Kayakapi Premium Caves – Cappadocia

We booked this hotel because we were intrigued and excited about staying in actual caves. Okay, first of all not all the rooms are actual cave rooms. We had booked two rooms both at the same price level. When we checked in we were provided two rooms but one was an actual cave room and the other was not. At first I was disappointed that my daughter and her husband got the cave room. By the next morning this was not the case. They had a terrible night in the cave. It was humid and hot beyond being to sleep. They complained to front desk staff but they did not any assistance — such as a room swap or apologies. We did insist that they change the room for the second night. They thankfully accommodated this request.
The breakfast buffet was certainly adequate. We were departing very early on our second morning, prior to breakfast opening and were told there was nothing they could do about it. Our guide pointed out that he was staying at their sister hotel and they were providing him a breakfast to go. Upon hearing this, they did pack us a lovely to go box of breakfast. Point is though that we shouldn’t of had to have our guide fight for this for us.
There is a very nice pool and the view is spectacular!

When we first arrived we were given two rooms, one of which was a free-​standing building and the second of which was a true cave right near reception. At first we were disappointed with the first room we were shown, but the second one proved to be unbearable (it was #101). I didn’t get any sleep all night and felt absolutely wrecked the next day. To their credit, they moved us right away when we asked, but I think part of this promptness was an awareness on their part that this room was legitimately unbearable. It was so hot and so humid… beautifully decorated but really just awful to be inside. The second room was really stupendous, but I think it was actually an upgrade… It’s shameful that the first one we were given is even on offer!
The pool is in a beautiful setting, and breakfast was great… But it’s really hard to forgive just how awful that first night was! And the fact that the second room wasn’t great really doesn’t help.

First thing first, I made a reservation but didn’t stay at their hotel. I’m here to talk about their customer service.
I was really excited for my trip to Turkey, so Kakakapi was one of those hotels I had booked for this trip. Most almost like one week after I got all the reservations nailed, news from all main stream media around the world talking about some Korean tourists got attacked because they were conceived as Chinese. I didn’t want to risk my safety for the trip, so I had no choice but to cancel all the reservation. The reservation process was very smooth, except for this hotel. First they denied they have any issues toward to Asians. After I cited the news from BBC and Yahoo news, I was told they can’t refund me anything, and news exaggerate every little things. If I could highlight my review, I would highlight my last sentence. I 5 star hotel told their customer hey you know all news are exaggerating? I can hardly believe this 5 star hotel does not put their customer’s concerns at first, they don’t even put their customer’s safety as their priority. They’d love to blind their customers. If we did go and get attacked, are you, Kayakapi, gonna take the responsibility? Anyways, if you want to trust a hotel who don’t have responsibility and don’t value customer’s safety, then choosing them probably is a good choice.

My girlfriend and I looked at these — and we almost stayed here. They are pretty good — but pricey.

We are currently staying here as I write this review. This hotel is exceptionally beautiful and we picked it to celebrate our wedding anniversary. The architecture is breathtaking and one is surrounded with luxury. We would give the hotel 3.5* for amenities and most of their service. We’re taking away 1.5 stars for this: Upon checking in, we found out that we were booked on a standard room by our agent. We asked if we could upgrade (we were willing to pay the difference) and the receptionist just said no. We were told the hotel was sold out for the holidays. When we looked at their website for reservation, they had plenty of rooms available. We’re thinking that maybe they assumed that we wanted a free upgrade which understandably that’s why they said no, but with three staff staring back at us and didnt offer the chance to upgrade for a fee when rooms are available, we find that a little disheartening. The half star that we’re removing is for the bathroom. We had a a claw-​foot bathtub and nowhere around the tub did they set a table for us to put the toiletries. Am I supposed to soak in there with bottles and soap floating around me? Needless to say we improvised and moved the coffee table from the living room into the bathroom to stage the toiletries. Having said all that, I would still recommend family and friends to stay here. I would caution them to be careful in their selection of rooms during reservation. Once that is settled, this place is truly heavenly. Wifi signal is solid. Am about to enjoy our breakfast and it’s snowing outside!