Toys R Us

The only reason this location doesn’t get one star is because it actually felt clean. The reason I rate it so low is that it seems like nobody works there. I did not encounter an employee the entire 20 minutes I was there. We stood at the electronics desk the whole time we were there waiting for someone to arrive. My husband went to the returns/​guest services desk and asked them to send someone. They told him they would. And we waited. And waited. More customers arrived needing help and they waited and heard about how we’d been waiting. I expected we’d run into an employee rushing to the desk on our way out of the store, but still saw no one at all. This was the weekend after Thanksgiving. The store was not crowded and there was not a rush at the registers. I can’t see how they would be understaffed on that weekend in particular. We left and kept our money in our pocket.

I bought a couple of toys online and when I went to pick them up the packaging was torn on both items.

Spoke to Narla on the phone she works in baby gear. She was extremely rude. She shouldn’t be allowed to answer the phone in my opinion.

So this particular Toys R Us is in a really, really nice shopping center. I only go here if I have to since I don’t live near by. So if you have a question be prepared to have employees ignore you, be rude to you, or just not know and point you to go somewhere else.
I was here a few days ago looking for a particular item. It said online that it was in the store, (it didn’t say online only). I thought I should go in and try to find it myself because it had a lot of detail. I thought if I called ahead that it would be hard for the employee to look it up.
So I go in and look for it. Saw an employee yelled pretty loud if they could help me with something. This person was walking in another isle, so that’s why I yelled. But they ignored me… So I was like whatever, I’ll find someone else. Came up to a young man, very friendly. I asked him where else they may have the product I was looking for. He tried to help me find it and said they got a shipment in. He lead me to a line, which I thought was odd. But he said to ask the cashier. That she could look it up for me. I think he was seasonal. They’re all ways eager to help and overly friendly.
So after waiting in line, which I thought was still odd. But whatever… I work retail. Companies do weird things. The lady wow! I don’t think she knows how to smile. I was very polite as usual and asked how was her day. She ignored me… well whatever. She said very rudely that they don’t have it. Didn’t look it up, didn’t ask anyone, didn’t offer another item or another store. I was waiting in the customer service line… that was her standard of customer service. Toys R Us does suck, especially this one.

Toys r us is full of shit ! Price match guaranteed right at the front door. Tucked in at the cash customer counter you will find a small 8 – 10 sign that says no price matching during blackfriday.
Actually the manager had to pull it out from underneath the counter.
Once again toys r us you are full of BS !

BABIES R US– I bought my sister a playpen for her baby shower back in May.
She opened it in November and realized it was too small.
I understand that the receipt is important, and since we didn’t have it we just expected to exchange it for a big one. Let me fast forward to my main point.
Sharon was rude. She made us feel as if we stole the item because we didn’t have the same card we used when we bought it or a rewards card. Is it not normal to change banks over a 6 month period? Im not a mother so there is no need for me to have a rewards card to a baby store. I’m not from this area so thankfully I won’t have to be returning to it ever again.
I hope she doesn’t treat all customers like we were treated.

Thank you Nicole for helping us with our baby registry. I know we had a lot to ship and exchange, but you were so patient and helpful! We are so grateful and couldn’t have done it without you!

Went to @babiesrus to return a a gift that was given to us by my boss and the store returned the money to my bosses acct instead of mine. Now my Boss knows that I didn’t like her gift and returned it. Thank you @babiesrus. I spoke with the Manager and there was nothing to correct the issue.

Great customer service! Great stock of toys! The cashier honored an expired coupon and saved me money!

Nathaniel SHOULD be the manager of this store. Not only did he help me pick things up after my basket spilled, he helped entertain my grandchildren by making them laugh, asking them which toys were their favorites and helping us find what we were looking for. He didn’t WAIT for us to ask — he just got involved and helped. I spent more money in the store than I planned to and I couldn’t have been more happy about it — because he made the shopping so easy. When we went to check out — here came Nathaniel again to get customers out of line and take them over to the customer service area to help check customer out (he didn’t have any customers at the time). He could have ignored the line — but this guy genuinely has a give a care!!! Made me happy to see such a nice young man with so much goodness and work ethic. Good hire Toys R Us — now just hang onto him!!!

I love this Toys R Us /​Babies R Us. The people are really friendly and make you feel good about spending your money there. The managers, Colin and Joy, go way out of their way to make sure you are completely happy with your purchase, and if your not they will make it so. Customers should check the store weekly because they have mark-​downs on items which is really helpful for families on budgets.

Deserves a big fat zero just like the manager. If you Haye stupid, avoid this place horrible service and knowledge as to what you do.

Why cant they ever answer their phones? The employee’s have no PR skills. I’ve called them just recently knowing already that they never answer the phones anyway so I really needed to pick up a toy house for a niece so I figured I better call ahead to sre if its in stock. So I started the phone call as I left my driveway knowing I would be on a holding pattern anyway, so when I arrived at the store 15 min. Later and walked into the store with my phone in hand and seen 3 girls in the customer service area all chit chatting with each other. So I asked as my phone was in speaker mode listening to the hold jingle from toys r us, why dont you guys answer your phones? The one girl tells me that the one girl assigned to answer the phones is at the register with a customer and cant answer the phone currently. So I asked «am I not a customer? So I just left and went to another store like Target or Walmart to get a gift. Shame on you Toys R us !!

been trying for almost an hour to get someone to ANSWER THE PHONE. their store is not connected to the website and need to check stock on an item. There is a reason I prefer the Target across the street. Need a customer service refresher!

This Toysrus was better when they recently opened. They would greet on the entrance and give you a smile while paying then thank you again while your living. Now, it suffers from great customer service. At least this TRU is clean and has more variety.

I always forget to check in… But they all know me here.
I returned a jumper because my daughter doesn’t use it– she plays on the outside of it (rather than how it’s supposed to be used), I called and spoke to Mgmt who said I could return it. When I got there the girl with big hair greeted me, didn’t look at me while doing so, and I went to the customer service counter. The same girl and this dyed redhead helped me. They were saying shit under their breath– and totally unprofessional. It’s no wonder they are simply employees. Anyways, after finding out my receipt was in fact expired they almost returned the item to me for almost $ 40 less than what I paid for it. The manager found a way to make the return and stayed professional. I can only imagine what she was really thinking, but she definitely acted like a manager– genuine and making the customer satisfied. The team used to be five hundred thousand times better than what it is now. There are only a handful of great employees there now.

Now that I am done registering for baby items and that I have completed the registry I wanted to rate them. I came to this babies r us a few times and found some amazing deals. I ended up getting some items on the clearance blast, which ended up being great products at an unbeatable price. A $ 200 pack and play for $ 80.
The selection of the store isn’t as big as some of the stores but it is always clean and easy to find things. The people are always very helpful and ask if you need help. They were never rude when we wanted to update our registry.

It is very clean and good selection but only one register open at a time and long lines eh

This is probably the worst toys/​babies r us. Poorly managed and staff is poorly trained on just about everything they should know. Everytime my wife and I shop here there’s always some issue with the staff, registers/​computer system or both. There’s never more than one register open and when asked about anything in the store nobody seems to know anything. They usually just pass the buck to someone else or its «your mistake». At least Target is up the street or its off to the next closest babies r us in Ontario. It’s really unfortunate.

This is by far the cleanest and best staff toys r us that I have been too in a loooong time!
Came here today 12/​23/​2013 and my experience was amazing ! Great job to all
Of u ! I will Do the extra drive from now on and buy from here only!