Auntie Anne’s

Auntie Anne never disappoints as far as taste goes; I love their sweet almond pretzel and their jalapeño pepperoni when they have it available (which sadly isn’t always). Interesting fact, they have an app that earns rewards… a nice little bonus.

Never been to a pretzel place that didn’t have pretzels ready… Now I have. If I were the owner of this franchise I’d be pissed. So many people walked away because they didn’t want to wait the 6 minutes it was going to take.

I do not usually write one star review but I had to write about the customer service I received. Coming to a place like this you would think that the people would at least put a smile on their face while serving, but nope I was wrong. I would like to write it for specifically April 25 around 5:00.
Me and a friend wanted to get pretzels because we had a coupon to get the pretzel nuggets and get a free pretzel. As we were walking, the cashier who happened to be hispanic or filipino, female and probably 5“2 being rude to a customer ahead of me. Normally if a customer gave the cashier the wrong form of payment, the cashier should politely inform that this is not right instead of being mean to the customer. From what I saw today, the cashier was already rude. I also noticed the customer was looking like she was pissed too after she left. My initial reaction was «wow that is bad customer service».
Now it came to my turn, the cashier gave us a dirty look (probably cause of the coupon in the hand). She started being rude and did not want to help at all until I called her to get me the almond pretzel nugget and the sourcream pretzel. To her, she thought it was ok to harshly grab the pretzel and pass it onto the table. After she grabbed the sourcream pretzel, she did not say what the total was and was waiting for the card and coupon and she rudely starred at me waiting for it. I gave it to her and in my head I was like «why could she be so rude?». Right when she turned around for a sec, she quickly rolled her eyes and gave a bad sigh of breathe. I do not know if I was making a bad move to smile and give it to her or was she just flat out naturally mean and having crappy customer service. After the payment, she just watched me hold the pretzels and did not offer me a bag or anything or say «thank you». Since I was trying to be nice I just said «have a great day» and she quickly gave me a dirty look again… like seriously? Someone actually was nice enough to you to say «have a great day» and you have the audacity to give them a dirty look. Like I am sorry for the female working there but I assure that I was at least being polite and respectful.
I honestly do not like being mean but this is by far one of the worst customer service I received. The pretzel left a very bitter after taste because of how I and my friend was treated and she also noticed that she rolled her eyes. I mean like you are getting paid to at least smile and give customers what they want, at least do it. In my case I would smile and help them as much as I can (I work at a boba shop so I understand what it is like).

They don’t let their pretzels rest after they roll them out and if you know anything about baking and handling dough. This is a crucial part to a good bake, when you handle the dough for an amount of time you are actually flattening it and taking the air bubbles that build up out. And if you don’t let it rest for a second time, you don’t allow for these air bubbles to build up again making the pretzels flat and dense and not nice and fluffy on the inside. And their frozen lemonade taste nothing like lemonade, there was no citrus flavor. Just color with ice and liquid.
Also, there is a girl with black glasses that just comes off as if she hates her job and comes off as genuinely fake. And I understand you work at a pretzel place but it’s hard to want to ever come back with such a bad disposition.
Get yourself together Auntie Anne’s.

FYI– while shopping at The Santa Anita mall yesterday I stopped by Auntie Anne’s Pretzels next to Nordstrom for a snack. I gave the cashier a $ 20 bill for the pretzel. He gave change back of $ 17 and some change. Then this morning I went to MacDonald’s and gave them the $ 10. Soon they returned with the $ 10 saying it is counterfeit! I of course was in shock since I don’t deal in counterfeit money. She then informed me they had to keep the bill and I still had to pay. After much discussion I went home and called the Santa Anita mall and Aunt Annie’s Pretzels. They informed me that they don’t check any bills under $ 20. I realized they don’t need to since the losses (bills under $ 20) would be passed on to the public when they made change. Rarely do larger bills get made in change. Then you and me (the public) would be stuck with the loss when you go somewhere that scans every bill.
The thing is, it should be the responsibility of the merchant to scan every bill.

Like many other pretzel places, these pretzels are best when warm/​fresh! I love their almond pretzel. They’re generous with the almond coating and when it comes out warm the almonds feel toasted. Yum! Sometimes I’ll opt for a plain pretzel with hot salsa cheese dip; too bad they can’t warm up the cheese for you. Their plain pretzels are perfectly salted (not too much) and the texture of the pretzel is spot on. A little hard on the outside, but soft and moist on the inside.
They no longer give out stamps on the frequent buyer card at this location. The cashier said they lost their stamp, but they will still accept your card when filled for a free pretzel. There’s no order to their lines and the wait can get a little long considering they only have one register.

Omg, I’ve never been to Auntie Anne’s before. (Often choosing Wetzels). I actually thought this was a Wetzles until I got in line and noticed it wasn’t. I figured what the heck! A pretzel is a pretzel. I saw they had a sweet almond flavor which sounded delicious! And man, it was! The little shack was working hard to make more pretzels. They were pretty much selling out and happened to have a nice pile of the almond pretzels. I purchased one with sweet glaze dip and a original lemonade. Everything was delicious. The pretzel was nice and warm, crisp and sweet. The glaze was sweet. Oh god it was amazing. The service was not bad either… the young ladies behind the counter were all helping as fast as they could go. I’ll definitely be back!

Free birthday pretzel!
This location is upstairs next to CPK. There is another location downstairs by Nordstorms.
Pepperoni Pretzel — $ 3.99 — Got here at opening and the pretzel was hot and fresh out the oven. Bottom was crispy and the top was nice a chewy. Pepperoni and cheese on a pretzel!

The pretzels are at best mediocre mall quality, and they charge $ 1 for soda refills. I’m sorry, but I THOUGHT THIS WAS AMERICA

Sad that they discontinued the Raisin Glazin’ Pretzel … But, I came here for the National Pretzel week.

Auntie Anne’s Pretzels always hits the spot! Whether you’re craving something salty, sweet, or even spicy… Auntie Anne’s has got you covered.
Auntie Anne’s Pretzels was always a must during my mall visits as a child/​teen. I still enjoy their warm pretzels and they are just as good as I remember!
During my latest visit, the service was great and efficient. The team members are friendly and the pretzels are all baked fresh.
I ordered an Almond pretzel ($ 3.69) and it was delicious. It was baked fresh and was soo tasty. The almond bits were crunchy, the pretzel was hot and chewy soft on the inside. Just the perfect crunch on the outside. Sweet, but not too sweet… this pretzel was perfect.
I’ll be back to order my other favorites: pepperoni pretzel, jalapeño pretzel (with cheese dip), cinnamon pretzel and more almond pretzels, YUM!

My all time favorite snack to get at the Santa Anita Mall! There are two locations of Auntie Anne’s (one upstairs right next to CPK and another one right in front of Nordstroms). I always go to the one in front of Nordstroms because thats where I shop at the most. On weekends this small joint is usually packed, but on weekdays they are very fast.
Eating a pretzel is honestly the best snack to eat while you shop or when you go to the movies (just sneak the bag in your purse). My favorite flavor to get is ALMOND! This is the only flavor I will ever get at Auntie Anne’s. Its sweet, crunchy and amazingggg! The actually almonds are pretty big pieces that you can tell have been caramelized onto the pretzel. I always compare Auntie Anne’s pretzel to Wetzel Pretzels, and OMG Anne’s is soo much better.
My boyfriend likes the sour cream and onion flavor, but he had one really bad experience. As he was eating the pretzel, I guess there was SO much sour cream and onion powder on them that he swallowed it wrong when he ate it. He then started to cough up a lot of powder and nearly choked! After that experience he never ate Auntie Anne’s again. The lady put wayyy too much powder in there and it wasnt evenly spread out amongst the pretzel.
They also hand out free samples so make sure you take one! Dont forget to ask for a stamp card! After a certain amount of pretzels you buy, you get one for FREE! They will add up fast, dont worry.

There are 2 Auntie Anne’s in this mall. This one specifically is located right near Macy’s. I can’t resist their Crunchy Almond Pretzel. It’s slightly sweet, crunchy, nutty, soft & chewy. I love their pretzel dogs. They come regular size & the mini. Auntie Anne’s uses New Yorks Nathan’s Famous Beef hot dogs. They are juicy, have a nice snap to them & the buttery pretzel dough wrapped oh so pristinely around that dog is just pure perfection. If you are craving a pizza alternative try their pepperoni pretzel it’s fantastic for that craving.

4.5 stars for these pretzels!
Auntie Anne’s pretzels are just heeaaaavenly! When you are walking into Westfield and something amazing wafts by your nose, that’s the Auntie Anne’s pretzels!
There are actually TWO Auntie Anne’s pretzel stands in the mall, one on the second floor next to Old Navy and the other on the first floor next to Michael Kors. They know that people like me are lazy and can’t get enough of their pretzels so they have it conveniently located in two parts of the mall. YAY, lucky me!
I would have given them 5 stars if not for their inflated prices. Many years ago, these pretzels used to go for around $ 2 I think. Now, they cost around $ 3.50 a pretzel. But sign up for their Pretzel Perks thing and you’ll get monthly coupons of BOGO or Buy 2 Get 1 Free or Buy 1 and Lemonade and Get 1 Free. Don’t buy these things without the coupon!
You should also ask them for the stamp card. For every 6 pretzels you buy, you get 1 free! Better than a lot of other places where you have to buy 10 before you can get 1 free.
My all time favorites are the:
–cinnamon
–sour cream and onion
–almond
All the other flavors are also good!
I’ve tried buying their kit at CVS once and making it myself. It kinda works but by the end of baking them, I didn’t really want to eat them. Unless you’re a Bake Master, save yourself the trouble and just buy them fresh here. These guys really know what their doing making these things all day every day.

My favorite pretzel place is Auntie Anne’s! My daughter and I usually order the Pretzel Nuggets seasoned with Sour Cream and Onion. Sometimes they run out of the nuggets so instead I order the unsalted pretzel with Sour Cream and Onion; the salted pretzel is too salty. While we wait for our pretzel, my little one likes to watch the employees prepare and make the fresh pretzel through the glass window.
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:Food:
The pretzel always taste fresh, soft, warm and chewy. Every time I purchase a pretzel, I am always satisfied. When we order the sour cream and onion it can get messy because of the white powder. I also tasted the Sweet Almond Pretzel, it is coated with sweet crushed almond pieces. We like to pair it with the Caramel Dip but it can be too sweet. We also like the Cinnamon Sugar Pretzel Nuggets and Pretzel dog.
:Customer Service:
The staff is usually friendly.
:M’s Notes:
They also have the following items: Regular Pretzel Dog, Jumbo Pretzel Dog, Mini Pretzel Hot Dog, Pepperoni Pretzel, Pretzel Nuggets, and Cinnamon Glaze Nuggets, lemonade and frozen lemonade.
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Service here is 100% great (thanks Brian!) and the frozen Lemonade is quite refreshing!!!
Parking is easy, this is a Mall after all, @ Westfield Santa Anita.

I really like Auntie Anne’s pretzels, but do not eat them often as they have quite a lot of calories (anywhere from 250−400+ calories, not including their dipping sauces). So they truly are like a treat for me that I truly enjoy thoroughly when I do get to have one.
It is always nice to watch the employees make fresh pretzels. They pick up that dough in the and twist it pretty quickly and make it look so easy to make (but I know it isn’t that easy to fold it like they do).
I really do enjoy the flavors that Auntie Anne’s offer though. And most of the time I will always share which ever type of delicious pretzel I pick. You can find these soft bread pretzels in either sweet or savory notes. I usually gravitate towards the savory (but every once in a while, I do pick a sweet flavored one like the sweet almond and cinnamon & sugar). I like the jalapeño and the roasted garlic & parmesan.
By the way, there are a few locations of Auntie Anne’s at this Westfield Mall. Often times you can find coupons for a buy 1 get 1 free pretzel or a special with their pretzel dogs or pretzel sticks.

HOT fresh jalapeño pretzels straight out of the oven, with a side of the hot salsa cheese… :D

I love Auntie Anne’s! This place used to save me from starvation during my stint at the mall.
My faves are Almond pretzel in the icing dip when I want something sweet & Jalapeño pretzel in the cheese dip when I want something savory. They always come out hot and fresh!
There are 2 locations inside the mall. I like the location near Macy’s on the 2^nd floor more than the kiosk on the 1^st floor near Nordys.

I’m not sure about their pretzels but I ordered a lemonade from here and it was delish! It was perfectly sweet and I had to restrain myself from drinking the entire thing. The staff was also very nice and cordial when we ordered =D