ServiceOntario

Honestly the worst. They always open late! I’m currently sitting in a massive line before it even opens and it’s now 9:00am and they haven’t opened. The line never moves as half of the workers just sit at their desk. Just watch a man go up and she said «I didn’t call next». Huge line up 5 people sitting there and only 1 person taking customers and it just opened! Great tax payers money at use here!

Usually, I grunt when I have to do this Health Card and Drivers Licence renewal, but this Service Ontario probably has the most counters and most efficient compared to other Service Ontario’s in Markham. If you see a line just out the door, I’d say that’s about a 25 – 30 minute wait, if most of the counters are open.
This place lets you renew your Health Card, Drivers Licence, take pictures for your new drivers licence, etc.

The service I received here sucks!!! Really bad attitude to people who need help!!! Especially one blonde middle-​aged woman who wears glasses!!! Never received such rude services!!! Felt so bad that my tax was paid to these kind of people every month!!!

Man, queuing sucks! And at any Service Ontario location these days, you’re gonna be waiting for a minimum of 30−40min. Unavoidable!
This location isn’t the worst though. The queue was about out the door when I arrived, with about 20 – 25 people ahead of me (at 10am). Line moved at a crawl, but did move nonetheless. Only had to wait a little longer when someone went back to the front of the queue. I know! You’re saying, that’s not fair at all! Why do people get to ‘butt in line’? I thought the same thing, but the staff were understanding that the wait was already excruciating, so if you didn’t fill something properly, they would serve the next person, and have you come back. That, I actually like (as if happened to me too! Lol).
Staff overall were pretty nice. I mean, you can only be so friendly and welcoming when you are processing the same forms day in and day out. You could tell that patience was wearing a bit thin with some people, but they held it in.
You’ve got to do, what you’ve got to do. So if you’re headed to Service Ontario, just suck it up and wait in line. Don’t want to wait? Try doing your stuff online!

Reviewing a gov’t agency isn’t a common thing. But:
Never been to such an efficient government related organization, so a special shout out to this service location.
Speed or service is extremely quick with even 6 windows staffed on the Saturday morning.
Staff were mostly well trained and were very informative, and helpful with what you need to do to get things done. Some also went out of their way to provide suggestions, or think of ways to get things done easier.

Very slow and Very Lazy.
Things sometimes took over 30 days

Yes, I feel old. I actually have to renew my driver’s license for the first time yesterday.
I arrived at around 4pm, expecting a long wait with about 20 – 25 people ahead of time. However, I was done in 25 minutes! There was a lady walking along the whole line asking customers the purpose of their visit, and she found out some of them did not actually need to visit the counters, which actually took out about a quarter of the line.
With a full team of 7 employees working, everything went very efficiently. The renewal form also said I didn’t need to retake a photo, but they allowed me regardless for free. Why not I guess.
I wish the building was a little bigger though, cause if the line was any longer it would’ve spilled out to the parking lot.

I have nothing but praise for this Service Ontario location.
I went to it last Saturday to 1) get a new vehicle permit, 2) renew a photo driver license and 3) renew a photo OHIP card. I expected a crowd (this was a Saturday after all), so I arrived at around 9:15am. There was 1 person waiting in line. I was summoned to the counter in 2 minutes. I told the lovely lady the 3 things that I needed to do. She paused and quickly processed the transaction. Vehicle permit was first to go in 2 minute or so. The driver license and OHIP were processed together, and she took 2 pictures of me within 5 minutes. I paid, packed all the receipts and off I went. I walked to my car, got into it and looked at the clock: it was 9:37am!
If this experience doesn’t speak efficiency, effectiveness and happy customer experience, I don’t know what is.

I could not help but frown when I walked into Service Ontario…
There were at least 6 people in front of me… and I hate waiting in line… the exception maybe for food… and the food better be excellent!
This location allows me to renew Health Card, Driver Licences, Vehicle Registrations. I still remembered that time that I have to go to a Ministry of Health office in order to renew my Health Card!
To my surprise, the line was moving really fast! The staffs at the counters are so efficient in handling all the transactions and I had everything done in 15 minute or so!