American Airlines

I give this airlines a zero. They have booked my flight to Dallas late several times. I have not gotten calls or text messages about it. The sales staff has not been helpful. No offer to pay for hotel rooms because the delay is «due to weather». I will not ever fly this airlines again.

American is at it again with more changes. The one I question the most will be the added status level — ever since US Air purchased the bankrupt American things have gone down hill. American wasn’t doing well financially so why incorporate their ways instead of sticking to your own business ways? Obviously American did not know what the hell they were doing which allowed UA Air to purchase it — so why adopt any of their crap? I’m getting so tired of the new airline and hope the executives wake the hell up before the new biggest becomes GONE!

Cancelled our flight 30 minutes prior to take off. The plane started fuming. I’m no engineer but it seems like a newer fleet or simple maintenance could have prevented this. The plane looked like a Wright Brothers plane.

The complaints on here are some first world problems man! Y’all need to spend some time in the ghettos or something lol. My flight was great! TSA was nice and I appreciate what they do! Flight attendants were very nice and beautiful too! Lucky flights maybe lol! I will happily fly American Airlines again!

This weekend my boyfriend and I went down to Dallas for Wrestlemania and we thought it would be best to just do the hour flight there and back. On the way down there the wifi on the plane didn’t work and the flight attendants were a little rude. On the way back home, the wifi still didn’t work and the flight attendants were even worse! They didn’t have enough overhead space and one got on the speaker and was almost yelling at us that their flight wasn’t even full and we were using too much space. One called a grown man a boy and was training a new attendant being very rude to him in her demands. She talked to everyone like they were children and after the handed out drinks-​literally RIGHT after-​another lady walked around for trash and had an attitude with people not finished with their beverages. I’ll definitely be sticking to Southwest from here on out.

Baggage Check is a pain. Signage in the terminal is very confusing and hard to read.
The positives were the attendant that finally checked us in and tagged our bags and the flight attendant from KC to PHX on the 6:00 p.m. Flight on 12÷29÷15. I think her name was Karen, she was in the rear of the plane. I have to say she was one of the most courteous and kind flight attendants I’ve seen in a long time.

Worst employees ever.
Last week I had a flight from Kansas City to Charlotte (3 hour layover) then to Jacksonville, FL. & a male flight attendant (mid 30’s) was very rude when I asked a simple question about where my luggage was going. Since the people at the terminal gate FORCED me to check my bad all the way to Jacksonville. Even though it wasn’t bigger than anybody else’s. Don’t fly American Airlines, unless you enjoy uncomfortable flights, typical rude flight attendants, and bad service overall.

Don’t take this airline to Hawaii! We were delayed 9 hours going there. The entire time they kept telling us «one more hour», and on the way back we were delayed just long enough to miss our connecting flight and for the airline to lose our luggage, all because they were waiting for the «catered meal». Turns out we still had better luck then most. From talking to the other passengers most of them had been delayed a full day. And from talking to our shuttle driver in Hawaii, American Airlines flight to Maui is USUALLY delayed.

***This American Airlines seems to run smoothly and you get big planes going to DFW if you are making a connection back to the West Coast; since this airport is very small, there are very limited food and dining options and once you get past security, you are at your individual gate with just a snack cart and no restrooms***
I am not sure what the parking situation is like at Kansas City International Airport, but I imagine parking here is expensive like other airports.

In January of this year we scheduled a trip from Kansas City to Cozumel via American Airlines. We were to leave the 17^th of January at 7:30 AM with a leg to Chicago and then on to Cozumel. The day of the trip the leg to Chicago was canceled due to weather with no other flights being available until the next day. We changed the flight to go from KC to Cancun via DFW instead of direct to Cozumel. Upon arrival in Cancun we took a cab to Maya Air (cost $ 25.00) and then arranged a flight from Cancun to Cozumel with Maya Air (cost $ 100.00). Initially AA told us that they would reimburse for our costs from Cancun to Cozumel out of pocket however they now refuse to do so. Just another reason why I rarely fly and will drive whenever and wherever I can. Chinga AA.

Delayed flight, delayed baggage. Workers not friendly. Delayed baggage was offered, agreed at 2pm, it’s now 2am. Work tomorrow and no luggage. Tracking sucks, only states when it was scheduled to be picked up and maybe dropped off in 6 hours? Hotel only 30 minutes away, should’ve went back to airport but took bum advice from customer service. Terrible service on plane also.

Stuck using this airline. I have had many flights this year and very few flights are ever on time. I have also had several flights cancelled at the very last minute, leaving me stranded.

We’ll American Airlines strikes again. I had a 0745 flight from KCI to Dallas this morning. Only to find out that it will be delayed for almost an hour. This delay will give me 8 MINUTES to catch my connecting flight to Austin. Why is AA the only airline with delays — it is always something with this carrier.
This ought to be interesting.

Air travel sucks. Unless you have special status (pick your precious metal of choice), and a membership to an elite airport lounge… you’re forced to endure slow lines and the chaotic gate cattle calls. You’re also forced to do self check in, which had multiple offers to upgrade your seat or get a mileage multiplier… all for extra money. What I’d give to put some holes in those crappy screens.
The entire process is about as demeaning and impersonal as the other passengers around me, woefully stuck inside their smartphones and DISconnected from the real world. Did I mention how much I hate air travel? Thanks to American, that isn’t going to change soon.

The crew is always nice, planes are always uncomfortable. For what ever reason my flights are always delayed due to some oddity that makes no sense to me. The machine that pumps air to the engine is broke so we can’t start the engine until a new one is hooked up. What?

We have the American Airlines credit card and get a lot of frequent flier points as we spend a lot of money ;) and my husband runs his business purchases through this card also. We recently flew to Kauai on American for our 20^th anniversary.
First of all, good luck using those points. You can only use points about 9 months in advance, so I put a reminder on my calendar in May 2012 to make the reservations. Then, it was still difficult finding a flight so we were «forced» to fly first class back. By the way, the only way we flew coach out to Hawaii was that it was Super Bowl Sunday. Who knew in May?
The flight attendants and ground crew were all pretty friendly. I did have one gal yell at me in LA because my bag was slightly larger than a carry-​on size — but we had just been on 2 flights and no one said anything — nor did anyone on the 3 flights back, so get over it.
Speaking of luggage, when we got to Kauai, my brand new, bright green suitcase had one of the wheels broken off. Seriously? I thought about complaining, but we had been traveling for over 12 hours and I was tired. Ridiculous, though.
Will I fly American again? Of course, until I get rid of that card. Also, with the card I get one free bag per person. Oh, and First Class was awesome, of course.

American Airlines: You’re a grouch!
I get that working for an airline is probably karmic punishment for pillaging a village in a past life, but do you have to be so grumpy all the time? Sheesh! It seems like once you get past security (because the ticketing people ARE friendly), every single person who works for this airline hates their life and makes it their personal mission to hate yours too.
On my last trip with American we flew from KC to New Orleans by way of Dallas. At all three stops the people at the gate were just nasty rude. Then the flight attendants were nasty rude. I wouldn’t be surprised if the pilots were locked away in their cabin calling us all names. Seriously, everybody here has rude ‘tudes.
Examples? Sure, I’ll give you examples:
— Yelling at people for not lining up appropriately at the gate.
— Being super snippy with the gentleman who wasn’t going to check his antique violins, since they were officially small enough to be considered carry ons.
— The flight attendant who liked to check me in the shoulder with her cart. I’m sorry that I don’t fit in your 12inch wide seat, but that’s no reason to pretend we’re playing tackle football.
None of my flights were delayed or whatnot, so I guess they got the job done. But man, you all either need a vacation, some charm school, or a reminder that you are in fact in the business of customer service.

I wish bankruptcy meant the business was gone and Delta and others could bid on the routes! Instead, bankruptcy is a good way to hide during negotiation with the Unions who represent American’s only critical asset: Their people.
Not sure the airline industry gets this which inevitably seems to translate to poor Customer Service scores to the flying public.

I got out of the habit, if you can call it that, of choosing American Airlines when I was living in Europe. With a few exceptions I flew Star Alliance carriers such as Continental, USAIR, United, Lufthansa, TAP and SWISS. Most of them provided good service.
In the last ten years I’ve likely flown American Airlines only a handful of times. None of the flights were memorable. I once complained to a flight attendant friend of mine and he claimed that union rules prohibited flight attendants from doing more than the contract specified — at such and such a time serve beverage — so it was service pretty much by rote. I’m not sure that’s true but I have found they seem to provide the minimum of service on board. One of the fun things about flying First is being served a beverage before take off. It seems this rarely happens on American. When I received a post flight survey it asked if I was referred to by name on my flight. I don’t think I interacted with the flight attendant beyond a greeting at boarding. Again the minimum required. It can’t always be a fun job, but they don’t seem to be enjoying it much at all.
In comparison to the other carriers American was really no better or worse. I’m not fond of their aircraft, especially a DC-​10 or MD 80, (I like that Delta flies bigger planes out of KC) and as I’ve mentioned I’ve found their flight crews to not be the best.
Lately, living in Kansas City, MO I’ve been flying American much more. I’m still not fond of their aircraft but I’ve found the ground crews to be pretty nice and professional and have been pleased with check-​in and boarding. It was said of TAP that their international service was much better than their short routes, but their short flights were pretty good. Maybe it’s similar with American. I would prefer another airline but I woudn’t not fly American. I just wouldn’t pay more for First Class.

Love American Airlines…
Pros:
Have never lost a bag
Have never had a bag get soaked in the rain like I did on Delta
KC usually has fairly short lines
Have always been highly responsive and helpful
Support the military and service members
Consistently one of the cheapest airlines
Food on board is relatively inexpensive
Hub in Dallas = few weather delays
Cons:
Wish the in flight wireless was a bit cheaper