Mrs Fields Cookies

I love Mrs. Fields but I really dislike this one. Two reasons :
1) the Asian lady is very disrespectful
2) the cookies are stale af and some of them are over baked.

Wow! I should have read the reviews (warnings) about the angry Asian cookie monger, who obviously doesn’t want to actually sell cookies, but tend to the cookies instead, and just doesn’t want to be bothered by pesky customers with their silly questions like «how much is a cookie tin?» as she responds «prices over there, what you want!?»… Luckily, Kelley’s Kookies is just up above on the second level, and they have lots of free samples, and EXCELLENT customer service, so I happily bought my gift boxes there instead.

Encountered a very rude old Asian lady working here today. Not sure how she got a job with her broken English and horrible attitude– feel free to go back to your country anytime if you’re not going to take some basic English classes or are unwilling to change your attitude towards fellow customers.
Love Mrs. Fields cookies but if this kind of customer service keeps up, quality alone will not hold up your business!
***EDIT*** After reading other reviews, there is a possibility that she owns this particular business? Lol. Apparently she’s never heard of the saying «do what you love and you’ll never have to work a day in your life». d:

the worst old asian lady ever. she needs to get fired with her attitude. so rude. bye

This disgusting evil old lady suddenly decided today she wanted a 5 $ minimum on credit card! Can someone stop her from destroying our childhood?!?
FOLLOW UP: I contacted Mrs. Fields corporate
A quote from corporate:
«It is against company policy for any of our stores to require a minimum purchase or to add a surcharge to the total of any customers, who wish to use their credit or debit cards. I will immediately forward your concerns to the franchise owners so that this situation may be investigated and the necessary corrections may be made at the store level.»

Old asian lady was so rude and mean that she would only help me out when i asked to buy somethin… Thanks for saving me money n wasting my time. She needs to get fired cuz shes chasing away customers

Got one sea salt cookie for $ 2.39 total. The cookie tasted good and I think it was worth the money. There was an older woman working at the front. She was cutting a fresh batch of cookies. When she saw me standing she immediately asked if she could help me. A good sign.
I asked her if the cookies were fresh. I don’t know =/​some bakeries leave their cookies sitting out there for three days straight and they taste all stale and gross. She looked kind of offended by my question and said «of course they’re fresh.»
I bought the cookie, thanked for her help and after the sale she turned without a word and went back to cutting her cookies without acknowledging my thanks. All in all, customer service is okay but just at the bare minimum. It’s customer service where you know the person helping you really doesn’t give a you-​know-​what.

I remember getting my first Mrs. Fields cookie when I was 8-​years-​old at the Glendale Galleria. Twenty-​six years later, I still get the urge… This location, however, is more in need of a purge.
Customer Service —
Very poor.
I purchased $ 20 worth of cookies and realized that I could use a tin. Usually we are asked if we could use a tin (while shopping at other locations), but here, it was an afterthought. That’s fine, but the issue came in when trying to figure out how to charge me for the tin. The young lady that was helping us was new and tired, it seemed, because she couldn’t understand the «How much more for a tin?» or the «I bought a dozen cookies, how much more do I have to give you to get the tin?»
She wisely asked her coworker who said, «$ 2.»
We were fine with the expense and proceeded to complete our order when, the young lady who told us it was $ 2 came from the back of the store and said, «It’s $ 5. I asked the person [manager, we presumed] in the back and she said $ 5.»
Okay, $ 5 it is then. It would be nice if customers were given a straight answer the first time and not be misled. But this issue is minor in comparison to what we witnessed next.
Food Safety —
Dangerous and flippant practices.
Our order of cookies were put in paper bags and placed on a prep table right in front of the store’s oven. The «person from the back,» whom we believed to be the manager, came out front to bake some cookies. She looked apathetic; didn’t greet any of the customers waiting, didn’t talk to the two gals working up front. As she pulled a tray out, she slid said tray across the baker’s table, knocking one bag of our cookies to the floor.
One of the young ladies working up front saw this and had a clear expression of disbelief on her face. The «person from the back» saw the bag fall over and didn’t bat an eye. She kept prepping the batch of cookies; business as usual. The disbelieving young lady picked up the bag and put it on the table, while looking at the «person from the back» for direction. None was given.
As an auditor involved in business and safety practices, I sat back and watched. In my line of work, human beings do what human beings do, but are allowed to correct mistakes. Minutes passed and the grounded bag of cookies sat there. There was no offer for a new bag of cookies and no apology.
I spoke up and requested a new bag. There was a pregnant pause of inaction, everyone looking to the «person from the back» for guidance. She ignored the situation until the silence was too much to contend with. She looked at me and asked if I wanted new cookies. When I repeated that I did, she sniped out a command to the girls to get new cookies.
One of the girls grabbed the downed bag of cookies, took them out of the bag and put them on the display tray with the other cookies customers were perusing. So you have cookies that have, essentially been on the floor, back in the display case. I told them not to do that. The «person from the back» barked at them not to do that as well.
Still no apology.
I was asked a third time if I wanted fresh cookies, which I believe came from sheer nervousness by the young ladies up front. I said «Yes, and an apology.» They apologized, but it wasn’t them I was looking for an apology, it was that «person from the back.» She couldn’t be bothered.
Customer food, dropped on the floor, in an unsealed paper bag is a very bad thing. Nonchalant, if not arrogant handling of food is dangerous.

I’m pretty shocked to see these reviews and amused because I can see what everyone is talking about… Ha… I agree the older lady is rude but I’ve figured it out I typically show up early so I can get the fresh cookies and avoid the scary lady… The cookies are good and soft so I’m a regular every time I get dragged to the mall by my sisters. My fav is the white chunk and Debra’s. So hard to pick though because of the variety… Grr…

We wanted to get some chocolate chip and oatmeal cookies. It was 3 for $ 5. So she put 2 oatmeal and 1 chocolate chip in a bag. Why did she assume we wanted 2 oatmeal and 1 chocolate chip when we told her we wanted 3 chocolate chips and 3 oatmeal cookies. She then yelled at my boyfriend, «It’s all in the bag! I put them both in, sir!» He then explained to her he wanted 3 of each and she had an angry and very unpleasant facial expression.
We thought she was having a bad day and didn’t want to cause a scene by asking her what her problem was. Another Unilocal reviewer had the same attitude from this cashier lady so I’m assuming she’s been having a bad day every day since she started working here?
If she continues to give customers attitudes, no one would ever want to come back. Surely, I will never come back. If she hated her job so much, she should just quit. I’m sure someone else needs the job and can provide better service than her.
As far as the cookies they’re okay. Nothing special about it but it left a bitter tastes in my mouth knowing we bought it from a bitter lady.
Is that REALLY the way the cookie crumbles???

Horrible service. The lady at the cashier was very rude and not welcoming what so ever. When she was asking questions on what I want she had a lot of attitude doing so for no reason what so ever. Change up the staff, and the cookies were okay, they were not warm and not too fresh, I have had better…

I use to eat here everyday when i was pregnant. The best chocolate chip cookies!,

I’m pretty bummed out about Mrs. Fields Cookies. First off I was craving a cookie and I was at the mall so we decided to get a few of them and we decided to be cute and get the mini cookies. This place is quite close to the food court on the Bottom floor :)
I have never tried their mini cookies before but I was expecting it to taste exactly like the bigger versions of them. But they did not at all. I had one bite of the small mini cookies and I disliked it. It tasted like it had preservatives in it or something. It tasted old and not good. :(
I also disliked that you CAN’T PAY WITH CREDIT CARD!!! I only had $ 5.00 and that was about how much it coasted to get those mini cookies. What a disappointment. :/​
Some Tips:
BRING CASH
Don’t get the MINI COOKIES !!

Sometimes, I need a good cookie fix… thank goodness for Mrs. Fields.
I like getting their mini cookies so I don’t feel so guilty for getting a variety of them.
The cookies go well with the coffee. The perfect snack.

I always run out of ideas for gifts, mostly due to laziness, so I sometimes opt for a «Cookie Card.» The last time I came here, the girl who took my order actually made the time to write «Happy Birthday» in Arabic. That was awesome.
Upon receiving her Cookie Card, my friend responded, «Wow, you’re sooo gay! I love it!» Mission Accomplished.
The only negative is the location. I hate the mall, but whatcha gonna do?