Hilton Garden Inn West Des Moines

This place was strange. The set up was confusing, even finding the elevator involved going through the banquet area (which was awkward for the wedding party, I’m sure).
Apparently there is a main elevator that you don’t have to walk half a mile to find, but it doesn’t get you the all of the rooms?
In any case, the front desk staff wasn’t the friendliest, I’d classify them as socially awkward.
I find everything here was weird, and not very Hilton-​like. There are other options in the immediate area that are cheaper and better.

This is a wonderful hotel and that is because of the STAFF! Mary Alice and Shellanda were absolutely fabulous upon check in and it was a very late check in for me. They were super kind and very accommodating when checking me in They went above and beyond to get me an extra special room for my stay. Wish I was staying longer than just one night.
Don, the bartender/​server at the dining room was wonderful and was a delight to be served by. This is a wonderful hotel in a great location. I strongly recommend it.

Another case of Death by 30 lbs. Duvet! Honestly, to sleep comfortably while employing one of these arctic rated bed dressings, you have to turn the thermostat to the Siberia setting. What’s wrong with a sheet and a blanket?
Anyway, this is a good stop for the business traveler, as there is a decent bar, a nice breakfast spread, a serviceable fitness center and a room that was appropriate and clean.
If I was the president of Hilton Garden Inns however, I would eschew not only the super duty duvet, but I’d toss the cheesy mini fridge and microwave, and, after all of the press about stagnant remnant water, the Keurig coffee maker.
The location is nice, as it’s set back from the busy road, while remaining close to shopping and restaurants.
One other suggestion; I know it’s West Des Moines, Iowa, but the entrance at the convention center should be locked or key controlled. It’s not very secure.

Good service
Nice furniture
Microwave
Mini fridge
Thin walls
First floor exposed window
Dark room
Good looking pool
Small gym

The staff here is great. Norma, in banquets, makes fresh home made treats for the guests daily. We had iced sugar cookies the first day, cupcakes the next, and rice krispie treats the following day. That enough makes this place worth staying at.
The rooms are nice and clean, the staff friendly, and the location is very convenient to shopping and dining.
We also had a company meeting here — and everything went really well. The staff was on top of everything, food was good, and it wasn’t crazy expensive.

I have not stayed here! So this is not a review about the rooms or a hotel stay experience! I was here for a Digital Media Conference in the Sequoia room!
I walked through the lobby and café area and was impressed! Everything seemed really nice and put together! Free Water/​Coffee in the lobby is always a plus! And there was quite a crew out having breakfast!
Now on to the conference room! It was big and held our group of 100 strong nicely on round tables of 8 – 10 per table! Would be a good room for a wedding size 100 – 300 people! They had two large projection screens and a wireless mic. Perfect for the talk I gave! Everything worked like a charm and the projection screens looked hi-​def and awesome!
They had an arrangement of goodies/​pastries for the folks attending as well as, water (with fruit in it, my fave) and Coffee! Both were great and made the sometimes stale conference type setting really comfortable! And the bathrooms were clean and modern as well!
I dig this conference room and if the rooms are as nice as the lobby, I would recommend this spot to stay! A quick walk to countless restaurants, and Jordan Creek Mall and Movie Theater! How cool is that!

Just got back from my Lincoln-​Omaha trip and stayed here to visit an old friend with my girlfriend. Wow, my friend mentioned about the conference center which is connected to the Hilton Garden Inn. This place is amazing in terms of rooms, grill, and conference center. The décor is impeccable and it seems to be quite fitting with weddings. There is a room labeled bride’s room and very posh furniture lobby as well as bar/​reception area. For the room, I had a similar one as before when I moved to Des Moines for work. Also, the gril was even better than the Embassy Suites Lincoln with fresh fruit and also better omelete. I also liked the fitness room which is moved in the conference center. Originally, fitness center was the tiny room with windows next to the pool which was hard to move around. Now, there is plenty of space to stretch and do free weights as well as machines. There are several treadmills and elliptical too. Overall, a pleasant experience and would recommend to anyone. Plus, I got a terrific 3M rate for my vacation at $ 92 which is much better than other mid-​range hotels in the Des Moines area.

Second time here. Clean & friendly staff. A bit pricy for a HGI bit still a quality place for all the amenities.

I have been coming to this hotel for the past 8 weeks. This is the first time I have stayed at a Hilton Garden Inn and I have to say it’s one of the best hotels I have stayed at. Let me also say that I travel for a living and working all over the world.
There is a restaurant and bar located in the hotel that also has room service. The breakfast in the morning is pretty good and the the staff is friendly.
The location is awesome, the mall is walking distance from the hotel, not to mention tons of restaurants to choose from.
All in all I will be traveling here for about a year and as long as they have available rooms I will be staying here.

I stayed here for the first time with my husband and two-​year-​old. We didn’t get the warmest reception from Robin at the front desk, but the rest of our stay was great! The room was quiet and spacious. The best part was the warmer, shallower pool for our toddler. Also, we got a coupon from
website for free breakfasts. It was nice to eat in the hotel since it was so cold outside. We ordered pancakes and an omelette from our server. They had scrambled eggs, fruit, oatmeal, bagels, cereal, sausage, biscuits and juices on the buffet. We’d stay here again.

Stay here every time I’m in town for work, which is usually a couple times each month. Close to mall and bang restaurants. Staff is helpful and went above and beyond for me a couple of times. Location for this hotel is key and it can’t be any better!

I stayed here from Thursday, October 3^rd, to Sunday, October 6^th. I was greeted by the employee working at the front desk. She was by herself (and she was new– as she had told us) and super busy, but she was still very accommodating. I checked in 30 minutes earlier, but my room was already ready for me! She also let me know the times/​prices for breakfast, lunch, dinner, room-​service, the pool, and the fitness center. I went up to my room and everything was nice and clean, and new towels were laid out for me. I never had the time to eat the food in the hotel (I was always out exploring Des Moines), but from the number of people I saw of people eating there, it seemed like it was yummy. Every day I stayed there, my room was cleaned very well and I would get new items to use. I also took advantage of the pool/​hot tub for one of the nights! It was very comfortable, and I enjoyed that it didn’t close until 11pm at night! (This still gave me extra time to make use of the pool/​hot tub and relax even after I explored Des Moines). I also liked that they included extra towels there in the pool/​hot tub area for you to dry off. Every day when I returned at night or left the hotel in the morning, I was always greeted by the hotel staff at the front desk. They were all very helpful, professional, nice, and accommodating with any questions I had. :)
I would definitely recommend staying here, as it is also close in vicinity to everything! There is a Super Target store nearby, a Walmart, Trader Joes (in case you want to buy snacks), there is also food such as Panda Express, an Italian restaurant, Mongolian BBQ restaurant, etc. nearby! (plenty of stores/​restaurants, etc nearby which makes it a lot more accommodating and you have many choices to choose from!) The hotel is located in the nice area of West Des Moines, and super close to the Jordan Creek Mall! (nice mall with more restaurants/​outdoor and indoor mall)– there was PF changs, cheesecake factory, panera bread, food court, etc. — too many to name!
I have absolutely no complaints about the hotel, and would definitely come and stay again! :) Probably the nicest hotel I’ve stayed at before where everyone is so nice and welcoming.

Decent hotel… expanding facility as I type. Nice staff.
BUT…DO NOT EAT DINNER THERE… HORRENDOUS. Worst meal encountered in 14 years. dont risk it people! Alot of restaurants nesrby.

Perfect place for the family for the night after long drive from the woods of middle MInnesota. We checked in easily with very courteous desk clerk then went up to our room. We opened the door and were hit by smell of smoke – this whole hotel is non-​smoking.
We called down to the desk, said the room smelled like smoke and she said come down to reception and she would get us another room. As we were going down maintenance was already going up to start cleaning/​fumigating the room.
Excellent reaction to our issue.
Room was big, quiet and perfect for the price.

W hat the f*** is
T his hotel thinking
F or reals?
Yeah it’s nice that this hotel is located near the mall, and this hotel also is just nice in general.
But let’s go over what went wrong:
1) The TV didn’t work (thankfully someone at the front desk was finally able to fix it).
2) The cream that they provided with their in-​room coffee was so old that when we put it in the coffee, it curdled. disgusting as f***
3) They forgot to give us a wake-​up call on our first night even after when we placed it, the dude on the phone had us repeat our name and room number.
2 stars

Out of the four or five hotels I’ve stayed at in the Des Moines area, the Hilton Garden Inn in West Des Moines is probably the nicest for the price. It’s in a very new area near the Jordan Creek Mall located behind a couple of office buildings. The lobby was very nice and the hotel staff were all very professional. Our room was spacious and well-​appointed, definitely the nicest hotel we stayed at on our four-​day trip from California out to Iowa.
West Des Moines has a very large selection of hotels to choose from, but I would certainly recommend this one if you’re able to find a good price.

This is really a very nice hotel in a great location. It’s just off the highway by a mile or so, but nothing like a highway hotel. It’s located near the mall, so you have tons of shopping and meal options if you need.
The staff here are very friendly. There is a shuttle to take you to nearby spots. Rates are quite fair for what you get, which are nice, sizable rooms (even the standard rooms). The rooms are clean, comfortable, well furnished, have nice TVs with tons of TV (including HD) choices, and microwave/​fridge. The beds are quite comfy, and you can tell everything is not only new but kept up quite well.
Breakfast is tasty, and the staff there are friendly. I’ve not had any dinner/​room service at night, but I have at other HGI locations and it’s quite tasty… however, as I mentioned, there are a ton of restaurant choices around.

I THINK you’d better read this whole thing.
First, the room was well-​appointed, clean, and very comfortable. That is, the room I ended UP in.
Originally I was given room 348 — far from the noise and action, as requested. As soon as I opened the door, the odor of cigs hit me. I called downstairs and asked to switch. They said it was no problem, and to come down to the front desk. I did, and they gave me a new key to 340, in addition to my old key. I got a luggage cart and headed upstairs to make the switch.
I left the cart in the hallway. My mistake. I half loaded it, and the door closed behind me. When I tried to get back in, my key suddenly wouldn’t work.
Long story short, I had to go to the lobby, WITH the luggage cart, of course, since half my valuables were on it, THREE TIMES. The keys would NOT work. The nice (I’ll give her that) woman at the desk said both keys would work on both rooms, but NO. I was drenched with sweat. The third time I went down, I told her frankly, «Look, I am exhausted and ready to cry. I need help. I need to get into my room.» She said (nicely), «Oh, you could have just called the front desk from the phone next to the elevator on your floor!» Too late for that.
The front desk finally proposed that I meet the maintenance man to access my old room. Again, I wheeled the cart upstairs. The maintenance man was already there, and he was a sweetheart, seriously.
I loaded up the rest of my things and switched to the new room, (320, as I said) and it was fine and free of cig smoke. He said he would take the cart back down for me, which was very kind.
I had to take a shower immediately. I fell into bed and slept like the dead due to exhaustion. It literally took me 40 minutes to get settled.
Again, the hotel is great. The service was nice but also somewhat disinterested in my «plight.» I was surprised, especially as an Hilton Honors member, that I wasn’t offered any kind of compensation.
Next time, I will stay at a nearby Hampton.

I do about 75 – 100 nights out a year for work and HGI’s are a very good line of hotels. Always modern and clean. An affordable experience no matter where you check in. Friendly staff at the front desk, bar, housekeeping etc. Great work out area, pool and conference rooms if needed. The HGI chain has turned into my most frequent place to stay.

Being the jet-​setter I am, I got to go to BOTH Des Moines & Minneapolis this week for work (let the jealousy begin)
Forced to stay here b/​c the usual haunt was completely booked — but would completely stay here again!
Huge sized rooms w/​fridge, microwave, coffee-​maker w/​all the fixins, free wireless… what more could a girl want?
Oh yeah, comfy pillows
While the bed was super comfy, the pillows were too flat & gave me the biggest crick in my neck… STILL have limited range of motion, even after 2 days of being back home
It was the whole 1 not enough, 2 too many syndrome
I’m a delicate flower… a princess w/​those pillows as my pea
But even so… w/​the hotel amenities, proximity to work, restaurants, THE MALL (those rockin it in Des Moines know what I’m talkin about here) I’d still totally stay here again.
Will just need to figure out a new pillow configuration