Sunset Appliance Repairs

Gabriel was very prompt, and quickly diagnosed that the problem was with the motor. It would have cost $ 800 for the repair, but he was honest and said better off buying a new one. So appreciative! Did not charge us a service fee! Great sense of humor too. Will call again if problem ever arises.

Stan replaced my ice maker last week, and it broke within a few days. It seems I got a lemon. So I called last Friday about it, and he came out today (Monday) and swapped it out with a new one, and another part for free, to make up for the issue and do all he could to get things working again. Which is cool. Stan’s the man! 5 stars for him. 3 stars for the faulty first part. All part of the experience.

Stan came out the same day we called for repair of our stove. He quickly determined what was needed to repair, gave us an estimate, and set about the task. After about an hour he found that a more extensive and expensive repair was needed. We decided not to proceed any further. Stan was very professional and courteous as we have always found Sunset repairmen to be. We always recommend Sunset Appliance Repair to people.

My dryer was making terrible noises, like metal on metal. I called these guys in the morning, Jack was here by noon, new rollers were installed in an hour. Everything was perfect. Thank you.

The dryer on my stackable washing machine went out a couple days ago and I called them and they scheduled an appointment for the next morning. Mark called to tell me he was an hour away and then he arrived right on time. He did an assessment of my dryer to determine what the problem was, he explained that it would take about 3 working to days to order and receive the parts. Fortunately, the parts were ready the next day and he came over the following afternoon. Again Mark arrived on time and repaired my dryer in a timely manner. He made sure that the dryer was completely fixed and that it was put back in its correct place. He also made sure my machine was level and even replaced my old vent. His pricing was fair and he left my house clean and tidy. I would definitely recommend Mark and Sunset Appliances!

My washer broke and I called Sunset. They sent someone out same day. He was very nice, very professional and repaired a broken belt within 1 hour. He explained what was wrong, showed me the belt where it was worn out. The washer would not spin so it made sense. I was very pleased they did not pad the bill or create other repairs. I will definitely use them again.

Mark did a great job with my GE Profile washer dryer. My stackable unit is a pain to access and he was patient and hardworking. He was a great problem solver and did an amazing job.
Much appreciated and highly recommended.

This will sound like a peculiar review because the technician couldn’t do the repairs… I have a stacking Bosch washing machine which is having a serious problem. Sunset Appliance sent over their technician Mark. He stayed a good hour diagnosing the problem speaking with the Bosch service department. The upshot was Sunset Appliance is not a certified Bosch repair shop and the problem was so severe it required more than just a tuneup and he wasn’t able to complete the job.
Mark was so honest and decent about it he not only didn’t charge me their standard service fee, he gave me the number of an authorized Bosch service center and suggested I learn whether the parts he felt might be the problem were still under warranty before I placed the call.
How often does that happen?
So in future if any of my other appliances (save the Bosch ones) go on the fritz, I will be calling Sunset and requesting Mark’s services!

We called Sunset Appliance to get an estimate on repair of our oven and fridge. The repairman Gabriel was very friendly, polite and knowledgeable. He provided a quick estimate and suggested several different ways to solve the issues involved. We would def. call them again if another issue arose.

Archie arrived promptly, diagnosed and repaired my dryer expertly and quickly. I am very pleased with his service and recommend Sunset highly.

Update: After my initial review of Sunset Appliance Repair, I was contacted by the business about their wanting to rectify my negative experience. They ended up giving me a full refund and offered to do my next repair need on the house.
I appreciate their efforts to make things right with me, but I was more appreciative that they didn’t ask me to take down my review in exchange for the refund.
So, I will say although my initial experience wasn’t great, there are a lot of people who do speak highly about this company. Maybe my first experience was a fluke? In the future, I will most likely give them a second shot and hopefully gain a reliable repair contact with them.

Leo came to check out my cooktop. He was prompt and very professional.
He told me honestly that this appliance is obsolete and that he (nor anyone else) would not be able to help because the needed parts are no longer available. He did not even charge for the service call due to these circumstances. I appreciated his knowledge and honesty, and I will definitely call him again when I need appliance repair services.

Stan came in the same day I called for an appointment. He was polite and professional, he definitely knew what he was doing. He fixed my washing machine very quickly. Thanks for the great service!

I could not have dreaded a repair more. My eight year-​old, stackable, and very wedged-​in LG washer started leaking, and I imagined having to spend hundreds of dollars to repair it. I even contemplated either buying a new unit or moving my current one to the garage, where leaking on the floor wouldn’t do any damage.
So, I got onto Unilocal this morning, found a few repair services, narrowed it down to the top-​rated, and then read the reviews for mention of experience with LG. That’s how I narrowed it down to Sunset Appliance Repairs.
My call was quickly answered and, to my surprise, they were able to give me a three-​hour window for sending someone in the afternoon. I was told I would receive a call shortly before the tech’s arrival, and I did.
My technician, Steve, was a low-​key pro who got right to work, unbothered by the tight squeeze required to get behind the unit, or the custom-​constructed dryer venting that had to be removed to gain complete access. 100% focus. Zero complaints. In fact, he told me that he worked in much more difficult conditions, which made me feel a lot less guilty for the confines of my installation.
Checking all of the usual suspects, Steve was initially unable to find evidence of a leak, so he gave me the option of removing the dryer and proceeding further. A friend of mine helped him lift it (which is fairly light but difficult to remove in my setup). Upon further inspection, Steve found moisture in an air venting hose, which caused him to conclude that I was using too much soap in the larger loads, and thus causing the water to escape where it shouldn’t. He just stated it in a matter of fact fashion without any judgment about my lack of judgment. Even better, he could have led me to believe that a bigger repair was required, since I would have never known. But, he didn’t do that, which is fantastic.
Steve then put everything back together, reconnected all of the hoses, and even slid a plastic leak pan (that I had bought at Home Depot but had never installed) under the washer. He also suggested that I buy a moisture sensor that would turn off the valve in the event of any future leaks (as in my getting a little too generous with the detergent).
When it came time to write up the invoice, Steve asked if I was a Unilocal member; and, upon discovering that I was, mentioned the discount voucher, and patiently waited for me to get the number. Total charge for disconnection, reconnection, un-​stacking, restacking, re-​assembly, and a lot of heaving and sweating was $ 45 dollars (discounted from $ 75 because of the voucher). It doesn’t get better than that.
In the end, it was worth the money just to have such a great repair experience. Steve was perfectly efficient, honest, and professional. I truly could not be more pleased.

Steve came to my rescue and was very helpful. He found the clog in my
Pipe and showed me exactly what the problem was. This was my first time working with this company and I chose them because of the reviews. I am adding to the good reviews.

Our washing machine wasn’t working so I called Sunset Appliance. Steve came out and he was wonderful. On time, courteous, and very knowledgeable. Our hot water settings were not working on our machine and he discovered that the valve was clogged. He ordered a new valve and came to replace it the following week. Our washing machine is working like new again. I HIGHLY recommend Sunset Appliance and ask for Steve!

Leo was great! He showed up right on time toward the early side of the time slot. He was friendly and helpful in answering all of my questions in regards to my freezer repair.
Thankfully, it wasn’t a super expensive repair but he lead me through the process on how he was testing the fan and the timer to see what was wrong. I found him very knowledgable and very professional.
Highly recommend!

Sunset Appliance lived up to all the fabulous 5 star Unilocal reviews!
Steve came on time and knocked himself out to trouble shoot my washers problem. Would highly recommend them and would definitely use them again.

Sunset Repair got back to me promptly — profusely apologized for the miss-​communication, and had someone come out to fix my washer the next day. Their Customer Service was great, and gave me a complimentary fix this time.

I cannot say enough good things about my experience with this place!!! Got an appointment very easily… Got a call from Vic informing me that he would be at my place in 20 mins. My ice maker stopped working so i was terrified that it was gonna cost me something outrageous to fix it. Vic took his time to assess the mechanics and a few minutes later he had it working. He told me that one piece was slightly bent and that he thinks it will be fine and that there is no REAL need to replace it just yet! Usually, i would get scammed into unecessary repairs. NOT WITH THESE GUYS!!! HONEST, PROMPT AND FAIR! VIC Is the man! These are my go-​to guys with any appliance repairs that i need! And hopefully VIC will be the one to do it!
Thanks VIC