Sprint Store

Terrible service, they told me something but they enrolled me in a different plan, i had to go to this store 5 times to fix their mistake and return everything to normal

Could not have asked for better customer service. I switched from Verizon in November and have nothing but positive things to say about the staff here. Briseida and Jordi helped me problem solve a complicated phone/​family plan issues with an excellent outcome. This is the store to come to!

Unless your looking to switch plans don’t even think about going to this store! The so called «manager» who must sit in an office in the back the whole time only wants to deal with you if your looking for a «better deal» on a phone plan. All I wanted to do was upgrade my phone and sign a new 2 year agreement, which was already approved by Sprint care. Even though the notes were on file that it was approved they told me i had to wait 2 more months. But if I wanted to switch plans, they would give me a new phone plus $ 270 worth of accessories with out a problem! My guess would be that they would make a commission on getting people to sign a new plan.
Ended up calling Sprint Care and all they could do was apologies and asked me to go a couple miles down and have the other sprint store upgrade my phone.
So unless your looking to waste your time with what feels like car shopping I would stay as far away from this location as you can.
Unless they figure out how to hire a new manager that’s looking to help the guest and not just make commission

I went to the store with my wife mom and we spoke what is the cuba he offered excellent service and knowledgement of all the phones and services at the store provide gentleman I bought a new galaxy tablet 5 handy galaxy watch I will definitely be back to buy more stuff in the future people like this is what makes your store succeed

This review is regarding my experience at this TERRIBLE store yesterday 9÷25÷2015 (specifically the «manager» Sophia). Before visiting the store, I called customer service to inquire about the iphone forever plan and learned that I qualified for the plan and for a multitude of other changes to lower my bill and get the phone that I want. According to the telephone representative, all I needed to do is trade in my current iphone at a local retailer and make the changes to me and my husbands plan. I live down the street from this store (hence the reason for coming in) even though I have already had one TERRIBLE experience here about 1.5 years ago. Before going in, I asked the telephone rep a million questions and went into the store knowing EXACTLY what I wanted. The FIRST time I went in (after I explained what I wanted to do to the «manager» Sophia) I was told that their systems were down nation wide and she had a gentleman take my info down and commit to call me, but I got that «I really don’t care about your business» vibe, so I did not really expect a call back. (This was at 1:45 PM) Fast forward to 6 PM and I had not recieved a call so I popped back into the store to find that their systems were up and running, but there was a wait. I have a new born and didn’t have a ton of time to wait…45 min later a representative called me over and I explained my agenda to him. He was very nice, but not too sure of the process so he walked to the row of registers directly behind me to ask his «manager» about the process. Long story short, I could hear her telling him conflicting information from what I was told by the telephone rep. Each time I would tell him what I wanted he would go to Sophia and she would tell him that I could not do it because of a B-​S reason and he would come back to me and I would catch the lie and he would go back over and tell her… he would then come back over to me and then tell me that we can now do what I was asking for. then I would try to get to the next step and he would go BACK over to Sophia and she would tell him that I could not do that, and the cycle continued. The terrible part is that I could HEAR everything that she was saying and she was totally pulling the excuses for why I could not do what I was asking out of thin air. I left having spent well over 2 hr away from my new born baby for NOTHING. Fast forward to TODAY and I went into a local Best Buy Mobile and told the manager about my TERRIBLE experience at this Sprint Store. Coincidentally, he used to manage a Sprint in the same district as this store. Not only did he know about this store’s reputation for ripping their customers off with «free» ipads or tablets that come with an extra phone line and a 2 year contract (thus screwing the customer over — this is what happened to me at this location 1.5 yr ago), but he also explained that the reason that I had such a hard time is because upgrades are WAY less commission (and this store is COMMISSION ONLY) so I was basically a non-​factor to them. Not only did the manager at Best Buy Mobile help me with what I wanted, he got me a WAY better plan and was able to get my mom (a NON Sprint Client) a new phone line — theres your REAL SALE. I would definately recomend that you DO NOT come to this store and go somewhere that will ensure that the manager will handle their sales/​clients/​and staff with integrity.

Working with all the team members of Future Energy Savers was a pleasant
experience — — especially the sales force. So far the solar experience has
been promising — — but it will take a couple more billing sessions to get a good
handle on it. So far the summer months look like about $ 175 less than a year
ago, but we were heavy users of electricity. I have no idea what the winter months will bring, the complexity of the rebate procedure, or the need and feasibility of solar expansion on my roof.

Been waiting for over 25 minutes for a new activation … Didn’t get a hello or even a smile when I walked in there are two workers here and another customer along with myself so it’s not like it’s crazy busy or understaff not sure what the issue is here but there is no reason for me to wait 25 minutes with three people in this store very disappointed in the staff working currently at 5:05pm Friday May 29^th I will be taking my business to Verizon

This store and its crews have offered me an excellent service. I recently went to this store to switch over a family plan from verizon, the crews were extremely helpful in assisting me with the new account. Although there were a few hiccups due to some network incompatibility, the team was very patient and persistent with the task.
The above reviewer is right about the wait. I also had to wait for about half an hour before i got helped. However, i think part of the reason for such a long wait is because the employees are very diligent and thorough with their job. I feel like they just don’t want customers to leave the store empty handed. And it takes times to answer all the questions.
Overall, the service that I received is excellent.

Horrible service. They have one guy working in there and waited 40 minutes and had to walk out because I was still not being helped. Thanks for nothing! I’ll be canceling my sprint service.

I like this place my husband and I went here to inquire about the iPhone 6. The customer representative got our bill lower plus applied some discount due to we are a member of a credit union. That was a big plus for us a discount and a great plan with a great phone and a great customer service. The staff are very knowledgeable about their products and went above and beyond to get us the phone that we wanted.

When I went into this store I was told that Sprint had a promotion to give me $ 100 for my current phone and another $ 100 would be given to me by Samsung towards a Note 4, but that the promotion had expired. This was on ¹⁰⁄₉ that I came in. I called Sprint today and they told me that when I was in that store on ¹⁰⁄₉ the offer was STILL VALID!!! Just terrible customer service that cost me time and MONEY.

My boyfriend and I went into the store to purchase a new cellphone for him. We looked around at the phones and played with the cool features while we waited for assistance. We waited about 45 minutes to be helped (should have made an appointment) but once we received help everything went GREAT!
The associate by the name of Aaron was beyond spectacular! He answered all the questions my boyfriend had about the device he wanted and offered proffessional reccommendations. Aaron took the time to go over the difference between the HTC ONE M8 & the HTC ONE M8 Harman Kardon edition. My boyfriend loves to listen to music on his phone so he ended up going with the Harman Kardon edition.
From start to finish Aaron was amazing and definitely showed genuine interest in supplying our needs. He wasn’t pushy like those guys working at the mall hollering everytime someone walks by. He made us feel comfortable and exceeded ur expectations with his customer service.
We’ll definitely be back to this branch for all our future sprint needs.

I came into this Sprint store a few weeks ago to upgrade my wife’s phone. Aaron was our customer service rep and he was as good as it gets.
Very personable, knowledgeable, but most importantly, very friendly. We were in and out, items all transferred to the new phone, in no less than 20 minutes.
I would highly recommend Aaron and the staff at this Sprint retail store.

I was impressed by the customer service and care I recevied from Jessica and Darwin Mejia at this location. Darwin went over and beyond and helped us with 2 phones that we were having issues with. I had no idea the location even existed. It is a beautiful store with great customer service. I would recommend it to anyone!

Service was «ok» and the girl who helped us was slow and I had to basically tell her what to do … Got a family plan 3 iPhones after spending about 1 hour and a half I ha to come back again for the activation. Went home just to realize that my new iPhone had a scratch that I didn make I had to go down to the store for the 3 rd time to switch it! :/

I came here to transfer my Samsung Galaxy S2 phone contacts to my iPhone. Because the Galaxy S2 port was broken, they couldn’t use the machine that they typically used to transfer contacts.
Instead, Mark Orozco, the Lead Retail Consultant, spent an hour with me transferring them along with my photos using a mini SD card and laptop.
I’ve never seen such service at a cell phone store or any retailer for that matter. I give the highest of kudos to this store and it’s customer service. Bravo!

I unfortunately had my iphone stolen. When I explained to the reps at Sprint what had happened, they were sympathetic and worked with me to get the best deal I could to replace my phone. (apple care does not cover lost or stolen phones) Everyone there was kind and went out of their way to help me. I want to thank them for making my crappy day a little better.