Atria San Juan

Atria does an incredible job of assuring you that they can and will care for your loved ones with the same attention that you would give them. The facility is clean, lovely and the staff couldn’t be more courteous.
My mom lives in the memory care facility as she has dementia. After two months, I learned about things that aren’t discussed when you sign the papers. If you want t o avoid dissappoinment, I recommend asking a lot of questions about the details of life in memory care. I filled out a «get to know «packet so I would feel like the staff knew my moms likes and dislikes… they say so that they can give her favorites foods or music etc… that hasn’t happened… it just makes you feel good when you sign up.
The assistants who actually care for the residents vary as to their abilities in dealing with the sometimes difficult population. Some assistants seem genuinely frustrated with my mom, others are absolutly lovely… like Miriam, for instance, who always has a smile for everyone and a kind word for my mom. Because I have the flexibility to drop in any time, I see lapses. I had hoped for more attention to details. Sometimes mom is wearing clothes that don’t belong to her… I thought her laundry would be done separately from others for hygiene reasons. And hearing aids are a challenge to the staff. It’s not easy, but I thought the training and qualifications would be such that assistants would be better equipped to handle the problems that arise. I think it’s just a matter of some people being right for the job, and others are not… you can see it on their faces.
Residents aren’t allowed to have soap at the wash basin for use after using the toilet. This seems like a very unhealthy practice. The reason is to keep residents who eat soap, (and probably is a state regulation) from getting sick, but it would seem that if one resident is not a soap eater, they should be able to access to soap. These thing have been hard on my mom… the shutting off of reasonable practices of everyday life.
The consistently great thing is Jennifer who manages the memory care. She is so professional. She knows the population, every resident seems to love her. She works so hard being everywhere, doing everything and caring for everyone. On her days off, it is a very different place. She is an absolutly perfect person for the job, and I hope care is taken so she doesn’t become burned out. I can’t say enough good things about her.
I think Atria is the best you can do… it’s clean, nicely managed, attractive, a little corporate-​y but has wonderful facilities and programs… the food is good enough, although the wonderful chef Scott is no longer there which is a pity. All in all they probably do the best they can. With some attention to staffing or training, it could improve some, and if the sales pitch was a little more realistic, I would give an extra star.
I sure recommend Atria over most of the other places, and I am mostly happy having mom there… and she is happy, which is what really lcounts!

My parents both reside at the lovely assisted-​living community of Atria San Juan, and I am pleased to say that there are many compassionate and attentive caregivers who assist them. Though I haven’t had the opportunity to get to know all of them well, there are a few I’ve had the chance to talk with from time to time and, in the process, have had the pleasure of getting to know. One such individual is Eneida, one of Atria’s Medical Technicians in Atria’s Life Guidance area. Eneida is truly amazing, for she constantly strives to do her utmost to ensure that my mom is well taken care of – that all of the i’s are dotted and the t’s crossed. She is detail-​oriented and works to make certain that everything operates smoothly. Eneida has great follow-​through, and she is always polite, professional, friendly, and helpful. She is a true delight, and I am happy and appreciative that such a responsible, caring individual is there to ensure that my mom receives the best, optimal level of care possible.
Another such outstanding individual is Jocelyn, the Medical Technician for my dad. I never fail to be struck and impressed by the fact that Jocelyn is always wearing a beautiful, cheerful smile, no matter what the circumstance. She is highly responsible, communicating with and following up with my dad’s physicians, whenever necessary. She is always working to ensure that all goes smoothly and that all aspects of my dad’s care are consistently and properly implemented. Jocelyn gives attention to the details, making certain that nothing goes unnoticed. She is a pleasure to talk with, and I am truly pleased and appreciative that Jocelyn – such a kind and caring individual is there to see that my dad receives the best and highest level of care possible.
What Eneida and Jocelyn do is not, by any means, an easy job, and they both deserve huge gold stars! Though, regrettably, this space does not allow me to mention each and every caring staff member by name, I would like to make a general statement that I find the caregivers at Atria San Juan to be highly compassionate, kindly, and attentive towards their residents. I appreciate each of them and am grateful for the wonderful care they provide to my parents.

This review is for the Atria Senior Living Group off of Camino Capistrano and San Juan Creek Road.
Atria Senior Living Memory Care has great activities for all the clients here. ALL of the staff members are caring and go beyond the call of duty to assist the seniors and their families. Everyone on board helps to keep the residents’ brains engaged, and they want to make sure that they have the best quality of life possible during their golden years!
The living quarters are spacious and tasteful, sparkling clean and newly remodeled. Lots of personalized touches such as display cases and engraved name plates embellish the corridors and doors. Very classy!
The food they serve is nice, and they keep high standards to provide healthy and palatable meals for the clients. The desserts are bomb; I tried the tiramisu and tres leches cake, which were both authentic in taste and delicious! Extremely important to a Unilocaler. Nom nom nom!
Keep up the good work Atria!