Tri-State Repairs

DO NOT EVER USE Tri-​StateAppliance repair. Tri-​State should TRY a little harder to meet their appointments. Very unreliable! One star is one too many! They gave me a window of 11 — 3. We agreed that they would call my work number 20 minutes out so i could meet them. No calls before i left work so i get home by 1:00 and begin the dreaded wait. At 2pm i call the office and they assure me he will come this afternoon. He’s just running late. At 5pm i call again and they seem surprised that Jay has not arrived. They try calling him (with me on hold for 10 minutes) and tell me that he’s not picking up his phone although office assured me that he will show up. Office staff was leaving for day so they provided me his work cell number. I call and left a message explaining that I expect him to honor the appointment. About 6 pm he calls and says he will not be coming. He said he called my work number earlier in the day but decided not to leave message. I asked him how would i know he called since he didn’t leave a message. He said it was my fault that i didn’t answer the phone. You would think even a moron would know to leave a message and number. Clearly i’m mad that he didn’t show up nor call to let me know he was running late or in this case, let me know that he was canceling the appointment all together and I let him know it! By the end of the call, Jay didn’t like my logic & questioning and declined to perform the repair ever which is fine by me. It’s crazy in this age with all the cell phones and texting available, a moron like this doesn’t answer his work phone for hours to check in with his office.