Michaels

Hands down the worst costumer service I’ve ever experienced. If you shop here do not expect employees to greet you, smile, offer to help you find an item or say thank you. Of course, in everything there are always those who are the exception and I hate to lump the helpful employees in with the bad apples but my negative experiences have occurred consistently over several years and the other reviews confirm this. The only conclusion I can come to is that Michaels doesn’t value costumer service, doesn’t train their employees properly and is satisfied with low standards. It’s sad to see this becoming acceptable.

Don’t ever expect any kind of service here. The employees are nowhere to be found, so if you have a question, you’re out of luck. I get skeptical of this place because they’re always putting these coupons out in the newspaper that allow you to get a deep discount on one item. Maybe I’m just cheap, but I’m always waiting for one of those coupons before I buy anything there.
The framing expense can be wildly expensive, especially if you let them tack on all kinds of additional options.
Most of the stuff here is made in China, and great if you need some crafty kinds of stuff.
Checking out can be a royal pain, because there’s so few employees working behind the register, trying to track down the SKU of individual doll heads. It always takes forever to check out there. Set aside plenty of time for checkout. Gah.

I don’t know why this store can’t gets its act together. There is always never enough cashiers leaving a queue of six or more people waiting. Nearly every interaction requires a manager, and no one who works here understands what’s going on.
Only reason I come here is that it’s close and I despise Hobby Lobby.

I don’t think I’ve ever seen more than two employees here, which should be illegal for a store this size and with this variety of products. They must have elves who set up all of the holiday décor and sample flower arrangements.
But they do also have a ton of products. From scrapbooking to knitting to collaging furniture to miniature dollhouses to your high school daughter’s side business making Homecoming mums, you can get all of your art supplies here. And then some.
Store has expanded to also carry a lot of décor items (for those of us who lack the creative bones to use the products sold here to make anything at all), and the framing department is always running some sort of discount– but I don’t think I’ve ever seen anyone in that department, employee or customer.

Limited supplies on the yarn I m needed for my crochet project. Salesperson wasn’t very help unlike other Michaels locations.

Don’t know what’s up with all the negative!
We had a great experience and cleaned them out of several items I need for our wedding. It’s a typical Michael’s so it’s not like they will cater to your every whim and hold your hand but honestly they were pretty sweet!
We found everything we were looking for– even something obscure like magnetic self-​adhesive strips!
Thanks Michael’s I’ll send you virtual love hug from here!

Sad about my experience for Christmas goodies — here’s why:
Messy, crammed, short of employees at the register, and disappointing in it’s selection, this Michael’s did not do the job!
How can a craft store like this not have make-​your-​own stockings?
However — I really liked their fine art supplies section! I got a good deal (buy1, get1) on Canson sketchpads, and their oils and inks were of a good variety. They also had a great range of canvases.

Was out on hold for 10 minutes and finally had to waste gas and drive all the way there just to find out they don’t even carry the product I wanted. Huge inconvenience and poor service.

Girl at checkout had no idea how to do a return for store credit, due to it being a gift purchased in another state with a credit card I obviously didn’t have.
Diana came to assist but was incredibly rude, unhelpful, and unprofessional.
They didn’t carry an item in there particular store and she said there was nothing I could do about it, even though I had a receipt. She was surprisingly rude and didn’t want to offer any help, via phone of course since she walked away the second she could… Disgruntled much?

The customer service at this location is horrible. I wish I would have read the reviews before I walked in the store. The upper management needs to know how their employees treat the customers. I’m sure a few employees and their tacky manager wouldn’t be employed. You won’t catch me at this location ever again.

Not quite hobby lobby, but I can find supplies for my hobbies. I love their baskets, and usually they are always on sale… perfect for gift baskets. Also, they have pretty good priced for custom framing… Don’t let the old man help you though. He is super slow and doesn’t like to do anything than a simple matting w frames… I love that its at the Quarry… so close to home so a quick fix on hobby supplies…

This Michaels was most notable for the friendliness/​helpfulness of their staff.
Everyone who has been to a Michaels, knows that it can be very daunting if you are trying to find one little thing and you are in a hurry. The shelves can often me mixed up, and they may categorize the one thing you need in the most unlikley place, at least in your mind.
And ususally, in my experience, there is only one person in the store, and that’s usually at check out, so you are on your own, unless they are about to stock shelves.
Well, in my experience, I was running in to Michaels at 3pm on a saturday, in a rush to get cupcake liners and some ribbon… I was helped by not one, not two, but THREE different associates of Michaels who not only showed me where the restroom, ribbon, and cupcake places were, but walked me to the areas, showing the utmost patience and service.
I was in and out with a 50% discount coupon in hand, and was one happy customer!

As this is a chain store, not too much different product-​wise from any other Michael’s…but here’s a few things:
1. If you’re going to come here even just every once in a while, sign up for their coupon thing, basically every time you go you can get like 40%-50% at least one item or sometimes your entire purchase.
2. If you need anything framed, go see John in the back by the framing section. He is super helpful and has endless patience which I find helpful when trying to choose colors and frame options! Michael’s even has this camera now where they can take a picture of your artwork/​photo and show you what it would look like with different frames, matting, etc. Way cool. It seams every other week they have 60% off custom framing.
Moral of the story, never buy anything here at full price. Even if you don’t have a coupon, discretely ask the person at the cashier, they’ll probably be able to hook yo up!

Wow, you can see this place doesn’t read Unilocal for customer service feed back because this Michaels is really the pits! It has been for several years and the ONLY reason I come here is because it’s conveniently located to home and work.
Every time I need something and hunt someone down to ask they wont walk you to the place, they point and tell you an aisle. Swell! Also I’ve had several occasions where they need to check the prices, say I’m wrong then I physically have to walk to the spot and prove myself right. It’s pretty annoying, but it is worth the inconvenience of saving the few dollars.
I usually waste my time here, they don’t have what I’m looking for and can find it cheaper at Hobby Lobby.

I’ll say it. I’m an arts and crafts nerd. And by nerd, I’m sure you understand cool kid.
Anyway, I frequent hobby and arts and crafts stores and recently stopped in this one in search of a few items for a project I was making for some of my coworkers.
The selection is sort of typical of every other Michaels, but what sets this one apart is the service. I’m sorry to report it was just awful. Asking for help here made me feel like I was interrupting the employees and they had no desire to help me find what I was looking to buy. It was really actually surprising how unhelpful they were.
This wasn’t my first visit, and others in the past have sort of gone the same way. As long as you know what you need and don’t need help finding it, this is an okay source for arts and crafts supplies. But, the service consistently makes me choose other places for those needs.

What has happened to customer service?
I have been to this store several times over the last month, in search of parts for my sons Pinewood derby car. On every occasion that I have ventured in I wonder why I have come back to this horrible place.
Trying to find someone to assist you is harder than getting a bill passed through congress. I have yet to find anyone willing to help me.
After searching the store and finding the supplies I need I head for the checkout. Every visit is the same story long lines and employees who seem incapable of efficiency. A typical wait to checkout is more than 5 minutes. Seriously, it is faster to checkout of HEB on Thanksgiving eve than to check out at Michael’s. How hard is it to open up more checkout stands?

First of all, dont get me wrong, I love Michael’s in general. I go there all the time. Awesome prices and stuff and what have you. I just dont like THIS Michaels. I went there with my then fiancé, best friend, mom and brother just a few days before our wedding to get paper for 75 messed programs. We decided on paper the sade 5 for $ 1.00. Happy with finding a deal considering we were broke as a joke as most people are only a few days before their wedding we went to the register. And then it happened. In front of a line of like 5 other people the cashier proceeded to tell us how wrong we were with this paper and it’s not on sale and she already rang it up and it was going to take forever to undo and its not on sale because it’s not in the ad… Well… you have 5 people sitting here telling you you have a sign up that says IT IS. So some more griping turned into a «higher up» if you count a 14 year old girl a higher up coming over, griping a little bit herself, slowly fixing the problem (all while doing some more griping) and while she does that the other one went to grab a wheel chair for reasons completely UNKNOWN TO ME and just happened to need to get by me at about 15 mph in a very skinny cooridor while I stood QUIETLY waiting for the issue to be solved. This equals in her running over my sandal clad foot which turns into me ALMOST losing it and having to hand the reins over to my family and leave the store. Now I promise you I was no Bridezilla at any time in my wedding planning process but those little girls could have, COULD HAVE, made it happen. I don’t know what we did to make them so incredibley grumpy… I assume voiding 6 sheets of paper isn’t the end of the world. Shame on you Michaels. P. S. My programs looked beautiful on my ON SALE paper :)

Ok… I don’t know what it is about this place. It never really seems to have what I am looking for… close but no cigar in most cases. The staff is horribly discontent with being there. Not outright rude, mind you, just… well. you can see that glazed over look in their eyes that makes you think that at that very moment, they are imagining themselves being tortured in a prison cell somewhere… and somehow that would be more pleasant to them than the act of ringing up your sale.
The weird thing about Michael’s for me though is I rarely shop there… maybe 2 – 3 times a year. And every time I do, I always think «This is the last time I am shopping here» but then a few months go by, and I start thinking… well. it’s close to where I live and work… and really. they aren’t sooo bad are they???” And then I journey there… and have the exact same unpleasant experience over and over again. Like the movie «Groundhogs Day»…only in the forum of arts and crafts… blechhh