Coach

On Saturday, Oct. 3, 2015 I visited this Coach store on the Magnificent Mile at about 4pm. I was on a mission to purchase 2 wristlets in mind for my 2 sisters’ birthdays. One of the gifts I ended up purchasing was a Violet/​Silver Corner zip wristlet in crossgrain leather. One of the Coach staff members, David, went out of his way to find that wristlet for me! After a staff member brought up my other wristlet gift, we were told that despite their inventory saying there was 1 Violet/​Silver wristlet available, it was not. David said he would double check for me in their inventory. And low and behold, David came back with the new wristlet from the back. Not only was David’s gesture very kind, but my sister’s favorite color is Purple and she just absolutely loved the wristlet! (And my other sister loved her’s too). Thank you David!

I came to the store because a bag that had been gifted to me less than a year ago was in really sorry shape. The strap had torn off, which was a product of poor design (a thin strap shouldn’t be on such a big bag). So I brought it in for repair. The staffer who greeted me was super friendly and accommodating. He agreed the bag should be repaired, free of charge, by Coach and organized to send it to the repair facility ASAP. I got a tracking number and was assured it would be returned to me within 4 – 6 weeks. This seemed like a long time, but I understood this was the process.
After six weeks without a peep from them, I called the store, and they referred me to the Coach 1 – 800 line. I gave them my info, and they informed me they would need at least another week because (according to their records), the bag had sat at the Coach store for a month before being mailed to the repair facility. The bag is supposed to arrive today (now eight weeks since I dropped it off at the store).
I think it’s pretty ridiculous that they promise 4 – 6 weeks when four of those weeks it was sitting in a back room on Michigan Avenue (and then it was an additional two weeks). The fact that my bag didn’t even last a year with normal wear and then the trouble of getting this fixed makes me seriously question purchasing another bag from Coach.

I walked in and everyone was staring at me, made me feel very uncomfortable. I was looking to buy a man bag as well as i was carrying my Louis Vuitton bag and $ 10,000 in my pocket ready to buy anything that I liked. They had over 5 employees and one of them approach me and asked if i was looking for something in particular, so i said I’m looking for a man’s bag and he didn’t say anything and kinda started following me around ignoring me. I walked in the store with the intention of purchasing 2 bags but after the rude and awkward experience I decided not to buy anything and i will also never go back to that store again! I been to better stores like Louis Vuitton and I actually felt very comfortable there. They have friendly employees and they let you walk around freely without starring at you or following you, unlike this cheap overrated store (Coach) I rarely shop in stores like this. I will stay in my personal favorite (Louis Vuitton, Prada, Topman, Etc) I don’t recommend anyone to visit this Coach store! Don’t even dare to walk in if there’s no one inside but employees. They will all look at you weirdly and follow you around… You can expect to see at least 7 or 8 unnecessary associates that just make the experience even worst!

When those tempting coupons of up to 30% percent off, depending on how much you spend, arrives in the mail, and the current one has the cutest Yorkie sitting in one of Coach’s new Fall tote bags, sans those obnoxious C’s (all over the bag), I’m going in. The bag featured on the ad was pretty and the pup, even prettier. I was ready to pluck down the $ 500 until realizing that this new bag was going to look like yesterday’s leftovers when again, new styles arrive in another 30 days. That’s my problem with Coach, and it’s personal. They’ve tired of the C’s all over the place (for the most part), and stick to leather made in China… like most USA design houses outside of the premier European ones who still count Italy and Brazil for their leather experts. I get why my friends and family love Coach, but no matter how friendly the staff is and that’s what they are. If you’re not sure what you want, would like a bit of advice from someone who knows their merchandise and is somewhat biased, this is the place to go. Their inventory is huge and if they don’t have what you’re looking for, they’ll offer to order it for you elsewhere and have it mailed to you. I just can’t jump on the Coach train. I gave my savings card to my friend who lives/​breathes Coach. Perhaps it’s better to spread the interest around to some of the other stores, also with purses on their brains. I went to the competition and bought a butter leather bag that will be featured at the store until at least the holidays!

My two year search for the perfect casual nylon fall jacket finally ended last weekend while on a trip to Chicago. Thanks to Stephanie W. of Coach. I described exactly what I was looking for and she led me right to it. She put it on hold for me until the next day, no pressure to buy at that moment, which I appreciated. I came back the next day and purchased it. I just received my black nylon bomber jacket in the mail this week. Thanks to Stephanie and Coach for helping me find my perfect jacket.

My leather Polo Ralph Lauren jacked was getting a bit «long in the tooth» and not in a good way. It was also getting a bit too big.
I searched and searched for a good leather jacket. They’re so hard to find! I don’t like elastic waist bands or cuffs. That drives me crazy and isn’t «dressy enough» for my taste.
Coach had the perfect leather jacket. The styling was very simple, with zippers to close up th sleeves and very little seams. The leather of course is nothing short of fine, substantial thick leather with a quality lining. The collar is simple too. This is a timeless classic that will become more attractive with age. It will always look fantastic, always in style. One can dress it up or down.
I suppose my point here is that the jacket is a metaphor for the entire Coach line. Classic, classy, quality merchandise, attention to detail… One never goes wrong with Coach.
Enough cannot be said for their staff who are very, very helpful. And they love my dog too!

I bought a purse here that was super cute here and they gave me a new bag from the back and not the one on display. So I didn’t think much of it and went home. The next night I was going to use so I took the tag off and was about to slide the tissue paper off that covered it to realize there was this small stain on it.
I went back to the store the next day and even with the tag off, they immediately exchanged it for a new one, no questions asked. Nice service, mom and I were always coach people so it feels nice knowing they will take care of u. We ended up buying another one after exchanging mine out!

Excellent quality and good service!

First, who doesn’t love coach! They have terrific designs and the bags that I’ve had or several years STILL garner compliments from strangers.
That said, this is a flagship store for Coach. So what does that mean? It means that among the regular line, they carry limited editions of special bags that you cannot get at any regular Coach store. So even though I’m in the burbs now, I always travel down to the Mag Mile when I want to go to Coach.
The service is always impeccable. Even in crazy hours, they always are able to help me out or try to help me fill a special request. I’ve even gotten a present for my husband there but they’ve cut down on their men’s department. (a handsome leather wallet clip that he’s still using three years later.)
Also, once you’ve purchased at this location, you get on their special invite list. Which means special savings two times a year only availale to their clientele. Love it! (and yes, I discretely pass those saving cards on to my husband.)

I’m sitting here, getting ready to write this review, realizing I remember the stuff I shouldn’t, but can’t for the life of me remember the things I should!
For example, the sales person who greeted us at Coach, Jonathan, was super friendly and courteous. He offered us water, let us browse around, even though he could probably tell we were just browsing and had no intention of purchasing.
The selection at this store was large, and I like the two-​story layout. The whole place is open and light, feeling designer but not pretentious.
So, I remember Jonathan’s name, but not what the guy I was actually there with told me was on his Christmas list. Idiot.

Nice store, decent selection, masked by a desperate sales staff. I have never felt the need to escape a store like I do whenever I venture in this location. Don’t bother picking something up unless you want an employee chasing you around asking you if you want to see it in yellow, orange, black, white… It’s kind of overwhelming and annoying all at the same time.

I popped in here the other weekday to check out the new Coach purse that was showcased on Oprah’s favorite things. It is gorgeous, of course, but oh so expense… around $ 400. The camel color is gorgeous and if I had all the money in the world, I would for sure snatch this one up.
But, unfortunately, reality sets in and I realize I’m not at a point in my life where I can justify $ 400 for a purse. I was so impressed with the level of customer service, however. Everyone was so friendly and not snobby, which I found shocking. They were willing to help, answer questions, and I did put my name on a list for the purse should one become available. I figured no chance in hell. Well… fast forward to today.
I get a phone call from one of their sales reps, forget her name but she was extremely nice. She called to inform me they had the purse in the camel color and that I was first on their list to call. I explained that unfortunately I couldn’t buy it because I am in the process of buying a piece of furniture and couldn’t justify the extra expense. She totally understood and did not try to pressure me into the sale. She then goes on to ask about what kind of furniture I am getting and we had a very pleasant conversation.
So, all in all, coach is pricey but that’s what you get with designer accessories. I would definitely come back again to see what new things they may have, and I hope to hear from their sales reps should they have a purse that might interest me. A great way to keep customers satisfied and interested in coming back for more.

I found this coach store to be the closest to my downtown office and took the red line up there after a clasp on my purse fell off.
I first called the store, asking if they would be able to help me. The gentlemen who answered the phone told me to come in, they would see if they had the parts and if not, they would ship it to get fixed, but he warned me it would be $ 20, but he suggested coming into the store first.
So i make the 15 minute trip up there and as soon as I walked in, two very helpful woman asked me how they could help me.
I explained my situation and they immediately started helping me. They examined my purse, were sincerely apologetic, and worked to rectify the situation.
First, my saleswoman, Gretchen, took my purse into the back to see if they had to parts to fix it. When she came back and explained that they didn’t, she guided me through the process of how they would ship it out, fix it, and then have it shipped directly to my home. She also waived the $ 20 shipping/​fix fee for me!
Next, she gave me a coach store bag to transfer all of my things into, and then checked the bag to make sure I didn’t leave anything behind (which is a HUGE plus in my book, I am very forgetful and mis place things constantly, so her double checking saved me a maybe future trip BACK up north!)
After I had a lovely interaction with Gretchen, she guided me to the front desk where Paul took down all of my information and gave me my receipt and explained the process to me. He also put his name on the receipt and said I could call him directly with any questions, which is great to know that a store is so into helping out their clients.
All in all, even though I went into the store because of a problem I had with my Coach purse, they were so helpful, I walked out with a huge smile on my face.
I won’t get my beloved Coach purse back for about a month, but I am very much looking forward to going back to this store to purchase all of other Coach needs!

I visited this Coach store on Michigan Ave. yesterday, intent upon finding yet another bag or purse for my girlfriend. I’ve bought five already, but there were new designs and styles in stock so I stopped in to check them out.
Though the store was packed with customers on a busy Saturday afternoon, the service from the sales staff was exemplary. However, what I just couldn’t get past was the tall African American security person strategically perched by the door, whose eyes never left me the entire time I was on the premises. Whether I was on the upper level, the downstairs level, talking to one of the three sales staffers who engaged me and even when I walked back out the front door onto Michigan Ave., this man’s eyes stayed glued to me, and I resent this childish treatment.
The former Sony store that used to be situated just down the block practiced this same policy of watching African American shoppers like criminals, while white people (and others) were given a pass and probably robbed them blind. I will not purchase Coach ever again because of this experience. Michigan Ave. merchants, grow up.

I’m a Coach woman. The reason I buy my Coach bags and other accessories here is because the staff an manager (Keenane?) really know about the product a lot more than a department store salesperson. They specialize in the brand and can guide you on what type might suit your style and price. I am not sure if they work on commisson or not, but they didn’t pressure me to try to buy anything more expensive than I intended to.

This is the only Coach store i will shop in in Chicago.
It has its moments when all of the tourist and the 13 yr olds are running around the joint but overall its a good shopping experience.
Also, I love the Manager Keelan. He is funny and helpful and honest and never seems to get tired of me when i come in and wonder and ponder for an hour or so.

Best. shopping. experience. ever.
All the sales reps were very nice, helpful, and friendly. I’m pretty sure they all knew my name by the time I left the store.
The store is a little small, but it wasn’t crowded when I stopped by (after work around 5). Things are spaced out pretty evenly and its quite organized in there. Parking — don’t do it. It’s Michigan Ave, take the bus and strut yo stuff.
I ended up getting a pair of shoes (they’re on sale right now!!! go!) and a new wristlet and some cleaning solution. I came in so that they could help me with this stain on one of my bags. They attempted to clean it with the solution but it didn’t come off. I bought it anyway because I figure it might come in handy with the shoes.
It’s just a regular Coach store I would say. The only thing that has made this one stand out has got to be their employees. Seriously, shout out to Leeza!!!

I decided to reward myself for having worked 2 years @ my company. So i got myself the Carly — One of the Coach’s Signature collection bags. It is very flexible to use — looks great with jeans as well as formals (not that I wear anything formal, if don’t have to).
Coach, Michigan Av is really customer friendly and they listen to you before making any suggestions. I remember walking into the other Coach store in Chicago in shorts and tee with really ratty flip flops (hey it was summer) and no one paid any attention to me… Don’t judge a book by its cover!!!
The best deal with Coach is that, my bag started to fray after a while and all I had to do was take it and show it to the manager and she immediately had it replaced with a new one. Granted it has only been 3 months since I got it; but i liked the ‘no questions asked’ approach

I could never buy a Coach purse from a department store. It can’t compare to the experience of going to the store itself. The Michigan Avenue store is best location for the Coach experience. I’m a poor lady, so I love the fact that when I have enough money to buy a purse here, the sales people fall all over me. Yes, it’s a bit shallow, but I love it! Even when I’ve been browsing with no intention of buying, the staff have always been friendly and never snotty.
As much as I love Coach, I do not love the fact that their prices have gone up dramatically. I’m sorry, but I’m not going to drop $ 800 on a Coach purse.
Every Christmas I get a coupon from Coach. It’s a nice gesture, but I’m always broke at Christmas!

I had received a gift forever ago from Coach and finally went in today to return it. I do think they have nice purses, but they aren’t my favorite brand. However, I returned the gift I had received and bought a really nice pair of shoes. I have noticed that Coach’s shoes are extremely comfortable, even though they are a little on the expensive side (usually around $ 200).
I would give Coach 3 stars if it wasn’t for the amazing customer service I received in this store today. The sales associates could not have been more friendlier and helpful. I had found a new purchase within 20 minutes and if it wasn’t for the helpful sales associates I probably would have left empty-​handed. Their helpfulness worked in their favor as well since the shoes were $ 100 more than the gift I was returning.