Crate & Barrel

I would NOT recommend furnitures.
I got 2 sofas (more than $ 5K) with custom fabric and paid extra for extra protection. 11 Months later the fabric looks terrible, and the feathers coming out everywhere.
Initially I approach to deal with Customer Support who help zero.
When a file a complaint, they sent a inspector «from the manufacturer «, but the report says that fabric has not issues. In other words they will not respond.
I hired an attorney to deal this situation, and the had to re upholstery both sofas.

I prefer the crate and barrel at lennox because everytime I go to this one, no one ever offers to help me or acknowledge me.
1 star for bad customer service

I Love this store! It is situated in an area with plenty of parking. The store always has something you can buy on sale. There are plenty of customer service people and they are always friendly.
I normally replace my glassware from here and I have gotten some very good deals. They can be pricey with little trinkets, but do your research and check out the on sale items.

One star simply for their hours…7pm close on a Friday night?!

Pretty great customer service for a larger chain retailer.
My experiences are more limited to the furniture side of the store but in my limited interaction with the kitchenware side, the reps seem nice and capable as well.
Back to the furniture side — Michelle is pretty great at what she does. She’s not a pushy sales associate but has a more natural approach to selling. One thing that I appreciate about her is that she’s not looking to close the deal immediately; instead, she’s willing to work and explore and wait for you to decide on a piece of furniture while maintaining helpfulness all along the way.
Also, the back end customer service after you purchase is pretty great, too, including the delivery team and the follow up call to make sure things are perfect.
I definitely recommend this North Point location over the one in Buckhead.

This store has some of the best customer service ive run into. Ive gone in there for Christmas presents, birthday presents, wedding showers, and when theres $ 20.00 burning a hole in my pocket :).
Always greeted warmly, they dont crowd, but are always available to help find something or make a suggestion.
LOVE the wrapping, saves $ and hassle (especially for the procrastinators out there) I get coupons emailed to me but not an overload of junk.
I dont think i have had a bad experience in a crate and barrel. I just appreciate the quality customer service and beautiful products they have :)

I could easily decorate an entire home with C&B furnishings. Oh, I have!
Stylish, high quality everything. Great service too.
Not cheap, but possibly worth.

Are you looking for inexpensive and unique furniture, kitchenware, etc, ware, well look no further — Crate & Barrel at Northpoint is by far the BEST Crate & Barrel I’ve ever been too. I was shopping for a friend’s wedding present with a tight budget ($ 20) and I found a unique bowl for $ 20! Customer service is great and versatile selection available at this location as well. With C&B at Northpoint, you can’t go wrong.

Yay! I so found a new favorite store. Crate & Barrel is a cleaner, more reasonable version of IKEA. I’d go to C&B before I’d go to IKEA any day. The staff, so helpful and polite. The store is very organized and even though there is obviously a great deal of inventory, it doesn’t feel crowded. I enjoyed my shopping experience and will definitely be back.

I have only visited this location once, but boy did I love it. The only problem was that I wanted to buy everything in here!
The place is very well laid-​out. Items are appealingly arrayed and it’s easy to find what you are looking for. It’s sort of like a MUCH more upscale Target in the fact that you can walk in here and realize that you «need» everything in the store. The layout just makes the items jump out at you and you can easily walk out with your wallet drained dry.
The selection at this location is much better than at others I have visited. The service is about the same – cheerful, polite, and helpful. And I have never been anything but happy with anything I purchased at Crate and Barrel. It’s pricey, but I kind of think it’s worth it.

I’ve been going here for ages — literally — since they first opened. I’ve seen the staff evolve from indifferent and bigoted (who are only willing to assist you if you pull-​in in a car that has either one of the following emblems: MB, P, RR, or B) to the more customer-​service friendly of today. I like this store. I like how the merchandise is set-​up and organized into specific areas so you can browse efficiently.
Current favorite finds: pre-​mixed drinks in two different flavors: Ginger-​Peach tea and Jalapeño Lemonade. The lemonade is super spicy and very refreshing. Add your favorite alcohol of choice and you now have a perfect cocktail for lazy afternoons. Yum.

Okay, finding this place if you are an out-​of-​towner like myself is a giant headache. Actually, finding anything in the North Point shopping area is a headache because of all the trees (very nice and ornamental, but I think I drove in circles for ever around there!).
The store is really beautiful; the biggest and nicest Crate and Barrel I’ve ever been to. I love the furniture section. I could live in there.
Recently, though, I’ve had a sketchy experience with some of my wedding gifts (we registered at Crate and Barrel) and no one from the company has gotten back to me. So, I’m feeling a little disillusioned about the company at the moment. Maybe $$ doesn’t always equal quality… we’ll have to see.
**Edited to add: Customer service finally got back to me after about a week. They offered to replace any defective dinnerware and were very helpful and apologetic. At that point, it was just one plate but since then (in a matter of days), several other plates from the set have gotten stained from normal use. So, BEWARE of the Kita dinnerware if you want everyday dishes that you can actually USE. We’re returning all of the plates we received as gifts and are still going to get replacements of another type of dinnerware from the store… but I’m gunshy now, and I would warn all future brides or customers to ask lots of questions about the durability of the dinnerware you are interested in. We just assumed that the quality of Crate and Barrel would be outstanding, and we selected our dishes mostly based on aesthetics. Just be careful so you don’t have to go through the heartbreak of returning all of your wedding gifts!

I was snatched from the Perimeter location to help build this store many years ago and our hard work paid off– this is an aesthetically beautiful store with great employees!
When you walk in there is always someone there to greet you. This store has everything you could want to build your home– furniture, barware, bedding, bathroom accessories, gourmet foods and cookware, etc. It has a contemporary feel but also accommodates the more traditional client as well.
But this review comes with a warning– it is NOT in Northpoint mall. This confuses a lot of people. It is in a strip mall a few blocks from the mall itself, near a Barnes and Noble.