Carson Pirie Scott

Love that Carson’s is still a presence on the North Shore. Do not love that I could not reach an Operator or live person. There are six kinds of phone options but one cannot get an operator. If I cannot speak to them to ask a question, not available on their limited options menu, I’m not driving over. Too bad.

Sadly I purchased a dress from this store. When I tried it on at home there was an ink stain from the security sensor on it. I took the dress back and requested to speak to a manager. The sales clerk was extremely rude and condescending. I had to ask 3 times for a manager. Finally, when Mya the manager came she acted as if I had pulled off the sensor myself and it was my fault. I will spend extra time and gas to travel to the carson’s at hawthorn in. Vernon Hills at least they are courteous and respectful of their customers.

Sadly when we are satisfied customers we do not take the time to share that on Unilocal.I have shopped this store for probably 40 years. It is always a pleasure.
Fortunately they did some updating in the store this year, so it is fresh and user friendly. The merchandise has improved with more designer brand items, especially in Accessories, and Womens Wear.
Our daughter and son in law were registered for their wedding years ago which gave me plenty of chance to make purchases. I most enjoy coming back to shop in the home goods on the second floor.
Sales are always a highlight of shopping here, and Black Friday is no exception. There are no other stores I go to for the after Christmas bargains besides this store. Those store employees must be giving up a lot of sleep and family time at holidays to keep the hours they do. If they say they open at a certain time, the doors are open at that time, not a few minutes later.
The overall maintanence of the place is remarkable. It is cleaner than many other department stores of even more expensive goods.
This store is Retail Therapy at it’s best.

This as the only store in Chicago that carried the same brand of hat that I bought at Marshall Field’s 15 years ago.
Three cheers for Carrson Pirie Scott!

About 4 years ago bought a very expensive box spring, mattress and extended warranty from their furniture store in Wilmette. Tried to make a claim for a sagging mattress and they blamed us for not purchasing a new bed frame. After spending almost $ 1900 on mattress I treed explaining their salesperson never offered us one or that it was necessary for their warranty.
Contacted manufacturer — Sealy, and they were just as useless. We would have been better off buying a cheap set at a discount store and replacing it every five years.
Customer service is not in Carson’s or Sealy’s vocabulary, nor is training hteir salespeople.

Carsons. the phone system is designed to cut you off if you try and get an operator on the line by dialing zero.

I normally like Carson’s at Eden’s plaza, i shop there a lot. However tonight, not so much. They were open until 11, and there was barely a salesperson anywhere. None in kids/​womens, none in mens, i didn’t even see one in womans. They had staff cleaning –but they couldn’t ring. That’s not the worse part — the Lancome counter had music blaring… ok, a little annoying b/​c the store music was playing, but it was music with adult lyrics, While i was in shoes, I heard 3 songs that EXPLICITLY said «F$#king». I’m glad my kids weren’t with me. Can’t believe they want that kind that environment.

There are two events that one goes to Carson’s for: Capacity Days, and the Goodwill Sale. I recently went to the Goodwill Sale, and it was such a great deal. Bring a few of your unwanted clothing items to donate to Goodwill, and Carson’s gives you coupons for immediate use.
I got 15% off in colognes (coupons for colognes never happens, otherwise).
25% off most other merchandise
This Carson’s is well-​stocked, but wasn’t all that well-​staffed on the weekend day that I went. Many empty cash registers, making the open registers very busy. Cologne counter staff were knowledgeable and pleasant. Just off Hwy 41, Skokie Blvd, north of Old Orchard Mall.

EDENS PLAZA STORE ONLY:
This store is very OLD in it’s inside appearance. Maybe it is deliberate? Take us back to the 1960’s? This includes the sales staff. I’ve not been a big fan of Carson’s in the last 10 years, because they stay stagnant and do not update the merchandise or the store.
They offer great coupons and trying to be tech savvy they offered a, «text coats to xxxx for an instant coupon» so I did, and the text I got back really got me angry! COUPON EXPIRED. When I asked a sales clerk, they had know idea about the promo, nor could they direct me to the person that could help me.
Needless to say I left without buying a single item. Not going back to EDENS PLAZA Carsons… EVER.

I used to shop at Carson’s all the time, especially the State Street store, until it closed. The Wilmette location has a good selection of merchandise; the issue is that the racks are a mess… even the regular priced merchandise is just thrown on rhe racks, and hard to shop. The sale product is thrown onto round racks, without any organization whatsoever. Good promotional pricing and coupons

The worst, most horrible customer service in the world. I walked out after not being waited on by the lovely people in the home department. They don’t acknowledge your presence — and ignore you when you ask «how do u buy something here?» when no one wants to wait on you. I have cut up my card and will never step in this damn store again, ever!!!

Not my first choice department store but sometimes has good sales. Carries many of the same brands as Macy’s.
The men’s department here has very classic clothing. If you are looking for something more trendy or for a younger man I would have to recommend looking elsewhere.
In general I find the layout to be too overwhelming. Too many items crammed together and not organized well. This get me frustrated so I end up giving up and going elsewhere. I might pay a higher price but I am not so agitated. The other day we were looking for some men’s career casual pants, they had so many options and no clear organization to them. Everything was mixed up, sizes and styles.
I would only shop here for the sales otherwise it’s not worth it.

I HATE this store and will never shop at a Carson’s again. When you return an item, they give you a merchandise credit… which can ONLY be used in store… not online, even though it looks like a gift card. I live in Chicago and there are NO stores within the area.
Slow sales people, unhelpful, rude… absolutely will never buy here again… well, I didnt in the first place, but even with the gift receipt, still store credit.
Sad thing is that online, the store actually has some good beauty vendors and some cute clothes… however, not the case in the store.

The sales clerk walked away without comment, leaving me standing in line. I left my items on the nearest table, told Customer Service, and walked out.

Juniors department is small compared to others. Pricing is good.
There is a old male manager (white hair) who works the womens lingere dept. The guy is a total creep, steer clear of him. He was touching my undergraments and making faces while ringing up my items.

Don’t buy your furniture here. You may get a good price but the delivery date is never what they say. We ordered a couch for a family room to watch the games. They told us it would take 9 days. The 9 days came and went and we never heard. I called and they said now it will take another 2 weeks. Two more weeks (and many more football games) went by and never get a call from Carson Pirie Scott. I call again they say it MAY take another 2 weeks and they can not guarantee delivery time. They then say that this particular company is always at least 30 to 45 days long on deliver. Why was this not told to the customer at the point of purchase?
Very frustrated and still sitting on pillows to watch the game.

Beware!!! My wife tried to purchase some flatware from this company that they were out of stock on and our personal information was stolen and used to make purchases from all over the country as well as Bahrain Airlines in Saudia Arabia!!!

Ample parking, never crowded, clean, well-​lit, friendly sales people and well-​stocked shelves. There’s your 10-​second review for probably the best Carson Pirie Scott location. There’s little designer fashion here, and honestly, it’s not a large store. But they have everything I want and seem to have great sales, although I wonder if they’re really sales or maybe they’re just normal prices. I love the location – right off the Edens (when I have a rental car, since they closed the downtown Chicago store years ago), plenty of parking and anchors a strip mall with a few other retailers I like: Borders, Bed Bath & Beyond and Panda Express! ha

They have a juniors department but it’s not my style. Older women shop here for the most part. They have nice suits for both men and women, mens department on the second floor; which can be reached by their elevator or escalator. Both, which add a sense of class to the place.
Their prices are really great when you go for a sale. Some brands and items though are outrageous even ON sale, but chances are the clothes are too bleh anyways to even bother being bothered by the consideration. For whatever reason the nice tops/​pants seem to be of decent price.
They have a great cosmetics section. Their shoes are pricey but nice if you’re looking for heels or dress shoes in general. If you’re looking for new silverware and dishes SHOP HERE! They have BEAUTIFUL dishes people.
During the winter holidays they have a lot of great sales, nice gifts especially little trinkets on display and ornaments. Also, they have tasty tasty chocolates.

I end up here once, maybe twice a year. This latest visit, I donated some clothes to their Goodwill drive, and received a 20% off coupon for each item I brought in. Frankly, I didn’t have high hopes for finding new clothes for me.
I did end up with a casual crocheted sweater for spring, and a t-​shirt. The issue here is that Carson’s clothing lines are targeted to women «of a certain age.» (alas, I might be one of those women — the big 4 – 0.) But I’m not ready for orthopedic shoes yet, and Carson’s carries a limited selection of brands. Jones New York, Relativity, DKNY, Ralph Lauren, Studio Works.
This store simply can’t compete with higher end stores, like Nordstrom’s, Von Maur’s or (R.I.P.) Marshall Field’s. And price-​wise, it can’t compete with the likes of Target, Kohl’s, Marshall’s or TJ Maxx. It lost its niche a long time ago.
Props for participating in the Goodwill effort. And they do have frequent sales/​promotions.