Discover Banff Tours

In a word, this is the most schizophrenic tour agency I have ever used: my wife and I booked a helitour of the Three Sisters Peaks. After we paid, we got an email confirming our details: 10:10am pick up at the hotel, 11:20am flight. While we were at Lake Louise, we got a phone call: a staff member was calling to tell us that our changes have been made! What changes?! I insisted that I never called back, but despite my confirmation email that clearly stated all the details, one agent after another insisted that «someone» has called with all my details, changed the flight time, and cancelled the hotel pick-​up. I was furious. It was worse than a bad dream, and I let the idiots have it. After almost an hour of calls, they got their shit together and restored my original reservation. My lesson? Always book direct, and avoid these nutcases in the future.

Banff is an extraordinary place to visit and this company can definitely help you plan nice excursions. Their brochure stood out. They listed so many fun packages and activities and the prices looked decent. We decided to get the package that included a ticket to the gondola, hot springs, and an hour of horseback riding at Spray River. We did these activities in a day and adults and kids had a great time. Call the number if you have any questions or visit the office downtown and pay. We paid about $ 90 for each person and it was a good deal. This company stands out in Banff.

My daughter (8) a guest from Spain who we took to Banff (22) and I (40-​ish but really don’t look a day over 38) experienced the Discover Banff tour on 1÷14÷15 via a snowshoe tour of Marble Canyon. The natural beauty of the area was outstanding enough to give this a 5 star review but what I particularly appreciated were the guides, Emma and Angus. Emma who is an experienced guide was unbelievably knowledgable. We learned about the area, the climate, why it snows more in that region than other areas of Banff, the geography, the history (the first trappers which resulted in a really fun trip to the Hudson Bay dept store which I would have not known about), how Banff National Park was established, an overview of the TransCanadian Highway, the history of snowshoes, the crazy endeavors that Canadians explore (ice climbing — a sport I will never, ever, ever attempt but I don’t judge…), and finally, an incredibly informative discourse on the amazing, slightly unbelievable natural instincts of the Beaver. I really hope she was not exaggerating about the Beaver as I have shared that with a lot of people since our return to Texas. In short: my 8 year old, our foreign guest, and I all learned an incredible amount and really enjoyed the information which was just enough to help us get a great sense of the region and told in a very amusing, fun way. I would highly recommend anyone who wants a great tour but more important a great connection and understanding of the area take this tour. It truly is for all ages, all activity levels. I hope to go again in the future.

Did grizzly tour mostly bc we were staying at lake Louise rather than banff and did NOT wanna drive back to the insanity of banff. This was one if the few tours that had pick up in lake Louise. Small bus picked us up at Samson mall, 20 min late but whatever it’s vacay. Ronni our tour guide was super energetic and kept it up the entire day. She was a careful driver and we got to go all around. There was more driving than i thought so only had 20 min at each stop cept for Boo the grizzly bears reserve which was AWESOME. Boo was active lumbering around sat in his pool scratched his butt and back. Learned a lot. The tour time includes bus driving time back to banff so day ends at 4:30 really. Little pricey at 170 per person but long day. Good way to see area if u don’t wanna drive. Lunch was surprisingly yummy — thought sandwich meant wonder bread in a bag but was yummy at a nice restaurant w cream puff dessert.

They were very nice but did not have a lot of information when we were acquiring about heliskiing. The ladies were not very knowledgeable about their products. Once booked it was extremely difficult to receive a refund. After several attempts, I finally received a refund on the product which we were unable to use.

my group did the snowshoeing, and it was a wonderful, fun experience. we got lucky that it was snowing so we had all fresh snow.
jeff and lydia are awesome, funny, knowledgable guides. this is a great tour even for kids.
i had such a great time i want to try to make another trip back in the summer to see a different side of canada.

This is a great guiding company. They can hook you up with dog sledding, snow shoeing and even ice walks in the winter time. Super user friendly and worth the $. The guides are über hands on and really want you to have a good time. Plus, they pick you up and shuttle you back to your lodging. I highly reccomend the snow shoes-​they even make maple candy for you. Dude, I can’t wait for winter!