Hilton Prague Old Town

We spent about 3 weeks in hostels throughout Central Europe and decided that it was time for a private shower and nice beds. The rooms are clean, comfortable and overall very nice. The staff were the best part about this particular Hilton property! They are all extremely friendly and accommodating. On our last day, we realized that the maids had accidentally thrown away our train tickets to Munich, thinking that they were trash. We explained the situation to the staff at the front desk and after some deliberation on their part, gave us cash to replace the tickets! Cannot recommend this place enough! My next time in Praha, I will most certainly be coming back.

Beautiful, updated hotel in a prime location. It’s everything you would expect from a nice western hotel: extremely comfortable, great service, and all the comforts of home.
Unfortunately, I got sick while in Prague, but the hotel went out of their way to bring a doctor to my room, arrange to get medicine from the pharmacy, and then checked on me every six hours to ensure that I was as comfortable as can be (including room service of mashed potatoes and a constant supply of bottled water). I’ve never had a hotel go so above and beyond — fantastic service.

Check-​in was easy and quick. They even gave us a room at 11:30am with no problem.
The first night we were bothered by loud banging and noises due to some remodeling that was taking place on a floor above us. I called in the morning and was told we could move to a better room. Every person we spoke to was so accommodating and helpful. They apologized and even upgraded our internet.
The second room they moved us to was smaller than the first one and was an adjoining room. It also had a sink problem and needed repair. I didn’t want to complain again, so we just accepted the room. Unfortunately, we were woken up by the people in the room that adjoined to ours. We could hear everything they were doing in the bathroom, it was very uncomfortable.
I called the front desk and explained the situation. I don’t understand why they put me in an adjoining room when I asked for a quiet room because I wasn’t feeling well and needed to sleep. Ralitsa, the front desk supervisor, apologized and did not understand why they chose that room. She offered to move us, which we accepted. She upgraded our room which was better than the first room we had. We were also given vouchers for breakfast (which is amazing, you should try it).
We encounter problems and many times they are unavoidable. I was very impressed by the courtesy and kindness each staff member showed us. Although I don’t understand being given an adjoining room with sink problems, they were all so very kind. Each room was very clean and comfortable.
Best hospitality and service we have been show by hotel staff. Great job Hilton! They need to be highly regarded.

This is our third stay in seven years. We stay at Hilton properties all over but this is far and away the best service each time we have stayed. As Diamond members we are accustomed to small perks but it’s something special here. Snacks in our room, a very nice exec lounge and upgraded rooms. But it is the service here that is special. It seems that every staff member tries to make the stay a pleasant and memorable one. This Hilton makes our stay in one of our favorite cities even more special!

Great location. The staff is fantastic! The rooms are modern. Short walk to the market square and all the shopping! Loads of Christmas markets nearby too!

Prague’s mix of old world European culture with drably brutal 20^th century eastern block awkwardly offers an attempt at American comfort with a Hilton Hotel a short walk from the house where Kafka wrote the Metamorphosis.
I wonder what he’d think of this place, which resembles an odd 70s era architect office or a multi story building which might house a car dealership.
It feels clunky, in a country not versed in capitalistic Western comforts, but it try’s very hard despite inherent limitations in European building size and space.
The lobby felt more like a corridor with cold white tile and a polished proud staff that seemed rehearsed in servicing royalty.
The pomp made Dallas look laid back — the effort did seem a bit overly theatrical.
Our room was extreme clean and comfortable with rich pillowy beds for dreaming of possible verwandlungen,
however it was incredibly small with room enough to make it to the bed.
The cozy feel was a ripe setting for a childishly pure bed time fairy tale.
In short, I woke up as myself, sans any extra legs or antennae. Using this stay as a splurge stay during a two week trip through Bohemia, I immediately trotted off down narrow winding cobble stone roads to attend to a more real česky experience where old walls speak wisdom and empty worn economy rooms lead to rainbows.
At around $ 250 a night you’ll get a good nights rest, just be sure to couple this experience with a more local one, which will surely be more charming, and cheaper.

Service is top notch and the staff shows that they care. The concierge is especially considerate of ones needs and doesn’t hesitate to show you.
The breakfast is superior to many Hiltons worldwide. As a Hilton Honors Diamond level member for 15 years, I highly recommend.

We had a perfect stay here for 3 nights. I highly recommend this hotel if you’re visiting Prague!
As Gold members, we were treated very well and given a room upgrade plus free breakfast in the hotel restaurant, which had a huge selection and was thoroughly enjoyable.
PRO’s:
— Great location in Old Town
— Very nicely decorated rooms and bathroom
— Extremely comfortable mattress and roll-​away bed
— Free breakfast in restaurant given to Hhonors Gold members
— Fantastic executive lounge offering snacks during the day
— Friendly concierge very helpful in booking day tours for us
CON’s:
— None

This place is great.
ITs not in the center of old town but is only 10 to 15 min walk away. its a pretty walk so don’t mind it. On the way to old town you can grab breakfast and skip the expensive hotel breakfast as well.
ITs a modern building and not in a historic one which was a bummer but the place is clean and nice.

Excellent Hilton property. I have stayed at Hiltons all over the world and most are good, this one was great. And because of the weak Czech dollar or maybe because it was February, I got a fantastic rate and a ridiculous suite upgrade. Very prompt and friendly staff, really good huge breakfast spread which is included, nice bar and executive lounge. Fantastic location if you are planning on site seeing in Prague. Minutes away from the Old Town Square and maybe 20 minutes from the Charles Bridge. I will stay here again next time I am in Prague.

The Hilton Prague Old Town, is very conveniently located to everything you need to get to while visiting Prague. If you need to hop a train, the station is directly outside the front door, and to your left. If you wish to stroll the streets of this beautiful city, simply take a right when exiting the hotel. You will be in the main city Square within a five minute walk. I have 15 yrs Diamond status with Hilton. I have traveled throughout Europe. While this one may not have the splendor of the Waldorf Historia that overlooks the Vatican, The Hilton Prague Old Town is clean, the staff are very helpful, and the Executive Lounge is well stocked with breakfast, then snacks during the day, then appetizers and an open bar, every evening.

I recently went to Prague for 1 night and stayed at the Hilton ($ 175/​night). The location is great and is minutes from a huge mall and street eats. Old Town Square is about a 10 minute walk and the Charles Bridge is about a 20 minute walk. The Prague Castle is a bit further but still walkable (about 45 minutes uphill). The hotel is very modern and the rooms are decent in size (plus there are 2 complimentary water bottles in the room). They also have a nice lobby with a coffee/​tea bar in the morning. The customer service was the highlight of our stay.
During my last few hours in Prague, I was pickpocketed in Old Town square (BEWARE!!! There are so many crooks waiting for opportunities). I had checked out earlier that morning and left my luggage at the front desk. I quickly ran back to the Hilton and let them know what happened to me. I asked if I could call my credit card companies and Martin helped me for over an hour by getting me all the appropriate phone numbers and dialing for me. He could not have been more helpful and I am so grateful for his assistance. All of the staff was incredibly friendly and welcoming. I will definitely stay here if I am in town again.

Excellent Hotel. The Hilton Old Town Prague is extremely well located — walking distance to many sites and across the street from a tram and train station. We received excellent service — particularly in the executive lounge. I highly recommend upgrading to a room with executive lounge access. It is well worth it — wonderful food spread, full bar in the evening and wine, beer and champagne until late. Also, they are so helpful in planning your day and recommending the best sights and restaurants. We had a fabulous four days here and would definitely return.

location/​/​*****
on the outskirts of city square, this location is very walkable to the nearby sights. train station. etc.
amenities & facilities/​/​****
breakfast buffet à la american is definitely one of the better ones i’ve had in europe
gym and other facilities are standard hilton
extra * is for the executive lounge — this is your place to go for concierge service. snack. or free wifi!
service/​/​***
unlike most of the people in CR who are not particularly helpful or friendly,
it was quite good and just what i expected of a hilton, especially the executive lounge team
if needed their cars will take you to the airport and accept €.
however, BEWARE of scary drivers! being jostled in the back and witnessing two of them arguing vehemently was no fun
~*~
one of the better hiltons that i have stayed at in europe

This is probably the best Hilton I have ever stayed in. Before I even arrived I received an email telling me about everything I would need to know about Prague, from the current weather to warnings about pickpockets. I was also told about places to visit and told they could arrange taxis for me to and from the airport. The staff is very friendly, and I was even given free wifi upon check-​in. Everyone I interacted with was kind, welcoming, and spoke English well. My room was clean, complete with large bathroom and a well stocked mini bar. The mini bar had local wines and beers. With so many local beer options, it’s nice that the hotel offers a few to try in the comfort of your room. The concierge helped me mail a few postcards. She even had international stamps I could purchased. The concierge also tried to help me get a reservation at a very popular restaurant in Prague. She wasn’t able to get me in, but she gave me great advice about trying to walk in and wait.
The hotel has a great location just about a 10 minute walk to the Old Town Square and Astronomical Clock. I had dinner one night at the Zinc restaurant located at the Hilton. It’s a really beautiful place with dark wood and comfortable booths. While I joked with my waiter that I shouldn’t have any sweets, he brought me a couple complementary chocolates. Continental breakfast is also served here. If you spend a certain amount at Zinc you can get extra Hilton Honors points. I took a Hilton taxi to the train station. I really appreciate Hilton offering this service, since taxis are known to overcharge tourists. It just helps provide peace of mind that you’re getting a fair rate.

the hilton old town is an awesome hotel in the heart of the city! if you have a choice between the two hilton locations, this one is definitely the best one to stay at.
days before our arrival, we received a thoughtful welcome email message from the concierge outlining the amenities of the hotel and local, notable sites in Prague, but they failed to mention the ease with which to get to the hotel from the airport! in case you were wondering (as of June 30, 2014), you can easily take the AE (airport express) bus from terminal 1 to the city center for less than $ 3! The stop for hilton old town is the 4^th from the airport, takes just 40 – 45 minutes and is just 200 meters from the hotel. another great deal is the airport shuttle that drops you off almost in front of the hilton old town, and costs just $ 7.50 per person! we spent two+ months in switzerland so these prices were welcome deals!
hilton old town’s executive club is on the 8^th floor and limits guests with card key access, and is adequately stocked for light snacks and drinks. their breakfast and happy hours are better stocked with the typical hilton executive club faire, and were also a nice way to interact with other hotel guests. a first for us here was the sign that read, «please consume food and beverages here». somewhat odd, but perhaps they had guests who would stock up and take things back to their rooms or something. someone always ruins it for everyone else, right?!
my chief complaint with this and every hilton has always been their hit or miss wifi and connectivity issues. why oh why do hotels think it makes good business sense to limit/​restrict/​charge for wifi?! further, even after logging into their (limited to) 24-​only wifi network, every bloody time i put my wifi-​connected phone down, pick it up moments later only to find that i have to log back into their wifi network?! sofa king frustrating! –1 star

Our room was included as part of a Danube River cruise, and we were somewhat disappointed, primarily because the room simply would not get cool enough at night to allow comfortable sleeping. Additionally, we were given a non-​smoking room, but the lavatory had obvious cigarette burns in several places, and had an unpleasant odor whenever the tap was turned on. Additionally, our room on the 6^th floor looked directly into an office building directly across the street, offering us no view whatsoever. Every little item is charged for, including bottled water left at bedside. Finally, it is virtually impossible to get a City Cab from this hotel, meaning you are almost forced to use the hotel’s own cab service, which is more expensive.
On the positive side, the location is very good, the rooms are clean, and the breakfast (included in price of our room) was excellent.
Next visit I’d opt to spend a little more money and stay in a nicer hotel.

Cant complain at all. Great location and great rooms. I think it was renovated recently, but the whole experience was great.

Nothing wrong with this hotel, but it is slightly outdated. We stayed here for Christmas and we really enjoyed the fire in the lobby.
Very convenient location for walking to restaurants and the Christmas markets.
Make sure to have the hotel call you a cab with a flat pre-​determine rate. The other cab drivers will rip you off.

Nice hotel. Great location! Good Exec lounge open 6:30 — 11:00. Can’t beat this spot for the price in Old Town.