Spirit Airlines

Spirit airlines– should have a big fat goose egg 0, but you can only do 1 star to write a review!
This airline is crap! I thought I was getting a fabulous early fair deal booked in July 2015, to leave on Jan 23, 2016, but wow was I wrong! Tickets booked through Expedia should have been $ 150.00. Expedia emailed said I need to check Spirit airlines website for my bag, so I did. Then I see I have to pay for my carry on bag both ways at $ 35.00 each way?! Or I could purchase a deal for $ 9.00 and get my bags on for «FREE». Well that «free» cost me over $ 150.00! I have called them, phones on a loop you can’t talk to anyone, so I emailed… no response at all!
The plane ride– On my way to Cali, the seats were a joke HARD as ROCKS, or shall I say city bus seats… no I’m not kidding, they are formed seats, they don’t move… I hurt every here after my 3+ hour flight from them.
If thats not enough to go thought… I missed my plane on Jan 26^th because the plane left the gate an hour earlier then scheduled to take off?! Yes it was to leave at 1:40 and I got there at 12:15… did what you normally do, print ticket, long security line, snack, coffee, restroom and went to the gate, and NO Plane… it was 12:40… «you just missed it», the guy said, oh well to bad, come back tomorrow, its out only flight out! I’m so angry, had to PAY $ 100.00 for a hotel room +food, to wait till next day to leave!!!
Even TSA check in guy couldn’t believe when he seen me again, and said to me «you had plenty of time to make your flight, how could you have missed it»?! Another lady had the SAME problem the day I finally left… her flight was at 6 am and it left 45 minutes earlier (5:15 am) that morning… When you pull crap like this NO ONE wants to FLY YOU! So many people were complaining about your service and lack of, none of them will fly you again, as these are just a few of the many… I will never fly them again no matter what after being taken, and for leaving earlier then they should have… I just can’t believe the airports allow this stuff to happen. I will never fly them again and if you chose to beware you will NOT be happy!

Killing the #christmas #spirit (airlines) one trip at a time. Most incompetent customer service and employees I have ever experienced. It took four family members being on the phone, checking flights, calling other airlines and more to get a flight booked after the original spirit flight was canceled. I did their job for them. Booked a flight with American while the customer service rep manager was on the phone and couldn’t seem to find the same flight.
Luckily we had numbers on our side and got my father-​in-​law, the one who was going through this trying to get to us for Christmas, a flight. 100+ others didn’t and are likely still in line waiting to be told to call the service number. While the reps on the service line tell you to check with the gate attendant. What a joke. I’m sure other airlines just laugh and thank spirit for the business. How do you not have plan b, c, and d over the holidays? What’s more, how do you not have competent people in the customer service department? It is the most important aspect of the business. Counting down the days until these clowns go out of business.
Here’s the kicker. One spirit employee CALLED THE POLICE on customers because the refused to move from the gate (after being moved twice) where they were trying to be helped. The employee told everyone they needed to go outside. Really??? So the police came over and told the employee there was no hazard problem and then asked what airline everyone was waiting for. Obviously spirit. To which the police officer said «well, aren’t you sir with spirit?» Ha! And reiterated that there was no problem.
You guys have some serious issues on your hands. Luckily I have avoided you thanks to hearing all these horror stories (isn’t that great, your company is referred to with horror stories). I will never never never never fly spirit. Ever. Period.

Cancelled my flight on Dec 21^st. Did not have another until chrismas eve.
I found another flight on American the same night and they would not pay difference. Unbelievable.
My wife flew a week earlier and it was delayed 4 times due to «technical difficulties»
DO NOT FLY Spirit airlines

Got dropped off @ SPIRIT AIRLINE in Kansas city and got ready to get my boarding pass the plane canceled. so rude people «tried» to help the situation. I lose a whole day of work between trying to get a flight and getting a flight home… stay away from «Spirit» airways… with this quality of service they def won’t be around very long. and no compensation. hope I still have my job

First time using Spirit Airlines. Almost a two hour delay. Not impressed. If it happens again on my return flight, I won’t ever be back.

Spirit is absolutely horrible.
I’m over it. Yes, we’ve been nickled and dimed to tears but that is just the beginning.
Shaking my head. There any many things but here are a couple highlights. We were on a round trip flight LAX-​MCI. The inside pane of the double paned window at my seat, was dislodged. It was pretty uneasy sitting next to that window the whole way at 30,000 ft in a pressurized cabin. Now heading back, we’re delayed an hour and a half with multiple time changes before this final one. There’s no communication with passengers… the information board is still reading «on time»

Like the cheap price, can even deal with them charging for a carry on bag, but there seats are terribly small, they have new style of seats that are very narrow, they made the isles 20in wider by making the seats narrow, and when you sit down your knees are touching the seat in front of you.
At some point you realize how stupid this is.

If I could give negative stars, I would. My flight to LAX was delayed from 9:10pm to 1:18am, then 1:46am, then 2:16am. Now it’s completely cancelled and my only option is to fly out tomorrow night at 9:10pm. I’m missing work, not to mention all the time I’ve already spent sitting here in the airport. Oh, the compensation you ask? Zero. I can get on tomorrow night’s flight, or get my money back. Not both. Not even a compulsory food voucher. No hotel, either, just a thin smile and a softly voiced request to bend over. Do NOT fly this airline.

After delays totaling 5 hours, we may finally get on a spirit air flight from Kansas city to Houston. No weather related issues. Just awful service. We have always had some sort of delay with spirit, but 5 hours is far too much.