Casa Bonita Rental

0 stars DO NOT RENT WITH THIS COMPANY! This company is completely unprofessional and they are nothing more than con artists. During my lease with Casa Bonita I would have to check my bill very closely every month. This was because of the random and no warning fines that would appear without a word of why. For instance, my house had a party and we had a overflow of trash in the front of our house to which Casa told us to move it because of the eyesore. We moved the trash so that no neighbor could see it and we were dealing with it as best as possible. Then one day we had a man come and clean it for us without any warning at all. Then at the first of the month we got charged a considerable amount for a «cleaning fee» that we did not agree to. Along with the fines and shadiness, one woman specifically named Tammy is completely immature and unprofessional. You know that woman everyone knows that thinks she knows everything about everything and she seems entitled to way more than everyone else? That is Tammy in a nutshell. She would «arrange» tours without any warning then proceed to talk shit about us outside of our doors like a child. She almost never answers her phone and when she does her attitude is absolutely awful. After Trying to get my problems solved through Tammy failed time and time again I tried to go into their office which is also filled with incompetent con artists with terrible customer service skills. If you like being treated fairly and having a landlord that wants to enrich your living experience DO NOT RENT WITH CASA BONITA RENTALS.

I would not recommend this company to my worst enemy. I wish I could give a rating of 0 stars because every experience with this company has been absolutely horrendous. Casa Bonita will charge you for everything possible. It took over three months for me to get my fence fixed. I called, texted, and emailed over 20 times — just to get a few wooden planks put back in my fence. Any maintenance issue will take an extended amount of time to fix, if they even fix it at all. Write down the time and name of every person you talk to because they will try and say that you never called, which is no way to treat a customer.
Today, I went in to the office to inquire about my account because I thought that I should have a credit left over from my previous payment. It took over 45 minutes for one of the people behind the desk to find the right document to see that indeed, I did have a $ 100 credit. They blamed it on a «system error». There is absolutely no chance that they were ever going to tell me that I had that credit. The worst part is — they were not even the least bit apologetic about it! It should not be that difficult to see your account’s statement. This company will literally suck every penny out of every customer that they can. They are never sorry for any of the problems that they cause and they act like YOU’RE causing THEM an inconvenience anytime you call, ask a question, submit a maintenance request, etc.
No one at Casa Bonita will ever take responsibility for their actions — they will immediately try and blame it on you or make up an excuse. They’ll say «you never called» or there was a «system glitch» or «the maintenance guys must have done that», etc. There is absolutely no customer service here when tenants are paying customers who should be at least treated with a little respect. I can honestly say I have NEVER been treated with respect here. Shout out to Tammy especially. She is defensive, condescending, and rude.
Oh, also — Casa Bonita is bribing students with Chipotle gift cards to write positive reviews here, so keep in mind that any positive reviews you might see were only written under the promise of free Chipotle.

Horrible, god awful company. There are so many good realtors and rental companies in Tucson, please find a different one. They will charge you for everything they can when you move out, or they’ll just take it out of you and your friends security deposit.

If only I can rank them zero stars. This company is horrible and I highly recommend that you don’t rent from them. They will charge you for anything they can and they are very unreliable. STAY AWAY!
MOVING IN: When I first moved into the house I rented, the house was not even professionally cleaned. There was dust, hair ties, paper clips, nails, and other junk around the house and carpet. My roommates and I told them about how dirty it is and they called in a very sketch company to professionally cleaned our house (poorly done). And our move in time had to be pushed back for two hours so they can clean it. Afterwards my roommates and I were checking the house one more time before we moved in. I was telling the agent about what’s still wrong and she rudely said «you’re attitude is stressing me out.» Excuse me but I’m just making sure everything is okay before I move in and she is the one that didn’t have the house ready for us. Note: we drove from Phoenix down to Tucson to move. So we didn’t have anywhere to go in that two hours of «professional» cleaning.
Living this the house throughout the year wasn’t too bad. Casa Bonita is really hard to get a hold of. With maintenance and questions, they will never answer! But when rent is almost due or when they want to charge me for something or renew the house they will non stop call me. They aren’t reliable but only when money is involved (incoming money for them).
MOVING OUT: I did everything I needed to do when I moved out. I had to get the house professional cleaned and return it the way they gave me. I probably gave it back in better care than how they gave me. BUT!!! The agent who was there to check us out said everything was wrong. They tried to charge us for $ 150 for a painting job. $ 250 for another «professional» cleaning. Note: we just got the house professionally clean by a license company. Also my roommates and I did not hang anything on the wall or paint the wall. They are just trying to charge us for anything they can!!!
Overall: Horrible company who are money pigs. They know they can get away with it because they own houses around campus. STAY AWAY STUDENTS!!!

Casa Bonita is a terrible company. DO NOT rent their houses!!! They houses are old, dirty and disgusting. After moving in our house only about a week we found tons of cockroaches and RATS! and other bugs too. Casa Bonita has terrible customer service and rarely takes care of the problems they say they will!
They are an extremely unprofessional company and absolutely horrible to work with! They charge way too much money for things they say they will do and never actually do! They never answer the phones, return calls or emails!
I have never experienced a company that is ran so poorly! Save yourself and NEVER rent with casa bonita. They will screw you over!

One of the Worst Housing rental Companies in Tucson. DO NOT RENT FROM. They will not fix anything that breaks, charge you random fees for nothing.
When they show your house they just leave a general notice sayng they may show it sometime that week and leave it everyweek on your door. Then will show it to sketch people most of whom dont even go to college. I had almost all my personal items stolen on the days that they texted me saying they were showing the house and then i called them back and they lied saying they never showed it. Yet they were the only others with keys. Had about 4000 in things taken. After I moved out i get calls being harrassed about money i owe them for random new charges for «Damages» being painted walls and a door that got kicked down one of the day they showed the house.
Threatening taking me to court after i have paid the amount initially agreed upon. Saying there were more charges that did not get added the first time. Will not stop.
DO NOT rent from them EVER. Completly unethical screwing students over every year. NELLIE is the worst of them all