T-Mobile

I started my phone plan here at this store. The store and customer service gave me the run around for months about adding my employee discount. The store saying only online/​customer service could do it and customer service saying only the store could do it. It took about 6 months of me hounding the store and customer service before it ever started posting to my account.
A year later we go in to the store again because my husband wants an upgrade on his phone. The lady that helped us talked me in to upgrading my phone saying how we would only be spending like $ 15 more for us to both have brand new phones. She said she would pay back what was owing on our current phones so that we would have a clean slate and throw in some cases for us. I was very excited and though what a great deal we were getting. My husbands phone also came with a watch that was pretty nice. We thought we were getting so much free stuff how could we possibly turn this deal down?
Now its been 7 months since that last visit, i look at my equiptment plan to see what we owe on our phones and youll never guess what i found… they added all those cases, screen protectors, and that damn watch to my plan! She told us she was «throwing it in» and being so nice making us feel like it was free and that we didnt have to pay for it. If we knew we would have to pay for those items we wouldnt have even done the upgrade, we just thought we were getting all this free stuff that it was worth it!
We even kept talking about how great of a deal it was to be getting the watch and cases for free in front of her. This place takes advantage of people, all they care about is selling, who cares about the damn customer. I had a plan with tmobile years ago and never had any problems, then they cared about their customers. Stay away! If i could rate this place 0 stars i would have, i have had nothing but trouble.

I came in one day to see about switching two lines and a tablet from Verizon. I was helped by Aaron and he spent lots of time with me to explain what my bill would look like by switching, what kind of phones are available, etc. He was very helpful and I decided to switch. We traded in my Verizon phone and did a deferred trade in for my husbands and the tablet, since I didn’t have them with me. I thought that was nice, but looking back I wish I had just waited until I had all of the devices. I’ve had a big run around with trading the other devices in, it’s been almost a month and the system still won’t accept the trade ins, but that’s more of a T-​Mobile issue than this store’s issue. This store has been really helpful in getting my T-​Mobile account bugs fixed and Aaron has helped me each time I’ve gone in and has communicated with their IT to fix it. While I still don’t have a solution yet, he deserves to be recognized for great service.

These guys are lairs. Do not work with the hispanic lady that’s about 5’6″ with shoulder length hair. She put an insurance plan on one of my phones and approved it without my knowledge. I had been paying $ 10/​month insuring my GRANDMA’S FLIP PHONE for 4 months because she wanted the commission that badly. She asked me if I wanted insurance I SAID NO. She put it there anyway. There is nothing on my receipt that says anything about insurance. She went back in the system AFTER I HAD LEFT and put it on my account without me knowing.
SHADY, SHADY, SHADY. All T-​Mobile phones MUST be paid in full one way or another these days. Avoid going through these shady sales people and get it online.

Went here to look into changing my daughters phone service (She is a data diva… uses way to much and it’s costing me $ 200 a month at ATT — unacceptable to Mama’s bank account…). We were helped by 2 people both were really nice and I’m pretty sure this is where we will come next month to buy a new phone (she doesn’t like her iPhone — crazy girl) and get a new plan (the price quoted per month was 70% less than what I’m paying at ATT.

Really quick, easy and friendly. Had to switch a couple things around and we were in and out within Five minutes.

WHOOOP-​WHOOP!
I had THE best customer service last night upgrading my phone =D Not only was all the sales reps AWESOME, I also snagged an AWESOME in store credit b/​c my new phone rebate did not work with my current plan! NOW, THAT’S SOMETHING TO WHOOP ABOUT!