Louis Vuitton

Two stars for the selection and for the fact that I can use my Nordstrom card and get triple points to earn some cash back.
3 stars off for the condescending treatment that I received AFTER purchase. I went in pretty much knowing what I was going to purchase and had little trouble there. The purchasing part was easy. I received prompt and courteous service.
However when I got home I realized that the bag had a tiny imperfection on the canvas so I decided to bring it back to exchange the next day (less than 24hrs). The imperfection was not damage and it was clearly from the factory. Well the salesman immediately gave me the evil eye and said he may not be able to take it back but he would take a look at it. At this point I’m saying to myself wait a minute… you guys told me I had 14 days! I probably should have just lied and said I changed my mind instead and never pointed it out. Well he took a look and was willing to do the exchange. He handed me another bag and this time I REALLY inspect it. The new bag he gave me was complete junk. Yes ladies, a $ 2k piece of junk. So I politely ask him and another sales Lady about LV standards. How is a $ 2k bag going to look like a complete knockoff?! Yes ladies, I had to have this conversation in an LV store.
They proceeded to tell me that LV did not have the standards that I have come to expect and love. That it was all heresay. The bag they were trying to give me had not ONE single seam that had a remotely continuous pattern (it was Damier). I am talking about crooked, at least 2 inch gaps, inconsistent seams and patterns. I proceeded to ask how in the world does this look different from a knockoff? (Not in that tone of course). They then told me how difficult it was for the factory to match the seams and patterns and made me feel like I didn’t know what I was talking about. Well I made them pull out 2 more of the same bag and the other two both matched up near perfectly. (However i noticed that one of the other two bags were USED! because it was all rippled around the zippers) But they kept insisting that LV has no standards like the one I’m talking about. I wish I took pictures because I still to this day have never seen anything like the bag they tried to give me. I own several LV and none of them looked this way either. What bothers me the most though is the fact that they have major double standards… I pointed out a small imperfection when I went to exchange but they almost wouldn’t take it back because they wouldn’t believe me and thought I damaged it. But when asked about quality and craftsmanship they quickly argued how they don’t strive for perfection and how impossible it was stating it’s made «just like any other bag».

My husband recently purchased a purse and iphone case for me from this store. They have a 14 day return policy which they fail to mention to you at checkout. Also, when I called five days out of my 14 days to ask them to make an exception and return the iphone case… not the purse… they were just rude. Honestly, I think the service is better at Walmart. The ‘manager’ kept on reading the return policy to me like I was a dummy. I will never buy anything from Louis Vuitton again.

Let me start by saying I LOVE LV — but the customer service at this branch is appalling. The store manager, Nikki, HUNG UP on me. I don’t recall being hung up on by ANYONE, let anyone someone in retail/​customer service.
It all started with a gift my husband bought me. I brought it back to the store to exchange it — the bag was BRAND NEW — sat in the box, never used. They told me there was a «gouge» at the bottom of the bag and they cannot exchange it. It can be repaired, but for a $ 300 cost that I have to pay.
I called customer service — and for two weeks, I was ping-​ponged back and forth by the staff at Nordstrom LV. I was told I would hear by a certain date; nada. It took repeated calls initiated by ME before I finally heard back from Nikki, the store manager, TWO WEEKS after this all started (and 5 calls later). She informed me, very snobbishly, without asking to hear my side of the story, that she has been briefed on the situation, and that if I want the bag repaired, I would have to pay — and that was the company’s decision. I tried to argue with her, correcting some of the facts she got wrong, but she kept cutting me off, interrupting me. When I asked her to stop interrupting me, she accused me of shouting at her, and HUNG UP on me.
I have called customer service again and escalated this to the next level. I will take this as high as I need to — until I see Nikki punished. I don’t even get this level of service from a nameless store — I am shocked LV would let someone so rude and unprofessional represent their brand. I also called Nordstrom to inform them of this situation — and told them they should pull their rental from LV.
I only wish there was more I can do,…

Its been over a month, after three weeks of waiting I found out the products I ordered never came, no one even bothered calling me to let me know, so I asked for a refund. Its been an additional week and still no refund and when they called they said that Troy never put in the request. So this store has been sitting on a significant amount of my money and I still don’t know when I am going to get it back… Stick with the real LV stores…

I ordered my purchase over the phone. Lana was very pleasant my purchase was beautifully packaged. I was also able to use my Nordstrom Notes. My package arrived as scheduled! Thank you for a pleasant shopping experience.

This is my favorite LV location, I prefer it over the actual store on Michigan. The staff are super friendly for the most part and helpful when you walk into this location. Perhaps its because my Mom and I always come in together, usually holding LV bags that we previously purcahsed at this location. I have purchased three different colors of the Alma PM bag from this location, in a pretty maroon color, a glittery champange, and my favorite, the black on black! I fell in love with the black on black one last year, and it had to be special ordered since they did not have another one in the store. (I didn’t want the one on display) It took maybe less than a week for them to order my bag and get it to their location. Customer service was great along the way and kept me updated with the status. I wanted to purcahse the Trevi PM but never pulled the trigger and they eventually stopped carrying it. Even when my boyfriend went in to purchase one of the speedy bags for me, and had no idea what he was doing, one of the nice girls was able to assist him and find a bag that I would love. Absolutley my go to store when I am in the market for a new LV.

Love this store! Staff are friendly, attentive, and know their products well. I wish the woman who helped me reminded me that I can have my initials on my purchase, which are complimentary, but I can come back to do it another time.

A great experience! The sales people were so nice and helpful. This is what customer service should be! I love love love my new bag!

I purchased a piece from Louis Vuitton over the phone and I was assisted by Tyler Monday evening. He was very nice, courteous and energetic. Tyler went above and beyond to make my experience more than satisfactory. I even received my purchase Wednesday morning which was sooner than I had expected as well as the piece exceeded all my expectations. Will definitely order from this location soon. Thank you LV and thank you for your amazing over the phone customer service.

I just wanted to say that the folks at this LV store went above and beyond and they were super nice! Everyone there extremely friendly, extremely knowledgable and extremely helpful! I had a problem with my zipper pull on my speedy and they were able to get it fixed for me in time for my vacation (very quickly), they did a great job!!! This is a great store with wonderful SA’s!!! Thank you!

Do NOT like the management. If you do go to this store, ask for ERIKA JOHNSON. She is hilarious, sweet, and will not try to sell you anything you don’t need. She is the BEST sales associate I have EVER had at Louis Vuitton! Plus, she makes every experience feel personal. I absolutely love visiting this store and just wish they had better management.

Tommy is a joke! This store has ZERO respect for its customers. Skip Nordstrom and go to the flagship store where they care about their loyal customers. I have been buying Louis Vuitton products for years and have never had a problem. The one time I did, I showed the product to Tommy who went on and on about how basically «each persons opinion is different and the product is not defective»… Proceeded to tell me he took psychology classes (totally irrelevant story) in an effort to convince me the product was just fine.
I don’t care Tommy boy. If your customer is unhappy with the product, serve your customer well — Instead of insulting them. I will never shop here again. Pitiful service.
… And Tommy should have stuck with psychology classes instead of where he is currently at!

DO NOT SHOP HERE!!! Literally the worst store ever; if I could give zero stars, I would!
This is rather long so I will try to cut to the chase; I ordered the Hoxton PM for my mother on a Monday evening as a birthday gift (I live in SoCal but wanted to give Nordstrom the business… boy was I mistaken!) Tommy said the bag would be going out on Tuesday and I paid $ 15 extra for 2-​day delivery (to receive on Thursday in time for the weekend!) He said he could not tell me tracking (I guess this is their policy. Fine) but I found it extremely odd that he would not give me my grand total… Awkward??? (I paid with a gift card and wanted to know the balance).
I get the bag on Thursday from FedEx; the FedEx box looks fine. The Louis Vuitton box inside, however, is BROKEN! The cord/​ribbon was literally THROWN into the FedEx box; it appeared someone went through it in the interim. I immediately called; was on the phone for 25 minutes and spoke with Nikki Mash who finally advised that I (yes– me!) would have to pay out of my own pocket to send this back (umm they were the ones who messed up); once received she would send a new one. Obviously it was being given late (the gift); and I didn’t want to waste even more money so I shipped it via ground. It arrived the following Wednesday; I called to confirm they received since FedEx​.Com said it delivered. They advised a brand new bag was being ordered and wouldn’t arrive till Thursday; so they would ship on Thursday overnight for Friday delivery… Okay… Fine. Friday — it doesn’t show up. I call the store and ask Nikki. Only to find out THEY SHIPPED IT TO THE WRONG ADDRESS!!! This place is such a joke and I have wasted so much time and energy — I refuse to give nordstrom business so much that my friend bought my remaining gift cards off of me. Nikki did call to say she upgraded so it would delivery on Saturday (no sh*t! This is the LEAST you can do!) and the store manager called and said I would be refunded my $ 10 ground shipping I paid. whoop. Dee. Do. In the end, I got a «sorry» and the bag 2 weeks late. Great customer service, Nordstrom!

I went there to buy the trivoli purse. I never inspected the bag and when I showed the bag off to my friends, everyone said that I lied and the bag was used. After looking at the bag, I realized it was true. Called the store manager, Nikki, she was not helpful at all. Went to the store on Michigan avenue to show them purse. They apologized and exchanged my bag for a NEW BAG. I cannot believe LV would do such a thing and the associates not having customers inspect bags. If i did not love the bag so much, i would of returned. If i buy again, never will it be at this location, only on michigan avenue.

Marvin strong that works there is the epitome of professionalism and if you are shopping there shop w him! Excellent customer service and pride in his job!

You would expect that Louis Vuitton would offer excellent customer service. Sadly, no, this is not the case at this location.
The salesgirl was acting… well, snooty. It’s quite funny and sad at the same time. The SALESGIRL. I blew it off. It wasn’t worth my energy.
The issue is that she had my purses shipped without a complete address. FedEx called to let me know that if I wanted my packages on time, I’d have to go and pick it up myself. Me, the person who did not even have the time to shop in store in the first place, would have to take more time and money, to hire someone to go and pick up my package. I called the branch to bring this issue to their attention and the salesman says it was obviously not intentional. I understand that this is what she was capable of. Did it still warrant an apology? Definitely. Did they extend one? No.
Do yourself a favor and shop another location, bc every other location I’ve shopped at offer exceptional shopping experiences.

Let me start by saying I shop at Louis Vuitton pretty regularly but the location on Michigan Ave where the staff is nothing but delightful!
I recently went to the LV store in nordstrom after work one day and purchased an item. After I got home tried it on I realized it wasn’t for me so I thought I will return it or store credit.
One week later I walk into the store and the sales clerk Michael i think was his name was so beyond rude and dismissive with me that I will never shop at this location again!
He told me I wore the item umm no its August in Chicago you think I am wearing a big olé scarf!
Needless to say I went to the Michigan ave store where the staff is professional and they helped me. So skip the nordstrom location and stay with the Michigan Ave location

All I wanted to do was look at some wallets… and touch bags that I can never afford. Okay, I could easily charge $ 3k on my credit card, but a girl has student loans to pay back and a macaron addiction to feed. *sigh*
Still, it would have been nice to be greeted and not given a dirty look! This LV is located inside Nordstrom, but I guess they don’t offer the same level of customer service. Marc Jacobs, Celine, Alexander Wang, etc displays are right outside of this mini store. The sales associate in that area was so friendly and let me touch and try on as many bags as I wanted. She would get my money if I were in the market for a luxury bag!

Top rate service. High quality products.
Love that I can use my Nordstrom credit card and stock up on reward points.

Wow, our mag mile Nordstrom is really stepping it up to become a viable player in the luxe designer fashion category. First Gucci, then Manolo, Choo and Louboutin, now this. Those Nordstroms buyers are clearly actively invested in trying to pull some serious market share away from the likes of Saks/​Neimans by drawing away their fashionista clientele and all of their cash.
The new Louis Vuitton boutique which resides on floor 1 of Nordies where the old Faconnable section used to be now stands as a shining beacon for all things Monogram Canvas, Suhali, Luggage, Shoes and the latest in LV limited styles. They have the newest Camo print, Mahina and almost a full section of small leather goods to boot. I did notice a strong lack of men’s items, but a few briefcases and messenger bags are there for the oogling of the metro set.
The sales ladies were very sweet and helpful and even offered to order an already (jeez that was fast) out of stock item and have it shipped to me for free. I sense with this smaller boutique in such a large and highly trafficked store they may have this as a recurring issue.
I welcome the new boutique in favor of what was there previously (stuffy clothes my Mom liked) but I fear the impact this will have on my already-​stretched-​thin wallet when I can barely afford to put gas in my car. Such dilemmas; facilitate transportation or rock a fab bag?! Fortunately for me the choice is so easy (even if it’s the wrong one) ;)