First Health Urgent Care Clinic

DO NOT COME HERE PLEASE !!!
My daughter (who is 9years old) fell of her bike on 06/​12/​2016 and we took her to urgent
care (First Health Clinic, Inc. to see (Dr. Hai Nguyen M.D.) with a inch laceration between
her eyebrows. The doctor cleaned the cut with Iodine and applied glue, not covering
her eye, no nurse in the room, not placing anything on the eye to protect it and glued
her eye completely shot. Once placing the glue on her forehead he asked myself and
my husband to hand him gauge. After noticing that my daughter could not open her
eye I told the doctor. Instead of trying to open her eye he went on the computer and
started googling what to do. Once I told the doctor to call 911 to get the ambulance he
told us its not necessary and we could just take her ourselves. I demanded that he call
911, which at this time he did. In the mean time he asked his nurse to leave and go
home. Once I asked for paperwork of what happened it was stated NO Paperwork has
been done. The fireman demanded that the doctor write something up and handed it to
my husband. The ambulance took my daughter to the hospital and from 4:00pm to
7:00p the nurses and doctors massaged her eye with medicine to get the eye to open. It
took 3 hours to get the eye opened. The nurses that perform the cleaning in her eye
for three hours stated that this was ALOT of glue not just a drop. The doctor never said
Sorry or tried to find out what the outcome was

Ur staff said she called the INS and told me that I only have $ 30 copay. So that was ur staff fault not mine. U didn’t even realized that I was pregnant (even I stated on the registration). I have to told u again that I’m pregnant right after you about to prescribed me Motrin. After I told u I was pregnant u was shock and told me to take Tylenol OTC. Careless that when ur office were open. Mistreated pt, uncleared information given to put are dishonest behavior.
P. S. I careless however have the same last name as my or same racist

I had a great experience here. I called ahead of time to make sure they accepted my insurance and the lady over the phone was very pleasant and said they did. I can here on a Sunday around 10:40am (they are not open on Saturday) and there was no one in the clinic. The ladies at the front desk helped me immediately. I saw a doctor within 10 minutes and was out of there in about 20 – 25 minutes with a prescription in hand. Because I knew what I needed (antibiotics and cream), the urgent clinic was perfect to get a doctor prescription. I am so glad I did not have to sit in an ER for something minor — but urgent. I will come back for urgent matters. Thank you!

Dr. Nguyen is a life saver I’m from North Carolina and don’t have access to a doctor. Dr. Nguyen is so nice and understanding, his staff I didn’t get her name but she was so sweet. thank you Dr. Nguyen and nurse.

I just love the staff and Dr N. He is prompt and knowledgable.
As an R. N. Myself, I pretty much know what is foo get on and what medications I need. He trusts me and doesn’t argue with me. The prices are reasonable and they take Medicare.
My only complaint is I have to drive about 90 minutes to see him.
Laura Michelsen

Thank you Dr. Kevin for your thoroughness and care, and staff for taking care of my son Tyler yesterday for an emergency. I appreciate all the you and your staff did for him and continue to do. From taking him in right away and checking our insurance, to referring him to get an Ultrasound ASAP, to giving him a school note to excuse him and other services asked. I work in the medical industry and I can appreciate great service!
Cam on Bac Si nhe… and again… Thank You staff.
Two days after my son was seen, Dr. Kevin called and spoke to me one on one regarding my son and his results. He put me at ease reassured me that everything is fine and whatever I needed from him he will provide.

If I could give this place zero stars, I would. The owner of the place is the rudest man ever. I accidentally gave him my insurance card instead of my daughters, and he instantly got frustrated and said saying it was the wrong person as if accusing me of fraud. So I said that could have been easily corrected instead of him getting frustrated. He then said I was giving him attitude and kicked me out. He was extremely rude for no reason. This man needs to get whatever stick is up his butt, because the way my daughter was treated was no way patients should be treated anywhere. Excuse what I’m about to say, but F this angry asian man. He deserves to get his license provoked. Very unprofessional.

We see Dr Kevin every 3 months or so. He is always compassionate, knowledgeable and understanding. He can draw blood for labs right in the clinic so you don’t need to go some where else. We see him as our family practitioner as well as an urgent care doctor. He provides a great service for a low fee, compared to other doctors. The only thing is it is cash only so make sure you have cash on you.

I do not seek medical care often, but for what is really necessary I have been seeing Dr. Nguyen for more than 3 years and have no complaints. After every visit, I was cured. Took my children on occasion — same result. What more could one want? I completely agree with Cece K who said if this was a family practice, not an urgent care, s/​he would go there all the time. Head and shoulders above the likes of Kaiser!
The doctor is friendly, knowledgeable, and not a pill-​pusher (takes the trouble to figure out what is needed — or not!) For a hardworking single parent who has a hard time getting away and /​or finding a babysitter, the Sunday hours are an absolute blessing. The staff has been very nice at every visit and the pricing is at least transparent.
The bad reviews here astonished me a bit and seem unfair. («Damn Asians»??? Really? You went in to see a doctor named Nguyen — if you are a such a racist, why would you? I am surprised Unilocal even published that.) This is a low-​cost clinic, so they do what they can to keep prices down and concentrate on quality care — they lease their office in an affordable location; their furniture is functional, but not fancy; and they operate without a lot of bells and whistles. Most importantly (to me, anyway) their operation is caring and effective — that’s what I go there for. The staff is very upfront about their level of training, what they can and cannot do, err on the side of caution, and always operate under qualified supervision. They limit the use of their supplies (e.g. if you have particularly difficult rolling invisible veins and they can’t get your blood drawn in a couple of attempts, they will send you to the lab.)
I recommend this clinic to anyone looking for good, basic urgent care.

This place is wonderful. The staff is helpful and Dr. Nguyen is really friendly and knowledgeable. On a Sunday afternoon, my husband had a deep cut that needed stitches immediately. We were able to see the doctor as a walk-​in patient and have the stitches done in less than 45min. Looking forward to going back again.

I NEVER asked for a specedic medication no need to lie just to correct your mistake. I even said it specifically, I am not looking for any specific medicine at all. But for some reason you still thought so… hmmm and obvioisly I cant return the prescription because I tried to see if it helped and all you gave me was a little cough syrup for night time? What will that do for my cough?

Best urgent care I’ve been too, if they were a reg general Dr I would definitely choose this place, Dr Kevin Hai Nguyen and his staff around really nice and professional and Dr Hai will explained every steps with what is going on with you and the wait isn’t too bad even if it was busy, so if you are looking for and urgent care this is the best place to go.

Open on a Sunday! Accepted my insurance. Very little wait and a very friendly front desk staff. The doctor was very helpful and wasted no time taking care of the problem. A very convenient, easy solution when you need «urgent care».

This Place is a pretty straight forward operation and I really like that. There is no B.S. There is no fine print. There is no beating around the bush. The nurses are kind and sympathetic and most importantly Dr. Nguyen is REAL with you.
Firstly, you must realize is that it is CASH ONLY. Being a plastic kind of person I had to turn right around to grab some cash, but fortunately there was an atm in the laundromat a couple shops down.
Secondly, you must understand that this place is not some fancy dancy doctors office in a high scale business district. It’s an open door storefront in a strip mall… But you searched «low income medical clinic, San Jose» on google, so what do you expect? (I also felt it was very clean and organized inside, so its location is irrelevant.)
Lastly, note that there is a price upgrade for those in car accidents. The going rate for a walk in patient is $ 90. But, say that you were in a car crash and that price will jump automatically to $ 250. I imagine the reason for this is in the case that the doctor needs to handle lawyers, paperwork or court judges on your behalf, it will be worth it to him… which, i guess is understandable as car accidents are tricky little devils…
But I also need to mention How fast I was taken in (It was a quiet Wednesday afternoon.) And how satisfied I was when I left. Before coming to this place I read a lot of complaints but I knew these would not pertain to me. I went there today because i needed a doctors note for work, a med refill from what the hospital prescribed and a check up without having to go back to O’connor and pay a fortune… again. He took care of my issues + some (he also gave me off the record legal advise and cracked some jokes with me… BONUS!)
I will go Back to Dr. Nguyen if I ever have minor issues like this again, I will also go to him if I have a cold or a flu or need antibiotics. But if I think I have something more serious, something that probably will need surgery or a specialists advice, then I will go to the hospital or I will go to a specialist and pay the extra money to do so… Just as the rest of you complainers should have done in the first place.
Thanks Doc! You’ll be seeing me again! (hopefully not too soon.)

I made an appointment and yet I was the last person to be seen. In addition, despite calling twice to ensure they would have the vaccines I needed on site, they had no record of what my appointment was regarding. They only take cash for co-​pays which was inconvenient, especially because their website says they take MasterCard and Visa.

They figured out what my stomach pain was I had gone to another doctor before and he just gave me meds without running any tests. Good place friendly staff

It’s better than nothing. It was open on a Sunday. The MD was fine, was in the room for a very, very short time, but managed to cover *some* patient education-​albeit not in lay terms. Luckily, I am a registered nurse, and nurse-​practitioner student.
My big complaint is that while administering an injection, I asked the name and dose of the medication. The Medical Assistant did not know. She had to leave the room and see what the drug was, and what the dose was. Folks, this is the danger of replacing licensed personnel with non-​licensed personnel!
How does she know she got the medication administration correct if she doesn’t know the NAME or the DOSE of the injection she just gave???

Stay Away if you value your life!!! Dr Kevin is a quack doctor!!! Went in with serious abdominal pain. Dr was not even there. His staff had to call him to tell him he had a patient. I was seen for 5 minutes and charged for $ 110. I was told it was something I ate and sent on my way. Later that day ended up in a real hospital to have emergency surgery. This doctor could have got me killed because he was too lazy and stupid!

I am not impressed, I read the review seen good and bad, but what got me to go was that I saw that the doctor responded back to the unhappy patient so I give it a try…
Overview of today visit was very disappointed but expected!
1. I dis-​like doctor, I rather just hold it off as much as possible. It so hard to find a good doctor these day. too many doctor like too many nail tech.
2. Examining room was very uncomfortable, I don’t like the fact that people are driving and walking by looking into the examining room and looking at me sitting there getting my blood pressure or exam.
3. I have a friend who is a doctor, unfortunately he is not local so he had advised me to do some of the following before I see a doctor. Of course love google, so i also check my condition as well. when I went in it cost $ 100.00 money so far not well spend… doctor Nguyen told me things that I am well aware of. but here is the funny part. he gave me a prescription that cost $ 25.00 that I could get over the counter for $ 6.99… why? the one I got over the counter was much stronger too. Oh and I don’t have to sit there for 30 min for the tech to get it for me. this is not a good doctor would had done…
4. I been feeling uncomfortable for well over 4 weeks, and I had try everything… seeing a doctor was the last solution … Spend $ 100.00 for someone to tell me that there is nothing wrong and when I step out of the office drove half way home I almost pass out. my condition with the noise in my ears is still there!
5. I again say, don’t like doctor… there is so many bad doctor and you will be lucky to find just one good one! over the time of my life, I seen a lot… this one of the many that I find a little funny… he was talking to me for less than 1 min, a call came in. I was thinking it was a patient … it turn out to be a personal call… OMG! really??? I am sitting there listening in a love conversation between the two while my flipping ears is ringing ! I feel that I just paid my time for this crap!
6. the location is the best place for anyone to be carrying cash around! so make sure to bring someone with you!
7. save your $ 100.00 and go get a steak dinner, you will feel much better after … if you really have a REAL urgent care… and don’t have health care like myself… and if you are low income… go to the hospital they have a free urgent care for $ 100.00 and the doctor there should be more informative. I was lazy. just wanted to go close by. Now wasted time and money :(I need to do what I just advised, if my condition dont get any better, than for sure that would be my next plan!
8. This is not a urgent care! this is just a regular doctor! he not a bad doctor, he might be good at one thing but not all! I learn this the hard way! Urgent care center should have many doctor to attend to your condition~ all doctor are not bad doctor, they all have a specialty that they are good at… regular doctor. is for common cold and fever so on… and out of their knowledge they will refer you to a specialist …
I dont like to post bad review, I feel that good view is a option and bad review is a experience, like food, you might like that place, while other might not… but experience the kind of service out of the normal that other might now encounter!
what is a great experience about seeing a doctor that people are posting anyways? you get sick, they give you med. weeks later you feel great. that a good doctor! there nothing to have a great experience about! if you go on a roll-​coaster and did not die and made it out alive … now that a great experience! thank you for reading!

3.5 stars
I had another health issue and decided to come here again. Thought I’d give this place another try. I hardly ever go see doctors and only do so when I’m super sick for longer than 2 weeks. I would like to retract some of the negative things I’ve said such as them charging me first before seeing me. This seems to be the standard so I can’t hold it to them.
They no longer flood the place with air freshener too. And nurses this time were doing their job.
When Dr. Nguyen came in, again, it feels he knew what he was talking about and was very positive about me getting well and very consoling. However, I feel like he rushed my visit. He hardly let me talk, and at times talked over me. He said what he needed to say, wrote me a prescription and off I went. I was only in there with him for maybe 5 minutes. Granted what I had was common so I guess it isn’t such a big deal to keep talking. And again, I was cured of what I had. The meds helped but I think what really helped what I had the most was using a humidifier.
I up this place 1.5 more star only because they get the job done, but I still feel this place lacks privacy. Most are not exactly due to their fault but just the layout of the clinic. The check up rooms are right across the waiting room and the doors are not soundproof. My boyfriend was able to hear what was going on and most likely so did everyone else who was sitting in that room. Just a FYI if you have something truly embarrassing.
Nurses were friendly but for a small place like this, I think 3 sitting at the front is a bit too much. I rather talk to one receptionist, and not have all 3 listening in. Perhaps there’s a reason why there needs to be 3 people sitting there at the same time, but from a patience’s perpective, it’s a bit of a crowd at a small clinic.
I actually referred this place to my friends who are uninsured as well and they seem to think this place is alright too. It’s always nice to know a clinic that takes walk ins and non-​insured patience. I’ll most likely come again if needed. Oh yeah, if you’re uninsured, they only take cash. No debt or credit cards. Not sure if they take checks though.