I Medici Firenze

We stopped in because we were impressed with the globe in the window. we ended up buying a brand new one and payed with a credit card. We never received our globe and after countless attempts to get it, phone calls, messages, Doris was either sick or assured us that it was on its way. This went on for a whole year. After she said she sent another one and the other one must have been lost in the mail, we finally asked the credit card company to refund our money.

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BLUF
–They never sent the bag I ordered.
–TheyCharged me up front.
–They Avoided phone calls and didn’t return messages.
–To reiterate — They never sent me the $ 500 briefcase I ordered. Unfuckingbelievable.
The audacity of this store to sell anything at all, much less bags that will run you hundreds and hundreds of dollars. I ordered a bag 6 weeks in advance of the date that I needed it — the staff seemed warm, polite, and welcoming. However as the date of my gifting event came and went the manager, named Doris, started dodging my very simple question, ‘Where is my bag?’ Filled with excuses and long winded stories as to why she/​they couldn’t provide the service on time, the owner herself promises me a leather wallet to make up for the lost time. now running many months LATE with my product I finally received the package in the mail, only to open it and have it be the wrong briefcase… and you guessed it, no extra wallet included.
If this scenario had happened in the street, you know somebody takes $ 500 and runs, then it would be punishable by law. How is this place still open?

The products at this store are beautiful, and i have a purse i bought there two years ago that has held up rather well in spite of daily abuse commutting.
That being said, i am giving them one star because their customer service is so incredibly bad. I didn’t think much of the fact that it took three months for them to fix one screw on the buckle on my purse, but it became quite apparent when I tired to buy a briefcase from them this past Christmas. The exact color and size I wanted were not in stock, but they told me they could order it and I would have it in six to eight weeks. I paid in full up front, and beginning in mid-​February I followed up on the status of the purse. I have called, stopped in, and emailed a dozen times and still did not have the briefcase SIX MONTHS LATER.
I believe I was insanely patient (It really was a gorgeous briefcase). I asked them to refund my money last week. Never once did they offer to mitigate the situation or offer a explanation for why it would take six months to get the briefcase that they said should take six weeks.

The craftsmanship on these bags are top notch. As a fan of leather totes, Fossil stores have helped me out a lot, but if you want to take a step up, I Medici, is the place to go.
Granted, you can expect to shell out $ 600 for a laptop tote or messenger bag, but they are built like no other. Buying one of these bags is an investment in style, make no mistake. Thankfully, they have a lifetime guarantee on them.
I’ve never done a customer order through them, but the bags they stock on the shelves seem to have been just fine, unlike what some of the other reviewers have noted. It also helped that the sales staff there were not pushy. As someone who has done sales for years, it pays to give the customer just enough space to soak it all up.
For superior leather goods, check these folks out.

OMG! I was given a purse as a present from this place by one of my favorite people in the world. The purse started to rip and I brought it to the now-​closed Woodfield store in May of 2011. It is now April 2012 and I still don’t have the purse. I have contacted the owner several times with no luck. I even received another product as a present since. I don’t know what to do anymore. I feel bad for the person who bought this. I wish that they would just refund her the money. This has been very odd to say the least.

This store has absolutely beautiful products. When I walked in, I completely fell in love. I thought that this would be the place where I’d purchase all new goods! I would recommend the products so long as you do not order anything. Basically, I ordered a bag in November of 2011 and was promised that it normaly arrives in 2 weeks, but could take up to 7 weeks. I, regrettably, paid for this bag in full. Seven weeks later, I have to follow up on my own. Some associate tells me that she doesn’t know what’s happening. I call back again, and I’m told that the bag that I ordered arrived in the wrong color and that they were reordering my bag and that it would be another 4 weeks. However, no one at the store informed me of this ahead of time. So, I go into the store to check out the bag in the other color — thinking that perhaps I’d like a different version. However, it tool 20 minutes for the associate to greet me. I was getting flustered and said that I wanted to just return it. I loved the bag so much, but didn’t want to risk it further until I saw the merchandise in my hand. She then said, «hold on, let me make a phone call.» My initial impression was that they’d offer me some sort of discount. Instead, she says that she cannot refund my money for a month because they are a «facttory owned» store with hopes that I’d rethink the return. Also, my 4 week expectation for the bag suddenly became available in two days. I didn’t trust this sudden change, and insisted on the return. I thought it was shady and frankly improper for the store to withhold my money after never seeing the merchandise, but I agreed to wait. A week after I am supposed to get my return, I of course don’t see it. I then call up the store. The associate says the associate is «unable» to satisfy the return and that I have to deal with Doris and there was a suggestion that I resolve the issue with the credit card company. The associate acknowledged that MANY CUSTOMERS EXPRESSED THE SAME PROBLEMS. So, I call up Doris on her cell. No response. I email her. No response. So, I call the store the next day and get her on the phone. She tellls me that it was the associate’s fault for not making the return. So what? The associate tells me that they can’t handle it and then owner tells me the same? With some pressure, Doris tells me that I’ll get me refund in 1 – 2 days. I still don’t get it. So, I call/​email again. I genuinely feared that I would not get my money back. Eventually, I did, but the process was terrrible.
I am typically resistant to confrontation and hardly complain. For the first time in 10 years since living in Chicago, I signed up for this Unilocal account to warn others because I am so upset by this experience. Again, absolutely lovely merchandise, but I highly recommend ordering anything prepaid with these people.

I just can’t say enough good things about this store. A few weeks ago, I was in Chicago with a girlfriend and we stopped in on a whim.
Well, of course I found the PERFECT messenger bag for an upcoming trip but alas, they didn’t have it in my desired color. The friendly owners offered to order and ship it for me and said it would only take a few weeks.
I’ll admit to being skeptical, but two weeks later my bag arrived via UPS and it is gorgeous! And nicely packaged too.
In addition, the owners are from Florence and when I mentioned that I’d be there in April they told me to be sure to email them ahead of time and they’d give me a list of good «locals only» type restaurants. How awesome is that?

I’ve stopped in a couple of times. The first time was when they were in the Water Tower and most recently in the Nordstrom Mall.
I just love the place. I think all of their bags, purses, brief cases, etc. are gorgeous. You can tell by the appearance that the quality of the leather they use is outstanding. It is all hand made in Italy.
The service is top notch as well. The owners are kind and don’t mind questions or conversation. They’re very friendly.
They also have a lifetime warranty on all of their products. So if my strap snaps or a buckle breaks then I can take it in and have it repaired free of charge.
Also, the prices aren’t bad. Any purse that you purchase here is high quality and the price is reflective of this quality. If you purchased a similar bag or purse with a high end name brand or label you’d pay triple the price easily. So anyone with qualms about price should consider this fact. You’re not paying $ 1k for a purse with great quality and a high end label, you’re paying $ 360 for a high quality Italian leather purse that will last you forever.
I’ve been considering getting a small messenger bag to go over my shoulder and across my body (because it’s really convenient to be hands free with a purse and this is a really safe way to wear it). On the other hand I’m in love with huge purses that can carry my entire day’s worth of needs. This place has every style, minus the ugly label/​brand insignia that many brands always slather all over their bags.
I fell in love with about 5 purses, all different colors and styles. I finally decided to go with the The Mega Organized Italian Leather Messenger Bag. This thing rocks! I feel so bad ass wearing it around. It’s sexy, classy, practical and stylish. All things I hope to be when I grow up.
Not only that, it actually fits a lot of my necessities in quite well. I have a massive wallet, a Kindle, cell phone, scarf, keys, iPod and charger, small pot of face cream and my lip balm.
Anyway — the contents of my purse aren’t important to anyone, but it really does fit a lot in despite it’s smaller size.
This is one purse that I’ll have forever and wear it often.

Great place to buy only if you don’t order something not currently in stock. They string you around for a year telling you it’ll only be a few more weeks and guess what, the item you ordered never arrives!
Not disputing the quality of the items sold. It’s just their customer service that leaves lots to be desired.

*4.5 stars
I had been coveting an I Medici Firenze bag for a while before I bought one– I, too, am unconcerned by labels. I DID, however, wanted to upgrade to a nice, QUALITY, long-​lasting «grownup» bag, and I knew the minute I walked in I Medici that this is where I would find it. The smell of the store alone will tell you that these bags are quality leather goods, which will last and last.
It’s a good thing, too, because they aren’t cheap. That’s ok, but my only complaint about the 2 stores is that everything is always on sale to the tune of 15−20% off, either by business card or verbally. As a consumer, I resent this growing marketing trend (its Ann Taylor Loft and White House Black Market’s core business model) and would just rather the store not waste my time and reduce everything to what the actual price IS. Phew! Sorry– jumping off the soapbox now.
In either case, the staff at both stores have been fantastic– patient, (as I changed my mind a few times when picking up my bag!) accomodating (willing to lengthen or shorten a strap, etc.) and very nice– and 6 weeks after my purchase, I am still very very happy with my purse– it’s lovely, fashionable, well made, and I expect to have it for a very long time!

If you’re looking for premium leather stuff, this is the place to go. The staff knows their product and are from Italy too. They also have the sweetest chess sets I’ve ever seen. very cool

Update: From 5 to 1 star in a matter of months. This shop moved to Naperville and closed within a month. In short, Carlo the owner is a thief! After spending thousands of dollars with them over the years I sent a briefcase in for repair and they basically stole it from me. Lie after lie saying it would be returned, finally he stopped returning my calls so I now have to file criminal and civil charges against him. Too bad because the merchandise was great quality.

If you’re in need of a sumptuous leather attaché, handbag, or messenger bag that will wear beautifully, stop here. Located on the 6^th floor of Water Tower Place by the escalators, Imedici Firenze is a great addition to the city. Their leather products are made in Florence (aka Firenze to the locals) and the craftsmanship reflect this. Having been to the Italy, I can comfortably say that the prices are just about right, considering customs /​tariffs /​shipping costs. Their leather products come in a vast array of rich browns and black. If you don’t find something you like, just talk to the owner (who hails from Florence) and he may have other models in stock or has the connections to do a special order. Definitely go here if you want a bag that will last a long time and is made well.