Lancaster London

Hotel très décevant. Très beau hall, personnel très gentil, mais les chambres sont une véritable catastrophe. La literie est vieille, on se lève tous les matins avec le dos cassé, le mobilier de la chambre date de la construction de l’hôtel.

Recently attended a business conference here. I was upgraded to an executive room on the 17^th floor — the room had a great view but was uncomfortably small. Maybe these things are taken for granted by us Americans but the rooms A/​C barely worked and the appliances were old and kinda clunky. Since this is in central London onlooking the Hyde park I guess I can understand the small rooms and the high prices — similar to Manhattan NY. The guest service and front desk was pretty good, the buffet breakfast for £12 was plentiful, diverse and tasty. All in all a pretty pleasant experience as I did not encounter any issues whatsoever.
Will certainly consider this for a stay, when I return next year.

There are plenty of pros for this hotel and several cons. Overall, I would give our experience here 3 stars. Let me start with the positives. The hotel is in a great location. A quiet, safe neighborhood that is conveniently located to most of the sights in London. The hotel staff is friendly and the rooms are clean. We commented how quiet the room was at night, which is always a big plus for me.
The biggest negative is the wifi in the room was terrible. I mean it barely worked. We were on the 4^th floor and once in a while if you were standing in the right spot, you could catch a little wifi. It seemed to work well in the lobby, but really, you don’t spend much time in the lobby. The rooms were very dated. This is an older hotel, but the rooms just felt uncomfortably in need of a refurbishment.
We only had breakfast one morning at the Island restaurant and found the service pretty bad. Food was tasty, although we ordered yogurt and granola and they were out of granola, pretty early in the morning. I understand when a restaurant runs out of the special after a busy dinner service, but to run out of granola at 8:30 am on a Monday is a little weird.
Overall, I probably wouldn’t stay here again. I’m sure I can find a comparable hotel with better wifi. Sounds silly, but especially for a first time visitor, we wanted our hotel to be the spot we could research things to do, restaurants, etc. and we just couldn’t do that here. Hopefully, they will upgrade the wifi coverage and I would come back.

The Lancaster London is somewhat a deceiving hotel. Upon arriving your a faced with a building that has the resemblance of a 70s office block. This is where the worry ends and the saying «never judge a book by the cover» should be firmly in mind when staying here.
The hotel has a basic reception yet warm, cosy and very welcoming. Every member of staff is smiling and polite.
I hate staff that have the «i do my job as its described» attitude it doesnt cost anything to have a friendly chat with your guests and take a genuine interest in their plans and views. Above all it makes you feel like you at home away from home.
The check in process was swift smooth and the member of staff was exceptional. This was the case for both check in and check out.
We were staying in a Double deluxe room by no means the best in house. Again the Lancaster surprises a spacious room lovely décor and cosy. On the higher floors the view is stunning! They offer some basic things that make the difference like fresh milk (I HATE UHT MILK) ice buckets etc. my one quibble was no toothpaste however, this is not worth even grumbling about as i dont know anyone who doesnt take their own. (its just nice if you forget)
I ordered a wake up call, right on time pleasntly woken by a polite member of staff wishing me good morning and asking if i would like weather and travel updates. Equally when ordering the wake up call i was told «good night i hope you have pleasnt dreams» such a silly little thing but left me smiling excellent!
After dinner we had a quick mocktail in their Lounge Bar, the service was astounding i cant remeber the young mans name but so attentative and considerate. Its rare you feel cared about especially when in a hotel with over 400 rooms. P. S highly reccomend the cucumber cooler!
The next morning we went down for breakfast. The lancaster do things differently and show real creative flair. They have their standard english breakfast and continential breakfast but as the hotel is Thai owned there is a huge emphasis on Thai cusine. One resturant Nipa at the hotel is a Thai resturant sadly it was fully booked but ive been told its one of the best in London.
The beakfast bar has different Thai and Japenese breakfasts and it was really fun to try some of the items all of which were lovely. You must try it!
Whilst their was such creative flair and flavours i felt the english breakfast wasnt up to scratch. Im a bit of a traditionalist with breakfast one thing i love is black pudding and no matter where you are it should always be available when offering an english breakfast. The english buffet comprised of mushrooms, beans, bacon, and scrambled eggs. Where is the fried eggs, hash browns, black puddings?
Overall the Lancaster is one of the finest hotels available in London. It does not run on its reputation like some in London it runs on offering exceptional service and products. Above all their staff genuinely care about thir guests. Really reccommend!!! Thanks Lancaster!!! We will definately be back!

We stayed at the Lancaster London Hotel during 3 days and we had an amazing time there !!!
Just a 5 minutes walk from Paddington underground station and the Lancaster Gate London underground station is right behind the hotel.
The staff is kind, helpful AND discreet, and we really appreciated that !
Our room was gorgeous: it was huge, newly furnished and we had a wonderful view on the city and Hyde Park, very comfy beds, air conditioning, complimentary tea & coffee facilities, flat screen tv, a couch, bathtub …
We ordered the room service 3 times: once for a late lunch (74£ for 2 with the wine, sparkling water and desserts) and twice for breakfast (23£/person/day) :
The lunch was delicious: feta and ceasar salads and fish and chips, everything was cooked and prepared with care ! The white wine, a Chablis, was really tasty as well.
The breakfasts were continental and British: croissants, baguettes, scrambled eggs and sausages ! A delish !
Orange juices were freshly pressed.
Internet Wifi: 12£/24h

How are they getting such positive reviews, just how??? Maybe it’s me, maybe they took against my name, unpronounceable to all but the Irish, or my expectation not to need to do their damn job, but sweet baby jebus, some of the most awkward ill informed and unprofessional events staff I have ever had the misfortune of dealing with.
I was organising a 2 day series of meetings here earlier this week, and encountered more problems than in the past year with other venues combined, with the staff being incapable of locating faxes, lack of communication between people in the office and generally putting the customer last — pushing me to a point that I lost my temper utterly on more than one occasion. I run 2 departments in my office, I’m not going to be doing your job too, people!!! 4 faxed sent and confirmed, 4 times they were incapable of finding even 1 copy, 3 phone calls to ask for information that had been in an email which they had already noted and responded to??? Really???
And the icing on the disaster cake was the doormans refusal to let an attendee in for their meeting, just luck had it that a solicitor from my office was coming in and recognised him. Shirt and slacks on a middle aged man, not exactly some hoodie wearing scruff!
Oh, and the call from the manager to log my complaint? 3 days and waiting for that one, but that would seem to be par for the course here.

Food– 3 stars. I’ve only had the breakfast but it was nothing to write home about. The familiar flavor of scrambled eggs and bacon is a bit different here. Ask for the hot sauce, you’re going to need a bit more flavor.

Accommodations– 3 stars. I stayed on the 4^th floor in a tiny room with two twin beds for my sister and I, located on the opposite side of the park so not much of a view. Watch your step into the bathroom, I must have stubbed my toes 5 times on the little step leading up to it.
Location– 4 stars. Directly in from of Hyde Park, but a good distance (£12 cab ride) from the city proper.

Amenities were good: correct,
somewhat impersonal. That’s okay, we went there to eat, not be loved.
We were privileged to be placed in the very pleasant atrium, which we
shared with one other party.

Beautiful, nice place, so clean and good services and fine price. That’s the only and the best word I can say for this hotel. I realy enjoy a lot, and I’m having a great time to spend here in my one week vacation. I promise to be back here soon.

I’ve stayed at the Lancaster hotel twice. The rooms are good sized, however the need for maintenance is obvious. In one room the thermostat would allow the temp to vary by 10 degrees. In the next room some of the outlets didn’t work and calls to the engineer didn’t fix things
The worst was the restaurant service for breakfast. It was very poor.
The best part is the location, the tube station is just in the back of the hotel

Loved these hotel, had a meeting there yesterday with my boss, and you know what guys they where excellent, great selections of menu on display, and great team spirit, keep it up.

Some of the reviewers seems to have this hotel confused with the Lancaster Gate Hotel which is down the street from this hotel the Lancaster London Hotel.
Lancaster Gate —
Lancaster London Hotel —
I stayed at this hotel during my 6-​day vacation in London. I stayed in the Deluxe Room which I found to be very spacious for London. Having stayed at the Thistle Hotel in Trafalgar Square previously, this was much nicer by comparison. By an American (Californian) standard, this room is a bit cramped. But by London standard, this was cozy and comfortable. My room fit two people with two twin size beds.
Our stay included daily complimentary breakfast on the first floor. Everyday featured the same spread. The rest of the group tired of the food quickly. But hey, for free food, can you really complain?
WiFi is £17 pounds per day. They also provide a business center which is through the door to the right of the front desk. The business center has 2 computers with free internet. Their policy is 1 hr of internet usage for guests per day to be fair to all guests. They are not strict about usage. If the computers are all occupied, someone from the business center can give you a ring in your room when one becomes available. You can also call to make a reservation for one of the computers.
The power strip above the desk has 2 UK outlets. 1 European outlet. 1 US (110v) outlet. I brought along my mini power strip and plugged into the US outlet to charge my many devices. The business center also provides complimentary adapters if you want to use the UK outlets.
This hotel is walking distance to the Lancaster Gate underground (tube) station. Also a 7 minute walk from the Paddington rail station.

Simply amazing. if I am to come to London soon again, I will definitely stay here. Great service, clean and all.

Extremely small cramped rooms, filthy carpet in rooms. That might be a blood stain. Beds are comfortable enough. Conveniently located to the Underground. Adapted outlets available in room. The tub does not drain. I contacted the front desk but they brushed me off. I really dislike standing in my own swill when showering. Housekeeping does not replace towels. Light in the bathroom is not sufficient for applying makeup. Wildly expensive for the low quality. At the included breakfast, the staff seemed overwhelmed. The buffet was allowed to «run dry» 2 hours before breakfast ended. I had to serve myself coffee by going to the bar and stealing the coffee pot. I am thankfully booked at a different hotel for the tail end of my trip. I would definitely not stay here again.

My husband and I stayed here for holiday for one week over New Years Eve. Overall, the hotel was good for the price:
1. Spacious room for London (2 people plus tons of bags fit just fine).
2. Room was ready before official check-​in time, which we appreciated.
3. Location is probably the best thing this hotel has going for it — about a block away from Hyde Park and close to Queensway Tube Station and Queensway Road which has a big selection of restaurants as well as a casino and bowling lanes /​ice rink.
However, two major factor brought it down for us:
1. Fire alarms — twice during our 5 night stay, the fire alarms went off with no explanation and no apologies. Do you like scaring your guests half to death for no reason?
2. Location of our rooms specifically — we were on the second floor, but it was really floor 2.5 — after we got off the elevators, we had to take 2 small steps of stairs which is fine but not when you have heavy luggage.
We also found that the hotel staff at the desk weren’t the most helpful. We asked what we thought were some common questions (i.e. how do you get to the museum) and were met with unsure answers that made us more confused than when we started.
If you are looking for a place to stay that is close to Hyde Park and near the Tube Stations (i.e. you are not going to be in the hotel much more than sleeping), then this is your place. But if you are looking for anything more than that, I would look elsewhere.

Nice hotel in London… near transportation and walking distance to many attractions.

Das Royal Lancaster Hotel liegt perfekt an der UBahn Lancester Station und Paddington Station mit dem Heathrow Express ist auch fußläufig erreichbar. Auch ist das Hotel direkt am Hyde Park sehr nah am Zentrum von London.
Das Hotel sieht von außen nicht wirklich einladend aus, wie ein großer «Wohn“Bunker. Allerdings macht er von innen alles Wett. Die Zimmer sind für London groß und gut eingerichtet und super sauber.
Das Personal ist nett, hilfsbereit und kompetent.
Einziger Nachteil ist, dass das WLAN relativ teuer ist und die Coverage nicht immer gut ist.

Did not stay at the hotel but rather had afternoon tea service in the lounge.
Very comfortable tea service — very laid back with no airs and cost only 22 pounds for the two of us.
They had the standard sandwiches and cakes and the tea itself was very good.
I will likely go back again for tea the next time I am in London.

I once asked a store clerk in Reno where I could get a certain brand of Tahini for some hummus I was making.
The guy looked at me like I was asking for Plutonium.
I understood completely, it’s a weird thing to ask in the place that I was asking.
Now, when I am in London, and I ask a concierge at a London hotel where to find a good local pub, I expect to get 50 different quality answers.
Not at the Lancaster.
The guy said, one moment, and started looking at something.
Now I thought he was checking out his super secret black book for his guest.
Nope.
I peaked.
He was on Google.
What did he type?
«Good pubs in London.»
Awesome.
That mixed with the fact that Internet, at a hotel catering to business travelers, was 17 pounds (well over $ 25) for 24 hours was a deal breaker.
Unless the Queen herself asks me to, I’m not coming back to this hotel.
Green.

This was my 4^th hotel in a string of Volcanic Ash mishaps and shuffling around London waiting for a flight.
Here’s my thoughts.
— Dated and it shows
— on top of the paddington tube station
— rooms smell like cigarettes
— no Wifi internet (costs £17 just to have internet for 24 hours) otherwise its £3 /​30 minutes to use the computers downstairs (can someone say RIP OFF)
— no complimentry breakfast or continental breakfast.
— Tea in the room was very nice
— View was pretty great
— Very pricey

This hotel is dated and pretty pricey. We gave it a try during our stay during the Icelandic volcano craze and out of the five places we stayed it was by far the most expensive and worst.
Pros
Near Lancaster tube
Cons
17GBP internet surcharge per day. Wow, even during a travel crisis they only provided free service for two hours.
The place looks dated and they are trying to rebrand it by dropping the Royal.
Bar is OK but pricey.
I think there are other places that are more worth the money in London. The location is OK cause it’s near the tube station and park (we did have a nice view) but there weren’t alot of restaurants near by or grocery shops. Paddington is about a 6 minute walk and there are more shops/​restaurants there.
Go to Hotel Indigo in Paddington!

This is a decent hotel. For the price in pounds, yeah, not bad. For the price in dollars, oh jesus. The rooms are nice, but the bed is pretty hard. The location is great though, Hyde Park is great and the Lancaster tube stop is really easy. I booked my hotel only a couple days in advance and I think it was like in the 100 pound range.
That said — the room service is awesome because they have a nice Thai restaurant in the hotel. Pad thai and a beer really got me ready for my night out on the town… and no one in the posh lobby really judged me when I got home with the sun just coming up.

Mein absolutes Lieblingshotel in London. Ganz schön hässlicher Kasten von außen, aber die absolut geniale Lage am Hyde Park und das gute Preis-​Leistungsverhältnis machen alles wett. Durchaus mal versuchen ein Zimmer einer etwas höheren Kategorie zu buchen. Ist im Moment nicht so teuer und man hat eine sensationelle Aussicht.
Das Thai Restaurant im gleichen Haus ist sensationell.
Einziges Manko: Wlan ist teuer.

Accueil tres chaleureux du personnel. Hotel trés classe (voituriers à l’entrée), luxueux et spacieux et accés direct à Hyde park via l’entrée Victoria gate.
facile d’accés par bus de la gare de st pancras à l’hotel (bus 390 arret lancaster gate) et accés direct pour oxford street avec ce même bus.
avec le bus 274 (arret proche de l’hotel) accés pour camden town.
Il suffit juste de se laisser guider.

Manchmal dankt man ja schon der Finanzkrise, infolge dessen das britische Pfund so jämmerlich abgeraucht ist zum Euro, also durfte es diesmal ein besseres Business-​Hotel sein.
Die Zimmer sind für Londoner Verhältnisse sehr gepflegt, ausreichend groß und die Lage ist einfach sensationell.
Aus dem 14. Stock hat man einen Ausblick auf den Hyde Park und die City — einfach traumhaft.
Sat-​TV, Netzugang, LCD-​TV, alles da was man so braucht, wenn man mal ausnahmsweise zwei bis drei freie Stunden hat.
Die Hotel-​Restaurants sind ok, ein Thailänder und ein Crossover Island genannt, das optisch schon ein Leckerbissen ist.
Für ein kleines Meeting empfiehlt sich die Lounge am Nachmittag um zur tea-​time, das eine oder andere in angenehmer Atmosphäre zu besprechen.
Solange der Wechselkurs so bleibt, buche ich da wieder.

Einfach klasse. Wie schon gesagt, sehr gute Lage, leicht zu erreichen, auch mit öffentlichen Verkehrsmitteln. Die Zimmer sind sauber, die Einrichtung (vor allem die Betten) sehr gemütlich, insgesamt ein nobles Ambiente. Flachbild-​TV und Internet gehören mit zur Ausstattung, allerdings gab es kein WLAN.
Das Personal ist sehr aufmerksam. In meinem Zimmer stand ein Tablett mit verschiedenen Teesorten und Cookies, natürlich als Teil des Service. Der Checkout bei der Abreise wird einem vereinfacht, indem es einen Quick-​Checkout gibt, bei dem man nicht mehr an die Rezeption muss: Dabei lässt man einfach seine Schlüsselkarte zusammen mit der Rechnung, die unter der Tür durchgeschoben wird, im Zimmer liegen, als implizite Bestätigung, dass alles okay war. Klappt wunderbar.
Das beste: Momentan bekommt man als nicht UK-​Bürger die Zimmer zum Schnäppchenpreis, da das Britische Pfund so schwach ist (fast 1:1 mit dem Euro).
Insgesamt Top.

Bei einem Silvester Besuch in London vor zwei Jahren sind wir im Royal Lancaster abgestiegen. Das Hotel war Teil einer Pauschalbuchung, aus diesem Grund waren die Erwartungen nicht besonders hoch. Dennoch haben wir uns in einem sehr gepflegten und sauberen Hotelzimmer wiedergefunden, das zwar nicht besonders groß war, aber wer will in London schon in einem Hotelzimmer besichtigen. Beim Frühstück konnte man, wenn man Glück hatte, ein Fensterplatz (große Fenster die bis zum Boden gehen) ergattern und mit Blick auf den Hyde Park frühstücken. Die U-​Bahn Anbindung ist sehr gut, da man ca. 2 Fußminuten entfernt die Haltestelle Lancaster Gate (Central Line) hat. Abschließend kann ich sagen, dass ich dort jederzeit wieder hingehen würde.