Second Cup

This is the second visit I’ve done at this location in the last month (not really located on my path).
If you intend to geek out be prepared to take the time needed to download and setup stuff for the better deal in your coffee transactions. However once you’re set you’re set.
Last night I enjoyed a mocha with whip however interacting with the barista wasn’t as easy as I would have hoped. And the drunk delivery was uncomfortable.
Odd.

Caramel Corretto: Best Drink EVER.
Get it extra hot or else you’ll chug it.
If only there were more Second Cups around…

Good food but the worst customer service I have ever received from a barista!!! I thought maybe one of them was just like that, but they’re all equally snobby and rude. It hurts me to see baristas being so rude to customers. Starbucks and Blenz have way better customer service. ugh avoid this shop!

This location is very convenient because it is literally a stop on my way up to my office each morning, and on Tuesdays they have a really good deal on lattes, so my co-​workers and I come here about once a week.
There isn’t anything special about the location other than the fact that they serve almond milk. They have the standard over-​priced coffee house merch, the ennui-​crusted hipster staff, and the assembly line drink construction. I don’t think I’ve seen so many unsmiling faces in a coffee shop before.
The drinks are also fairly standard, though they use a powder for their Chai that is rarely mixed properly. I love the way it tastes but I always have to stir it a few extra times because the chunks of powder mix float to the surface and are kind of unpleasant. If other coffee shops make almond milk a part of their product offering I probably wouldn’t keep coming here, even on Tuesdays. I’ll pay extra not to have chai bits stuck in my teeth. That was embarrassing.

Okay, so Second Cup is my favorite coffee chain. Sure I’m at Starbucks more frequently, but that’s because out here on the west coast Second Cup is almost non-​existent. When i realized there was an actual sit-​down location underneath the BMO HQ I had to stop in.
First of all, I walked in and the 2 baristas (some asian guy and a short-​haired blond girl) that were behind the counter stopped talking and just stared at me. As if I’d just interrupted something. And there was this awkward silence. No greeting, no welcome, just silence. I wondered if they had just closed (you know how when you walk in 5 minutes to close and baristas give you the «why the heck are you in here??? Get out!» look). They said they were open. Again, awkward. Usually isn’t this the point where they should say «can we help you with anything today? «or «can i get a beverage started for you?». Seriously. Nothing. I was so flustered by the non-​service that I could barely order straight.
I’m thoroughly confounded as to why the customer service here is so lacking. You’d think being the only SC café in a Starbucks saturated city they’d be hiring staff that can do better than give mute service.
Good coffee, but extremely perplexing staff.

Screw Starbucks, these guys put together the best Pumpkin latte ever, try the maple one, it is to die for. They just need to be a little bit speedier in service. Prices are very reasonable.

I was happily investigating this whole underground shopping area when I spotted Second Cup. Even though I was in a rush, I *knew* I would have to try a latte! It looked warm and inviting, and they had a big poster advertising their latte, how could I not go in?
Friendly lady served me, latte was made quick — just what I’d expect from a coffee shop in this area. It was very nice and smooth and creamy, but it did remind me of a Starbucks latte in that it wasn’t so strong. But I liked it! I’d like to come back when in the area and have a proper sit down, it looked very welcoming there :)

I really like this place, everyone is really friendly and attentive and my latte is perfect every time.
I’ve only ever gotten a vanilla bean latte (YUM!) and it’s very consistent in flavor — not too sweet, but definite vanilla tones.
Prices are very reasonable, under $ 5 for a large.
Always a good place to stop on a rainy day on the way home for an after work caffeine boost.

When I forget my to-​go coffee on the kitchen counter, like this morning, this is where I get my fix! I am a plain jane kind of girl and get the dark roast with cold soy milk, so it’s pretty hard to f**k up and guess what! They didn’t :)! Ha ha ha you all thought I was going to say they did! Anyway, the service is fast, efficient and friendly. The only down side that I can think of is that the cash register area seems to be very cramped with crap to sell. Needs to be a little more open there so one doesn’t feel squished. Other than that, it’s good to go. PS the coffee is fabulicious as well.

Hooray for gigantic coffee!
I was encouraged to try out Second Cup, which is hidden in the underground tunnels connecting the Bentall Buildings, so I decided to give it a go fearing the Starbucks line.
I went against the advise to try a latte (note to self, must go back to latte), and ordered up a large drip coffee, butter pecan flavor. Service was pretty quick, except their machine didn’t seem to like my chipped credit card which help up the immedicacy a few seconds, and I was pleased as punch when my coffee was put in front of me — it was the same size as a Starbucks Venti and the same cost as a grande — swish!
I added my usual fixings and rushed along my merry way. It wasn’t until a few minutes later I had my first sip, and can I just say it was the best flavored coffee I’ve ever had. And not just because I put honey and sweetener in, but because it actually tasted like butter pecan. Swish!
This is easily going to become my morning go to for coffee the size of my head… mmmm, morning java.