PetSmart

This review is for grooming. I have been bringing my two labs here for a couple of years. I do bathing, nails and the furminator. The bathing is always good. My dogs hate nail grooming so success is hit or miss. But that is because of my dogs. The only inconsistency is with the furminator. Sometimes it’s great and sometimes it’s terrible. I decided to start doing it myself instead. My friend recommended that I request Amber. She was awesome! My dogs have never felt so sleek and smooth. Petsmart grooming got my business back because of Amber. Great work Amber!

Petsmart (#170 Veterans Memorial Pkwy) gets three stars from me, but it’s an average.
Five stars are for the grooming section of the store. My dog is a princess, and we are very, very careful with her. She’s little and scared of big dogs and loud noise. The girls at Petsmart grooming are very gentle with her — and with us. We’ve had here there for grooming and in between sessions for toenail clips. They are professional, and very loving and sweet with her. The prices are good, and we are happy with all of the services there — again, I consider it five-​star service.
Then, there’s one-​star service for the people who actually work in the store. I have been coming here a long time, since it’s really the only large pet store in the area. Most of the time, I know what I want and where it is, and I just go get it. Sometimes, I need some help — that’s where the trouble comes in.
The fish/​cricket department is the worst. There is never anyone there and if there is, they are always doing something else and will not even turn around when you try to get their attention. There have been times when I have just given up and left, and just not purchased whatever it is.
The other departments are worse. Just tonight, I needed antibacterial spray for my cat since she has a small rash. I looked online to see what I needed, and checked to make sure that they had it in the store before I went. I couldn’t find it on the shelf, so they sent «Courtney» over to help me. She looked on the shelf and said, «I don’t see it.» Well, yeah, «Courtney,» I don’t see it, either. That’s why I needed you! She then said, «It’s probably online only.» I said no, I checked, it’s here somewhere. «Courtney» said, «Well, I don’t really know anything about cat sprays… or cats, really.» OK, then. I left. Guess what, «Courtney?» Walmart has cat hydrocortisone spray — and it was easy to find.