Holiday Inn West Yellowstone

We stayed here back in 2014 and it wasn’t bad.
I do have to say I was disappointed this time around.
We booked almost 6 months in advance, about a week before our arrival I received an email asking what they could do to make our arrival easier… I clicked on needing a roll away bed off the list they gave me.
When we arrived grey had no idea about it and I had to call twice for it.
The room wasn’t made up on our second day and we didn’t get back till 4:30 from the park and they only left one roll of toilet paper.
The restaurant downstairs was not worth it. Nothing kid friendly.
My favorite thing is the water unit so you can fill your water bottles up.
Next visit I will book somewhere else.

Fine place to rest our heads after long days in the park, buttttt the elevator was slow, the wifi was super slow, and housekeeping never touched our room in three days.
Would have been nice to get some clean towels but it’s not the end of the world.
Clean beds and large rooms.

Clean hotel and nicely appointed rooms. It is hard to keep the room at a comfortable temperature though — too hot or too cold. Beds are far too soft and it’s easy to hear noise from the hallway, which was unfortunate when a large group of loud people clomped and shouted outside my room at 2 AM.
The desk staff was efficient and friendly.

The room and surroundings were okay. The problem was with their food. Vegetarian meal was about a pound of pasta in a heavy, garlic alfredo sauce with about 4 pieces of broccoli throughout. No other veggies just the heavy cream sauce. Also breakfast was a mess because both mornings there no one could get a toaster to work. There were ultimately about 3 plugged in to something but nothing would toast bread…

Stayed 5 nights — two rooms, one for us and one for grandkids. Clean and well appointed with glass wall shower — a big plus for me. Staff was great and really stayed on top of my delayed luggage. Location is convenient to the National Park — a few minutes away. Expensive because of the limited rooms near the park. Very pleasant time.

The room was clean but had issues with the heater air conditioner. Kind of uncool. Never fear however the staff was great. I didn’t get the night guys name but he bent over backwards to try and make things right for us. The lounge was full service and the bartender was great. Super friendly and didn’t leave us hanging. Front desk staff couldn’t have been nicer checking in and out. My wife and I will be coming back.

Hotel was nice and clean. Rooms were basic. Staff was friendly. Kids enjoyed the pool area. Nice hot tub. Low hotel room availability so room was very expensive. Location was convenient to the park but now that I’ve seen the Teton area I think a better choice would be to spend more time in grand Teton or Jackson area.

The staff at Holiday Inn Express here at West Yellowstone have outdone themselves in service. Whether it be greeting you and informing you they will be a minute taking care of the customer they are attending to, or whether it be delivering room service, assistance in directions, or even just informing you of what’s going on in West Yellowstone. They have done a fantastic job of keeping us happy, informed, & ready for the next step.

Reasonable place. We stayed over Christmas so there was a skeleton crew and the service reflected it but it is good to let people have the time off.
Nice pool area but the exercise room is scant and only the treadmill was functional.
Our room was great.

If you are a train buff make sure you go to the Holiday Inn in West Yellowstone to see the restored 1903 passenger car from the old Union Pacific rail line to West Yellowstone. Everything was painstakingly redone and the interpretive history of the rail line, the rail car, and the area is fantastic. On to of all of this, it was free. Don’t miss it if you like trains.

The family and I spent one night here. I gave 2-​stars because the room was upto standard with all the amenities including free wi-​if. The low rating comes from the restaurant. The list as follows– forgotten meal, spicy pizza on kids menu (who serves a spicy sauced pizza as a kids meal item, really), no au-​jus sauce for prime rib, told by waiter that kids drink would be extra (when it was included in kids meal), bread served after meal, burger not prepared as required, bus person for our table wasn’t able to refill hot water or water glasses (was told to ask the waiter). The table next to ours received their appetizers the same time they received their meal. A poorly managed restaurant.

Great staff and super fast wifi. The location was great, right outside of Yellowstone’s West gate. If you can’t get accommodations inside the park, consider Holiday Inn in West Yellowstone you won’t be disappointed.

Clean, nice sized rooms, comfy beds. BUT, the walls are paper thin, so when someone slams the door in the next room, your bed will shake and it sounds like it was your own room door that was slammed. The doors are very heavy, and if your neighbor is not courteous enough to prevent the door from slamming, it gets very uncomfortable and annoying for you. You can also very much hear everything else that goes on in the next room. EVERYTHING!!! We would not ever stay there again.

Poor front office management to address noise issue
The room above ours was making a large racket, so large that it concerned me that physical violence might be involved. The first time I called down to the front desk, I was informed that the party above us might have a special needs child (information BTW, which they should not have shared) and they would address with his father. The noise abated and then resumed. I called again and was informed again they would address with the father. Repeated the same a 3^rd time. And then a 4^th time.
While I have the greatest empathy for the family above, the solution for the hotel seemed very simple — i.e., either move that family to the ground floor or move us to some other room. Neither happened nor was there even a apology, and it continued without more than temporary abatement.
I stay over 100 nights in hotels and frankly cannot think of another incident where the front office has responded so poorly to a basic customer service problem. The family above could have been spared the embarrassment of repeated calls by the front desk and we could have be spared the noise with some very simple problem-​solving.

We stayed here for 3 nights before the crowds came. We were able to secure a good rate for the stay so 5 stars for that! This little tourist town can get expensive for a hotel stay so that’s why we came before Memorial weekend. Less crowds and lower prices! The hotel is very close to the entrance of Yellowstone National Park. There are many shops and restaurants within walking distance. The hotel parking in the back lot could use some re-​striping. It was pretty faded.
The room we stayed in was quite nice. We were on the second floor, and unlike other hotels we could not hear any noises or voices in the lobby or the room next door. Bed was comfy. Restroom could use some updating.
The staff for the most part was very good. There was one problem at time of checkout, but the manager resolved the issue quickly to our satisfaction. I think she was training some new staff members who were working there in time for the tourist season.
So, only real reason why I’m not giving them 5 stars is because they have no breakfast included with the room stay! You would have to pay extra at the restaurant connected to the hotel. That’s why I prefer staying at Holiday Inn Express locations cause they serve pretty good breakfast!
Still, with that being said, I would not hesitate to stay here again in the future! It’s not perfect, but it will do!

I booked on priceline and expected to get the «worst» room on property, but was pleasantly surprised to be placed in a king room with a jacuzzi. Didn’t use the jacuzzi, but it was a nice feature. Some of the features did seem a bit outdated, but for the price and location, I was happy. I had very positive interactions with all the staff, and while breakfast at the adjoining restaurant was a bit pricey, it was delicious. When I return to the area, I plan to stay here again — it seems to be the nicest hotel in town.

Comfortable, clean rooms. We had some issues with our door/​lock when we 1^st arrived late at night. It was ok for 1 night, but we needed it repaired. Brandon from maintenance fixed our door latch by 11am the next day. Internet was password access & relatively quick for hotel WiFi. Even though it was full, rooms were quiet. Didn’t go to the hotel restaurant. So close to the West enterance. Same street even. Didn’t even have to turn! Very friendly & helpful staff (during the day).

Comfortable, clean, and spacious room, but in need of serious renovation; e.g., mattresses should be replaced. Manager needs to tell the front desk guy who called our room at 7am seeking our home address that what he did should not be done. One night when I tried to arrange for a wake-​up call, I received no response; I called twice circa 11pm.
Still, we’d probably stay here again. The hotel chains we usually stay at don’t operate in W. Yellowstone and lots of the alternatives here (based on information obtained via the WWW and from what we could see while walking around) look markedly inferior to this tired hotel.

Saw some negative reviews on various websites. Don’t know where those people got the bad impressions, but this room was huge with a sitting area couch and a double vanity and we got it for around $ 70 through Priceline, the same day. Very restful stay, quiet, clean, nice staff.
Who the hell is stupid enough to EAT at a Holiday Inn? You sleep here, you eat somewhere else — duh.
This is the best value stay in West Yellowstone

I stayed here only one night. Regardless of what all the 1 stars are saying, this place is about as close as you’re going to get to modern civilization. So unless you’re planning to camp, be without mobile cell phone service, use communal showers/​not shower at all, and have no internet, I would highly suggest a anyone to stay here.
The room we had was pretty clean. No complaints whatsoever on the room. I will say, they did not have enough shampoo/​conditioner and housekeeping promptly brought up some. So kudos for good service.
The restaurant wasn’t bad. It was pretty pricey considering a one night stay included a $ 20 credit. My wife, mother-​in-​law, and myself ordered the ‘Best 4 Value meal’ for breakfast, mainly because it was the only value on the menu.
If this were in a bigger city and near a non-​outdoor environment, I’d easily give this 3 star tops. I would definitely stay here again IF I wanted that hotel environment; however, this is the outdoors and one should be camping. :)