Maria’s Tailor Shop In Briargate

I use Maria’s Tailor Shop for everything from shirt and suit alterations. I had slacks that needed some TLC and she made them like new again. The stitching had come undone and she made it just right! The staff is friendly and timely. Thanks for the personal touch.

I’ve had 4 jerseys altered or made by Maria’s tailor shop. Every time i went in, the place and staff was very professional. All letters and numbers were sewn on my jerseys.
They even «made» me a hoody out of fleece and a jersey.
The price was always fair and agreed upon before work was done, and the time it took was resonable as well. All in all I am very happy with their services, and would recommend them to anyone.

This place does an okay job and the employees are competent. They know what a hem is, a taper, etc. That being said, there’s nothing to rave about, no «greatness» in their capabilities to alter clothes. Like I said, they do an okay/​average job and the employees are polite.
What isn’t good about this place is their prices and the time frame it takes for them to get your clothes back to you.
Prices: This place is expensive. Considering there’s nothing special about this place and their quality of work, they should lower their prices a bit. A regular hem is $ 10 when I used to pay $ 6 at the other alterations place I used to go to, and I can honestly say their work was great; they truly worked some miracles when it came to alterations. Anyhow, I forgot how much Maria’s Tailor Shop In Briargate charges for tapering, but I remember thinking «no, thanks!» because it was too expensive and along with the hem. It just wasn’t worth spending that amount of money on ONE pair of jeans on top of what I had just paid to actually buy the jeans in the first place. Also, they have silly and unnecessary charges like «rush» charges. It’s only $ 2, not a big deal… but they don’t tell you they charge for something dumb like this when you ask if you can get your clothes back sooner, they just bill you. Considering this place is already pricey and there’s nothing grand about it, they don’t need to make it more expensive by trying to make a few extra bucks here and there.
Timeframe: This place takes a week to alter jeans (I don’t know how long it takes for other articles of clothing such as dresses, suits, etc.). To me, that’s a long time for jeans. Again, at the other alterations place I used to go to, they would ASK me (not TELL ME) when I needed it by and I would pick up my clothes 3 – 4 days later, not a week later. I just moved to Colo Springs, so I really wish I can go back to where I used to take my clothes, they wouldn’t charge me extra if I needed my clothes sooner and they would let me know ahead of time about any additional charges instead of just billing me for it.
Overall, this place seemed more concerned about how to make more money in whatever way they can (they also have ridiculous signs inside saying they’ll charge $ 5 extra for unclean clothes given to them and delay giving your clothes back to you by 2 days because they’ll have to dry clean the clothes). How about telling the customer that they can’t work on the clothes because they’re dirty so come back at another time? Are they that desperate for clientele that they’re worried the customer won’t come back? Again, trying to make an extra buck whenever they can. The quality of work and number of clientele should speak for itself.
I guess this explains a lot.

VERY unprofessional and rude! Customer service is atrocious!
Maria’s Tailor Shop is THE worst alterations shop I have ever experienced. I was quoted $ 40 on the phone before I went to their location. When I arrived, the customer service was terrible. It was a «sweat shop» environment. Dirty, humid, and just downright shabby. The lady who «helped» us was rude, and mean to my son (who’s suit we were getting altered). She was rushing us, and I felt pushed around. I did not at any time feel like a client, but I was made to feel like a burden for taking up her time. We were there for all of 10 minutes, and only one other customer walked in while we were there.
My husband went to pick up the suit (it took three weeks to do an alteration on a child’s suit), and he was told the total was now $ 90. More than double the quoted price. I understand $ 10-​$ 15 change in price, but this is unacceptable. The suit was also dirty, and wrinkled at the time he tried to pick it up. Even though, I had taken it to the cleaners beforehand. I called and spoke to the manager about the price difference. I asked her if she could meet me halfway, since I was not informed of this huge jump in price beforehand. She was very condescending, and arrogant with me. I told her it was not made clear to me that the $ 40 was just the «starting price.», or I would have gone to a different place. My negotiations were more than reasonable, yet she was being extremely barbaric and disagreeable.
When I got off the phone with the manager, I asked my husband to go back in and have them remove the work they had done, and give us back the suit. This was after speaking with the manager twice in regards to working something out. When he did this, the manager was even more insulting than before. She was using derogatory words towards him, and treating him like a vile human being. When she finally agreed to meet us halfway, she told my husband «You need to take your shitty suit and get out of here now.»
I understand that they performed a service, but the service was not up to the standard I was told to count on. Nor was the price on par with what was quoted. Instead of trying to help solve the situation, the manager aggravated and intensified the whole scenario.
She rudely told me over the phone that I should «Take my business elsewhere.» Well, I WILL take it elsewhere. The Tide Drycleaners on Centennial is amazing, and the prices are stellar. I was not aware they did alterations like this until today. I will NEVER go back to Maria’s Tailor Shop. Tide is the way to go!