Mattress Firm Gateway

Our experience with purchasing a new mattress went great. We were greeted the moment we walked through the door and were helped the entire way by Rosetta. She was so friendly and knowledgeable, and we never felt pushed or pressured at all. We would certainly recommend this location to anyone in the market for a new bed.

Will is fantastic, he helped us so much, I loved shopping here, it felt like home and he went the extra mile for us in selecting a mattress.

We could not have had a more perfect experience here. Literally walked up to the store at 7:59pm on a Friday night, 1 minute before they closed. I apologized for stopping in as they were about to close but I just wanted to try the Beautyrest to see which one I wanted, whether plush or firm. I purchased a Queen sized Beautyrest 10 years ago but we were ready to upgrade to a King.
I LOVE BEAUTYREST. They are really the best beds as mine sleeps as comfortably as the day I purchased it and I wanted to ensure that I was getting the same one (over the last 10 years though, models changed etc so I couldn’t just buy the exact one).
Jessica Wheeler, the store manager was insanely helpful and honest and assured me that I was making the right decision; Beautyrest is the innovation brand. She was highly knowledgeable about the product, giving me detailed explanation about the coils, the type of foam used and why one bed was more expensive than the next. We ended up with the Fisher Island Recharge.
We walked out not 20 mins later with a killer deal (bought clearance box springs), great customer service and received our new bed in about 24 hours. My only tip is that if you don’t use the financing, you have more room to negotiate a price.
Oh, and if you’re shopping for a Tempurpedic, they do have a $ 13K model on the floor. It’s very different in feeling but fun to try it out.

This store was the 4^th stop on our hunt for a new mattress. We spent 90 minutes here two days in a row trying out different mattresses. We worked with Jessica and she was great. Turns out she’s the store manager and really knew her stuff. She was able to make some recommendations based on our input, then let us try them out without «hovering». She would appropriately check in with us to see how we were doing, and we felt no pressure to hurry up. Today we ended up buying a Tempur-​pedic, and can’t wait to try it out. Thanks Jessica for making this an excellent experience.

We have had two excellent experiences with the staff at this store. In March 2014 we purchased a king mattress from their inventory of returns. It has really worked out well and we saved quite a bit by purchasing a return. In late September we returned to buy another mattress (queen). The salesperson found us an excellent deal that met our price point with a mattress floor model that, if new, would have been several hundred dollars more than we wanted to pay. Unfortunately, we realized the day after the mattress was delivered that it was broken. I called the store and spoke to a manager (Todd). Within 2 hours I received a call back scheduling delivery of a brand new identical replacement mattress on the next delivery day: AT NO ADDITIONAL CHARGE. This prompt and generous response greatly exceeded my expectations. I definitely recommend Mattress Firm to anyone looking to buy a good mattress, at a good price, with a firm that backs up it’s aim to please their customers.

I want to thank Josh at this store for helping me solve my many issues in purchasing the right mattress for me. This happened to be a very complicated transaction with delivery and also choice of mattress. He was very informed, friendly and patient. I would recommend this location to any of my friends or family.