Zaks Waterside Restaurant

I can understand why people have given this place some harsh reviews, Me and my girlfriend ended up going to Zak’s as we had been when we were in Norwich the year before, similar time of year (Christmas). We hadn’t booked this time and were put on a stool like table in front of the door. When anyone opened the door there was a breeze that hit our table.
We order an big ‘un and alot of sides. I also liked the fact they do Blue Moon beer. It was what you would expect with the food. TGI style greasy food, but that’s what we went for. What was really refreshing was seeing how happy people were working there. Our server was spot on. Asking us for refills kept us updated about our food. And there was some banter from the waiters. It just felt like a good vibe to the place. It’s not going to win over any dates but it’s great for a stop off or for kids.
We tipped, felt compelled to write a review card at the restaurant, and left very satisfied.

We went to your mousehole Zak’s and we where looking forward to a nice steak and a burger meal, the restaraunt was cold the waitress asked us how we wanted it done, steak well done and burger medium steak arrived as ordered however the burger was well well well done one chew was like chewing a nice of leather, called the waitress who told us that’s how they cooked it as having pink was against health and safety is makes you wonder why they ask you how you want it done, she did offer to place and the burger second time round was juicer.
And there was only one waitress trying to serve all the occupied tables to be fair she tried her best to please but however I don’t think we will be going there soon

The meals here are greasy, the staff appauling, toilets not so good either. Milshakes are good but thats about it. Not had very good experiences here. You want a steak or burger go somewhere else. Poorly run mess of a joint.

This is a lovely American style resturant that offers all american style food such as burgers, fries, milkshakes and a great selection of starters.
This is a reasonable priced resturant that has very good service and waiting times.
Staff here are always welcoming and helpful whilst taking orders or offering suggestions and advice on meals.
It seems a happy place and suited for all people but when I have been in here the music has seemed a little bit loud for my liking.

This is a great resturant that has fantastic meals here. The resturant itself is well presented and laid out which is very welcoming. They serve all typical american food such as burgers (which in my opinion are the best tasting) fries, and lovely milkshakes too (which my children love).
The only thing is the price at the end especially if you’re like me and have a family of six.
They do however do a good selection of children menus available.
There is plenty of parking near to this resturant so it makes it easily accessable by either car or foot. This place is perfect to go for a meal if you’ve been busy shopping at the city.

Zaks is a friendly atmosphered restaurant and has helpful staff. The food is good and the tables are well laid out. The only thing I would turn down is the parking. Since the new housing estate has been built, there has been a limited number of parking spaces causing people to jam up the road. The colours of the outer walls are attractive and makes you want to go inside.

This place has just been done up it’s still American Diner style I just wish the seats were a bit more comfortable! Went here again a few weeks ago and had a lovely meal, it was very quick and the staff were lovely. It’s another place that overs such a lovely bonus of being open all day! Great for taking kids to andthey always send you away with some sweets. The food is always good and value for money :) Give it a go, may be for you :) Oh yeah, music was a bit loud!

Zaks is a brillaint resturant, The staff are friendly and the atmosphere is really fun, You can tuck into some of the biggest tastiest burgers you have ever seen!! The prices are reasonable & i really enjoy the music when im there. Its great fun for the kids with the Coke floats its a drink and a pudding before tea mum lol Zaks is also in this years Spree book so you can save yourself a fewmore pennies!

Zaks has been a name you can trust in Norwich for many years — ever since the caravan that was located on the old Castle Meadow! The food is American themed — burgers, ribs, fries and the desserts are huge — knickerbocker glory, ice cream sundaes and chocolate brownies to die for!
Very family friendly and at a good price. They are just starting to offer loyalty incentives too, and if you have a spree book you can pick up buy one get one free which really does make a difference to the bill!
Their milkshakes are awesome but expensive, but in general they offer good value for money. The restaurant is often packed and sometimes staff are pushed, but all do their best.
My only criticism would be the parking — since they have built new houses nearby, parking is even more limited, and you need to be careful!