Sprint Store

the stupid @*&!#&*^^%$# (can’t publish the word, here) sold me a phone 3 months ago that had ¹⁄₅^th of the storage of my old phone. it took me over 40 hours of time with apple over the last 3 months to understand why the hell my phone kept crashing and not updating.
this store needs to be burned to the ground. stay away!!!

immediately greeted upon entering store. Short wait to see person I needed to see. Took care of business promptly. Thanks Sprint!

Had a problem with my 3-​month-​old phone. Made an appt. to have it looked at. Representative, Tofik, was extremely courteous, professional and went beyond helpful in solving my phone issues. I would not hesitate to recommend this Sprint Store for either purchasing or servicing a product. Gabrielle T.

BEWARE! These guys lie about the monthly costs, convince you that it takes two billing cycles for the «deal» to show up, and when it doesn’t, they stop returning calls. John (the manager) is in on the scam and promises to check on the «billing problem» but never does. A call to Sprint confirms his «offer» was just a lie. Note that this store is not really Sprint, it’s just a third-​party that re-​sells Sprint.

Horrible customer service. Had to wait 30mins just to make a phone payment because there machine had a error. Out of 6 workers theres only 2 helping people.

Bought a n edge6+ and changed carriers online but this store was the only one in the area where I could pick it up. OK, made a 3:30pm appointment, arrived 10 mins prior, showed the guy my printout and waited. 40 mins later, at 4:00pm I was still 4^th on the list. I looked around and saw there are lots of staff here but less than half are actually helping customers so left

Just went in there yesterday — Mihira is still great but it’s Sprint that actually sucks. I have the iphone forever plan and tried to upgrade to the new 6S but they were clearly not ready to launch that plan. They were ready to SELL it but not readyto actually trade in phones and do what they said when they sold me on the plan.

Seriously, terrible service all around. I bought an upgrade phone online for my Sprint account. Made it for pickup at store. Made the appointment at 7pm, and called after not hearing anything by 7pm. They said it was ready to go, so I drove down half an hour to get it.
While there, they could not find my order. Then after 20 minutes they found it. Then, they could not process it. The guy was swearing at the computer while I’m there. I don’t care about 4 letter obscenities, but I’m sure the mother to my left did. He then tried to get help from the fellow employee next to him, but that guy just kept laughing and checking instagram on his personal phone saying «I’m not working Overtime!». Then, the girl came over to make fun of a previous customer with the employee that was supposed to be helping me. They both mocked him and called him names and such like «what an idiot». I’m sure they did the same to me after I left.
After an hour there, they could not figure out how to add my phone to my account that I already paid for and already had set up online. I signed the agreement multiple times while there because he kept trying to redo it, and the phone was right there in front of me, but they couldn’t give it to me. He then gave up and said to come back tomorrow. I said I wouldn’t, and he shrugged.
10 minutes later while driving home I got an email saying my phone was ready to be picked up. Then, 10 minutes later, I got an email from Sprint saying I missed my appointment and I need to reschedule… what a joke.
I called Sprint the next day and cancelled my order entirely and filed a formal complaint with the store. Quit hiring kids to do an adult’s job.

This review is directed towards sprint sales and customer service. My friend was lured under false pretense by a sales rep. to sign a contract for an amount that sprint would not honor. Sprint thought taking $ 10 off for one month would fix the issue.
When my friend tried canceling his service the lady refused to do so and argued with him. Eventually my friend told her to cancel the service before the next billing cycle and terminated the call. Horrible service and it seems sales and customer service do not communicate with one another.
Or dishonest.

I had a bad experience at a 3^rd party Sprint store. I went in to this, corporate Sprint and immediately noticed a difference. The staff here cares about its customers. Darryl was our helper, he was so professional and efficient. We appreciate his attentiveness to our needs and I will definitely be doing my business here from now on. Thanks Darryl!

This Sprint store is deplorable. The sales rep that helped us (initials MN) is supposed to be a Lead Retail Consultant. What a joke!
She was only interested in selling products & seemed bored when we asked about details. Didn’t take the time to help us with a new phone (going from an older Android to a new iPhone).
Went back in today to seek more help & she was once again rude & reall6 didn’t want to assist us in any manner. I inquired about ehat the monthly bill would look like after the new changes & all she would say is that the new bill would reflect the changes.
She was sitting in front of her computer & should’ve looked the information up, but couldn’t be bothered. When we passed our old Android phone to her, she blurts out, «Well I’m going to need your password or I won’t be able to download photos.» Of course this is in front of other customers.
I’ll be contacting Sprint Management.

Everytime I call and try to make a payment over the phone my card is decline for some odd reason. Ever since they change the system to make a payment over the phone it’s been tripping. I know for a fact that I have money on my card, and the thing is it’s EVERYTIME! So usually I just come into the Sprint store and make a payment on the machine, but how do you expect me to make a payment if your machine is broken! Your telling me I have to wait at least 40 minutes before someone can help me SMH! Making a payment on your account should be the most simplest thing. And what’s the point of the person who take down people name to be on this waiting list, while she taking down people names can’t she make a payment for customers? Other than just doing that.

Service was beyond horrible… The guy helping me was no help at all… And the girl to his right was just as dumb… Would have been better to call *2 and ask questions there

Went in there today with an Iphone 6 we got from the apple online store. It needed a sim card. They put one in, set up the phone and 20 minutes later we walked out. super easy and fast.
Very helpful and nice.

I can’t ever remember having a good experience here. I was in today to get my phone fixed, I have insurance but there is a deductible. The woman I was dealing with claimed that my insurance company could replace my phone but the cost of doing so would be the same as upgrading (supposedly about $ 100) so I agreed. She then kept trying to push me onto a phone I didn’t want because she could sell me a special case along with it despite me not wanting that particular phone. I ended up working with the assistant manager for a bit and was going to close out with him on the upgrade but, SURPRISE, $ 275! After a while of this I was feeling jerked around and I was already moody because any time you come to this location you can expect to wait 45 minutes before seeing anyone and I did. As implied at the beginning, I’ve been to this location several times and this is par for the course.

Worst service ever!!! I hate coming to this location, only reason why I’m here today is because this is the only location that is close to me that has the exact phone I want!!! Damn you sprint! After all these years, you still SUCK!!! Retrain your damn employees and vamp up your damn customer service skills!!!

I don’t usually write reviews but this is the worst sprint store to go to! The employee who helped us was a short, asian, fat, girl named Mai and she was super rude. It was pretty busy and we were waiting to be helped and she called over to me and offered in the rudest way possible. She didn’t smile, she tried to make my boyfriend and I feel stupid, she didn’t explain the problem to us after she helped us with what we needed, and she just walked away when she was done. She should get fired. My boyfriend and I are definitely not returning to that store ever again.

After seeing the reviews for this place I was a little wary. However, I probably had the most pleasant time getting a new phone I’ve ever had!
I went with a friend expecting long waits and a frustrating experience. Instead, we were helped right away by Ryan, who quickly explained the situation on iPhone 6’s and got me a phone promptly. Whenever there were issues out of his control, like the signature pad malfunctioning, he got it fixed quickly and worked around it with lots of honesty and humor (and great sarcasm).
If you’re going to the south center sprint store, make sure you ask for Ryan. And ask him if he managed to have a cow-​free Halloween.

Just left this location and will not return. The sales lady rolled her fake lashed eyes and acted inconvenienced the whole time she talked to me. I was asking her for home hotspot internet but she kept saying if I need it for work then I should go somewhere else she and get unlimited. Clearly she wasn’t listening because I never mentioned work. She acted like she thinks I can’t afford the plans they have and tried to talk me out of the sale. I turned around and told the girl you check in with that the sales girl was rude and left. She didn’t even show me what the options for plans and equipment were. She stood at her desk explained one data price and was done with me.
She also said «please don’t come back» after the customers before me left like she thought they were annoying. They had already left but it was very rude for other customers to hear.

I have visited this store beause of problems with phone. Both previous times I found tt
the employees very rude. Today they exceeded any definition of rude by exhibiting the rudest service that I have ever experienced. The customer prior to me left the store ststing that she has been a customer for over 14 years and has never experienced such lack of concern for her promlems, too bad I have 15 more months to put up with such incompetence and rudeness