Norwegian Air

Worst Experience ever. Our flight between JFK to Gatwick was delayed more than 24 hours with nothing other than a text being sent to us notifying of the delay. By the next morning we realized that this is going to spoil our vacation. My wife and I had to cancel the booking and arranged to fly on British Airways. Forget the cheap flight. We ended up paying a lot more for last minute booking on B of A. Also, Norwegian Shuttle did not refund our monies until we disputed it with American Express. It took more than three months before they settled with American Express. Never again Norwegian Shuttle. If you have all the time in the world, try a horse carriage, It is more fun and you could get there faster. Bad experience.

My wife and I booked low fare flights from USA to UK online. The website didn’t give us an option to add the seat, bag and meal combo deal at time of booking.
I called Norwegian today, absolutely useless! I was told I could only have the deal at time of booking. I explained that the option was not there, the representative told me I couldn’t speak with a manager over the phone as this ‘option is not available’. The rep tried to up-​sell me the meal, seat and bag separately for triple the cost.
We cannot sit together to the flight now, no meal for a 12 hour flight and I can’t even have a checked bag.
I want this matter resolved, I am very disappointed that you tried to take advantage like that.
At least they allow you free water on international flights now.

Crap review for a crap airline. 70+ hour delay!!! Woo-​hoo. Horrible customer service!!!

London was fun but we gotta get home.
It all started from Hong Kong to Rome.
I call it #HongEurGames of a different sport.
No blood spilled, I kill time at the airports.
2 months later I land in UK.
Didn’t stay long and it rained all day.
When the sun came up it was time to go.
Back to Gatwick, I took the train like a pro.
Norwegian Airlines was the flight I booked.
It was chaos at the counter everywhere I looked.
Like a disaster, swarms around an aid truck.
This ain’t no Red Cross you are shit out of luck.
If you’re in need don’t expect any help.
If you want to be heard the only way is Unilocal.
We wait n wait our plane never comes.
Departure delayed 6 hours and then some.
Frustrated travelers ask about our plane.
Norwegian staff they played us like a game.
«Almost» is literally what they said.
Until they told us to look for a bed.
Every question answered with «I don’t know.»
Norwegian communication is just a shit show.
They said, Go look for hotels you’re on your own.
The way they handled it everyone is mind blown.
Morning comes, we are back at the game.
No one could check in, now that was insane.
Customers were heated and now shots fired.
It makes you wonder how the staff got hired.
«I don’t know» was their best answer.
Booking w Norwegian is worse than fighting cancer.
We were handed vouchers, it feels like a miracle.
Delayed again duh~ now it’s just typical.
In it together, we headed for the heavyweight.
It’s pounds on pounds on pounds before we aviate.
Airport currency, you can call it terminal.
Raining vouchers turns a man to an animal.
Catching cold beers, nothing more ill.
Give em that paper n go for that refill.
It began to get warm as we down our hops.
It wasn’t long after till bottles popped.
Champagne showers were not entertained.
We bathed in the vouchers that did remain.
28 hours… later better than never.
Cheers to new friends, but #DontFlyNorwegian EVER!!!
I’m out.
#dropthemic #NorwegianGotNoAir #NorwegianGrounded #TeamGatwick

Very pleasant experience… Normally I hate low cost airlines, I was however pleasantly surprised by this one. The plane was clean and the staff friendly… They had free wifi onboard which was a lovely touch!

Absolute worst airline I’ve ever flown on. It’s been over a 6 months and two emails and a written letter and no response to my broken suitcase and the charged twice for baggage. Won’t fly with them again

After using an unnamed budget airline before and having a bad experience we have to admit we were a little apprehensive of how it was going to go down using Norweigan to get us too and from the US. We were going on our honeymoon and we didn’t want it to be ruined in anyway.
Our trip was that we were heading into New York to spend a couple of days, then getting the train over to Chicago and then driving from their using Route 66 all the way through to LA. Then we would be flying back from LA to Gatwick with Norwegian as well.
To say that I was impressed is perhaps an understatement, so to be more accurate I was blown away by how much I enjoyed the flight. We got to experience one of the brand new Dream Liners which were lan absolute joy to fly on.
I cannot see at all what the difference is between budget and standard flights apart from the obvious little things like no free drinks on long haul but surely that can’t be where all the costs are cut? I am told that there is a huge turn around time of the flights heading back and this is something that makes a difference but I can’t really see it myself.
Whatever the reason is behind it, I enjoyed this flight lots and flying to New York for under £200 is amazing.
If you’re flying long haul and you have the option to fly with these, I would thoroughly recommend them if you are on a budget. If you’re budget isn’t even that tight maybe look into flying first class with them? First class with these is the same price as economy on a standard airline. Treat yourself!