Discount Tire Store – Oceanside, CA

I went in for a nail in my tire. I discussed getting the tire repaired and what it would cost for replacing two tires. The tire was not repairable and had to be replaced the rep only called me once to tell me this and upon going back to the store to check on the car they had just gone ahead and replaced the two tires and charged me for them without advising me first. Then come to find out they went in my trunk and threw my stuff around to replace a third tire with the new spare I had purchased months prior and left the tools thrown in the trunk instead of put back with the tire.
Not happy with being charged for something I did not give an okay to before it was serviced and even more pissed about them changing a tire using the spare when that was not discussed AT ALL! And the other employee was extremely rude when ringing me out. When I asked if that was all and if I had to sign anything he just stared at me.

Just had another great experience at Discount Tire. This time Nate greeted me within 30 of pulling in the parking lot. I thought I just needed air but he soon and informed me that I had a nail in my tire. He walked me in to check in and within a half hour I had my tire fixed and was out the door. It was nice it wasn’t too busy, but Nate showed me great customer service from beginning to end. He was professional, efficient, and very courteous. Good job!

I love discount tires and my experience with them has been excellent in terms of service. Apparently the Oceanside branch isn’t on the same page as the other stores I’ve dealt with.
I had purchased 4 tires about a year ago from another Discount Tire location and went into the Oceanside store today to get my tires rotated as they say they will do for free at any time. Well, Gustavo may have been following store policy when saying it takes 45 minutes to rotate tires. Not wait, but to actually do the work. It was going to be an hour and a half wait to get to that point. Sorry, but my other store did it no matter how busy in about 5 minutes, and with a smile. Gustavo was about as warm as an ice cube and made it clear this was a low priority for him.
I’m not saying stay away — just saying this branch may need to brush up on their customer service skills and be consistent with excellent service. I’m trying a different location next time.

I spoke with Juan who took tire worries and cost completely and happily out of my hands!
Customer service was genuine and over the top! Every single person was genuinely
grateful for my minimal purchase and treated me as though I was their biggest purchase! As someone who has been in customer service my complete working life, I can say without hesitation, this is my new and ONLY tire home!!!

Okay, I needed new tires. The tires I wanted for my truck were out of stock at Costco and would not be available for a month or more.
I stopped by DISCOUNT TIRES to see what they had. I told them what I needed. First Juan told me that 30,000 miles on a set of tires was not much and Dunlop might be able to offer something. These are original tires and 6 years old. He checked with Dunlop. They provided me with $ 50 credit on each tire. Wow. Never heard of that. So now my tires went from being a little more than Costco to way cheaper. This was great service. They also fix flats and check air for free. I am now a regular at this place.

Came in to get used tires but they didn’t have any but that didn’t stop RAFAEL from helping me and calling around to find me the right tiers I needed to get me back on the road. Ask for Rafael he is a very great guy and actually cares about customer service.

Walked in, asked for a price of a tire. Randy helped me. He gave me a price. Then after writing up the order, my price has jumped $ 50 bucks! I asked him why n he gave me some business about the price he gave me was for the tire only! And there were «fees» involved if I had the tire installed! Ummmmm… you walked out to my car, saw there was a spare on there! Did you think I was going to install the tire myself? After a few exchanged words, he slid my ATM card towards me n told me we were done! Yes, I was upset! Yes, I raised my voice! I left and drive a mile to Evans Tires where I’m more than happy to give them my business!

I’m not sure what it is about Discount Tire, but I have received exceptional customer service from multiple locations. This one has especially impressed me. I have been in close to ten times, and have always been grateful for the way I was treated. Additionally, the free air checks, rotations, and consultations have been appreciated. Great job to everyone there.

This store is amazing. I went in to fix a flat from a screw. AAA said it would probably cost $ 20. It cost me NOTHING. I couldn’t have asked for a nicer experience. They blew me away!!! I was greeted at the door, helped quickly, and gone in 35 minutes with a fixed tire. They didn’t ask me to write this review but I was so blown away by the service and knowledge of tires that I felt compelled to write this. When I need to buy tires, I will come back here for sure! Thanks, Jerry and Gino!

I have had them replace the rubber on a Jeep Grand Cherokee and, more recently, repair an ‘unrepairable hole” in a Tire on my Toyota 4Runner. Saved me serious $$$. The Manger just asked that we keep him in mind when it comes time to replace the rubber. You bet I will!
PROS: Fast. Affordable. Caring, smart and involved staff. Did I mention fast?
CONS: Awkward parking. That corner is just a nightmare, and its right next to the 78 Highway.
Will be back for the new tires.
–RTJ

Wait time wasn’t too bad and customer service was excellent! They offer water while you wait and the restroom was soo clean! Advise was also offered which is helpful :) Thanks guys!

Went in yesterday to get a nail in my tire looked at. Omar greeted me and was so helpful and kind. He explained that the location of the nail in the tire could be a ⁵⁰⁄₅₀ chance of with me needing a new tire or just being able to patch where the nail was. I went in to the front desk to get my information processed and I spoke to Zach. He was professional and very helpful. Luckily I was able to just patch the tire instead of having to purchase a new one. These guys at this location are amazing! Will definitely come back again.

Really great service. Friendly, professional. I had a screw in my tire and they patched it for FREE. Yes… free.
In and out in 20 minutes. I was very impressed.

Was in the freeway when I got a flat tire. No fun right!
I managed to get my car off the freeway and they were right there across the street felt like it was meant to be!!!
Every one of these guys are amazing! Took care of everything for me! Was also day before payday so I had very minimal means to work with when I got here.
They took care of everything and didn’t try to squeeze and extra out of me and I’m back on the road!
Thanks to everyone here you guys are amazing!

bought my tires at the ENCINITAS DISCOUNT TIRE location. years later (i don’t drive much) the idiot light for tires is on. there’s a slow leak and have to re-​inflate every couple weeks or so. took my TUNDRA to TOYOTA CARLSBAD SERVICE for another issue and had ‘em check things out. i was told there was a nail in the sidewall that can’t be patched and that i need a new tire.
was shopping at COSTCO and dropped by their tire shop. when i tell them the TOYOTA CARLSBAD story, the manager chuckled softy and politely suggested you can’t take anything those guys say at face value. runs his hand along the sidewalls and confesses he can’t feel the nail but doesn’t have a tire in my size (well, he does but pretty much insists i go back to DISCOUNT so, IF i have to replace a tire, the set will match).
a couple days later drop my TUNDRA at the DISCOUNT TIRE in OCEANSIDE. tell them the TOYOTA CARLSBAD story and i get another round of smirks. SEAN politely suggested you can’t take anything those guys say at face value — along with my other personal experiences at TOYOTA CARLSBAD, i am beginning to discern a pattern.
go to lunch at BKK THAI with my wife and hour later, when i pick up my truck, SEAN walks me out and points to where the now patched nail hole was circled in white — dead center of the tire.
NO CHARGE — I can’t say enough good things about these guys.

Never had a bad experience here… if you loose a nut, they give you one… A lug nut that is!!!
They do get busy here, but that’s everywhere !!! Plus, what’s better than eating a veggie burger at Habit and people watching in the rain!!!
Shaun and Genaro are holding it down inside plus everybody else are hustling too!
Thank you Discount Tire for being reliable, fast, and of course affordable…

Another great experience at Discount Tire! These guys just nail customer service with every visit… today, one of the employees walked around the lobby handing out chilled bottled water — a nice touch. I also like the email reminders for rotations, makes it easy for me to remember at my age. My service tech Zac provided another seamless visit, and I will remain a very happy DT customer.

Great experience tonight. Geno helped me out and got my truck in and out in no time. He even when out of his way to help with a previous issue I had with my wheels. They continue to offer great service at a good price.

Great customer service and knowledgeable and helpful guys. Always go the extra mile to repair holes in tire before getting me into a new one. Only reason didn’t give 5 stars is they are always trying to get me into a new set of tires, before needed. Yes, they will gladly repair tires but you must first go through their sales-​routine. If you can be strong and get through that, then it is worth your visit.

Shaun was extremely helpful getting my wife back on the road. Great customer service and super nice guys there. Highly recommended.

Excellent service, excellent prices! I could not be happier with the service I received today at Discount Tire in Oceanside (El Camino Real near Target)! I walked in 15 minutes before closing on a Saturday, and half an hour later I was driving away with 4 brand new tires! These guys are the best! Highly recommend!!! :D :D :D

I have been coming here for about 5 years already, with 3 different cars and every time I always receive really good service and excellent customer service. I am never disappointed. I went in recently thinking that I am going to have to buy a new tire & I explained to the employee that helped me, Manny, why i needed a new tire. Instead of pushing a new tire purchase, he had my tires inspected and balanced to make sure I really needed it. Fortunately, I didn’t. I walked out of there without spending a single dime. They definitely care for their customers & will go the extra step to save you money! I will continue to be a faithful customer.

I got bait and switched here today. Shaun lured me in with a beat the competition price. When I arrived, I was shown an invoice for the agreed price. When the work was all done, Shaun asks me if I want a full coverage warranty. Well of course I expected that in the beat the completion price we agreed upon. I ended up spending an extra $ 125.00 over the agreed price which means I would have been better off going to Evans Tires in Encinitas. I really regret doing business with people that mislead me in order to get my business. Now I can only imagine they will find some way to wiggle out of their extended warranty if the need to use it should ever come up.
Well this weekend While I was washing my truck I discovered that discount tires broke a good sized chip out of my aluminum rim. I know it was them because it is right next to the balance weight they removed. They dilute could have owned up to that when they did it. What a bad deal for me.

Husband had an appointment yesterday, but he didn’t know he bought a car with tires that had locks on them. Genaro let him know we needed a lugnut lock key with a ½″ drive and rescheduled us for the next day — that’s alright. We go out and find different lugnuts to try to get it to fit and comeback the next day. They had trouble because it wasn’t the right size, but the team worked together to find a way to get the locks off. I am very happy that they accomplished getting the locks off — manually, if I may add.
Genaro also helped us with the payment plan they now have.
Overall, glad to see that the team worked together to find a way to get the job done. Thanks, Discount Tires.

Zach took my car in 15 mins before closing after I had low air on a tire. Even did the tire rotation since my car was on the lift. Knowledgeable and very happy to address any issues with a upbeat attitude after I’m sure a busy day. I’ll be back to this location for sure.
Audi A6 4.2 with Continental Sport AS 19″

Great service. Today they had a big tire sale and it was very crowded. I had a appointment at 9 for a tire rotation and I thought it’s probably going to take more than a hour but nope!, they finished it within 45 minutes. These guys are good at what they do.

My son had all four tires of his truck replaced last week, and received excellent customer service. The «out the door» price promised was kept. The tires were replaced quickly, and look great.
Today, my husband also had a great experience… Again, fast and efficient. Juan went the extra mile to ensure my husband had his car keys slightly post closing time.

Update:
The manager called my husband and asked him if he was happy with the warranty. He went into the store to discuss it and the manager ended up making amends and refunding back to the original quoted price.
I still think the whole situation was shiesty, but everyone makes mistakes. At least he tried to fix it.

Why are there so many nails on the road??? Here is my theory — tire store managers buy nails in bulk and then drive around town throwing them onto the roads in order to get more business.
Anyhow, I was sad to find a nail in my tire recently and took it to Discount Tire. I was hoping that I would only have to pay for a patch but expected to have to pay for a new tire. I was happy to find that I did not need a new tire. I was ecstatic to find that Discount Tire doesn’t even charge to repair and patch! I didn’t even purchase these tires there, it didn’t even matter!
What a great service to provide! Due to this great service, nice employees, and convenient location I will be back when I actually do need new tires.

Got all four tires replaced. The staff was friendly and very helpful with the entire process. They answered all my questions over the phone before I came in.
They worked on my car and offered me a bottled water during my wait. Great service!