DoubleTree by Hilton Hotel West Palm Beach Airport

Great experience here. The staff were wonderful. The rooms were clean and comfortable. Breakfast was FABULOUS!!!

My company always picks this hotel for their meetings and other festivities. I have stayed here a few times now and I wish they would pick another hotel especially after this morning’s experience.
I know we’re in West Palm Beach Florida and supposed to be warm all the time but I woke up in the middle the night freezing my butt off! I went to the thermostat and it’s completely dead! So I just jumped back into bed pulling all the covers I could find. Woke up in the morning, room must’ve been 55° and I found out the wall air conditioner/heater’s breaker was popped. I reset that and turned up the temperature to 75 but it seems like it’s only an air conditioner not a heater.
The room does not have one USB charge port like the Hampton Inn’s where i usually stay. There is no nice big FREE buffet breakfast like Hampton, s either.
You have to walk a quarter-​mile to your room to different buildings through an outside vestibule so if it’s raining or cold you definitely better dress accordingly.
Honestly, if I had my choice I would never stay here again.

For the price, zero complaints.
I slept like a baby on my king size bed, everything was clean. Free WiFi, they even had computers in the lobby if you had an issue. If you were hungry & the bar was closed well then grab a snack. They tried to make you happy as best as they could.
I was shuttled on time to & from the airport. I was allowed to check out a little bit later than expected.
My flight wasn’t leaving until 6 so I had time to kill at the airport. They had no problem at all keeping an eye on my luggage. I had lunch at the bar, spent hours at the pool… they even helped me print out my itinerary for my trip.
I was already paid, signed, and technically no longer a guest of theirs after I did my official LATE check out. But they still took care of me with a smile on their face. I walked in & out of the pool area for a few hours & entrusted them with my luggage before it was time to get my van to the airport. I could have even gone to the gym had I wanted to. Keep in mind it was the day after Thanksgiving, one of the busiest travel weekends. Bottom line is the customer service was great. Be sure to say THANK YOU.
The hotel isn’t SWANKY. You already know this. I would stay here again in a heartbeat because it is definitely worth the value.

The front desk gave away my room even tough I had a reservation. When I arrived they said they were fully booked and did not have anything available. After the front desk looked further, they found one room– a handicap access room– which I was fine with.
When I got to the handicap access room, I was disgusted. It was dark and smelled of mildew. I went to the bathroom and there was old, dried blood on the toilet seat. I pulled back the bedroom sheets and saw they were covered in what I assume was leg hair… Small waves hairs ALL over the sheets. The sheets were also torn. I was stunned that a room could be so dirty and unkempt!
I went to the front desk and checked out. I stayed at a hotel down the street.
WARNING: DO NOT STAY HERE. The staff is rude, management is uneducated and rooms are repulsive. If you don’t believe me, call the hotel before booking. You can experience for yourself just how unprofessional the staff is by the way they speak to you over the phone.
I suggest you RUN FROM THIS HOTEL!

Very friendly staff, allowed me to check in early 5 hours, no extra charge :), right off I95, well furnished and clean, cold AC, breakfast did seem overpriced so instead went out.

Great hotel, clean well furnished, good staff, location is right off I95 but noise is not a problem, parking is very close by, restaurants in area, they serve breakfast, internet is average, tv channel selection is just ok, this hotel is the best Doubletree I’ve stayed at and near the top of most hotels, bed is comfortable and great A/​C

The hotel is nice. Remodeling is great. Annoyed that the room service menu says all day dining served daily 11am-​11pm, but when you call to order they day you can’t order food until 5. It doesn’t make sense to me, and now I am going to work hungry. Either update you hours or don’t offer the service at all.

The hotel is very clean and close to many places to visit specially City Place with shops and restaurants and the Palm Beach Outlets.
The pool is not so big and not too many chairs and tables. The gym is big enough with the neccesary equipment. There is only one place for dinning and bar… very nice with modern look but didnt feel like the place to relax and had a cocktail. The staff was ok.
If you are considering to have a short get away weekend from home just to relax this will be the place.
I only gave it three stars… because the bar and pool were not as I expected.

This room is ok. No microwave small tv. Small bathroom. Reception ok. Need more ac in hallways. I am not impressed. You will get more for your money st hawthorn suites.

Hotel was clean and comfortable. Breakfast was a little pricey at $ 15 a head.
Staff were all friendly and courteous.

Room was decent. Backed up to a noisy interstate highway. Breakfast was a joke! Served myself at the buffet and got charged $ 30 for French toast and a juice. Spare yourself the breakfast and find a restaurant that will serve you food and make your money go further. Would not recommend this hotel.

Worse sleep ever!!! The air in the room automatically turns off with ought movement in the room after 3 minutes. I woke up all night long waving my arms to get the air back on… This is south Florida the air shouldn’t be turning off. Broken sweaty sleep

Do not stay at this hotel.
I stayed here for 4 nights. Service at this hotel is not helpful and bordering on rude. There is also nothing noteworthy about the place. This hotel is not worth the price. It is currently being remodeled and the lobby is a mess. The dining area is also disrupted.
There are 2 elevators in the hotel and neither are available between 8 and 9 am as the cleaning staff are using them. I had to take the stairs each morning.
Hotel claims to have shuttle service to City Place/​Convention Center. They do not. I requested a ride my first morning there and was told the shuttle runs every 30 minutes, I said perfect it’s 830 let’s go. The front desk attendant went to ask a fellow employee if he could take me. He said he could take me in 15 minutes as he was stocking chips.
Do not appreciate the lack of customer service. I attempted several times during my trip to schedule/​take the shuttle to City Place. Each time I was told they could not schedule it as the airport was a priority. If that is the policy fine and it should not be advertised that there is a shuttle service.
I recommend staying at the Marriott near by. They have a beautiful restaurant/​bar with an outdoor patio. There is also a cute gift shop onsite. The Marriott is also easy walking distance to City Place, no need to worry about a shuttle :)

Construction! Absolutely awful! All day long being drilled and hammered out of bed. There’s much needed rest, being part of airline crew, but we’re NOT getting it here, I promise.
Avoid this place like the plague.
Lots of options close by. Do yourself a favor and pick something else for a nice overnight.
I wish we could.

They had some renovations going on, so the lobby was in a small room, side entrance… so it was cheaper. The room was very nice, clean, bed was comfortable. The breakfest was a bit pricy, but its normal for those kind hotels. We got shuttle to and from the airport. The room key didnt work the first time, so I called reception using phone in the hall and someone came with a new key. Other than that, Everything was great.

Beds are beyond comfortable! I never have a problem with customer service until my last stay. Melissa at the front desk has terrible customer service.

This is my second time staying at this hotel. Both trips were business trips. The location is great, a few minutes from the airport and a few minutes from downtown West Palm Beach. It is right off 95, so easy jump to other locations.
The hotel is clean. I stayed on the 4^th floor. When I got off the elevator, it smelled clean, fresh. I looked around and saw air freshners up by the ceiling. Excellent idea.
My room was perfect. Bed was comfortable; A/​C easy to operate; alarm clock real easy and is lit during the night (that is the way I like it). Bathroom was a little small. But, it was clean and newer.
I did not eat at the hotel on this trip. The front desk staff was very nice. One of the cleaning ladies was in the hallway when I was leaving and asked how I was and wished me a nice day.

This is a basic airport hotel. My biggest issue is it’s location. It’s located in a business park area with no commercial stuff around. If you have a car or just want to crash here, then fine.
Also it has a decent restaurant /​bar.
On the plus side they will drive you to city place, which is a big outdoor mall with lots of restaurants.

This is one of the worse hotels in this class that I have stayed at…
Clean rooms and comfortable beds should not increase a rating in this hotel category and class, they should be expected.
To start this is a pilot and flight attendant dive hotel. My room stinks (I mean it actually smells) of mold and smoke. The bathroom is do minuscule you can hardly turn around in it. The windows are small and dingy. My co-​worker described her room xs feeling like a dungeon. We stayed here one night (suppose to be three) and neither of us could put up with any more of the room or staff. So we are moving to a Courtyard tomorrow morning first thing.
The front desk evening staff was just so rude to me on the phone when I called to order room service, it was unbelievable! It is obvious they rely on contracts from the airlines for their revenue and that customer service is of the lowest priority.
I then called the restaurant at 11:20 to order pick up and told it was closed. I said I thought they were open until 11:30 and she quite rudely informed me that it was already after 11:30!?!
If a hot cookie is all you require to give a hotel a good review, then this place is for you, because that is all you are going to get!

Hotel offers NOTHING special for Diamond members! NO lounge NO upgrades!
WIFI is terrible; rooms are small. Business center is a joke!
Front desk check in was terrible; at 6.00 pm and my check in was still not ready!
Breakfast nothing special not many healthy options and management not very receptive to improvement suggestions. Mostly HILTON’s standards fault!
Afternoon bar Happy Hour has 50 cent wings which are GREAT but their beer selection sucks and bottled beer is $ 6 a bottle even on HAPPY HOUR! Again management not receptive to improvement ideas, hence ate their only one night since I had no car and walked elsewhere for the other 3 nights!
Shuttle service limited to airport and «City Place»; Like it better when its a radius of miles anywhere from the hotel. City Place a tourist trap with poor over priced restaurants!
Doubt I will stay here again on my next business trip to West Palm!