10 Minute Speed Oil Change Center

If you care enough about your car to change the oil then you should find another place.
My friend took my car in for an oil change so when it was due again I decided to return. The employee (rude) asked me if I wanted the same «high mileage oil» as last time. What? Your car has 360,000 miles and we put in high mileage oil. Of course he didn’t believe me and demanded to see for himself then went on as if nothing was wrong. The car has 36,000 miles and is an ’08 so even if one is too lazy to read the odometer common sense says it is very unusual for a 7 year old car to have that many miles (50,000 a year?!). Not to mention that is not what the manufacturer or CAFE recommend. I was upset but they must be used to it for all he said was, «you should come back another time if you are having a bad day.»

I hope that the mechanic skills are better than the customer service skills.
These men were rude and I couldn’t get away from the cigarette smell coming from one worker while my oil was changed.
NEVER COMING BACK

Came in with a perfectly running car, no leaks. While I was in the car it shook violently as they tried to release the oil plug. After they were done they said that I arrived with a stripped oil plug. Crooks! Now my car leaks! Be safe and go to a real mechanic! I even saw the guy mess with the oil stick until he had it looking the way he wanted it before showing me. Never again!

Very speedy oil change and quality service considering the cost. You need to take these terrible reviews with a grain of salt considering the duration of the service time and the number of people that are likely to come through this shop in one day. For these kinds of places, usually only the people who have particularly negative experiences leave reviews, and the 90% who leave satisfied fail/​forget to leave a rating. If you are looking for a decent place to get a quick oil change, then I highly recommend this place.

This star is given for its speedy service as how it’s advertised! Otherwise I had a horrible experience for the following reasons:
They did the bare minimum for an oil change
They appeared to be lazy and didn’t bother to give me the reminder label for my window till I asked for it twice! After I had the oil changed my service light was still on so I told the cashier, Tak whom didn’t speak English to fix it before I pay. He was very rude and asked me to pay first prior to even finishing the job!! He had to manually turned the light off which took another 5 – 10 minutes. He claimed to be the manager so when I complaint about their i professionalism, he said «so» with a stink look.
If you are reading this post, consider to go to other oil change station for a more pleasant experience

Never again! These guys broke my air hose on the vacuum pump when they checked my air filter, while I was getting my oil changed. Air got sucked into the system causing spark plug misfires, which ruined my sparks plugs. Had to get hose and spark plugs changed which cost me several hundred dollars. Even though two mechanics told me that 10 Minute Oil Change Center clearly broke it and caused all of these problems, they refused to take any responsibility. Customer service at this place in general sucks, the guy who works the desk doesn’t even speak english, so when their is a problem they can’t even talk to you about it and they are just plain rude. Manager came out and lied to me that they didn’t even check the filter even though it was on the receipt that they had checked it, and was supposed to be included in the service I paid for. They gave me no money back on the oil change or the fact they didn’t complete the full service they said they would.
Take your car here if you want them to break it and not fix it!

This is a great place to get oil changed in 10 min. Nice and professional technicians. 10 min quick service. You can get all fluid check. Quick and good price oil change service. you will enjoy it.

I’ve had good customer service until today when I arrived at 9:15 am. It took 5 minutes until they took my order — it normally takes less than a minute in which they seem to take pride in. They hardly had any workers there this morning and when I asked when the car would be ready, they said 45 minutes and there was just one car ahead of me!
When I spoke to the manager, she just suggested calling ahead and made it seem like business like usual, no apologies.
Maybe I should not come on the early side. I’m hoping this was an aberration, but it almost seems like the way I was treated today it seemed like they were under different management.
October 15^th update:
Another example of poor customer service happened again today. I drove up to the service area just to be told by a construction worker to turn around. Apparently they were having some asphalt work done and hadn’t bothered to put up a sign notifying customers in order to get service today you had to not drive up the hill as normal, but rather go in the back way.
So I made a trip for nothing, just finding out that they were still open during construction once I had phoned them once back home.

Every time I go here I feel like getting into a fight. They hire the Who’s Who of Asian gangster wannabe thugs. The guy who was working on my car actually stopped right in the middle to smoke a cigarette. Not even sure that is safe to smoke near the business.
They also stripped my drain plug twice and said it was my fault for having an old drain plug. Got in touch with the owner and he said he would take care of it but he never followed through.
I go here reluctantly because it is quick and convenient. It’s too bad, cuz I know the owner and he is a good guy. They just need to hire good managers who understand business and professionalism.

I went to this place for a quick oil change because the real mechanics in the area were too busy. I should have trusted my gut about a place like this. I drove around for a few days without looking under my hood because I figured an oil change was basic service and since they have OIL CHANGE in their name, they knew what they were doing. Today, there was engine oil leaking out from under my hood, so I opened it and found my oil cap sitting on top of the engine backwards — as in literally backwards (with the screw in part facing up).
I don’t know the qualifications for working at an oil change center, but apparently they don’t teach you to put the oil cap back on the right way, and to then screw it back on. There was oil covering my entire engine, and I had to wipe off the inside of my hood as well as the engine.
They tried to upsell me on getting my transmission fluid changed as well. It’s a good thing I didn’t, or I’d probably have to clean up that mess as well. Save your money, and your time, and just go to a real mechanic. Places like this just want your money, and don’t give a rats ass about service or doing the job right.

It was ok if you needed a quick oil change. They overcharged me on the service and it’s already very expensive. The owner is not friendly and didn’t even apologize when I pointed out the overcharge.
Don’t go unless you are in a hurry for a bad service.

Best customer service and speedy. The owner is very honest with customers. He even checked my inside of hood when I was getting a simple oil change to make sure everything else was running smoothly. He is knowledgeable and listens to his customers needs and wants. Thank you again for your help!

I went to this Penzoil, the so called 10 mins oil change, today. I went for Basic Plus service. The service guy on Bay 1, inflated the tires unevenly on all sides 40psi plus. Secondly, he did not change oil only. After he closed the bonnet, he directed me to go to the cashier. I reported this issue and showed him dip stick. The dip stick indication of oil level was below the second bottom dot. The cashier or manager (I do not know) said «I am very sorry», and told me that is the right oil level my car is supposed to have. I told him that I am coming to that place for last 8 years and will not come again.
I do not recommend this place.

I like this place a lot, esp. the workers there. They’ll take care of you! I felt comfortable letting them take care of the oil change on my Subie.
There was actually a slight smell afterwards, but they did a secondary inspection for me for free, and made sure that there weren’t any leaks /​etc. It turned out something just needed to be wiped off.

I came 20 minutes before closing and they were kind enough to service me without hesitation to do my oil change. Very friendly staff.

Went in for an oil change and was shocked with the service I received. The guy servicing my car seemed nice at first, but after trying a few up-​sells he then tries to sell me on getting my transmission fluids changed (something I did pretty recently). I declined stating I just got it done and I kindly told him I don’t have too much money to spent beyond a basic oil change at the moment… he then LAUGHS, smirks and walks away to continue working on my car.
Then, when he’s done he directs me and says to make a right. As I’m he pulls me out he tells me I’m gonna wanna go right. What’s to my right?! Nothing but trees and bushes. What the hell? He says ‘yeah, kidding, office to pay is this way (as he points left)’. What? He had a straight face the whole time so I couldn’t tell if he was joking or not. Even if he was, I was not in the mood.

I’ve had excellent service here before but apparently it’s a new owner. I referred my mom for her new car to try it because they had an ad for $ 19.99 1^st time Special. They told her that’s over and her car will be $ 32.50. Actual total climbed to $ 51.38, almost $ 32 MORE than advertised! And almost $ 20 more than QUOTED! This is a common VW Jetta, how can you not quote correctly. Ripoff! I’ll drive 15 miles to Vallejo PepBoys next time where they change it for less than $ 30.
Update: they didn’t reset the service light :/

Fast, friendly and cheap.
OK the guy showed me a fuzzed up air filter I assume was mine … I said, yes, let’s replace it. Now I sort of wonder though, was it really my air filter?
But overall I was happy and the price was right.
They even turned off my «maintenance» light.

It’s ok

The guys changing my oil were fast, friendly, and only gave me the gentlest suggestion of an upsell. I was so pleased I let them change 2 lights on the car.
The gal behind the counter was pretty annoying, though. I forgot to use the coupon in my hand, and rather than voiding/​redoing the transaction, she just said «Aw, too bad, sorry, bye!» please to tell me what else she was gonna do in that empty office for the next 3 hours.