A Absolute Air Duct & Carpet Cleaning

Exact situation for us. He came out, quoted me an additional $ 625 to do the whole house, said it was a waste of time to do just what we got with the Living Social Deal and he was rude.

Do not ever use this company! (I only gave it 1 star since it is required to post)
I recently bought the Living Social Deal. Upon arrival to my home, I was reminded that the deal included the dryer vent and 10 additional vents. The service rep informed me it is not worth cleaning any of the vents without upgrading to do all the vents, the return vents, etc (extra $ 425). When I told him I wasn’t interested in being upsold, nor paying additional costs, he then told me that I would be responsible for a service fee ($ 30). Of course, I questioned this since it was not noted on the Living Social Coupon, nor the original deal as posted on the Living Social Website. He got his manager on the phone, who proceded to yell at me – telling me I don’t know how to read, that the additional fees are the only way he makes money. After some «discussion», he said that they would not be doing any services for me and hung up on me.
Thankfully, Living Social granted me a credit — the only good part of the entire situation.

I am not surprised by the other reviews on this company. DO NOT GIVE THEM YOUR MONEY! I called the guy because I purchased a deal on Living Social, we had made an appointment and I was just discussing some details. I asked him if instead of doing 2 of the bathroom fan vents he could just subsitute that for the intake vent (since it was 20 dollars to do that and 10 dollars for each vent). He then got extremely rude to me and told me that he was already losing money on this deal and that he is not going to negotiate any deals with me, telling me I’m trying to get more out of him than was offered. I told him that he was being very rude to me and he continued to argue with me saying that he is losing money and it isn’t worth his time. This is NOT how you do business, if he can’t afford the deal then why did he post it on living social? I cancelled my appointment right away and got a refund from Living Social. There is a reason he can’t afford it, it is because he treats everyone who calls him like crap! This is an awful company, PLEASE do not use them!!!

We hired A-​Absolute to clean our chimney before winter got started last November. I was quoted 2x over the phone $ 80 when the technician showed up he tryed to get me to sign for $ 120. I refused & he proceeded to call his boss who didn’t answer until the 3^rd try who confirmed $ 80. The technician also continued to try and upsell (carpet & air duct cleaning) the entire time. His vacuum kept malfunctioning and he didn’t get to vacuum up all the mess but the part of the chimney cleaning that mattered was done efficiently.

PLEASE DO NOT USE THIS BUSINESS. Rude, Unreliable, & TERRIBLE!
I found out about them through a deal they had on DealChicken for Northern Colorado, specifically Fort Collins. I missed the deal but contacted them directly to ask if they would honor the price if I paid them directly. I also asked if they serviced Wellington, 10 miles north of Fort Collins. They responded «YES» to both questions and set an appointment for a Saturday. I was told they would be at my house between 12−2pm. I own a business, so I had to pay an employee to cover for me so I could be at home when they arrived.
We received a phone call saying the technician had broken down on I-​25 and would not be able to make it. They offered a free sterilization (?) in apology. We were bummed but totally understand when things like that happen. I called back and spoke to a lady who said they could re-​schedule for the following Tuesday between 4−6pm. My mother cancelled a $ 100 cleaning client in order to cover for me at our store so I could be ready for when they would call and say they were on their way.
I called twice that day to verify the technician had our cell number, to call when he was on his way. I even spoke to the lady at 5:15pm, 45 minutes before then end of the appointment window, and she verified with me.
By 6:25pm, no call and no technician. They don’t answer their main phone number after 6pm, it seems, even when they supposedly still have technicians on calls, so I left a message. I left another message at 7:30pm.
Come the next morning, I never receive a call. No explanation, no apology, nothing. When I take it upon myself to call them, stating I am very upset, I am put on hold THREE times while the man took other calls. He then proceeded to tell me that if I am so unhappy, request a refund from DealChicken (remember, I didn’t purchase one), that he hadn’t been paid for anything and wouldn’t get money until October. Even so, that gives him the go-​ahead to treat a customer with no respect, that if I didn’t like it, just request a refund?
He said that since it is «way up in Wellington» the technician must not have had cell service. Yes, because we are so podunk that no one here has cell phone service. I was told that he had no idea what happened, that he would «try» to figure out what happened, if I wanted. IF I WANTED? No apology, no offer of rescheduling, nothing. It was as if *I* was bothering *him.*
I am truly shocked at the level of rudeness, disrespect, and downright disregard shown for a customer of their business. PLEASE, do not use this business, find a respectable company in your area with a history of good service. Also, their Fort Collins number is different than the one listed here (they have many numbers); it is 970−266−9136.

Do not go for the advertised special on carpet cleaning. They want to charge you at least double for a carpet cleaning that will actually do anything. After the cleaning was done I had noticed that nothing had changed, and when I called to complain they pretty told me tough you signed the paper and that is all. I would recommend any other company over this one. They do not explain to you up front was the charges are when you make the appointment. They just say «We’ll take care of you» then when it comes down to it they will take care of you only if you pay double their advertised price. Stay AWAY!!!

I had a really horrible experience with Bill and his office staff (which was probably Bill as well) when I called to complain the following day. Please see below for the events that unfolded once Bill arrived at my home on 9÷27÷2011. I was 100% dissatisfied with Bill and his company. He was smoking in his vehicle when I pulled up to let him in our home, bad first impression! I had to go around to each vent when he was packing up to leave because I didn’t feel confident in his work and low and behold found two vents he had uncovered when he first started his work in my home. He recovered these vents without cleaning them and packed up his car. I asked him about it and he said he had cleaning them. I took him to the room and said well you recovered the vents but look at how dirty they still are. One had cob webs that had not been touch as well as trash and a ton of dust, the other had bits of dust and little girls pretend finger nails in it… clearly they were not cleaned and he realized it after putting all his stuff away in his vehicle and was hoping I would not notice it. Further more two ceiling vents were left hanging from the ceilings and instead of pointing them out to me and explaining why they could not be properly re-​installed he just packed up his car leaving his mess (He left a lot of drywall mess on my couch when I asked him to fix the vent he re-​installed in a half assed manor), uncleaned vents and hanging vent covers for me to find. He was huffy about having to come back in and do what he should have done the first time. Furthermore he showed a total lack of morals and character when he backed into my driveway when he arrived to clean our air ducts and scratched my vehicle but didn’t say anything about it to us!!! I only discovered it when I went to leave and by that time he was gone. It is a private driveway and he was the only one who parked in it that morning besides us. He backed into the driveway right next to the vehicle that was damaged, hit it and never said a word! His vehicle was white and he parked next to my black VW which now has very obvious damage done by a white vehicle. Damage is obviously done by a vehicle pulling into the driveway (or backing in which is what he did) and bumping into the car then immediately pulling forward and re-​correcting in order to avoid bumping the car the second time and proceeding to back into the space more carefully the second time. When I called the office to complain the next day the man I spoke to proceed to yell at me, told me I couldn’t prove anything and that he was going to go online and write lies about me??? He hung up on me and was very unprofessional. I asked to see Bill’s vehicle during our conversation to point out the damage on his vehicle as well as mine but he refused. Funny how I am not allowed to look at Bill’s vehicle but he refuses to admit he did it. I did file a police report and tried to stop payment on the cc payment I made without success due to the fact that Bill ran my card before even leaving my home and the payment was received instantly to the company or his account! To make a character assessment Bill will probably contact me after he has buffed the new black shinny paint from my vehicle off of his back bumper and let me see it then! I am very disappointed in this individual and his company!

I would NOT recommend this place. Guy on the phone was a complete jerk. My husband did gutter cleaning and was quoted $ 160 over the phone. It is to be $ 80 per level. I didn’t know this until after the job was done. Our house is 2 levels, but only has one gutter on each side, not 2 per side, as we don’t even have a gutter on our second level. When I called back to explain this, he was complete jerk and said, I can’t see your house over the phone, I don’t know what the guy on site quoted. I told him we never had a quote on site, it was over the phone to begin with. I tried to asked him why over charged and he just stated $ 80 in minimum and only when on site do we give the quote. I am pissed we got over charged since the job was done in only 10 mins and he couldn’t even be pleasant about it. Instead he just got louder over the phone and was completely rude. DO NOT USE THIS PLACE!

I had a really disappointing experience with A-​Absolute. Bill, the Denver area operator came to my house to clean the ducts. I was in the process of renovating my basement at the time and had some exposed joists in the basement ceiling which were actually part of a plenum (aka: cold air return). I asked him to clean a small section of a plenum but he adamantly refused and began arguing with me about the definition of a cold air return. Mind you this is even after I offered to pay him for the extra for the work I was requesting. I eventually had to get on the phone with the owner of the company who told Bill to finish the job as I asked. The job was ultimately completed but the whole experience was very unpleasant to say the least. Duct cleaning companies are a dime a dozen. Find one that offers better customer service.