Le Blanc Spa Resort

We have been coming to cancun for well over 12 years now and totally love this area. The majority of the resorts we have stayed at have been fantastic, but this one takes it straight to the top! With excellent service with a smile, delish dinning choices, stunning accommodations and endless choices of activities you can’t help but feel you have walked into paradise! We are here for a friends wedding and to celebrate our 25^th wedding Anniversary and could not imagine a better place to do it! Thank you for the warm welcome and fantastic experience!!!

I love this resort. LOVE! Before you even get through the doors they give you a cold glass of coconut milk and hand towel. Checking in was a breeze. Each floor has their own butler who met us at our room right after check in. Mario was our butler and he was the best. He showed us the room and went over the daily schedule of events for us. Got us signed up for some of the classes you need a reservation for and made our dinner reservations. The room itself was beautiful. Very bright and inviting. The bed was perfect. I did not have any troubles sleeping while I was there. The pillows were also perfect. You can even order additional specialty pillows if you like. We had nightly aromatherapy and chocolate with the turn down service.
We had an ocean front room and the views were amazing. You looked over the pool and the ocean. We tried to keep the door open as much as possible to hear the ocean. Our room had a two person hot tub over looking the ocean.
The pool was wonderful. It was not too loud, which was a huge plus. In the mornings we would go to the main pool over looking the ocean. Great pool and great sun. The pool side service was out of this world. I was never left with an empty drink. The pool side restaurant was also very good. We probably tried everything. The lagoon pool was a great pool for the afternoon. Gave you more hours in the sun and it was smaller with fewer people. Still had a great swim up bar and cool views of the lagoon.
The ocean was perfect. Very clean. The nice thing is you do not need to wake up at the crack of dawn to save seats at the ocean. They make it very comfortable for you. During peak sun, they will bring out umbrellas and an ice bucket of water. The service was a little slower at the ocean, but nothing I will complain about. They also pile on the fresh towels every time you get out of the ocean.
The restaurants on the resort were wonderful. We ate at all of them. The pizza at the upstairs pool was great. I love everything I had at the International. The Italian restaurant was our favorite. Some of the best food I have ever had. I noticed that the later you went to dinner, the more likely you would have to wait on a table and then the service would be a little slow. But its not like you have someplace to be after dinner. My husband and I are late eaters so we would go to dinner around 8:30−9. Every restaurant besides the International require men to wear pants and closed toed shoes, so plan ahead.
They will push their resort program on you, but I just nicely told them that I was not interested. Also, you get resort credits that are really not that useful. If you want an upgraded cut of meat or lobster with your meal, you have to use resort credits. You can only use a portion of your credits on the spa. Also, if you want a cabana, you need to use your credits and I recommend booking those early if you want one.
Overall, it was amazing and I cannot wait to return.

I had an amazing experience at this hotel. I didn’t need to leave or dine out because I had everything in one hotel. The staff treated me so well! I lost $ 60 and when I asked the staff if they had seen it, they did and gave it back to me! The food was so great, especially the fish tacos! I had the best vacation here, thank you so much!

Incredible.
Every floor has a butler that is there for your every need. Please take my advice and utilize their services. Schedule them to draw you a Jacuzzi bath, with one of the available bath salt options and aroma therapy. Have them bring a bottle of wine of your choice, with a romantic food pairing. Let them set you up with a place down on the beach. Just make sure you use their services, I’m telling you.
Music in the lobby was awesome. All the restaurants are killer, you wont know what to pick. Explore the resort and enjoy everything it has to offer.
I’m smiling just remembering how nice it was.

It’s a good view and beach, but caters to those who buy all inclusive packages and don’t mind the really cheap and awful food so long as the cheap alcohol keeps coming. That’s not for foodies or fit people or well, anyone who doesn’t enjoy a $ 900 a night yet cheesy experience. I doubt some of these people were paying that, but I did and will never come back. Go somewhere else if you’re discriminating.

I had my wedding at Le Blanc Spa Resort earlier this year as well as stayed at Le Blanc prior to the wedding. To be frank, the resort is beautiful, filled with luxurious amenities and delicious food. I took advantage of the spa, restaurants (especially the French one), booked excursions, and attended some hotel nightly entertainment events. These are all 5 stars.
What brought down the rating from 5 to 1 star is the unresponsiveness of Leblanc staff to my concerns about my wedding vendor mistakes.
March 8: Planner will check with vendor (who made the mistake)
March 10: I asked for an update. Planner responded with «We sent all the information to our Management, be sure that we are going to contact you shortly with their response.»
March 15: No response from the management team.
I was personally very distraught during my wedding because my lavender/​purple themed wedding had BLUE cupcakes that filled the bottom 2 tiers of my purple wedding cake.
The only reason to write this review is to warn future brides. Even if the contract with the vendor says I’ll get «lavender colored cupcakes» does not mean you will get them.

A great place to pack on a few a pounds and lay around the beach like a invalid!
They have quick and delicious room service, people on each floor that will cater to your every whim. They have great views of the ocean from the rooms and 3 exterior pools that are all in really great shape.
The services/​bars focus around the main pool in the back by the beach so it gets crowded earlier. The other two pools (the one up a level and the one on the side opposite the ocean) are just as nice but don’t have all the people rushing around offering services as much.
They have really great spa services and lots of great sit down restaurants that are all included. Only the french place requires a reservation and its not even the best one. The asian place and italian place are great and you can just walk right in.
The excursions are reasonably priced and often included. A nice place to get away to.

Food was best I ever had. Accommodations and service was outstanding. The major down fall was we were supposed to have $ 1500 credits used in the store and for sightseeing. The store had one small table of items you can purchase with your points and everything on the table was 100 points ($ 100 American). Anything you purchased with the credits had a 16% tax. Huge rip off. They were constantly trying to sign us up to see another resort and trying to upsell us and prevent us from using our points (Not that you could use them for much anyway).
Bottom line. Beaches are beautiful, food and service were great but your money can be better spent in the Virgin Islands with less painful pestering. Very expensive.

Le Blanc never fails to deliver perfection. First off, I have to mention Manuel at The French restaurant, Lumiers. He was a fantastic, caring waiter. I also need to mention Eric at the Asian restaurant here. I can’t remember our waiter’s name at the Italian restaurant, but he was also fantastic.
Do you see the theme here?
Their spa is fantastic as well. And then there is the salon. The salon at Le Blanc is fabulous. Lizbeth in the salon rocks!!! She spent hours today coloring my hair as if it were her own. And I love it. The care that she took is amazing. My hair is beautiful and I thank Lizbeth.
Everywhere you go at Le Blanc, it’s a superb experience. Whether you are at the pool, the beach, a restaurant, their amazing spa, salon, or in your room, they do everything to make sure you have a perfectly, fabulous time. The pride in their jobs is refreshing.
This is our 4^th time coming here because of this.

You get what paid with this place. Its pricey, but if u can afford it, its worth it if you want a luxury vacay.
5 stars in service
5 stars in food
5 stars in accomdations
Everything was great.

Loved every moment at le blanc I have nothing bad to say from the moment we arrived and was greeted with flowers and coconut milk to the amazing service in the pool side the room and immunities everything was perfect !! I went with my friend we were the only none couple girls there … It’s more of a romantic place probably the perfect honeymoon place ever. Everything was on point. We felt like royalty there! Everyone from front desk to housekeepers were just amazing and friendly. Also for dinner since we didn’t know where we wanted to eat. The hotel Maneger took the time to walk with us to each restaurant and show us the menu and explain what he likes there and helped us decide where to eat … JUST PERFECT !!

My wife and I decided to spend Thanksgiving 2015 in Cancun. Being Palace Resort Associates & having stayed at the Moon Palace on numerous times; we booked in Spring 2015.
Two weeks prior to arrival, we were contacted by a Palace Resort representative to apologize and give us a bit of bad news. Somehow, the Moon Palace had been overbooked and the Presidential Suite wouldn’t be available. However, we were being «upgraded» to a comparable room at another Palace Resort, free of charge, due to their own oversight.
The resort: the exclusive adults only Le Blanc Resort and Spa. «The top rated adults only resort on the Riviera Maya according to TripAdvisor!», she quipped. We figured that would be okay. A minor annoyance, but tolerable considering the «upgrade».
Checking into Le Blanc has been one of the worst experiences we’ve had at a Palace Resort. Where do I begin? When we got picked up at the airport, the driver loaded our bags, and waited around another thirty minutes to pick up two additional couples. Once loaded, we were on our way. Not to Le Blanc though; two different stops at two different resorts! This may sound nit picky; but NEVER in the dozen plus times we’ve been to a Palace Resort has this occurred. Usually, the shuttle picks up guests staying at the same resort.
We arrived at Le Blanc at about 9:30 am and headed to the front desk where our check-​in quickly deteriorated. We talked to the check-​in clerk, a young lady by the name of Atziri, she didn’t have record of our reservation. After a few minutes, she located the reservation. She confirmed our stay and proceeded to say we had a deluxe room with two beds. «Excuse me?» I was told I was being upgraded from a presidential suite at the Moon Palace to an equivalent room at Le Blanc. How’s this an upgrade?
Atziri said there’s nothing noted about an upgrade, and they didn’t have suites with a king sized bed available. The best they could do was push the beds together. After some back and forth, Atziri became curt, ill mannered, and impolite. I asked to speak to a manager. The manager, I was told, wasn’t in yet. She’d arrive at 10:00 am. We waited.
10:30 am, no manager. I asked for her again. I was told she was in, but hadn’t been notified of my request to speak with her. Close to 11:00 am, Vanessa, the manager finally appears. My wife and I are a bit perturbed now. We explain the situation and she offers to do her best to rectify the matter. After a few minutes, Vanessa tells us there’s nothing she can do. By this point I am so irate, I asked to be «downgraded» back to the Moon Palace.
Vanessa went through the motions of getting us back. Response from the Moon: overbooked, no rooms available. Some additional back & forth and Vanessa’s attitude followed Atziri’s…curt, ill mannered, and borderline disrespectful. After a long discussion we agreed on a room. Vanessa promised it’d be ready by 1:00 pm. She was going to have the beds pushed together.
1:15 pm, I went to check on the room. Guess what? Not ready. I ask for Vanessa. Vanessa rudely tells me check-​in is not until 3:00 pm. I remind her of her promise of 1:00 pm. She gives a bunch of excuses as to why the room was not ready. And followed it up by saying she’d have someone immediately work on the room. We should just relax in the lounge and she’d send someone to find us as soon as the room was ready.
3:30 pm, no one has looked for us. Back to the front desk. The young man I talked with told me the room had been ready over an hour ago. However, there was nothing noted saying we should be located and advised. Hmmm.
Finally we get in the room and to our dismay… yes; two beds! Not one king sized bed. Not even two beds pushed together. There were two separate beds in the room. Are you kidding me? Hours of back and forth and a multitude of promises by a manager! What is happening? I advised the floor butler and asked that he call Vanessa to the room. Vanessa did show up. More back and forth, more empty promises.
6:00 pm, we went to dinner. We placed the «Do Not Disturb» placard on the door as we left. In our absence, the staff had gone in the room for turn out service, left chocolate covered strawberries accompanied by an apology note signed by Vanessa. Great! Except for the fact the «Do Not Disturb» placard was on the door. My understanding is no one is to disturb guests, or the room when the placard is posted. That includes knocking on the door; much less entering. A fact I verified with the floor butler. What a blatant disregard for their guests’ privacy!
Unfortunately, our experience with Atziri and Vanessa has soured our opinion of Le Blanc. This review isn’t reflective of the support staff there. Everyone from the housekeeping staff to the bartenders are extremely friendly & helpful. The beach is beautiful, food was good, but other Palace Resorts have better selections. I wish the Le Blanc would really press on their front end employees, the importance of courtesy toward guests.

Le Blanc Spa and Hotel is simply the most amazing hotel in Cancun, if your looking for a place to recharge the batteries I would highly recommend this boutique hotel. One word of advise though, WATCH OUT for the time share sales pitch! I would completely ignore the sales pitch, even if they offer you the $ 500 or $ 1000 credit for hotel services. Other than that the service was excellent and there is literally one attendant for every guest. The Spa services are extensive and amazing, the spa can be used at any time but you have to make reservations in advance for spa services (facials, massage, nails/​hair). Each floor has its own butler to assist in literally anything you would need (drawing a bath before you get to your room for example or getting drinks delivered to your room while you make your way up from the beach). The service at the beach and pool was top notch, so much so that I don’t think my glass was ever empty. The food quality for breakfast and lunch was good and they had a mix of international and Mexican food but what stood out were the dinners. If you choose to stay at the hotel for dinner (which I highly recommend) you have a few options: 1. A French Fusion restaurant — is smaller and requires reservations in advance, food here was excellent; 2. The International — American/​Mexican fusion restaurant offering steaks, seafood, fajitas, food here was good as well, I loved my steak and shrimp; 3. Blanc Italia — an amazing Italian restaurant, simply one of the best places in Cancun with amazing fresh made pasta, all prepared in traditional Italian manner, we had dinner here twice, 4. A Japanese/​Thai/​Chinese fusion restaurant — I must admit we did not have a full dinner here, we tried the sushi and some soup for a snack as we had a late dinner scheduled that night, the sushi was ok but not great, the soup was the same. Overall we came back refreshed and relaxed so Le Blanc did its job, we would plan on coming back especially if we get a packaged deal like the one we had.

In A Coconut Shell:
–Wow, what an experience. This is what a vacation feels like!
–We were lucky enough to get $ 1500 in resort credits, which can be used to pay for excursions, gifts, food or to give someone else or used at a later date.
–The service here is impeccable. How can you not like having your own butler ²⁴⁄₇.
–Luis was awesome. From prepping your bubble bath in the in-​room spa jucuzzi, prepping your bagged lunch for the next day’s adventure to knowing my favorite snack and delivering fresh popcorn — he was on point and super friendly. 5 Stars for Luis.
–The physical layout of the hotel itself was simple, yet very elegant. Le Blanc isn’t the biggest hotel on the strip, but it’s intended that way. It’s located only 15 minutes walking distance to all the clubs and nightlife Spring Breakers flock to fiesta.
–The restaurants were good, but I believe they could improve in the food department. The BlancAsian choices were okay. However, Manuel was cool enough to let us know of choices not on the menu like Springs Rolls and Fried Rice. BlancFrench requires a reservation, don’t forget to do that and you’ll need to dress up. We opted for the 7 course menu and paid for the upgrade, but you can use your resort credits to pay. The upgraded choice was a smart move bc you get lobster and 4 French wines and 1 delicious Mexican Rośe, we got so full we didn’t eat it all and barely tasted the dessert. The BlancInternational conjures up a mix of international plates, mostly Mexican and American dishes. Decent but nothing really stuck out. BlancItalia was the best restaurant. The ambience was perfect. Luckily, we saved the best for last.
–Since we came on a Thanksgiving holiday, the dinner spread was A+++++. Superb offerings of roasted piglet, turkey, fine deli meats, sushi, seafood, fresh fruits, roasted veggies and dessert. There’s also a live fireshow performance during your meal.
–I loved seeing all the iguanas roaming the grass during the morning and day. They are very active. Beware of crocodiles if you venture near the lagoon.
–The infinity pool was perfectly located going towards the beach and looks like it’s a part of the beautiful blue Caribbean Sea. It has a walk up bar, with superb service. There’s also a bar on the beach with excellent service.
–The spa is elegant. The highlight was the included 25 min back massage and mani/​pedi. I wouldn’t recommend the 80 minute therapeutic massage. It wasn’t that good.
–Le Blanc is very, very organized, attentive and exclusive. You’ll meet nice people mostly from Asia, Brazil, other parts of Mexico and of course from the USA.
Overall, it’s no wonder Le Blanc is the only 5 Star and 5 Diamond rated resort in Cancun. Trip Advisor ranks it #1, even over the Ritz. If you can afford it, you need to stay here.

Wish I could give this place 10 stars! They thought of everything! From someone there to find you a good spot by the pool & adjusting if u need sun or shade… to filling up ur plate at the buffet only to make that dreadful walk back to your table without dropping the plate… there’s someone there to carry your plate for you! The staff & customer service really makes this place! I never heard a «no, sorry we can’t do that or don’t have that»…at a 5 star resort they have a «you can have it all… its our pleasure «attitude. I really started to feel like they enjoyed waiting on me. They were all so sweet and accommodating … So bring lots of tip money cuz these ppl are the best of the best! All inclusive resort with credit to spend on activities… tours…romantic dinning or spa treatment… Between two ppl we got to do spa, chitzen tour, cabana beach rental, swim with dolphins … I love this place will definitely come back… In fact I’m trying to do the math & figure out how I can afford to live here… lol jk

Le blanc give us top notch service. From the moment we entered the resort they took care of us and had us waiting in our private lobby to check in and explaning the all the benefits of the resort and Spa.
Gina the Consear services lady made anything I asked her happened. I try booking a manicure the same day and one of the other reps told me that they were booked and I got up and left upset when in walked by Gina she asked what was wrong and I told her and so she told me when I came back from shopping that she will see what she can do. When I got back she made it happend and got me an appointment at 7:30when they were supposed to be closed. Yes, they said open just for me. She never said no to me and made my vacation better.
When we ate the asain reaturant Manuel the server he treated my party and I like kings. You can tell his goal was to provide us the highest level of service which he over exceeded. I will never find the same services anywhere else like this place.
Manuel even put in a good word to everyone the next day about me and everyone the next morning called me by Mr. Reyes and I was walking around the resort.
I definitely want to go back to what I call «Paradise». The last day I was there I was sad to leave and go back to LA where not even at the highest resturants I will find the the services Manuel provided us.

So my man took me here for my birthday as a surprise. & what can I say it was the BEST vacation I’ve EVER had. & believe me I’ve been to many resorts throughout my life!
I cannot begin to mention how outstanding the service was. I’ve never been welcomed or have been provided such great service until I came here. Everything felt like a dream come true. As soon as we arrived they welcomed us with coconut milk at the door. Our butler Carlos was amazing & extremely attentive! Everyone is so kind the staff was great I cannot complain about the service. Room service is 24 hours. Whenever we called for something they would come to us ASAP no matter what time it was.
It’s a very relaxing and peaceful resort. No craziness like in other resorts which is a PLUS! If you are looking for relaxation you must come here. We also got a 50 minute couples massage OMG AMAZING! They even let us choose the oils we want them to rub on us & the music we want to listen to!
I can keep writing all day about this beautiful experience if I wanted to and if I can give it infinity stars I would!!! … I WILL COME BACK HERE !!!

My mom booked a package at Le Blanc for my 30^th birthday through Costco travel. She was super excited because Le Blanc is ranked as the #1 hotel in Cancun… I was skeptical, but excited.
Le Blanc lived up to the hype. I have never stayed at a hotel with such exceptional customer service from beginning to end.
Each floor has their own butler. Our most memorable butler was Joel. He was so kind, always asked us about our day, our activities planned etc. Since my mother and I were staying in a room, we didn’t really require a lot of attention. One night she requested a lavender aroma therapy which was very soothing and ended up lasting 3 days. Some of the butler services included a rose filled bath prepared by the butler, a pillow bar, etc. Joel would also make reservations at restaurants, reservations for excursions and activities, etc… He was so helpful! He definitely made our experience memorable :)
We had scheduled a «romantic» dinner on the beach. If you have the resort credit, this dinner is not to be missed. We were prepared 6 courses by Carlos, our steaks and lobster tails were cooked perfectly. Hugo always made sure my champagne glass was filled and everything tasted delightful. Mattias made the dinner extra special by providing my mother with a bottle of sparkling apple juice since she does not drink alcohol. He also went the extra mile and ensured that none of her food was prepared with alcohol. It definitely made the dinner better.
We enjoyed having pizza for lunch on the Terrance and Pablo truly was incredible. By the end of the week, he had my drink ready as soon as I sat down and really went above and beyond for customer service. He was very kind and made us both feel special, relaxed, welcome and full!
The spa is truly world class. I finally decided to take the plunge and donate my hair… and poor Lisabeth was in charge of doing the deed. I think she was really nervous at first (since she cut off approximately 14 inches)… but honestly, it is one of the best hair cuts I have ever had! Ladies, if you are at Le Blanc and considering getting your hair done, I can not say enough good things about Lisabeth and her hair cutting skills. We also went for facials at the spa and I had Eva give me the anti-​aging facial. I have never felt more relaxed… from the sauna where they placed cucumbers and cold towels over your eyes, to the steam room where they give you a mud mask. I mean, it really is over the top incredible with a beautiful ambiance.
Le Blanc does not spare any expense on their employee training and it goes to show why they are the only 5 diamond resort in Cancun this year.
If you are thinking of vacationing in Mexico, you will not regret staying at this resort, whether or not you are with your family or your significant other. They really do pamper you and want you to have the best vacation ever. In my case, they succeeded.

This is a perfect place if you are expecting the best service and the best experience at paradise in Cancun on a get away vacation. I stayed for 3 nights and 4days and it went by so fast I truly wanted to stay longer. As soon as you get off the transportation in the main entrance at the resort, there is a man with the cold wet towel and greets you and welcomes you.
All the staff who works there is just wonderful. The service is incredibly nice and friendly. we made lots of friends while we stayed for 3days. They remember you and say «hola» with the huge smile.
My hubby and I made plan to visit the same resort once a year for our all future anniversary. They give you resort credit which you can use for variety of things, just need to pay the 16% tax.
We did the romantic dinner at the beach cabana last day of our stay. It was romantic having dinner in front of an ocean having 5course dinner in a private cabana prepared just for two of us.
It got really famous from Asia recently and became the most wanted honeymoon spot.
When I was doing the search on the Internet, it was rated #1 resort in the Cancun and #3 in the world. I was told of celebrity stays here like George Clooney. The rooms very nice but I didn’t like having jacuzzi next to the bed and a small bathroom so we upgraded the room.
The 9^th floor has the best view and it’s just beautiful looking down at the beach from the balcony especially at night time. The butler brings 2 chocolates each day and the room has 1 champaign and a red wine, either you can drink or take home. Since it’s all inclusive we were practically drinking variety of cocktails all day ordering food on the beach, room service and it’s all free unlimited.
They food is really good and there are 3resturants. Must must go dine at the Lumere!!! French Resturant.
They have a lounge on the 3^rd floor with live band and other shows.
24 hours seems short for each day.
The best thing is this is an adult only resort so it’s rally quiet and peaceful. No kids running around crying. bc for me that is not a vacation.
For checking out if there is availability you can request a late check out or if your flight is in the evening you can check out first and keep the bracelet on to hang out at the lounge or a pool until your transportation arrives.
I am home now and I miss it so much!!! Can’t wait to go back…

Amazing all inclusive resort and experience. You will make friends with the staff as they’re very friendly and funny as well! You will have a great time and get a great tan. The main restaurant /​buffet was the best IMO but all of the restaurants were good.
Just be careful about all the upsells they try to sell you a lot on things but if you just come to relax this is the spot. The pool is amazing as well spent most of the time there and grew a strong affinity to tequila. Always ask for the high end stuff!

Le Blanc
Le Blanc has changed (and I’m bummed to say), not for the better.
From check in to check out, there was a number of unfortunate events making our last stay there seem a mirage. Here’s the main points, starting with the good and then going to the not so great:
Food & Spa
There are two simple reasons why Le Blanc will maintain a 3 stars in my mind despite some of the difficulties experienced. The food and the spa is still wonderful. Le Blanc continues to provide excellent options for gluten free and those with dietary restrictions. They are understanding and helpful with these needs and do desire to create a good experience in this area.
The Spa continues to employ the highest standard of service. The treatments are excellent and employees like Carolina make the experience peaceful and unforgettable.
Checking in & checking out:
We ordered the «Stress Free Arrival and Departure» from Le Blanc to handle our airport transfer. It was not successful and I don’t recommend it. First, it was very difficult to find the representative at the airport at arrival. Once we did, the car was very dirty.
Prior to arrival, I had called to confirm transportation and room preference. I was FIRM about the location of the governor’s suite in that we required a room on or above the 7^th floor. I spoke with a manager and they informed me that suite 817 was confirmed for our stay.
The gentlemen at check-​in told us our room was on the 4^th floor. We were very disappointed. Having stayed at Le Blanc before, we knew it was significantly louder on the lower floors and that most rooms lacked privacy.
After a long while of dealing with this gentleman explaining the room did not suite our needs, his supervisor who had been sitting quietly at the desk within earshot comes over, identifies himself as the supervisor (which was quite annoying given we’d been sitting there upset for over a half hour) and begins to assist.
The best they could offer was the 4^th floor room and then transition mid-​stay to a room on the 9^th floor. Being uprooted mid-​stay is NOT something we enjoy but it was the only option.
We left the longest check-​in of our lives and went up to a room that was loud and lacked the privacy we requested at booking.
When we checked out, we NEVER received the «stress free» transportation back to the airport because the car could not be found. No one came for our bags in the room (even though this had been requested). Our 2pm pick up came and went with little communication from the staff at Le Blanc. We waited in the lobby until 2:15 and then asked where the car was. They seemed confused that we even had transportation.
They kept asking us what service we ordered it through. This was VERY annoying given it was part of our reservation through the hotel’s website!
No one was telling us what went wrong, why there was no car, and generally what happened. What was MOST appalling was they didn’t offer to fix the situation by getting us alternative transportation OR removing the fee. We had to ask! NO ONE APOLOGIZED — in fact, they just seemed annoyed with our concerns and wanted rid of us. The lack of assistance was disgraceful.
After a great deal of stress to us, they called us a taxi. It was filthy. The driver was nice but not the least bit relaxing, clean or «stress-​free».
Groups, groups & more groups!
During our stay it became clear that a number of cost saving measures had been put into effect. Whether it is was the change from glass water bottles in the rooms to plastic or the fact that there were WAY TOO MANY GROUPS.
Le Blanc seems to have re-​geared its priorities to cater to QUANTITY rather than QUALITY. Le Blanc is advertised as a quiet adult getaway. Corporate groups diminish the quality and value of the resort for couples. The large corporate groups guzzling cans of cheap beer like Coors, while walking around in dirty, cheap clothes that do not even remotely resemble the attire standards requested, creates an atmosphere more akin to a 3 star hotel. Additionally, the group guests consume the time of the employees meaning quests (like us) who paid the real rates did NOT get service and were forgotten.
My recommendation to Le Blanc if they are to continue with groups: put a different color bracelet on those guests to help distinguish.

General Service
As previously mentioned — the front desk was lacking but we also had zero success with the butler service. Our butler on the 4^th floor was NON EXISTENT. He couldn’t be troubled to assist with simple things like a reservation at Lumiere. Our butler on the 9^th floor was a bit better though our departure transportation and bag pick-​up was set up through him and neither ever arrived. So, I can’t help but think something went wrong there too.
Conclusion
We’d love to try Le Blanc again if the resort is able to work out some of the issues mentioned.

Único hotel All Inclusive (todo incluido) con reconocimiento de 5 estrellas por la AAA en el caribe mexicano. Es un hotel elegante con tendencia trendy. Cuenta con una playa sensacional y la comida es deliciosa.
Recientemente Le Blac fue galardonado nuevamente con el 5 Diamond Award de la prestigiosa Asociación Automovilística Estadounidense (American Automobile Association — AAA).

The resort and staff are nice but be sure to double check when you are booking excursions outside of the resort. I was booking with a man named Saul and he made it seem like everything I chose to do would be deducted from my total points. Ended up with a $ 700+ bill because one of my massages was over the spa credit cap and the Vallodolid tour was a premium one. Probably my biggest complaint about vacationing at these resorts. Lay off the tequila and make sure you’re using your credits right otherwise the staff won’t give a damn how much you are spending.
Food was good in Asian restaurant, beaches and pool were nice, but don’t think I’d ever stay at this resort again. Also, someone crapped in the main pool which is hilarious but gross.

The Good:
* BEAUTIFUL property — stunning pool area that opens out onto the beach, ideal vacation spot
* Impeccable service — your butler is always there to help (almost too much), aromatherapy and pillow menu to be delivered each night to your room, room service is quick and timely. Mini bar restocked right away. Seamless service throughout my entire 10 day stay.
* Spa — had an amazing massage here, and the spa area is lovely. Very relaxing, could spend hours in there
* Blanc Asia — favorite restaurant on property, great variation and selections on menu. Loved the ahi tuna tacos, vegetarian sushi roll, scallops, and seabass.
* Blanc Italia — second favorite restaurant on property, love that you can get half portions of things. Their welcome bread is PHENOMENAL. Also recommend the truffle polenta gnocchi, arugula or porcini risotto, and veal chop.
* Great drink menu with good variety and a few creative cocktails.
The Not as Good:
* I personally wish there was a restaurant looking out onto the beach.
* The wines included in the all-​inclusive package are hit or miss. Some are pretty bad, some are really good.
* The rooms are a bit out-​dated, and could use a little makeover.
Overall I recommend staying here if you are looking for an exclusive, adults-​only, relaxing stay in Cancun! Would be great for a honeymoon.

Amazing vacation and perfect location for a honeymoon!
Booked the honeymoon suite with the oceanfront jacuzzi in the room. Also, had a the butler service. Both were great!
The room was spectacular!!! Truly amazing and added to the goodness of the vacation. Everything was spotless, the flat screen tv had an Apple TV attached, the phone allowed for free calling to the U.S., Mexico, and Canada, plus the hotel had free wifi.
There are five great restaurants, but don’t go to the Italian. It takes too long. Got there at 9 and left at 11:30pm. Not by choice.
Sushi was delicious and we went every other day for a snack. Yes, we love sushi. Let’s move on.
Top shelf alcohol and they have four bottles in your room, plus beer, and other non-​alcoholic beverages.
All-​inclusive was only felt because you could always ask for more. On the other hand, the food was delicious! I mean truly delicious! From cakes, to candy, to salads, to sushi, to seafood, to pizza, to steaks, and best of all, everything is labeled if it’s gluten-​free or not (and the staff all know what is and what isn’t). We ate 5 times per day and came back fatter. Atkins may need to be experienced shortly.
I’ve been to Cancun five other times and this was by far the best service and the best food.
Pros:
1. Not sure what’s better, the food or the service. Each person was perfect and knew our names. Didn’t let us carry anything as they would take it and walk with you. One guy (the manager, Joe) carried our pizza from the restaurant to the beach. Got us chairs and towels. Brought us drinks and then asked what else he can do. I was stunned.
2. Gluten free selection. We asked for a gluten free pizza and they made it for us. They got the dough and were willing to do anything we wanted. Any food you want, just ask and they’ll get it done.
3. Butter, Samuel was great! Made our jacuzzi every night and added a scent for the room to make us never want to leave. Thank you!
4. Unlimited amazing food!
5. Unlimited top shelf alcohol
6. Adults only
7. Cabanas on the beach included with resort credit
8. $ 1,500 resort credit to be used wherever you want (with limitations…)
Cons:
1. No real entertainment. However, just remember that this is a couples/​honeymoon resort… To entertain yourselves! (There’s a TV in the room).
2. Italian restuarant was very slow.
3. Should have better wine selection for purchase.
4. Noise in the room that woke us up at 8am every morning. We complained. They were confused. Gave us a free spa massage. We moved on.
5. Wifi signal wasn’t strong. Had a day when it was not working at all. And it is very weak on the beach (nonexistent).
6. The jewelry store needs to be labeled properly. They have items labeled as sapphire and other stones, but they don’t tell you that it’s just a crystal with a sapphire coloring only until after you buy it. Yes, I returned the purchase and was pissed off. This is probably the worst part of the vacation. Terrible jewelry store.
7. Limitation on what you can buy with the resort credit. I understand that spa should be limited, but why not have cigars for resort purchase (and not the Mayan bs ones)? Also, why can’t I buy a good bottle of wine?
Overall, amazing vacation! Gorgeous beach! Perfect honeymoon, but won’t be back as a vacation because there is no real entertainment after 9pm.

Thought I would write a really in-​depth review of this place after staying for 5 nights. This review is probably intended to help people whom have already booked their stay to get the most out of the trip.
PRICING
Le Blanc is one of the most expensive places to stay in Cancun. Booked on Expedia for January and the price varies from day to day ranging from $ 680 to $ 820-​ish depending on the days and specials. I would watch and wait and try to get the best deal by checking on consecutive days for a few weeks. For the price, I would say Le Blanc is slightly overpriced, but barely. Their hotel is pretty stellar, but could do with just a little bit more affordability.
ALL-​INCLUSIVE VACATION WITH RESORT CREDIT
The Hotel is all-​inclusive. There is plenty of Alcohol, Your room has free alcohol in it, along with plenty of free bottled water (and if you don’t have enough, you can always ask for more) Pretty much everything is paid for. I would say the smartest way to go about this is stick with the All-​Inclusive items (which includes pretty much everything) except for premium wine, shopping at their stores, premium steak and lobster and the spa. The thing is the food already is great (you don’t need to order the premium steak, the regular steak is already good and the rest of the food is excellent). Resort credit varies with how many nights you stay. So you get $ 1500 for around a 5 – 6 night stay. We only used this for the SPA, because in fine print there is a %16 tax charge for using this resort fee, so it’s not essentially free and premium items are usually marked up (i.e. a Lobster dish will cost U. S $ 129 ish so you are essentially paying around $ 20 out of pocket after using the resort credit) Basically you’re still paying for the premium items (almost at full price if you calculate it out in the U. S if you use the resort fee). The SPA and the tours are the exception, but don’t use it on shopping and other stuff is my recommendation.
SERVICE
Service was the best part of the hotel. There was butler service and they have servers everywhere. Excellent service. Probably the best I have seen out of all the hotels I have stayed in. And everyone is friendly.
SPA
Using the resort credits for the SPA makes sense. Although you still end up paying out of pocket (from the tax charge around $ 40 per person), this is still better than most up-​scale Hotels. However, they don’t have deep tissue massages, closest thing is a therapeutic massage which was decent. Not the best I’ve had, but not the worst either and overall decent. Their steam room and dry sauna was okay, nothing out of the ordinary.
TIPPING
Tipping is controversial. We tipped $ 1 for most services, whenever we were served. However, we looked this up, and some people tip and some don’t at all. Don’t know what the etiquette was, so we just ended up tipping. There are a lot of Koreans at this resort, and most do not seem to tip (as it is not custom to tip in most places in Asia) and most customers from Europe don’t seem to tip either. Americans tended to tip at this place, so I think you’re good if you tip or don’t tip. I guess personal preference dictates this (And of course whether or not you like the service).
FOOD
Food was above par. Lots of Choices. 5 Restaurants, all serving different food and all-​inclusive. I recommend ordering as much as you like, you’re not limited to ordering 1 entrée, so order away to your heart’s content and don’t limit yourself to one section of the menu. The food overall is good. I would say ⁴⁄₅ stars. I recommend trying a different restaurant every night as they are all different. Service was top-​notch. Plus we didn’t get sick if anyone has worries about that and we ate raw fish, and drank a lot of bottled water.
BEACH
The beach was really amazing. I think this hotel has the best beach in the stretch of Cancun. It’s in a stretch that is isolated from the partying hotels, so it’s quiet and overall relatively private. You’ll mostly only see other people from your hotel. And the water is amazing, sand is oh-​so-​fine. I’ll post photos. You decide for yourself. I say ignore the excursions and stay at the beach at this hotel instead.
DEMOGRAPHICS
Mostly honeymooners, couples and an older demographic which worked well for us, because we wanted mostly a quiet, relaxing, beach-​side vacation. This is not the hotel for you, if you’re looking for a spring-​break, partying, frat and sorority infested hotel. No Kids as well (always a plus).
CHECK-​OUT
Ask for late check-​out if your plane flight is late. We didn’t get it because they were at full capacity, but the front desk told us that if they’re not full sometimes they can let you late check-​out. Also on another note of awesomeness, even after checkout, you can still use all the amenities up to 11:00pm of your checkout date including eating at the restaurants, so if you have a late flight, you can eat before leaving to keep yourself full.
OVERALL– 4.5÷5 Stars. Bottom Line– Would stay again.

En mi opinión creo que podría decir que este es uno de los hoteles mas exclusivos y sofisticados que he conocido, me encanta todo el diseño que tienen es super elegante, y en verdad te sientes a otro nivel.
Continuemos con el excelente servicio, es el mejor que he podido recibir desde el señor que te abre la puerta hasta el personal de limpieza todos siempre te van a recibir con una gran sonrisa y con una amabilidad que es de admirarse.
La calidad de los alimentos es como de otro planeta, tienen muchísimas cosas en su menú ya sea a la carta o en bufet pero todo esta delicioso, tienes que probar sus waffles son de lo mejor que hay en este mundo.
La playa que tienen es una maravilla, hermosa vista por donde quieras verlo! creo que es el mejor lugar para tener unas buenas vacaciones románticas con tu pareja porque es importante mencionar que es exclusivo para adultos, lo que lo hace aun mas exclusivo y sofisticado!

Este hotel es uno de los mejores hoteles de la zona hotelera de Cancún, este hotel, es uno de los hoteles cinco diamantes.
Esto significa calidad absoluta, la playa es magnifica, sin contar el extraordinario servicio que obtienes, desde el lobby te puedes dar cuenta de la calidad que tienen todos y cada uno de los objetos que tienen en el hotel.
Realmente es un servicio que vale la pena destacar, los empleados del hotel siempre están buscando tu comodidad, no hay ninguna persona que no te pregunte si te puede ayudar en algo o si se te ofrece alguna cosa.
En la mayoría de los hoteles el personal solo se dedica al área y al servicio de las personas que tienen que ver en su área del hotel, pero en este hotel desde el Recepcionista hasta el mesero buscan tu comodidad. También hay que destacar la bonita playa que hay.

Wow es uno de los hoteles más exclusivos en el corazón de la Zona Hotelera cuenta con excelente ubicación hermosa playa y la cercanía con la Laguna Nichupte hacen que tenga ese toque místico; conocí éste lugar porque un amigo trabajaba ahí en el área de alimentos y bebidas debo decir que es excelente, con el más alta y capacitado personal, una de las razones del porque es uno de los mejores hoteles en servicio, en la comida por ejemplo cuenta con una extensa gama de especialidades como mexicanas, japonesas. Italianas, francesas e internacionales, las instalaciones es tan cuidadas y perfectas con un estilo muy minimalista, que con todo esto se ha ganado uno de los máximos galardones en la hotelería y éste se conoce como Cinco Diamantes; se refiere a que garantiza estándares de lujo y servicios de alta calidad. Esto no cualquiera, es una bonita experiencia.
Así que se recomienda reservar con anticipación y ahorrar un poquito más para que tengas unas vacaciones divertidas y consentidoras.

When do I get to go back? I am suffering from a serious Le Blanc hangover. It’s tough going back to the «real world, «and having to cook my own food, clean my own room and do without constant pampering.
Le Blanc is an all inclusive resort. They have mostly a la carte restaurants. Specifically they have Italian, Asian and a fancy, French style, restaurant. You would think they would phone it in, since it’s all inclusive, but that’s totally not the case here. The husband and I tried every restaurant on the property and each one was fantastic. The food is great and the service is also wonderful.
The property itself is beautiful and well maintained. There are three pools: one overlooking the ocean; one on the lagoon side of the hotel; and one on the terrace level. Probably my favorite part of the trip was eating breakfast on the terrace level overlooking the ocean.
The beach is beautiful. They comb it everyday so there are no shells or seaweed on it. The water is clear and blue. In November the water wasn’t too cold. It was refreshing to take a dip after sitting in the sun.
The only thing that didn’t absolutely rock was the check-​in, check-​out process. The process seemed to take a long time and even though there was a lot people waiting to be helped, not all of the positions to check-​in, check-​out, people were open.

Je dirais juste un mot «WOW» ! Pour avoir fait plusieurs hôtels de luxes comme les chaînés fairmount, le ritz carlton à paris, etc… je dirais que c’est le meilleur séjour que j’ai eu tant sur le plan de l’hébergement, qu’au niveau de la nourriture et au niveau du spa. C’est un hôtel pour les 18ans et plus.
C’est un tout inclus mais au niveau supérieur. Voyez le comme manger dans un très bon restaurant tous les jours !
— Arrivée et Hébergement
A l’arrivée, le portier apporte des serviettes froides, nous amèné à la réception et on nous met sur les épaules et cou un coussin chaud à l’eucalyptus pour nous réconforter du voyage ! On nous offre aussi une boisson au lait de coco et une fleur pour ma conjointe ! une très belle attention. Dès notre arrivée, on se sent bien car il y a de l’aromathérapie dans l’hôtel avec des senteurs de menthe et autres.
Ensuite, on nous donne les clés et quelqu’un nous accompagne à l’étage de notre chambre. Ensuite, nous sommes pris en charge par un majordome (un par étage), qui nous fait visiter notre chambre et l’hôtel.
La chambre est très belle et bien agencée. Un grand lit King, un bain à remous et jacuzzi pour 2, une grande belle douche avec des jets de massage de chaque côté, une grande télé et une autre télé incrusté dans le miroir de la salle de bain pour les fanas ! mais nous né sommes pas venus ici pour regarder la télé !
On peut choisir le type d’oreiller que l’on veut (Oie, Canard, etc…), les parfums pour le bain jacuzzi, etc…
Chaque soir, on vient vous «réouvrir» le lit pour préparer à la nuit avec toujours une petite attention comme une assiette de chocolat fin, etc…
Les gens sont très souriants et très serviables, dès fois un peu trop mais on né va pas de plaindre !
— La restauration
L’hôtel est un tout inclus mais bénéficie de 4 restaurants. Un restaurant italien (le meilleur), un restaurant français (sur réservation), un restaurant oriental, un restaurant international.
Avec votre forfait vous pouvez aller dans n’importe lequel de ces restaurants sans réservation sauf pour le restaurant français.
Tous les restaurants sont très bons, le meilleur est l’italien.
Les restaurants italiens, français et orientales né sont ouverts que le soir.
Pour les petits déjeuners ou le déjeuner, il est pris sous forme de buffets de très bonne qualité au restaurant international. Le soir, il y a un menu à la carte comme pour les 3 autres restaurants.
Comme c’est un tout inclus, même si les plats sont de très bonne qualité, vous pouvez prendre ce que vous voulez sur la carte vu qu’il n’y a pas de prix :) pour les 4 restaurants.
Le restaurant italien est l’un de mes préférés: carpaccio de boeuf à l’huile de truffe et copeaux de parmesan, risotto aux fruits de mer, super tiramisu, etc…
Au restaurant français, j’ai pris du foie gras poêlé en entrée, un confit de canard en plat et un soufflé au chocolat en dessert, très bien.
Au restaurant orientale, vous avez de la cuisine japonaise avec des sushis et grillades, de la cuisine thailandaise, chinoise. J’ai pris plusieurs entrées en même temps à la carte. les dim sum sont très biens !
Pour résumé, on mange très très bien tous les jours. Il y a aussi au 3ième étage un lounge bar et aussi un espace à côté de la 3ième piscine, pour prendre une pizza au four à bois de 11h du matin à 11h du soir toujours inclus avec votre forfait !
— Les Installations :
Il y a un très beau spa intérieur intégré dans l’hôtel, 3 belles piscines dont une donnant sur la mer, une belle plage, une grande salle de sport.
La plage est vraiment belle et l’eau est claire. Il y a quelques fois des algues dans l’eau mais cela dépend des jours et les algues sont ramassées par l’équipe de l’hôtel. Tous les serveurs sont attentionnés. Vous vous placez comme vous voulez et il y a quelqu’un qui va vous mettre un parasol, vous amenez un seau à glacé avec de la glacé dedans et des bouteilles d’eau fraîches. On vous demande régulièrement si vous voulez boire quelque chose, etc… très bon service.
Les piscines sont belles.
Avec votre forfait, vous pouvez utiliser le circuit hydrothérapeutique de l’hôtel au spa tous les jours sans frais ! Vous pouvez commencer par un sauna sec, ensuite une douche froide, puis un sauna vapeur très chaud, puis un spa chaud avec une coupe de jus de fruits frais, ensuite un autre bain froid et un petit massage au pied pour relaxer :)
Les installations sont très propres, partout vraiment même autour et dans la piscine, sur la plage, dans l’hôtel, dans les restaurants, etc…
— Divers :
Quand vous arrivez, en fonction du nombre de jours que vous restez, vous avez droit à des «Crédits Resorts». Pour une semaine, vous avez le droit à 1500 $ de crédit applicable sur des services payants de l’hôtel. Vous pouvez tout à fait les utiliser mais ce qu’il faut savoir, c’est que vous paierez les taxes sur ces crédits.
Mais cela peut valoir le coup ! Nous en avons utilisé pour un souper romantique sur la plage et un massage en couple

This resort is amazing. I wish I could come back and bring my husband with me on a NON work trip so I could really enjoy it.
I travel for work and have been in MANY hotels and this one tops them all. I’m currently staying for my third stay at Le Blanc for work in the meeting industry. This is an all inclusive that really is ALL INCLUSIVE. The only upgrade items for cost or hotel credits are truly upgrades like a porterhouse or cowboy cut steak (when a tbone, ribeye, and flank are already available) — or a lobster tail or moet champagne. Everything else is free.
Ambience– spot on. You are greeted with cold towel service and a drink when you get out of your car. Escorted to the front desk and given a flower while you check in. Your floor butler escorts you to your room and gives you the tour to explain the nuances (you need to put your key card in the light switch to make the electricity work, all items in the room are included — mini bar, full liquor bottles, champagne, wine etc). He explains the comfort menu with options like having the butler put a certain scent in your room (I love the energy scent!!) or choose a lavender scented pillow for bed. There are pools in the front, back and up on the secret third floor terrace. Each pool is spotless. The beach is very well-​kept and gorgeous. Staff will come out to take orders at the beach, but the timing takes a while longer.
Service is amazing. From the butlers to the bartenders and wait staff — everyone will respond with «it’s my pleasure» to anything. ANYTHING. They remember my drink order at the bar (mango absolut, club soda and a splash of pineapple), they know as I come in that I’m going to want guacamole (they always have it in the back, even if it’s not out at lunch in blanc international!). If you’re not so particular about what you drink — tell them your usual drinks and let them surprise you with something similar (drinks like the spring mojito or their blue lagoon drink are so fun to try!!). If you don’t see something on the menu, Ask! They love to exceed expectations.
The restaurants are phenomenal. There are definitely items I’m not as big of a fan of on the menus (suckling pig at the Italian restaurant, room service in general). My only misses were in room service — eggs benedict poached eggs were served hard boiled and none of the accompaniments were correct. Since going with the morning buffet, I never had issues. Made to order eggs/​omelets with plenty of pre made mexican breakfast treats and fresh items. Huge array of fresh fruit and yogurt. Piles of croissants and other danishes.
Take time to eat at the French Restaurant, Lumiere. The escargot are TO DIE FOR. Best I’ve ever eaten. Lamb entrée was perfection. Everything there was perfection (seriously). Italian restaurant was my second favorite — the special touch of amuse bouches and bread on the table were so nice. Salmon tartare appetizer was awesome, tomato /​red pepper soup is unreal. Do yourself a favor and order outside of «normal» — the specialties they have are better than if you just order a steak like you would at home.
The spa at Le Blanc is so nice. Available to all guests (even if you haven’t booked a spa appointment) is the hydro therapy. TAKE AN HOUR OR TWO to do this! Sauna, cold shower, steam room, foot therapy, whirlpool, frigidarium, tepidarium. Just check in at the spa desk and as long as you’re a guest at the hotel, you can go through it. Bring a swimsuit and enjoy.
As is true of many resorts in south/​central america or the caribbean — sometimes timing is a little more relaxed than we are used to. If you have hot buttons or issues — tell your butler or the concierge — They are all about service recovery. They WANT to make your stay perfect.
Take advantage of the le blanc app — it will save you time and allow easier access to your butler, room service menu, and spa options.
This is a HUGE review. If you are on the fence about whether or not this place is worth it, I would argue that if the price is doable for you– it is worth it. You step into paradise as soon as you enter the front doors at le blanc.