Rooms To Go Furniture Store – North Point

I ordered a coffee table from Rooms to Go from North Point, Alpharetta location. I chose to pick up the product. After a long wait at the warehouse (close to 1.5 hours), I brought the coffee table home. When the box was opened, found the damaged bottom peace inside. Did not seem like they have a good quality control system in place. Called customer service to replace it. Had to wait for 3 weeks for delivery. I requested delivery after 7 00 PM to receive the product. 2 days before delivery got a text that they would deliver between 1 to 5:00PM. Called customer service and told him about the request after 7 00 PM. The rep said that they wouldn’t honor request and sounded that they would come when it is convenient for them and not based on convenience of the customer. So he asked me to cancel the delivery and arrange delivery again after 48 hours. Again when we book, the rep said that they would not guarantee a time and will not know the time slot until 48 hours before. If they can not come when you are home, you have to go through rescheduling process as per him. Never seen anything like this customer service. This is my first purchase from Rooms to Go. But not having good experience. Product is bad, service is bad …

Rooms to Go needs to take a step into 2016. I don’t know how a company in this day and age can be profitable when they don’t even have the capability to send email confirmation of orders, it’s either have it faxed (are those still a thing?) or pick up the order confirmation in store. After many calls, I now know the in store sales system and the customer service department are working out of 2 completely separate systems that do not talk and I want any and all changes to be thoroughly documented and sent to me for my records. This, apparently, is not possible.
My experience: we ordered a bedroom set, dining set, and rug in store during the «grand opening». The dining set was explained upfront that it was on back order (until March!) and we accepted this and decided to purchase anyways. The bedroom set arrived on time, the mirror to the dresser was broken. The movers left the broken mirror at our house. We had to call several times to arrange a delivery of the new mirror and pick up of the old one — once again R2G is archaic and don’t have the capability to track inventory online and submit reorders instantly. The second mirror arrived — broken again! At this point, it’ll be a full month before we get our replacement mirror, assuming third time is the charm and it’s not actually broken. For our rug, our sales rep ordered a size too big and we called him the day after our in store purchase to change to a smaller size. Three days later, the larger rug arrived. When the bedroom furniture was delivered, we asked the delivery guys to take the large rug with them to return to the store. This wasn’t logged in the system, why would it be? R2G works off stone tablets, there’s no system to update. Once again, we made several calls to have the correct size rug delivered. I called again today to check on the status and talked to a different in store rep who said no re-​order has been placed yet. At this point I’m not sure if it’s human error or the R2G systems are really that awful. We have decided to cancel our rug and dining set orders and never purchase from R2G ever again. Hopefully our mirror arrives in one piece.
Giving 2 stars because I like our bedroom set, it looks nice and is decent quality for the price point. The rug and dining set, I guess I’ll never know.

We found the chairs we wanted and our salesperson was great. Since then nothing but disappointment. We waited all afternoon for the scheduled delivery only to be called late to be told it would be another four hours. We do have lives. Then we were told it would be another week. We had gotten rid of the chairs to be replaced the day before. Now we have guest coming… and no chairs.
Thanks for nothing Rooms To Go!

Please be aware of this place. I bought a couch, need repair and have been trying to get someone out to my house for over a month. This is my first review on Unilocal.Everyone that I have spoke to is awful, rude and inconsistent. I have spoke to: Customer Service, Sales Assoc, and even the Store Manager, no one helped me at all. The customer is NEVER right here, only employees of Rooms to Go, and I am still waiting another week for a phone call as to when they will be out to fix couch. But they only use a text to tell me, no personal contact. So if you cant make that time frame, you have to call Customer Service for the 10^th time and wait another week. Spoke to store manager and ending up with customer service calling me back, such a joke.

Really disappointed in our recent purchase with rooms to go. It’s actually the people who do their deliveries that were such a disappointment. We waited A MONTH to have our furniture delievered… A month in a new house with no furniture… Then they told us between 3−7pm it would be delievered. 635pm, they finally get there. The guys were tired. One was nice, one was throwing our furniture around and getting frustrated putting it together. I was wondering why they were not bringing in our dining table the entire time. I asked them 3 times, did they have it? They said yes, but never brought it out. Right when we got done cleaning up after them they said «looks like your dining table is damaged, you don’t want us to set it up». They proceeded to tell me that if they left the damaged piece in our garage, someone would come in 2 days and replace it. If they put it back on their truck, it would take 2 weeks to replace. This was a lie. I called rooms to go right away, and they said I had 2 days to call that in, and 2 weeks until my table would come. I have guest coming in town this weekend for superbowl and just to see our new house. and I have no table to serve anything on now…
The box they left in my garage, rooms to go told me I never should have accepted, even though we tried to reject it. The guys insisted on leaving it. Found out after the fact they just did not want to deal with returning it themselves. Also the box was torn in the middle, and it looked like they scratched with a key. We think they did this intentionally so they wouldn’t have to set anything else up because they were tired.
We paid so much money for the furniture and this is such a disappointment. I honestly will never recommend rooms to go to anyone. I’ll try my best to steer people away from this company because of their deception and lack of resolution to help us with this problem.

I know this is a corporate issue, but beware.
The last couple of months my payment has been received early (before the next billing cycle end.) The billing cycle seems to end on a different date each month. You would think a company would be grateful when a customer pays their bills ahead of schedule. NO NOT THIS ONE! I have accrued late the last couple of months.
I called Customer service yesterday, first person I spoke with I could not understand her because of the accent. (Save the Spanish people for the ones who press #2.) Then I asked to speak to her supervisor (Melissa I think was her name,) she was about as useful as paper towel on a baby’s butt. She could not give me an explanation as to why my month amount due went from $ 140 something to $ 259.00. I pay $ 200.00 a month, that seems like my month amount due would go down instead of going up. Melissa HUNG UP ON ME! NICE SUPERVISOR! I still have not received a logical explanation.
Is this how you make money, by charging people unwarranted late fees? I was raised paying a bill early was good, but apparently not with RTG.
Every piece of furniture I have in my house I have gotten from RTG, and I have always recommended them to friends and family.
Well those days are over! When I get this paid off I will never purchase another thing from you…

Last week I would have given negative stars but Todd our salesman really made all the difference in the world. He knows what customer service is and is honest about what is good and what isn’t. Their furniture isn’t the best quality so that’s why I gave 3 stars only. But Todd and the new manager Andre at the Northpoint store gets 5 stars.

WORST COSTUMER SERVICE EVER!
We bought $ 4.000 on a dinning room set on the Sophia Vergara collection. Salesman was fine.
Delivery was made very fast and we noticed one of the legs of the table was not assembled correctly. We called one of the delivery man right after he left (he was still on our road!). He refused to come back and told us to deal with costumer service.
At costumer service (after being rude on the phone and putting us on hold forever) they told us there was nothing they could do at the time. They’re ordering a new leg for the table for US to assemble (after paying $ 130 for delivery). Really???
In past years I have dealt with costumer service from Haverty’s and American Signature. Nothing compared to Rooms to Go experience. Never ever buying from them again.
You will get frustrated if you buy their furniture.

Bought a sofa loveseat last Sunday.
Salesman really insulted us and pushed for the damn furniture protection for 3 years.“I guarantee your pillows and couch are going to look disgusting within a year without this protection“
Oh yeah??? How the hell do you know? He literally just said we were pigs… we rejected the push 3 times… he was happy go lucky till the rejection. after that he turned into a jerk.
«Well you’ll have to stay home from 7am to 10pm if you want it delivered, can you do that?» Uh yeah dude. no need to be a douche.
Other than that joyful salesman, delivery was prompt
and a courtesy call given 20 minutes before delivery.
The young boys delivery was pleasant and polite.
Had to use a hammer to push in some tacks/​nails that came loose in the delivery. …but no biggie.
I would have gladly given 5 stars except for the salesman experience.
Thanks Cindy Crawford I love my new clean furniture.
Ps a can of Scotch guard online will guarantee an easy to clean couch.

I purchased furniture on July 3^rd. I waited two weeks for delivery and when the furniture arrived it was damaged. I waited another week to have furniture delivered to me in METRO ATL… and yet again it was damaged. There is obviously something wrong with the procedures of packing and delivering furniture. Customer services has not been helpful and the manager of the North Point location laughed when I called to tell him of the situation. In short, they have my money in CASH and they don’t care if I’m happy or not. I would never buy another item from them again and I would never refer a friend or enemy to them. This is the worst customer service I have every experienced and I can only say that Rooms to Go will eventually go out of business with this type of caring for the customer. What ever happened to caring about the customers satisfaction???

WORST CUSTOMER SERVICE. I have bought many furniture from Macys, Ashleigh, American signature, etc etc and this particular store in Northpoint has the worst customer service I have ever come across. I have too many complaints to list at this moment, and I do not feel they are worth my time, BUT PLEASE DO NOT BUY FROM THIS PARTICULAR ROOMS TO GO.

I’m sure this review won’t matter because unfortunately rooms to go makes enough money and is a large enough company that apparently customer service is completely irrelevant. My fiancé and I went into rooms to go looking for a new couch on 3÷22÷15 we found one we liked and went ahead and purchased it with the «help» of Jay… I’m using the word «help» for lack of a better term all he did is ask us how we were every 15 minutes and eventually rang us up when we made our decision. At check out we were told our couch wasn’t available until 4÷16÷15 for pickup (a little under a month after purchase date) we were going on a trip the first week of April so that was fine with us we said we would pick it up to at the store ourselves. Last night we called to speak with Jay to ask if instead of Thursday we could just pick up Saturday because it’d be easier since we work, while on the phone we inquired about the delivery charge as well, he said he was with another customer so he’s call us back.
Once he called us back he said that he’s showing the earliest we could pick up or have it delivered is the 26^th (never stating the month) we mentioned that we were already scheduled for ⁴⁄₁₆ so how was that possible? He said «let me check and I’ll call you back»
He called back a third time and said again the 26^th was the earliest we could pick up or have it delivered and that he had us down originally to pick up on 5÷7÷15… Though our paperwork all shows that we were scheduled 4÷16÷15. So we said okay if the 26^th is the soonest the 26^th is fine, (again assuming he meant APRIL 26^th) he said «okay then we’ll put you down for the 26^th that’s a Wednesday» and hangs up. Then we notice April 26^th isn’t a Wednesday. May 26^th is. So they’re trying to put us off ANOTHER MONTH… I’m furious.
We called back today to speak with someone else and were told again that 5÷26÷15 was the first day available and that they never had any available on 4÷16÷15 and she didn’t know why we were set up on that date. So why were we never contacted??? If we hadn’t called we would’ve gone to pick up on our scheduled day completely unaware that they didn’t even have the couch!
When we bought the couch we expected to wait a few weeks or so no big deal but two months??? This is ridiculous, their customer service isn’t bad it is non existent. They just talk in circles until you have no clue when or if you’re even getting furniture at all! I’m tempted to cancel our order all together.

Real pathetic customer service. No one was available to answer our questions. We had to approach several of the reps who were kept chatting with other reps. Do yourself a favor and step into the Macys furniture store next door… awesome service, much better quality.

If I could give them a zero I would! Mohammed the store manager is absolutely awful. The manager could care less if his customers are taken care of! This company nor this store care about their customers! Sales ppl are friendly, but after that good luck getting anyone else to be helpful! Please do not shop with them. If you’re looking for a deal go to Ashley furniture or Macy’s!

Rooms to Go is short for «ROOMS TO GO STRAIGHT TO THE TRASH»?
This place has the customer service quality of a brothel. You walk in, they’re all over you. friendly, helpful and knowledgeable. However, as you go back to let them know their furniture is falling apart, they want NOTHING to do with you.
–We bought an off-​white LEATHER sectional 3.5 years ago for about $ 2000. The salesperson told us that it was made out of patches of leather as opposed to one big piece,
–3 years later, the leather on 3 sections started to crack and peel gradually. I called RTG to see if they could replace the sections. Nope, no go on that one as they discontinued selling and dealing with the manufacturer in Shanghai, China. They asked me to send pictures. I did. Three months later when I didn’t hear back from them, I called and they told me they’d be giving me the depreciated value in the form of a voucher that could only be used in their RTG showrooms (not discounted pieces. not that I was tempted to set foot there anyway). The value was a whopping $ 230.73 AND they would also be coming to take the sectional too otherwise, we do not get our big voucher.
–We went to the store to see the manager because surely, they would understand our dilemma. The manager was reading my email on the computer and commenting on it, thinking I was one of his salespeople not the customer that just got royally shafted. He was smacking his gum and going, «WTH else does she want after 4 years?». I coughed to get him to realize that his foot was just inserted in his gum-​smacking hole. He was fine with that. He told me there was NOTHING he could do, that it was the way I was using the couch that led it to disintegrate and that there was nothing else he could do.
–Crappy company, crappy work ethic and for sure WE WILL NEVER EVER SET FOOT IN THAT PLACE!!! I’d get better quality and service at Goodwill than this scam of a business.

I purchased a bedroom suit ten years ago and the sales woman insisted that buying the Lifetime Warranty was the most wonderful thing; no matter what the damage, Rooms To Go will replace it, no questions asked. The mattress has now bowed in the center. I called the store which referred me to the corporate center informed me that, «sorry that vendor went out of business.» The paperwork all states RTG, the mattress tag states RTG, the warranty states RTG! I even asked for a comparable set and the corporate guy said, No then hung up.
RTG wants your money, then go the hell away.

There is one saying that has never rung truer for me than my experience with Rooms To Go: «you get what you pay for.»
I recently moved into a house. My husband and I are trying to furnish it. After all the expenses that go into moving and getting situated in a brand new home, we did not want to spend a fortune on the furnishings. We still wanted quality, though. My whole family was set to come in for Thanksgiving and I needed a dining room set. My husband and I searched many stores and found one we liked at Rooms To Go. We had heard that the quality at RTG isn’t the best, but we had friends who had positive buying experiences there. What could go wrong? We purchased a full dining room set from Tom. He let us know the hutch was on back order and would be available mid-​November. He also let us know that if we ever have any issues that we could call him directly and he’d help us out. He wrote on his business card that he works everyday except Tuesdays and Thursdays. We walked out of the store excited about our purchase.
We had the first delivery attempt at the end of September. Yes, the first… of many. The table they delivered had a scratch down the center. Also, the arm on the arm chair was cracked. It was a Sunday so I called the store to speak with Tom. The person I spoke to said Tom wasn’t working that day. Hmmmm… maybe it was just a fluke. I called their customer service department that Monday. I let them know that the scratch was on the surface of the table, and they set up an appointment for a tech to come out to fix it. They also made an appointment for the same day to have the chair replaced.
The tech showed up on time. He took one look at the table and told me that RTG would not allow him to fix that type of scratch since it was on the surface. In other words, RTG wasted both my time and the tech’s time. I’d have to have the whole table replaced. I waited for the delivery guys for my arm chair. And I waited, and waited, and waited. RTG gives you a four-​hour window but that’s only arbitrary. They can show up any time they’d like. The guys showed up very late. The new chair’s arm was completely broken off. A couple dozen f-​bombs came flying out of my mouth. My whole day was wasted on this failed delivery. It was Saturday so I called the store to speak with Tom. I was told that Tom was not there that day. I called customer service (they’re useless, btw). They set up a new redelivery for the table and chair for the same day as the hutch that would finally be delivered.
Two days before my delivery I received a call from RTG. The hutch was STILL on back order and wouldn’t be available for at least another month. I called the store upon hearing this and asked to speak with Tom. He wasn’t working that day. Of course… I spoke to a store manager who was useless. Nobody could give me answer. I had the table and chairs delivered that Saturday. The new table had marks all over it as though it was faded. I figured a tech could fix it. The arms on the arm chair were finally how they should be. I figured my nightmare was finally over. About an hour after delivery, I was cleaning under the table when I noticed the new chair was rocking. I realized that it was because one of the chair legs was significantly shorter than the other. I laughed. This whole situation had become comical. I called the store to talk to Tom. He was on vacation. For the love of…
I contacted RTG’s corporate headquarters via their email address. RTG gets two stars in this review only because their people who answer customers via email are actually competent… the only people in this company who are! A few emails back and forth and RTG finally agreed to take the whole set back. They would refund all my money. If anyone has issues with RTG, I highly recommend emailing them.
Because of RTG, my family ate Thanksgiving on bridge tables. Nothing like putting my great grandmother’s china and silverware on tables that I’ve previously played beer pong on. But, it was a lesson learned. My husband and I decided to spend the money (a lot more money… sigh…) and buy American-​made furniture made of solid wood. We’re significantly poorer, but the quality difference is unbelievable. So is the customer service, too.

Earlier this week I received a coupon for a sale this weekend. I know exactly which living room set I wanted to buy, but somehow misplaced my coupon. I called the store to ask if they had any extras there or could still honor it. I had the privilege of speaking to «Tom» who couldn’t have been less helpful. He was completely rude and our conversation resulted in me telling him he obviously showed no interest in making a sale and him hanging up on me. I would never give this business a dime and I don’t know how this man makes a living on commission. Never make a sale with Tom!