Best Western Hôtel Atrium

Great value for your money in Arles — solid, not fancy, but good quality. Responsive front desk that provided us with a set of extra towels when we asked — though it was our fault that we didn’t check the cabinets first for the second set they keep inside. Oops! :P
The WiFi was great — consistently available, strong signal, and would remember your device without you having to log on or click something on a splash page every time. That is a rarity with hotels! Be sure to get a code for each device you’re connecting.
The private terraces are quite small, barely enough for two people to stand in, but the view is great even if you’re just overlooking the red tile roofs of the neighboring buildings against the blue sky (I mean, we’re in Provence here after all!).
The front desk staff is multilingual and very knowledgable about the local free shuttle (see
), where to catch it to get to the Gare SNCF Arles. That’s a huge help when you have luggage.
The only quibble to the hotel is that we happened to visit right when the third floor swimming pool is under extensive renovation, but given the great food and wonderful ancient Roman sites in Arles, my priority was certainly not on swimming! :)

Bonne impression générale. La chambre est très spacieuse, cela doit être souligné. La chambre est plutôt moderne et dans un état de propreté impeccable. De larges fenêtres offrent une jolie vue. La salle de bain est dotée d’une baignoire. Enfin, le personnel est agréable. Le tout pour un tarif plus que raisonnable au vu des prestations.

I would list out everything that’s wrong with this hotel, but it just seems easier to write out what they did right. but people have to know just how sh*tty this place is.
Where to start. ahh, let’s start with the so called «high speed internet» this Best Western is so proud of. I think it’s soooo high speed that my laptop doesn’t even have the capability to keep up with the speed.
Every webpage, mouse click — takes 5 minutes (or longer) to load.
And only one device is allowed one login and password, one login/​password will get you exactly 24 hours access. I know this because as soon as you log in, there’s a pop up counting down the hours to the minutes to the seconds of your time left.
I also forgot to mention that it takes 5 – 7 minutes just to connect to the wifi.
Moving on –
Shower
This hotel has one of the most retarded showerhead holder I’ve ever seen, it would have been better off not having the holder. All the holder does is provide a place for your showerhead to hang off of and point vertically to the floor with the precision of NOT getting any water on your actual body.
No doors for the shower/​tub as well nor curtains and a loosely hinged glass door to block the water from going to the sink.
The sink in the bathroom smells old and moldy every time you turn on the water. Hey guys, how about just pour some bleach or something down the drain ?
Soap and shampoo? You only get 2 in 1 deal. A squeegie bottle attached to the wall. Are they really THAT cheap that they can’t even provide a separate body soap and shampoo? Or lotion, maybe?
Then there’s the phones. In every hotel/​motel I’ve stayed at, pressing «0» should get you to the front desk, but not in this hotel! Not just that but no call list are found anywhere near the phone. You want the front desk or room service? Too bad! Put on your pants and shoes and walk to the damn counter, where do you think you are, a hotel ?!
The halls in between each rooms, smell like used diapers. Yucky!
Parking is available but for 14 Euros a night and no keycard for your garage. Only way in is to press the button for the front desk so they can buzz you in. I wonder if these guys have ever been to any other hotels where just inserting your room keycard should give you access to the parking gate. you’d think that’s easier than calling the front desk all the time.
Finally, communication problems —
No one really responds to any emails at this hotel apparently. they seem to check their emails (maybe?) but no one replies, or reply when they want to.
Staff are friendly though but everything else are not.
I wish there was a rating lower than a 1 star.

Une adresse tout à fait honnête pour un séjour à Arles. J’y ai passé trois nuits cet été, et je dois dire que j’ai assez peu de reproches.
Côté positifs :
— la localisation vraiment parfaite
— les chambres climatisées, propres et assez spacieuses
— le calme (ou la bonne isolation)
— le tarif honnête: chambre double à un peu moins de 100 euros la nuit
— le service très sympathique et prévenant
— le wifi gratuit et efficace
— la piscine !
Mes petits bémols ?
— aaaah la piscine est top, a une super vue sur la ville, mais qu’elle est petite… et fermée après 21h !
— une terrasse sur le toît, génial ! Mais où est le bar qui va avec, dites donc ?!
— un billard en bas, super ! Mais comment ça, on né peut pas jouer à 22h de risqué de réveiller les autres convives? Aaaarg !
— le parking payant (mais bon on a réussi à se garer facilement pas loin, dans une rue gratuite)
— le buffet du petit-​déjeuner, complet mais pas fou-​fou, pour 11 euros (honnête)
En conclusion: cet hôtel est très sympa, pratique, bien situé et bien équipé. Sachez juste que c’est un hôtel de groupes, de familles et de couples, et que donc, il n’est pas super funky, forcément. Eh ouais, on est pas à Berlin avec un grill à saucisses près de la piscine et des bières en roof-​top ! Mais on peut pas tout avoir, alors c’est déjà très bien !