Care Point Medical Centres

Dr. Murata, female doctor. After a very sleepless and painful night of sinus pressure congestion and 2 months of continuous chest pain and coughing, and having been dismissed by a Surrey doctor, I decided while visiting my boyfriend, to walk in to Care Medical, whose front desk staff is unbelievably rude and incompetent. Dr. Murata took a look at me and told me I have a «virus» or a series of them. Ok… So she tested me for strep throat, the results I was told would be available in 3 days. She listened to me breathe. I told her my chest hurt and I know I don’t have strep, she herself told me I didn’t have the symptoms for strep throat, so why was she testing me for something I had no symptoms of? I told her I was having trouble breathing, she said I need rest, just sleep it off. Oh and get an X-​Ray she said we’ll get the results in a week. Ok I said but what do I do in the mean time? Well not much I can do bc I need to see the test results. I told her that I would like antibiotics and that she take the time to assess me, she denied that, and when I became assertive about my treatment she backed off and told me to have a good weekend. If it wasn’t for my bf insisting on getting an answer for my illness today, who knows what Id be doing? Coughing myself senseless for another 2 months. Oh yes Dr. Murata, I was diagnosed with bronchitis and sinusitis, by a different Dr, an hour after my visit with Dr. Murata, and was prescribed anti biotics! Not impressed with my visit needless to say, and it’s sad that unsympathetic, un knowledgable doctors are even allowed to practice medicine.

took my friend to this clinic at opening time, and was second line as my friend is quite ill, severe bronchitis, coughing up brown phlegm, an hour later walk in after walk in snapped their fingers saying they needed to see the dr right away. Clearly fit enough to make a strong point. when we asked the receptionist why we weren’t seeing a dr they said others were sicker. Apparently the receptionist is medically qualified to make on spot medical assessments. when we protested they sat there and talked and laugh and looked at us in another language. this clinic is rude, racist, and medically inappropriate if this is the type of front end staff care point hires to represent their company they simply are the worst front end receptionists. They simply should not be making medical assessments at the reception desk. Also the place is incredibly dirty.

Dr. Robbertse is always booked. not a surprise.
So, this clinic loses a star
Not a great place. but not a bad backup

Dr. Abbey is the coolest doctor I think I’ve ever met. I told my 79 year old mother he was cool and now he’s her family doctor and she feels very well taken care of.
The desk staff are very nice. Service is fast. You can go in and wait to see someone which was a half hour for me twice. There is also the option of walking in and making an appointment to come back later the same day.
I saw one other doctor there I didn’t like so much.

We came here to get my wife’s results from St. Paul’s, whereupon some sleaze doctor (can’t recall his name) YELLED that the results (the overcrowded wait room could surely hear him) came back as an uti; she «needs to clean herself after using the toilet.»
Not only was he offensive, the results were found later to be incorrect– she was diagnosed months later, with her own family doctor while she was in Japan, with stage 2 uterine cancer.

I recently had a bad lung infection and went here 3 times seeing 3 different doctors in succession so I think I got a good idea of the place. My impression was that the staff are great, the doctors were competent and okay (if a bit breezy), and everything was okay but with one glaring exception.
There is a Dr. French that I saw who is a real old school, über-​macho kind of guy with a big chip on his shoulder. He must be one if the worst doctors I’ve seen in a long time. He’s confrontational, he talks down to you, doesn’t listen to a word you say, and he’s very, very aggressive. Think «irascible old English doctor» and you have an idea of his demeanour.
I’m very easy going and non-​confrontational, but he seems to read conflict into every situation. At one point, he accused me of «trying to get up his ass» (not even sure what that means), and leaped off his chair in my direction, hands out! I thought he was going to actually grab me but then he suddenly backed down. I am very surprised that guys like this still exist in this day and age.
He is also very punitive and controlling so I’m sure if you read his chart, that somehow it’s all my fault. :-)
Avoid Dr. French at all costs! … but otherwise this place is good.
Also, don’t believe the guy from Seattle, the counter staff is the best part of this place.

The doctor I saw was pretty good, I really liked her (Dr Parihar, who has limited hours and is moving away soon), but the administrative staff is TERRIBLE! I have had to correct them at LEAST 6 times on 3 separate occasions on my first name (which is common and not difficult), each time they rudely cut me off with «yeah yeah», and of course, still have the wrong name for me. I returned a call about test results and they were extremely rude, asked for my last name and before I even finished answering (my last name is 2 syllables…) said «ok» and put me on hold, only to take me off hold and ask for my last name again, then «who ordered these tests?» well– you’re the one with the requisition and results– why don’t you read where it indicates who requested them! Then she says abruptly that I «need to come in to see the doctor to discuss my results, ok? Bye» uhh… shouldn’t I be booking an appointment to come in to talk to the doctor who requested the tests then?! The whole time she is irritable and rude. Call me crazy but I feel a lot more confident in a doctor’s office where they pay attention to silly details, like say, your name and your medical concerns/​conditions. I think this place would be great if they just hired better staff, or at least trained their current staff. They really make it feel like you are being a major inconvenience to them by coming to see a doctor, which I think is terrible because a lot of the people visiting the doctor are already a little vulnerable and scared because there is something physically wrong with them (hence the visit to the doctor) and it’s nearly impossible to find a good, steady doctor in Vancouver.
I would give the doctor 4* and the establishment 0.5*, but overall I feel like 2* is pretty generous since you spend considerably more time interacting with the admin staff than with the Drs!

AVOID THIS CLINIC! Although the doctor I saw was fairly good, the incompetent front desk staff should never be entrusted with people’s health.
The doctor said he would rush my cat scan and that I would be able to get in within a week. Well, that was seven weeks ago and I finally am booked for next week AFTER BOOKING THE APPOINTMENT MYSELF.
They are slow, stupid and don’t give a damn.
AVOID AVOID AVOID

Please avoid this establishment. I’ve been here about 4 times now, Although the doctor’s are not too bad, the ladies at the front desk are just awful. They are abrupt, inconsiderate and only care about billing the shit out of you or your care card. They also have very little consideration for your time. Don’t ever expect to find that warm and fuzzy feeling at this medical center. There is one doctor whom I quite like, but he’s leaving soon so give this place a miss.
I’ve actually gone in, checked myself in with the front desk, then sat there for an hour waiting while the girl at the front desk lets person after person who showed up after me go in before me. Upon walking up to the counter to ask about the wait she hasn’t recognised me and asked «Hello? Name?» — This is after i’ve checked in with her already, and I’ve visited the clinic 6 times over 2 months and she doesn’t remember me!
Worst. Customer Service. Ever.

Hate sauce.
Wait times — redonkulos !
Doctors — baaaaaad — ok not all of them but I went to this clinic because I realized I had shingles for the second time in one month and the lady doctor refused to believe it was shingles and tried to convince me it was bug bites, more specifically bed bug bites ! Not impressed, ended up heading to St. Paul’s for real medical attention, thankfully they recognized my symptoms for what they were.
Willingness to prescribe you almost any drug before actually diagnosing your problem? Ding ding ding we have a winner — I’m talking about receiving T3’s for cramps people, yikes.
I could not be MORE thrilled to have a family doctor so I never have to walk into this place ever again, end of story.

I come to this walk-​in clinic waaay more times than I’d ever like to admit (both to myself and to others), but the wee little crown that says I’m the so-​called Duchess of Care Point on Denman tells the real story here.
The doctors are walk-​in doctors. They don’t know much, but can refill prescriptions and send me for blood tests and provide me with medical notes. I wouldn’t ever go here for anything serious. BUT, I get sick. We all get sick. I need prescriptions, I need advice, I need a doctor’s note — I need me a health-​care professional from time-​to-​time. So, I begrudgingly come here (this might be a good time to rant about the lack of GOOD doctors who are accepting new patients in Vancouver, but I’ll save that very well-​known rant for another time).
With a minimum wait of 45 minutes on a good day, this is never an ideal place to visit, but sometimes a girl just needs to bite the bullet and wait. Fortunately, much like waiting for a table in Gastown on the weekend, you can put your name on the list and come back when a spot is free. If only I would be rewarded with a glass of wine once my name was called.

I’ve been to Care Point Denman St. three or four times and have to say, compared previous «family» doctor visits, my experience was much better. My former GP’s office was disgustingly filthy, no tv (although really who cares), tiny and very unpleasant to be in. Plus, the wait times, for scheduled appts., was longer than here… I was in and out in 10 minutes my last visit to CPMC Denman St. I went to the Davie St. location at 6:10 and they were «booked» and not taking anymore patients. Five minutes later I was admitted here and BINGO, problem solved.
I have never waited for more than 20 or 30 minutes here, if you have well, that’s just the luck of the draw. I have waited for hours at both St. Paul’s & VGH, c’est la vie. Read a mag, play Angry Birds, write a grocery list, listen to some beats & chill. No matter what you wait here, it’s still 95% better than of the rest of the world.

I used to live around the corner and as I’ve put off finding a ‘family’ doctor, this is my go-​to clinic. I returned yesterday after work at 4:30 and put my name on the wait list. I was quoted an hour. So off I went to do some shopping and came back 45 mins later. And sat and waited. And waited. And waited. 2 hours and 15 minutes later, I was called. After another 15 minute wait in the examination room, along came Dr French. He’s quite personable and patient with you. That being said, I outlined my sinus issue and he spent our visit telling me about his infection that he has had for 3 ½ weeks. I got a prescription and he started to walk out the door until I questioned what it was that he was giving to me.
Definitely don’t expect to receive a short wait time here, no matter what time of day it is. Each visit has been ~ 2 hrs no matter how many ppl appear to be in the waiting room. Patient care is quick and to the point, but after waiting that long, I would like a little more attention.

Minimum 1 hour wait to get into an exam room.
Minimum 10 minute wait in the exam room.
2 – 5 minutes with a doctor who just seems to be listening to figure out what med to prescribe to you.
i’ve been to walk in clinics across this country and the world, and it definitely does not rank high on my list.
Dayna B. wrote: «as far as free clinics go they’re pretty good» — they’re all free, aren’t they? (with one notable exception)
But as Dayna points out, you can get your name on a list and go home to wait there if you live nearby, and that is good.
Just don’t expect to be listened to and/​or have your problem solved.
Is this what our «free, universal access» medical system has become? If so, let’s open some more pay clinics and give us a real choice.

If your health is important to you and you want your medical problems to be taken seriously, I would go elsewhere. My partner and I have been to this clinic a number of times throughout the years, and are always pushed in and out as fast as possible, with our questions being half-​answered.

I’m not sure you can really give somewhere you go when you’re sick a ton of stars but they at least get 3.
I live around the corner and my extreme procrastination with getting a family doctor has landed me here a number of times. As far as free clinics go they’re pretty good.
You are able to leave your name, get your estimated wait time and take off. Awesome? I think so. Because you’re not allowed to change the channel on the waiting room TV and who wants to sit with a bunch of other sick people? You have enough problems already.
On the flip side, if they say its a 2 hour wait and no one is in the waiting room (ie. off gallivanting) you might be in luck. You can stick around and if no one is around when they call them you can sneak in early. Still, treat it like the free clinic it is and try to go in the morning or during the day and don’t be surprised if there is a big wait on the weekend or in the evenings.
The doctors rotate based on days and it’s a gamble who you’re going to get. There are some amazing doctors here and some iffy ones but the iffy ones seem to be there less and less. If I’m going to make a generalization they have a pretty good staff here.
One thing to note for all you ladies, it appears that on Tuesdays they don’t deal with a number of issues. Pretty much anything having to do with woman specific problems and that is up to and including anything to do with birth control. Why do they do this? I have no idea. Is this legal? I’ll get my degree and get back to you. I think they said something once that the doctor doesn’t do it.
Also, one more aside, they charge you $ 10 for a doctors note if you want one. I’ll give anyone I wicked high-​five if they can explain to me why that is…
Besides that the clinic is open from 9am to 9pm everyday and has an attached pharmacy (not operating the same hours). So it’s good if you live in the area.
Hopefully that wasn’t an overshare and that can help anyone new to the area.