Valvoline Instant Oil Change

Quick and helpful
These guys offered me coupons I didn’t know about, trouble-​shot some issues I was having and when they couldn’t fix it, sent me to the appropriate dealership.
Nice guys who helped this damsel in distress!

They broke the nut on my car’s oil pan. Was a very expensive issue to fix. DO NOT GO HERE

I’ve been going here regularly for the past few years and I am really happy with my experience. I don’t know much about car care — nor do I want to think about it — just know I have to do it.
Here the staff provides the services I request efficiently and effectively. They are quite pleasant and seem like cool, honest people. They tell me about some additional services, which is good because I definitely don’t know what’s on the maintenance-​menu, but not in a condescending way, and no pressure.
And I love that there’s usually one or 2 female technicians just like, running the show — being awesome at their jobs!

Terrible experience took my 12 VW for a synthetic oil change could get a appointment at dealer at time.
What a mistake… took them almost a hour to do the work and the employee was very pushy on sale me things that I don’t need.
And I ended up paying $ 30.00 more than the dealer …
Never again !!!

I just got my oil changed here today for the first time. I have been to other Valvoline locations and Jiffy Lube places as well. I basically go to the closest one I drive past when I remember or notice that my oil needs changing. This was by far the best experience I have had getting an oil change. The attendant was really great. She was professional and courteous and did not give me any of the attitude which I seem to get elsewhere.
I will be trying to come to this location from now on. Even though I have had good enough or acceptable experiences elsewhere I usually feel that all they do is try to up sale me and just seem like robots. Here was different and I drove away from the place feeling better about my day than when I drove in which is rare!

Ok so I just went back for a second oil change. The second experience was terrible. Both people that were working there were talking about the guy that was late and how the heat didn’t work in the building. The women that was changing my oil wasn’t very pleasant. To top it off she forgot to give me my debit card back… and instant my ass… I paid 70.00 for an oilchqnge that I could have done quicker myself. Never again!!!

After being a customer at Valvoline for a couple of years, I will no longer get my oil changed here. I visited the day before the July 4^th weekend — and the customer service was less than standard. They usually try and upsell oil and air filters, etc for the car… but I was asked no questions. Then to top things off, my landlord informed me that oil was leaking all over the driveway — they forgot to screw the oil filter on tight enough. I had to go to a gas station and have a quart of oil added to my car. I called Valvoline and raised my concern to the manager and his response was he knew who performed my service and would yell a them. He never offered to repay me for the extra oil I had to buy.

I will never come here again– I have been getting my oil changed here for over 2 years and just found out from another service station that the oil filter cap was removed with the incorrect tool so many times that it was completely stripped and I had to pay $ 69 to get it replaced. Attention to detail is a must! I would be very careful and always ask if the technicians are using the proper tools rather than just trying to save time and in the process damaging your car.

I tried this Valvoline after purchasing a Groupon, they got the job done but a couple things are preventing a 4-​star review. It’s a typical Valvoline; drive in, give the employee your info, get your oil changed, pay and drive away without even leaving your car.
There were only two vehicles being serviced and no one in line when I arrived, but I still ended up waiting for about 20 minutes. When it was my turn, the guy helping me was very nice (even though I had a Groupon), it only took them about 15 minutes to do the oil change which was great.
My main issue with this place is that they checked off that my transmission fluid was checked and at the correct level; however, about 2 weeks later my transmission was acting up and when I checked the fluid myself it was bone-​dry. I suspect that I have a slow leak (have since added fluid and no more problems) and that my fluid was likely very low when I went to Valvoline and they didn’t check it properly or didn’t check it at all.
If you want a basic oil change this is the place to go and if you want to make sure all the other fluids on your car are actually checked, I suggest asking them outright and I’m sure they will do it. I will likely be going back because this is the easiest place to get it done, totally willing to amend my review after a second time around!

these guys are great — you don’t have to leave the car, no excessive up sales, just a quick honest oil change.

Been coming here for years. They’re friendly fast and reliable. Great $ 10 – 15 off coupons in circulars!

I just left Valvoline on Galen. These guys were great! I had a Groupon, and though most places just roll their eyes at the thought, they said «ok great!»
They got right to work on my truck, they offered me everything under the sun in terms of vehicle maintenance, but they were not pushy, they respected my decision and moved on.
My car was very cold and frozen with snow (which is why I brought it to a shop rather than deal with it), and they finished in about 8 or 9 minutes.
I will be back for my next oil change and maintenance, thanks guys.

Excellent service. They were friendly, upfront and honest. The oil change only took 10 minutes and you get to stay in your car as opposed to Jiffy Lube where you have to wait in a dirty room. I will def be going back here.

I’m surprised by some of the bad reviews. I’ve been here several times and have yet to have a bad experience. The staff is super friendly and quick. Of course they try to sell extra things but I never found them to be pushy. One time one of my windshield wipers I got there broke and they replaced it no questions asked. Thanks Valvoline!

I’ve been to this franchise a few times over the years and wanted to write a review as I think they’ve improved significantly of late. While there is still the effort to upsell, they are much less aggressive about it — and in fact, this last time they actually recommended I not get my tires rotated by them but have the people doing the alignment I needed (which they don’t do) take care of it for free. Some of the best customer service I’ve received in a while.
I also kind of love that they are the most gender-​balanced car repair shop I’ve been to. When was the last time you had not one but two women work on your car? And they remind me of the Marisa Tomei character on My Cousin Vinny with their deep knowledge of my car.

I have never been through a drive through service before but I definitely like it! I had brought a book because I figured I’d be spending a long time in a waiting room and before I knew it I was outta there.
I had my oil, fluids, wipers, air filter and a headlight all replaced in about 20 minutes. The crew was very courteous and professional.
Time is money and this place will save you both.

Okay, so here is my story. I just took my husbands car in to a different chain store to have the oil changed. As I was sitting in the car the mechanic brought an oil filter to me that had just been removed from the car. He said «your sticker said you had the oil changed at valvoline last, is that correct?».
I said yes and he looked shocked. He showed me the oil filter that I just saw him remove from under the hood and he said «well, they forgot to change your oil filter last time, this is one of our oil filters, see the brand name stamped on the bottom».
I had taken his car to the other place before that and Valvoline «forgot» to change my oil filter during the $ 89 (synthetic oil was used) oil change. Wwwwhhhhhaaatttt? Who does that??? Anyway, won’t be going there again.
I like them and they were friendly but I don’t like the feeling that maybe that was intentional or they are just very careless.

Found a great coupon online and showed it to them with my phone! $ 15 off! They were super speedy, professional, and friendly. Plus I got to stay in my car for it all. I’ll definitely go back.

I went there with my new Hyundai for just an oil change and they put the wrong size oil filter on. The oil slowly dripped out and a week later I suddenly developed engine problems — because there was only about a quart of oil left!
The mechanic at the Hyundai dealer said that he sees a couple cars a year with serious problems from similar mistakes at Valvoline.
Plus they’re always trying to sell you some VERY pricey add-​ons to whatever you went in there for. Never again.

The guys there were friendly and honored the Unilocal Check-​In discount! (10 $ off) However, it still seemed pricey to me. After the discount and a synthetic oil change my bill was still 75 $. Certainly cheaper to DIY, but in a lazy/​busy moment this did the trick. Bonus points for the added bonus that they will supposedly fill any «low fluids» for free at any Valvoline for the next 6 months… we’ll see!