CVS Pharmacy

Literally the worst pharmacy in the continental United States. Fail to properly run insurance, charge me 120 $ for medication that is 20 $ with my insurance. Go back to get refund, they give me a cvs gift card not even the cash. Go back another time to use said gift card, ask how much is on it at the register, no one knows how to check… Manager Jason tells me to call the number on the back of the card and follow prompts… Just consistently a miserable experience. Stay far away.

Terrible service and not so friendly staff. The wait for drop off and pick up is way too much and they never have more than 1 person working at a time so you end up waiting forever.

Staying not to far from here. Woke up really thirsty and saw remembered it was ²⁴⁄₇ so thought awesome I’ll go there. I walk in to to buy my water & the worker says «you need help» with attitude and just watched me as if I were going to steal something. The guys standing around like security. As my paying for my stuff he says it again with attitude. Was annoyed over the entire horrible customer service experience. If they’re going to snark and have shitty customer service at those hours why even stay open?

Words do not exist to describe just how glad I am that I no longer have to suffer shopping here. I willingly pay more for my prescriptions at a real pharmacy now.

To the man behind the pharmacy counter today who helped me chose which Sudafed would be best for my throbbing head and runny nose… THANK YOU, THANK YOU FOR ALL YOUR HELP (I hope you see this!!!)

I don’t usually review chains. I am a loyal CVS customer because of their sales and coupons. I understand that the service you get at these places is wildly irregular and I don’t really expect a lot. Just keep the coupons coming and the shelves stocked.
Well, this CVS staff at Amsterdam and 86 street deserves recognition. I went to this CVS to print out some pictures in the photo department. I had some issues with the print and had to redo, which gave me a lot of time to observe the staff and customer interactions. It was as though I stepped into another time.
There were a lot of regular customers, the kind of old school New Yorkers who I remember from my childhood days. The types of people who have been here for generations and who most unfortunately– are being forced out of town by impossibly high rents and other factors.
In other words, many of the customers were in their 70s and 80s and some had some issues with the self checkout. Every sales associate was on top of their game, but one person really stood out.
Mike! Mike! Hi Mike!
I heard more than one customer call out to him.
This «Mike» –I assume a manager of some kind– knew all of the regular customer’s names. He calmed down a frustrated customer who had waited on a longer than desirable line on a holiday weekend by making conversation about her newly painted nails. He helped her with the self-​checkout station and then held the door open for her as she wheels herself out the door.
As I left, I felt compelled to tell him that he had a wonderful way with his customers. Mike should give workshops on how to treat people.

The worst pharmacy I’ve ever been to. Stopped by three times, they never left the message to notify the delay of the delivery of the brand name pills, and lied that my phone number indicated in the system was wrong. unbelievable!

I mean. when all you want is aveeno lotion, mouthwash and some other stuff you left at home after a 6 hour flight… this place is a decent stop. No issues, service was friendly, they had what we needed in stock. Usual 6 – 8 minute CVS stop with no hassle… not going to lie though I hella miss Long’s Drug Store.

Nice staff! Very helpful. They always have what I need. Coupons are great.

Doing anything is painfully slow here.
Especially don’t get photos at this location. Picking up one order that I had already ordered online took 12 minutes. And that was with zero people in front of me for photos
Store is also dark and dirty.
Do yourself a favor and go to Duane Reade.

The worst cvs I have been to, the self check out machines never work properly. I was charged twice for my total and then accused of scanning my items twice. There is always a salesperson watching the self checkout line yet the bags are never opened and are always sticking together. It’s very hard to put your merchandise in the bags.

Horrible cvs. Terrible customer service with a wholly disinterested and incompetent staff.
Mike jones is the manager and it’s clear he allows his staff to do whatever they want and isn’t focused on customer service. I had to deal with this unpleasant and terribly rude and ultimately unhelpful ass on a few occasions. Ask him for a customer service line and he’ll refuse and ignore you and threaten to either attack you or call the police if you tell him you’re registering a complaint.

Most CVS get 3 stars, simply because they are what they are — moderately overpriced convenience stores.
The pharmacy here is hit or miss, when there is no one waiting they are prompt and will fill your Rx on spot. However, if there are a lot of people waiting, forget about it — might as well come back at 3am cause you would probably be that long anyways.
The normal manager (I sadly don’t know his name) makes this store though. He always is incredibly helpful, suggests coupons you might not have even known about, and really just makes it a nice experience. He definitely saved this CVS from 3 stars and bumped it up to 4!

They get backed up sometimes, but overall friendly staff and clean.

Caveat: this review is not for the pharmacy but everything else — photo and general store. There are so many drugstores in this neighborhood, with Duane Reade on practically every block, but I prefer to go shopping at this CVS because everyone who works there is so darn nice! Out of a weekly special? No problem — they’ll give you a raincheck or even offer a substitute brand/​size. Photo didn’t print the way you like it? They’ll reprint it with a smile. Yes, sometimes it can get busy, but the line is more manageable than at RiteAid and they have lots of self-​checkouts (and someone nearby to help when there is inevitably an error).
I have never felt compelled to write a review for something basic like a drugstore, but this CVS truly stands out from all the other CVS and drugstores in the city for its consistent excellent customer service and everyone who works there deserves to be recognized.

Bad service at the pharmacy. I was waiting for an hour to get the flu shot. The guy at the register completely ignored the fact that I was seating waiting for him to let the other pharmacist know that I was ready for the shot.

Nice store, very friendly staff, knowledgeable and helpful pharmacists. Automatic checkout machines help avoid lines.
Duane Reade, by comparison dirty and dingy. Although the staff at Duane Reade are generally polite, the checkout is always understaffed and there is a permanent line. The pharmacists at Duane Reade are overworked, slow and unhelpful.

Hate this store. Lines for prescriptions are endless. They often get the pricing wrong and even the wrong prescription so you need to be very careful and check pricing and what they’ve handed you. If you have some type of discount card they try their hardest not to accept it. Took several attempts to get a prescription for 20.00 that they insisted was a few hundred dollars. I have several insurances and they can never get them correct.
If you need to find something there is usually no one around and if there is they have no idea where the product may be.

I know I’m only adding to the horrible reviews but I just have to vent. Their staff is surly, rude and overwhelmed. I’m so tired of putting up with this place. How tough could it be to train people to look customers in the eye, say please and thank you and speak clearly. It’s disgusting, really, and makes me feel angry and upset at the end of my day. CVS stores are known for good service and helpful employes. What happened here? Of course, I could go elsewhere but it’s near my home and they take my insurance. I’m a captive audience… damn!
Hello CVS!!! Do something!

I almost think that people got paid to write bad reviews here. Or maybe these are the one or two people that had a bad experience. I personally did not. It can get crowded in the pharmacy, but if you don’t like that, just do what I do: Come there late at night and your problem is solved. Here is my breakdown for my higher rating:
1) ²⁴⁄₇ pharmacy on my block? That is awesome. Star 1: Accessibility & availability.
2) Knowledgeable staff that is happy to give me advice and explain things? That’s another star, for knowledge.
3) People messing up my medications? I read about this in another review. I have never had this problem. Another star, for professionalism.
4) The pharmacy is overall able to fulfill my needs as a client and I keep dropping off my prescriptions so clearly this is not a bad place to go, or else I wouldn’t keep coming back to it, right?
Why deduct a star? Because they did not always have my medication in stock and then I had to wait for it for like a week.