Plaza Towers OB/GYN

I have been very satisfied with the care provided by Dr Chang and his staff. I have been seeing Dr Chang for my first pregnancy. He takes his time to answer all of our questions. His answers are straightforward (no sugarcoating) and based off of scientific literarture and his expertise. My husband, who is also a doctor, comes with me to my appointments and gives two thumbs up for his care as well.
Parking is free at this Westchester location which is a plus.

I could not be happier with my OB care!!! Both my husband and I are having our first child, and we found Dr. Jitsen Chang, and haven’t looked back. He is AMAZING! I mean, amazing! He is smart, friendly, funny, comforting, takes his time with us EVERY TIME, and is an absolute wealth of knowledge. His philosophy on health care and birthing is NOT what most hospitals and doctors do… he is much more open, grounded, and understands what I want, and wants to provide me with that. The ongoing care has been stellar. Every appointment has been thorough and explained. The nurses and staff on hand are also amazing and super supportive. I want a natural birth with no drugs and not laying down. Dr. Chang said that could even happen and he encourages natural births. They have one of the lowest C-​Section rates of any practice and they are very proud of that. I love this group. I will stay when we have our second. Would give 10 stars if I could.

My insurance company gave me Dr. Rastegar’s name for a gynecologist. She is fantastic. She told me things that I had never been told by a doctor about my hysterectomy almost 30 years ago. I will continue to see her. She is honest and not out for the money.

I had a great experience at Plaza Tower. I have seen all doctors in this practice and received wonderful care from everyone. Dr. Bruksch saw me throughout my twin pregnancy and delivered my twins. He is very professional, experienced and skilled. It was a scary time in my life and I trust his medical judgement completely. After the delivery of my sons, friends had commented I must have had a wonderful doctor when I told them my birth story. I also received excellent care from Dr Chang (who assisted in my babies delivery) and Dr Rastegar. The office staff and nurses were very kind and considerate. This is a great practice & I highly recommend.

I love Dr. Chang and the office staff. I feel really comfortable here and they helped me a lot with some issues I had come up this year. I can call at anytime and set up an appointment which has been very convenient. I have recommended several friends to this office and they have had great experiences as well!

I was so impressed with this office. Easy parking, clean office. It’s a large practice with nice new rooms. The doctor, Dr Bruksch, is smart, friendly, explains things well, and makes you feel very comfortable. I had both my babies with female OBs, so that’s abig compliment!

I have been to many gynocologists as a 56 year old Beverly Hills born and raised woman. I had Dr Bruksch as my gynocologist 35 years ago. I have a medical issue that required expert hands. He is so kind, so professional, so experienced. He spoke to me during the entire procedure even encouraging me midway through how well I was doing and it was almost over.
Please do not hesitate to come to this office. The staff is professional and attentive. The nurse, Indira, held my hand and comforted me as though I was her sister.
Dr. Bruksch will be my forever gynocologist and the beautiful Westchester office will be servicing me for the rest of my life. I feel so blessed and grateful.

I think this office is fantastic! The staff was very polite on the phone and in person. What impressed me most was that they actually called me back, several times! I thought they were very thorough and efficient. The doctor, Dr. Rastegar was excellent too. She really took time to talk with me and she called me back too!!! Thank you.

Dr. Chang cared for and delivered my baby number 2. I had a difficult pregnancy but Dr. Chang made me feel at ease. I was able to ask him questions or thoughts that were bugging me about my pregnancy — some of which may have been silly or mundane.
Dr. Chang has great bedside manner. He was patient, taking time to answer my questions in a way that I did not feel rushed!!!
I valued the fact that Dr. Chang was very flexible… There were numerous occasions that I had concerns, pains and etc. and he was able to fit me in his schedule. His nurses were great too! They were sweet and always willing to assist!
If I were to have my 3^rd child, I would definitely choose Dr. Chang as my OB doc.

I should have listened to the one star reviews — DO NOT COME HERE!
I have never dealt with such an inept doctor’s office. I had my initial appointment and wanted an IUD, so they said they’d order it for me and call me when it was in.
Several weeks went by with no contact — I finally got a hold of them and they hadn’t ordered it, but they said they would.
A week later I get a phone call that my IUD is in and I can make the appointment to come in — but they’ve ordered the wrong kind. (Good thing I asked! I have no idea if the wrong one would have been inserted if I hadn’t.)
So we’re back to the drawing board AGAIN.
A week later I get another call that this time they have the right IUD and I make my appointment. I show up on appointment day, check in then wait. After a 20 minute wait they call me up to the window and tell me that they gave my IUD to someone else 4 days ago!!!
WTF?
So they had 4 DAYS to call me and reschedule my appointment which they neglected to do. (PLUS the 20 minutes that I was in their waiting room!)
She offered to reschedule me again but at that point I had had enough.
The most frustrating part is that I REALLY liked Dr. Rastegar. She has a great bedside manner, is a new mom herself and is natural childbirth friendly. She needs to leave this terrible practice.

I saw Dr Jitsen Chang beginning with my very first prenatal appointment around 5 weeks pregnant. From the beginning, his bedside manner was incredible and he took his time answering all my questions thoroughly. I had a pretty routine pregnancy until my water broke at 30 weeks pregnant. Of course I freaked out and was hospitalized at St Johns right away. Dr Chang visited me frequently while I was there on bed rest for a week and made sure I was getting everything I needed. This was a very tough time but he made all the difference in easing our fears. There was never a doubt in our minds that he had mine and my babies best interest in mind. I would recommend Dr Chang to anyone and we are truly forever thankful for his knowledge and for sincerely caring for us.

I was unhappy with my previous OB/​GYN at another practice and looked up a few doctors within my network (United Healthcare). Dr. Rastegar had a tier 1 rating, which is the best of the best. She was accepting new patients and they got me in with no wait. When I got there, I didn’t wait more than 10 minutes before I was seen. The office is warm and welcoming. I absolutely LOVE everything about her and her staff! She has the best bedside manner and she made me feel very comfortable and at ease with this being my first pregnancy. If you’re looking for a new doctor, I would highly recommend her and Plaza Towers OB/​GYN — Westchester location!

I’m a nurse and I am completely unimpressed with the lack of professionalism I received at this facility. Aside from having to go back In to be told about results that SHOULD have been given to me over the phone and saved me a copay and coinsurance. They had me come in to tell me everything looked good. I then tried to make an appt months later and my dr was not available and they couldn’t tell me when she would be. At this point I decided to just get my file and go somewhere else. This process is the main reason for the one star. I was told how to submit a request for my chart two different ways by two different people. Apparently neither way was right because over a week later is was not in my hands. I called to find out where it was. Santa Monica would send me to westchester. Westchester would send me back to Santa Monica. EVERY SINGLE TIME I called I asked to be called back regarding some piece of this puzzle that is chart review/​first class packages. And EVERYTIME I had to call THEM to find out where it was? What was going on. They said it is waiting to be reviewed by a doctor. I asked if that normally takes 10 days? THEN that they needed my $ 20 payment to get my chart (I doubt 12 paper copies cost this much). I spent hrs on the phone trying to get a copy of my chart. Moral of the story go someplace else that is more organized

I really wanted to believe that the negative reviews I read here were due to random and isolated examples of bad service. So I gave them a try and unfortunately, it was a dismal and frustrating experience.
I would give zero stars if I could but I can’t and there was one shining star known as Faye in the front office. If I could give her 5 stars I absolutely would.
I won’t go into great detail except to say that the office staff does not respond to emails, do not return calls and do not follow through with the most basic of requests.
After many attempts to reach someone by email and phone calls I finally got Faye who was the recipient of my frustration while I explained to her the trouble I had trying to get someone to help me. She took the reigns and went above and beyond to help me. She is a gem.
Aside from her, every step of the way with Plaza Tower OBGYN was unpleasant and frustrating. I will never ever go back.
It’s too bad, I really wanted them to be the go-​to place.

I used to go here specifically for Sylvia Chen, P.A. She was excellent and I would give her 5 stars in a heart beat. I was really upset to call and find out she no longer works for the practice as of Nov. 2013. *** Fortunately I found her (thank you Unilocal)! She is with Dr. H. Elena Rodriguez M.D., Inc in Torrance if any of you are looking for her ***
The three stars comes from Dr. Bruksch who I saw while Sylvia was on maternity leave. His bedside manner is very cold and while he may have had his reasons for criticizing why someone in a monogamous relationship would want a full STD check, if the the patient requests it, just do it. I wouldn’t exactly call one of these appointments the most pleasant way to spend my time so please don’t make it any more uncomfortable.

I love Plaza Towers! I’ve been going to this doc’s office since 2008, they took care of both my pregnancies. Sylvia Chen is amazing! She is not only great with her patients but also with my little 5 year old munchkin. I took him with me to my appt’s when I was expecting with my second baby…& she always explained everything to him! She even let him push the button to measure my belly and hear the baby’s heart beat!
I delivered with Dr. Bliss (no longer with PT’s) the first time and Dr. Bruksch the second time! Although Bruksch is quick and straight to the point, you can rest assured that he knows what he’s doing.
They also have a few new docs that are all great! I got a chance to meet all of them!!! Nurses are also super helpful! Kudos to Indira (sp?) she’s awesome too!!!

Excellent! I’m so happy they opened up a location in Westchester.
The service is great and the doctors are amazing! They have early morning and Saturday appointments as well!

Love, love, love Silva Chen. Pap smears make me very anxious but Silva always puts me at ease. Been going to her since I got preggo almost 3 years ago. Compassionate, caring, non– judgmental… takes her time. Doesn’t rush. Answers all my questions. I actually prefer her over the MD’s (Im a nurse. so im very particular) and scheldued her for my Csection. She goes the extra mile. Santa Monica location is a bit annoying. As far as parking. No validation. expensive. First time at the Westchester office. Seems like a weird location for a Obgyn office… My insurance group changed. But they offered to see me for 60 dollars since I was a existing patient. No complaints here…

I’m shocked that my first review didn’t show. I keep going back because the office it’s just down the street from where I live but I won’t be going back again.
Everything revolves around their Santa Monica location. The Westchester location is just an after thought. Doctors aren’t staffed here regularly and until me this location would never answer their phone. My last straw was when I heard the receptionist talking about me before she hit the «hold» button, such a lack of professionalism. This is definitely not what I’m looking for in a doctor’s office.

If I could give this place 0, I would.
Had an appointment today. Have to drive 16 miles to the appointment (not to mention 40 miles the other direction back to work). But I show up and the receptionist tells me «I’m sorry we have to reschedule you». Are you kidding?!
They are extremely unaccommodating when they want to reschedule you too. I’m out of BCP’s I need an an appointment on monday. «Sorry we don’t have anything on Monday are there any other days you can come in?» No that’s my only day off. «Well our next available early morning is the 29^th» I am put of pills, I need a refill, I can’t wait that long can’t you just fit me in? «Let me see if the nurse can do that. Sorry we can’t, we haven’t seen you before.» I KNOW THAT! That’s WHY I had and appointment today that you guys cancelled and now you can’t schedule me for two WEEKS!!!
Wow. Just. Wow.