IdentoGO

Feeling vey ripped off right now…
After reviewing carefully the information about TSA clearance we proceeded with our application. Very easy to make appointment, met with rep with no problem and plunked down our 85.00 bucks. Process took all of 5 minutes. All good so far…
Today we found out that this particular clearance is only good for DOMESTIC flights. Nowhere is this fact stated in the information or FAQ section. Since we were looking for INTERNATIONAL flight clearance this was a total waste of time and money. We now have to go elsewhere and pay up again.
I recommend that since Universal Enroll (who I guess IdentoGO contracts with) does not make this clear, it would behoove IdentoGO to make this clear so they are not caught up in this.
The whole experience has been a very big disappointment. However if all you need is domestic clearance than I would use IdentoGo…

I waited for an hour starting at 12 because the hours on the Unilocal page are wrong (they close 12 – 1) and on the business website it was really hard to find. I found it later after waiting an hour. I found out that I couldn’t be seen today because I did not make an appointment which was my fault. However, I looked everywhere for a phone number to call ahead and ask this very question with no luck. They don’t list one. It also says on the website they do notary services and the receptionist says they don’t and «she looked at the website this morning» and nowhere does it say that. I took a screen shot of the website and it clearly does. I think if I knew to have booked an appointment all of this would have been averted but without being about to call and speak to a human, it was hard to know that in advance.