Firestone Complete Auto Care

Staff was professional and did a good job, but it shouldn’t take an hour to do an oil change and rotate tires. Cost was $ 105 for synthetic and the rotation. Might of gotten it cheaper elsewhere if i did the two separately but I was happy with the service and there was no hint of trying to upsell me like I’ve had issue with at Jiffy lube (phoenix not here). I’d go back again.

Brought my car in to this location and was very pleased. Took care of what was needed and in a timely matter. Which was great, because I thought it was going to be a lot longer than what I was expected for the service that was needed. The customers service was awesome. Over all great experience.

I love using this location I was there a few days ago and a woman forgot her brothers wheel chair and Dave and a few other technicians rolled the office chair to the parking lot and helped him inside it was the sweetest thing I’ve seen in a while. Frances is the greatest sales woman she is always professional and polite… I think its time for her raise!!! :) they provide great customer service & always in a timely manner I will be back for sure!

I have used SM Firestone on several occasions for wheel alignment and state inspection, nothing more. Francis has always been the person I deal with and she has always been pleasant and professional. Although I know people personally who have not had as good an experience, I believe it is due to their decision to bring work to Firestone that is outside their scope of expertise. Although they promote themselves as a «total care» provider, I would urge extreme caution and suggest instead finding a good independent mechanic shop. But for tire purchase or repair, wheel alignment, these folks are really good. I wish they were a bit faster both in getting started on a job and getting it done, but the work they have done appears to have been done correctly. Anyway, Francis has been great and we’ll continue to go there for alignments and tire related issues.

Had an excellent visit at Firestone — they had a special going for synthetic oil change — I have an Acura ILX that takes a special oil and they applied $ 15 off my oil change — they found a puncture in my tire and repaired it at no charge. Dave was awesome very friendly and knowledgeable ! He said I had some minor wear on my front tires and should consider getting an alignment but it is not that serious at this time. I love how they did more than I expected at a far cheaper price than the dealership — and they didn’t pressure me in any way for anything. Oil change was 50% cheaper than at the dealership — I will be back for sure!

Gone here twice and each time the work was done well and the car was ready when they said it would be. Had four tires and a battery replaced with quality parts and the price was reasonable, though NO shop is cheap.

I’ve taken my car to JJ in the past. He’s a great service advisor. I used to be in the auto business for several years. So I know a good service advisor when I deal with one. Straight to the point. Easy to deal with. Thanks for bringing him back!

They do a good job, but we ended up having to wait twice as long as they told us we would. They’re not necessarily unfriendly, but I wouldn’t call them friendly either. They’re also too persistent when they try to sell you tires.

Typically, I hit up Discount Tire for my tire needs. They didn’t have tires in stock for today, so after shopping around I ended up coming here. I ended up getting four Firestone Firehawk tires and an oil change for my 2014 Mustang. They mentioned it would take an hour and 45 minutes, and it ended up taking 2 hours which is fine by me. They have free wifi, which good too. The only thing I wish they had is more seating. Other than that, it was a decent experience.

I stopped in today to get a quote and was helped by JJ. He was extremely helpful and listened to all of my concerns since my car is older. I let him know how much I could spend and we worked on a package that I could afford. I also used this Firestone years back and received good service then too. Why do I like Firestone? They have a million locations so if you need to use the road hazard warranty, it’s easy to get service where ever you are. The warranty is great, i would always recommend it! All the nails on Austin roads, you’ll definitely use it!!!

My car was not ready (even after they called me TWICE to tell me to come pick it up) even though it was there over 12 hours. They didn’t do basic things I asked — refilling the washer fluid, etc. Overall lazy service. Go elsewhere!

Horrible place. I made an appointment at 11am. They said they didn’t have my on schedule so they made a new appointment and said it would take an hour and half. I ended up waiting for three hours.

They have always treated my wife and I right. We’ve done tires, alignments, and state inspections and have always received honest feedback. I feel comfortable with my experiences to recommend to a friend.

My vehicle broke down in front of Firestone. I have not used them for repairs, only for tires and oil changes, but have done so for years. I asked for a diagnostic to be run on my vehicle to see if there were any obvious issues. I received a phone call saying that it would cost another $ 320 on top of the $ 85 diagnostic, for the tech to take apart my engine and «see if anything was damaged.» I told the person on the phone not to proceed — that that was too much money for just poking around and not actually fixing anything. I called a family member to help me pick it up and take a look since they own a dealership and know cars. I went to pick up my car and was informed it would need to be «put back together and rolled out of the shop» which I thought was odd but paid my bill and was told to come back later. Upon picking up my vehicle and towing it to my family member’s dealership, I am appalled to find that belts and pulleys from my vehicle are hidden in my backseat floorboard. I immediately called Firestone, had a run around of people, then finally spoke to the technician who worked on my vehicle. He was extremely rude and tried to tell me that since my vehicle wasn’t running when I brought it in, that they didn’t have to put it back together. He also told me he would not put it back together and refund my money. That makes absolutely no sense as a business practice and there is a sign in the lobby of the store saying if the service is not done correctly, it is free. So I have paid $ 85.19 for someone to make my car worse — not any better.

I don’t what is up with all the bad ratings, but I have had nothing but good things to say about this location. I recently took my Honda Pilot to get the window regulator replaced. The work was done in an hour, and everything turned out great. The best part is that I was able to save over $ 160 taking it here than going to Howdy Honda. The dealership wanted $ 380 to fix it!

Negative stars to these idiots would be a compliment. We have been going to them since they opened. We have had several bad experiences and should have known better than to return for a simple oil change. They were very rude and would not give a time to do the oil change. Even though we have had the oil changed there before in our BMW the Idiot working quoted a price triple what they have charged us before. His excuse was that they didnt have the correct oil filter so would have to pay someone to go pick one up and that cost would have to be added into the price. REALLY???
He had purchased 3 tires from them last month and had mentioned he wanted his free tire. With out even looking up the information he said“you bought the crappy tires, thats not part of the deal” My husband said those are the tires you recommended and you didnt say they were crappy when I handed you the money. Anyway that went on like that for quite awhile. Needless to say we will be taking our business completely away from ANY «Firestone» with all the bad press they have received you would think they would be a little more professional and honest. Shame on Firestone!

beware!!! My sister in law came in for a simple oil change and a belt change. Seems they double gasketed the oil filter and then a check engine light magically appeared. All of her oil leaked out of her car and called them back to tell them of the problem. They told her $ 79 to diagnose why the check engine light was on. After a few days of bitching they finally fixed the problem after denying they did anything wrong. Apparently they are well known for removing vacuum hoses and causing check engine lights on and getting people to pay for diagnoses and unneeded repairs. Save your money and go somewhere else.

I’ve used Firestone (this and other locations) with various success over the years. The other day, I needed help fast (leaving town) and they took care of my problem in an hr.
I know that they usually have ONE specialist mechanic on duty, so if he is booked up you will have to wait. Other personnel will do the whole «tire thing» for you, so really — it depends on what you need. They do have their own payment plan/​card option which can save you in a pinch, if your credit is decent.

I also had awful customer service at the Southpark Meadows location and moved my business to the South Congress location. The SM store couldn’t figure out that I had a transmission problem and gave me the advice to keep driving my car until it broke down then have it towed to SM Firestone. HELLO– that’s dangerous advice. I know you want my business, but I’m not stupid enough to do that. (I ended up at Aamco on Stassney for that particular issue)
Craig at the S Congress location gave excellent service the last time I needed new belts and an alternator, and I’ve made that my home store for my general car repair needs. They also have the CLEANEST restrooms I’ve seen at any mechanic place. Hey, it matters to us ladies.

I tried giving no stars, but it would not allow me to continue without giving at least one.
What a terrible experience.
I walked in for an oil change, surprised to see no one else waiting in the lobby. I started to give them my name when they inturrupted and told me to just sit down and they would call me back up when they were ready. Another lady walks in after I get settled in my seat and gets immediate attention. I hear her tell them she wants an oil change and they sign her right in and tell her it’ll be about thirty minutes.
I walk back up to the desk, a little frustrated now and sign myself in. I tell them that I, too, want an oil change. They tell me it’ll be AT LEAST a 2 ½ hour wait. I had some errands to run in the nearby Southpark Meadowns shopping center, so I agreed to disagree.
When I came back into the lobby after 2 ½ hours of walking the shopping center, they wanted to offer me additional services and tell me I needed new tires (my tires are brand new).
I will NEVER go back here. They have TERRIBLE customer service.