MetroWest Nails & Spa

This is my first review that I’ve given less than 4 stars– with that being said, I am most certainly disappointed with what has occurred.
My first occurrence was when I came to refill my nails and was cut on three different fingers. When I started bleeding from the third finger, I had enough and told the nail technician – who proceeded to laugh in my face. Not sure what was humorous because cutting someone isn’t.
My second occurrence happened to be today when I decided to come back to do a pedicure with gel polish. The previous month when this service was performed here– I was charged $ 32. Today, I was charged $ 45. Not a big difference – but when I asked, everyone seemed to assume otherwise, and rudely began to speak in a different language. Then, I quote, «it’s always been $ 45 we don’t know what you’re talking about»
Furthermore– I stopped coming here for reason and now I remembered why.

Guy who did my nails was super nice. he did my nails exactly how I wanted, I will be returning.

I was on the hunt for a new nail technician… I found them on Unilocal!!!I’m so glad I did. Lisa did an amazing job, I haven’t been this happy with my nails for a long time!!! Very clean place!!!

My first time visiting and I love the place ! My nails haven’t looked this nice. ever! I feel like posing in pictures with just my nails. Friendly staff! I don’t go to salons to talk to people so I’m fine with no small talk.

Was jazzed to see all the great reviews! I’m brand new to Orlando and needed my FIRST Orlando mani right away. I called first and asked if they offered Shellac nails and they said they did, 30 bucks. Perfect, so off I go. Waited about 10 minutes for a young man to start on my nails. I picked a color and young man went to work filing. No introduction no small talk, no talk at all. That’s fine I don’t have time to waste either:) After the filing came the cuticle trimming. All went well till young man drew blood. Ouch! He said «sorry» and put some alcohol on the fresh cut. Ok, points off there dude. Later, young man muttered a command to «wash your hands». I stood up not really knowing where to go, it’s kinda dark in there… I headed toward the back and asked another employee if I could use the restroom. She said yes and pointed toward the door. I immediately noticed that it smelled like a men’s room… ew. Anyway back to the mani chair and, in not sure why, but the floor was so slick, I almost slipped but caught myself. Young man didn’t miss a beat, continued with base coat and motioned/​mumbled to put my hands in the lamp. Fast forward to the last coat and he gets on his cell to talk to someone. I don’t speak his language so I couldn’t tell if it was an emergency or not. Tone of voice was no indicator. He carried on his call and kept restarting the lamp my hands were baking in. Finally young man finished his call and stood up. I asked if there was an alcohol finish as was the case with every other shellac mani I’ve had and young man said no. Then he stood up, I thought, hey… I’m done! No… he grabbed some lotion and gave a cursory hand and forearm application, perhaps 30 – 45 seconds per hand/​arm. Was nice enough but he was still standing so my arm was up over my head… Totally odd and not terribly comfortable. Once the lotion was applied he motioned me to the front counter where I gave my credit card and a $ 3 cash tip and left with nary word of thanks… No «Come back soon», gth, kma nada! Such is the life of an invisible woman I suppose… yeah that was my first and last visit. Just how difficult is it to be kind and polite? Wait, I’m invisible so that’s not necessary:(

Everytime i go and yes im a man. Im the only man there besides the guys that work there. Folks there are cool. I have my favorite tech.

Poor service. I went there on Dec 24, in the morning, the place was very busy and I felt that the lady take care of me was in a hurry and she does a bad pedicure, not clean good my toe nails that is what I needed.

I’ve only gotten my nails done professionally twice now, but this place is very professional, and went out of their way to help me understand what was going on and why. Kelly was my nail artist, and while being very quiet, she did my nails beautifully. I’d gladly trade a conversation for beautiful nails. However, as I was getting my nails done, I noticed that what seemed like a 14 year old was doing pedicures. Judging by the comments, I wasn’t the only one who noticed. However, the people getting the pedicures did not seem phased. I assume they’ve been here before. The prices are a little high, but I absolutely love my nails. Definitely would go back again!

Lisa is fantastic! I came in with a few pictures and she created a masterpiece. Can’t wait to come back.

Can you say obsessed?! After spending the morning stalking their Instagram for the perfect nail design I’m in love. So clean and professional. My technician was more than helpful and accommodating to my craziness. Wish I could come here every month!

I went to this place because of the reviews and I was not disappointed. No appointment and someone was able to assist me right away, and I was pretty desperate as I was leaving for vacation later that day. The lady who did my nails knew this and managed to do an amazing job and still have me out the door fast. My nails were perfect for my whole vacation. Will definitely be returning as a regular customer.

I have been getting gel manicures & regular pedicures here for years. The staff is extremely polite & professional. I’ve never had to wait more then 5 minutes as a walk-​in. Ever time I have company from out of town I bring them here for a girls day. EVERY person I have brought tells me how lucky I am to have this great nail salon (all commented that their regular salon is not as good). Don’t even get me started about the massage chairs… THE BEST!!! I brought my mother here 2 times (she lives out of town) the owners always ask me how she is, that is exceptional customer service.

Rude and over priced. Wish i could leave no stars. The girl doing my manicure only spoke to co worker next to us. Never spoke to me except to say «go wash your hands». Manicure took all of 20 – 25 minutes with hardly any hands massage except to put lotion on hands for two seconds. Then ask oh did you want anything else. Oh, no and i won’t be back sorry to bother you for bringing work to your place.

If I could leave less than one star I would. I got my nails done and explained to the woman exactly what I wanted and even showed her multiple pictures. She started doing my nails and instead of putting the tips on all of my fingers so she can make sure they’re even she only did one hand and then applied the acrylic. I found it weird but I just assumed that she had her own technique. We get about halfway through with the manicure and I get a call from work asking me to come in. So from that point I was in a rush. She finished my nails, I let them dry for a minute then paid and left. I guess on my behalf I should’ve looked at them before I left but I was rushing. When I’m in the car on my way home I notice HOW HORRIBLE My nails are. I asked for a coffin shape. They’re usually thin on the sides because… That’s what a coffin looks like. They looked like a pear with the top cut off, like she used too wide of tips for my nails. They were so fat and oddly shaped at the bottom. And instead of the nail gradually getting a little thicker from cuticle to tip they were all the same thickness. It was the weirdest looking manicure I’ve ever had. Then upon further inspection my right hands nails were all COMPLETELY different lengths than the other hand. Like not just a little but a noticeable difference. So instead of me having to waste my time going back, I went and bought a couple nail files since acrylic chews through the consumer quality files (another 10 $ to add to the 35 I already spent) and fixed them myself. I don’t know about anyone else but if I go out to a restaurant and the food is horrible I won’t come back so why should it be different at a nail salon. Come to today, I called and spoke with the owner Tina who was not accommodating to me even in the slightest. We sat and basically argued back and fourth for 10 minutes before she just handed the phone to someone else. She not only used profanity she basically called me a liar because I was asking for my money back and couldn’t prove to her that my nails were ever done poorly. Obviously I can’t prove that considering I fixed them myself! This is the type of business where the owner doesn’t care about the customers happiness and clearly only cares about money. If you’re willing to make a 10 minute drive from this salon over to DP nails salon and spa in dr. Phillips it’s worth it. Hannah and Christine are the owners and are so nice and talented. They’re always so busy so definitely call ahead to book an appointment. There is a reason why they’re always busy. Because they’re a respectable salon who cares about their customers unlike this salon.

I came here for a much needed pedicure and gel manicure. Tyna and her staff took wonderful care of me. My feet usually feel greasy and unclean after a spa pedicure, but the spa pedicure at metro west nails was awesome. My feet felt super smooth, clean, and light. It felt like I had a feet makeover. My nails turned out beautiful too. Thank you Metrowest nails for making my day.

I have been going here for over 6 years and love the way Tyna does my nails (I know I’m picky but she can handle it lol) as far as pedicures I usually go to whoever is available because everyone is good! I would highly recommend! :)

Created a Unilocal account just so I could tell everyone how great this place is. When I first moved to the area, I had so much trouble finding a salon that could make my acrylic nails look at least halfway decent. Fed up with no luck, I decided to do my research and found out that MetroWest Nails had a lot of positive reviews. I was instantly impressed upon walking into the salon for the first time as the place was super clean and the staff was extremely friendly. The tech who did my acrylics that day did an incredible job and I left feeling completely satisfied with my nails for the first time since my move. For months now, I’ve come here every two weeks to get my nails done and have yet to have a bad experience. No matter which technician does my acrylics, they always turn out perfect. The entire staff really knows what they’re doing!

I always love this place. John and Tyna, owners are the best! Always takes care of me, and out of so many clients, they will always remember everyone, and so sweet, too! Definitely, recommended to everyone. They are so popular and busy. Appointment are suggested as well.

Stopped in on Monday night after having a horrible manicure from Tip Top Nails not too far away. This place… I like this place a lot. Instantly greeted when I walked in the door. I explained my situation (had a gel mani from another local place and it was horrible, chipped after 2 days, etc), and I was told it’d be a few minutes but they’d get me the gel colors to choose form. So they hand me this bucket full of color swatches. Not just like 50… they had at least 100 options for gel colors! YAY!!!
I go back to the station and the lady files off my existing gels, but she did it in a way I’ve never had done: first, she used an electric file to the top layer, then she soaked my nails. After she soaked them the first time, she took the electric file to them again. Rather than the manual file, this didn’t ever burn or hurt, and my existing gels chipped off/​filed off. I liked this much more than the traditional file, soak, scrape technique. I didn’t get an actual manicure, just a color change. But it took less than 30 minutes for the whole thing from removal to payment. The girl who did my nails was great and friendly.
The shop isn’t big, but they use their space and fit everything in. It’s dimly lit, but they have lights over the pedicure chairs and manicure stations to provide plenty of light for the technicians. Everyone was extremely friendly and helpful. It was a little pricier, but when you pay for quality, that’s never a deterrent for me. I’ll definitely be going back!!!

I wrote my review while in store and was disappointed as you could see below. Regardless of this, as soon as I brought it to Tyna’s attention she made sure to correct it. The tech apologized and allowed her (Tyna) to take over. Not only did she do my hands/​feet all over again, make sweet conversation, take the blame and apologize but her job was flawless! My nails lasted two weeks AND on vacation. Haven’t been back because I was doing back to back to back travel but I’m coming back for the holidays. Thanks, Tyna!