Georgetown Valet

This place is awful!!! They ruined a $ 600 suit of mine! After speaking with owner they claimed it was my fault for the type of deodorant I used (I use an over the counter deodorant just like everyone else). When I notified the owner how much money I have spent with them over the past 2 YEARS she simply didn’t care. I was easily spending $ 60 a week at this shop. They have no customer service and frankly could careless about their customers. DO NOT GO HERE-​YOU WILL REGRET IT!

My wardrobe is a man’s wardrobe: business shirts, button-​downs, suits, jackets. There are no Librace-​esque, rhinestone or sequin-​patterned silk shirts with velveteen capes anywhere in my closet… which is to say that my dry-​cleaning requirements are basic to say the least. But dammit, I hate ironing and as such, am a very frequent, generous and understanding patron of my neighborhood dry cleaners. It’s often a great relationship; they clean and press my stuff and I rain Benjamins on them like a crunked-​out rapper at a strip club.
But Georgetown Valet earns my top award for incompetence at a traditional industry. Nearly every single time I have gone to them, my clothes have come out worse than when they went in. Let’s see:
* broken buttons galore
* They actually PRESS WRINKLES into the shirt! yes, you read that right!
* No idea of how to iron a straight line
* The stiffest starch around. My shirts can stand on their own and light up a cigarette.
* Color fades and wear-​lines on dark clothes
* chemical trails on shirts and pants.
This isn’t rocket science and these guys are not the cheapest in town, so I have the *gasp* expectation of good work. But I am disappointed each and every time. And sending back clothes to be redone is an exercise in futility, as they often come back as badly as the first time.
My suggestion: take your clothes elsewhere and get them dry cleaned. If you don’t have another dry cleaners nearby, just throw your clothed on the floor, stomp on them, pour a gallon of starch on them and then put them between your mattress and box spring overnight… and chances are, you’d have better results than what you’d get from Georgetown Valet.

If I could I would give this place NEGATIVE 5 stars I would. Most disappointing experience ever. First they tried to charge me over $ 5 for a button down shirt which were wrinkled when I got them, so I had to iron them when I got home for work. The dress I gave still had stains on them. They gave me 50% off the 3^rd time I went to pick them up because they didnt have them all ready. After a week and a half, I got everything I turned in, dirty and late and with the 50% off a shirt still came to $ 2.75. I am not sure if this was a personal experience, but it seems so unreal. The lady was apologetic but didn’t do anything about fixing the problem. I will not be returning.

This place is horrible. They don’t even know how to press shirts properly. If you take your button-​down shirts here to be cleaned, they’re going to come back with the collar more messed up than if you just threw them in the washer. Also they can’t deep clean at all — I took my khaki pants which had a minor stain here and they said they would get it out, but didn’t make any progress whatsoever. I took the pants to another dry cleaner and they cleaned it for half the price without issue. It’s not that hard. This place is atrocious — avoid at all costs.

I will not go to this place ever again. They lost my suit pants. The owner of the company did not even offer an apology and further refused to cover the cost of the suit that I needed for a business trip after waiting two weeks for them to find that pants. I had to purchase a new suit! They eventually found the pants but refused to answer my inquiries about the loss and the need to purchase an new suit due to their negligence.
This is not the first time they lost my clothes. Another time the forgot to alter pants that I paid for and when I tried them on to wear to work, I realized they did not even do the job. I am done with this place of business!

Brought a dress in for a wedding two days before I needed to wear it. They were willing to take on a job that needed a super quick turn around and did a really fantastic job with the alteration!

I have a few screw ups to warrant this review…
First off, when I picked up a dress, the zipper was broken, which I didn’t notice until I tried it on at home. I took it back to be repaired and they denied it was their fault until I explained they would be fixing the dress. They did a horrible job and it still doesn’t always work correctly.
Second, I took a very nice ivory wool coat in to be cleaned and a few stains removed, which I pointed out upon drop off. When I got home with my items, I noticed not one of the stains had been removed and it looked as though the coat was only pressed to look clean. I can only imagine the argument when I take my coat back to be re-​cleaned this week.
Third, the place is insanely over priced for the quality. I am not opposed to paying for high quality and service, but nothing about this place screams service.

They kind of have a monopoly on dry cleaning in the neighborhood but that doesn’t mean they’re good. I took a few pairs of my boyfriends pants here last year and when I went to pick them up, they asked me if they were the right pants. As they weren’t mine, and I didn’t take a super close look at them when I dropped them off, I wasn’t entirely sure. Shouldn’t they be the ones who make sure that they’re giving the right clothes back to the right people? They’re pretty overpriced, too.
They didn’t actually mess anything up so they aren’t deserving of one star but I’m definitely not a fan.

Not sure why this place doesn’t get good reviews. I have never had a bad experience here. The prices are very reasonable for dry cleaning, and my clothes are always ready when I go to pick them up. Service is friendly enough for what you would expect from a dry cleaning place– no one has ever been rude to me and they always remember me when I come in. I also had a very expensive dress altered there for a wedding I was in, and they did a great job with a couple tricky places, and the turnaround time for that was fast as well! Plus, it doesn’t hurt that this place is about a 3 minute walk from where I live. Would definitely recommend to anyone in the area as a regular dry cleaning option.

I come here (for the time-​being) because it’s close though I am going to find a new cleaner en route to the office because this place is «that bad.» Their service is not fast (3 days), not cheap (about $ 11 for a dress) and generally very non-​client oriented. The biggest problem? They don’t seen to know their posted hours are from 7:30am and arrive as is convenient for them. Today I waited (with another two customers) until 7:39am for them to open. Almost 10 minutes? Shameful.

The prices seem about normal and the turnaround is reasonably fast. Right by the Noma metro stop.

I’ve taken multiple items (suits, coats, dress shirts) to the Georgetown Valet on H St NE and each time have gotten them back cleaned in the timeline expected. I find them very convenient and a decent dry cleaner. I’ll continue to go here.

i am going to give a low score mainly because they staple the tags through your clothes… a bit expensive, but not too bad relative to this area…
positively, the staff is very friendly

They do a good job with minor fixes (torn pocket/​hem) and turn around is quick if you need it. It is a bit pricey but worth it for me since this is my nearest neighborhood dry cleaners.

On my first visit, I paid to have a suit dry cleaned and altered. But after I picked it up and got home, I noticed that they forgot to do the alteration. I understand that mistakes happen but not once did the employee apologize to me when I took it back. In fact, at first the employee tried to argue with me that the pants were altered, when it was obvious that they weren’t. At the minimum, I expect an apology and a discount when something like this happens. Not only did I get nothing, I felt that I was treated terribly.

The only reason that I use this dry cleaner is because it is so convenient for me because it is a block away from home. If there were any other dry cleaners in the area I would probably go to them first. I have never taken anything in with a big stain or anything so I cannot speak to their deep cleaning services. I am merely not impressed with the customer service here. The employees are just not very warm and welcoming and make you feel like you are inconveniencing them by being there.
If you live near union station on H Street, this place will get the job done, but do not go out of your way to take your cleaning here.

I think the dry-​cleaning is *probably* ok but I won’t tempt fate — because the alterations were SO terrible. And it pains me to write this because they’re pretty new but hopefully this review will motivate them to make some changes.
I ripped my skirt from hem to waist when I tripped and subsequently performed a split that would make an olympic gymnist proud (story of my life). They sewed it back up but there were gaps in the new seam, and the lining had been bunched up and sewn over. I know. so sad. And then when they hemmed some other pencil skirts, the blind hem was CLEARLY visible and the fabric was bunched up at each sem. I was very, very disappointed as they were new skirts and the alterations were very expensive.
So definitely avoid alterations here. Maybe they’re OK for dry cleaning but I won’t risk it. On the other hand, it is nice to have a dry cleaning option in this area without having to go further down H street.

I really want this place to work out. I just moved in a block and a half away and the last thing I need is to have to trek out of my way for my dry cleaning.
So far I have used them once. They took more of the spots I needed taken out but one of them was decidedly still there when I got the dress back — it might have just been a lost cause but I don’t think so. The other two pieces were done on time and look great. And the lady was extremely pleasant and welcoming when she found I was a new customer.
But honestly — $ 26.00 for two dresses and a skirt is a little steep given my volume of clothing. I might have to go back to a different place even if its out of the way.

These guys are great!
It’s just a solid dry cleaner. They’re nice, they finish when they say they will, and all my stuff comes back looking great.
The prices are fine – not cheap, but comparable to the other newer dry cleaners in the neighborhood.
I drop off several shirts and a few sweaters here every couple of weeks, and have had them clean a couple suits. They followed my instructions with respect to starch on the shirts, and it’s all been great. I live just a block away, and it’s SO nice to have a good dry cleaner nearby.

Bottom line: If you value your clothing and self-​respect, do NOT come here!
The dry cleaning service and manager at this Georgetown Valet were *SO* appallingly awful that I was compelled to write this review in order to warn potential customers of the horrifying treatment they are likely to receive. When this Georgetown Valet opened up on H Street in early October, I was more than excited. I mean, who wouldn’t want to have a dry cleaner only a hop and skip away from their home? I decided my first item to dry clean would be my $ 200 trench coat because, hey, it could use a good cleaning. Little did I know that it would be the first and LAST item I would ever bring to this establishment.
First off, the prices here are expensive compared to other dry cleaners. It was originally $ 20 to dry clean my trench coat (they offered 20% for their grand opening), whereas other establishments have charged me less than $ 15. Okay, fine. I would have put up with the higher prices for the convenient location and the fact that it’s open till 6 pm on Saturday. Added bonus, the staff at the front desk were seemingly friendly and attentive. I asked the woman who helped me specifically to use foil to cover the multiple leather-​covered buckles on my coat. She told me, «Of course, of course,» so I didn’t worry too much about it.
I came back two days later to pick it up, and the coat looked nice and clean — no problem. I paid for the dry cleaning and was about to head out, but looked at the buckles and saw that they were ABSOLUTELY RUINED. They were pristine when I brought the coat in, and are now frayed, discolored, falling apart, and basically horrid. Umm. WTF? I asked the staff if they had covered the buckles in foil as I specifically requested. They told me they did and adamantly insisted that the coat came to them like that. As someone who takes very good care of her clothing, I took serious offense to this because my trench coat now looks like it belongs to a friggin homeless person.
I explained to the manager, a middle-​aged Korean man who does not speak English well, that the coat I brought in, buckles included, was in *pristine* condition. I asked him how this could happen, that perhaps these buckles were somehow damaged in the cleaning even with the foil, and is there a way to make them look better again? Once again, he told me it’s not their fault, not their responsibility. In fact, twice he told me that I could take it up with some whatever obscure national «fabrics association» to decide whether it was their fault — uhh again, WTF? Needless to say, I was pretty damn pissed given the manager’s extremely dismissive attitude and absolute refusal to take ANY blame.
I gave up arguing because I was tired and hungry, so I asked for a refund. The manager laughed — he laughed — and said why? Uh, hello, because you RUINED MY $ 200 COAT YOU **#****#$*#*$*!!! He begrudgingly handed me a cash refund and said to me: «I don’t need your business.» Wow. Just wow.
tl;dr — Long story short, it’s expensive, they’ll mess it up, and you’ll get treated like crap. Save yourself the grief and get your clothes dry cleaned elsewhere.