LUSH Fresh Handmade Cosmetics

I absolutely love lush & this store, but what really kept me from ⁵⁄₅ stars was the workers. I understand that they have to really interact with their customers but every time I have gone I have not been left alone to just shop even after telling between 1 – 3 people, «Oh no thanks I will find you if I need help.» Like I’m shopping, please just let me shop in peace.

I’ve been a huge Lush lover for about 15 years now and the addiction only grows! I’ve tried so many of the products over the years and have never used one that I didn’t love. Also, the staff are always over-​the-​top helpful and educate customers with passion. Love it!
The only products I’ve never branched into at Lush are the facial goodies, and OH MY GOSH. I’m kicking myself that I’ve gone this long without these products in my life!
The manager at the SLO location was amazingly helpful in getting me set up with my now, to-​die-​for, skin care regimen. I have combination skin and deal with hormonal/​stress-​related breakouts. So, I was guided towards the «Herbalism» facial cleanser, «Imperialis» facial moisturizer, «Grease Lightening» spot treatment and the «Catastrophe Cosmetic» mask to use a couple times per week. My skin is so balanced, clear and soft… I can’t believe it. So happy! Thank you Lush for being so wonderful — And thank you to the super sweet staff at this location for always being friendly and helpful!
Also…went to pick up some Whoosh Shower Jelly today and «accidentally» left with Dream Cream, Jumping Juniper and Veganese in my shopping basket, too… oops ;D

Was greeted almost immediately and the employees were very helpful. They answered all of my product questions and helped me find exactly what I was looking for. I purchased R&B hair moisturizer as well as a the mint julips lip scrub.

I had the unfortunate experience of using their products and they gave me painful hives. I discovered that they use so many synthetics because they make their products so far away that they all need preservatives. Even though they claim to be all natural they are not at all, best go to our local soap and skincare specialist just one block away to Hearts Desire Soap company where you can see them making the products FRESH every day.
And they guarantee their products for all types of compromised skin, too.

I love LUSH & everything they stand for. I’m obsessed with the bath bombs and love the fact that they’re against animal testing and are doing their part to help charities. My ONLY complaint would be with the actual building-​it does not have air conditioning so if you go on a hot day be ready. They have a fan in the corner that’s supposed to cool down the entire store. Other than that, it’s great. Even though it’s a chain store, it feels like a local, one-​of-​a-​kind boutique. I love giving LUSH products for birthday presents, especially bath bombs.

Love this store. I had planned on going with my grandma on the weekend and I we went in the a m because I couldn’t wait ! It was like waiting to go to Disneyland. I love all of these products so much, the staff was so sweet fun and nice. I was sick so they gave me a pumpkin bubble bar on the house ! I loved it. You can’t even get those anymore so I was happy. I can’t wait to go again !

This place smells awesome and carries products not to be seen anywhere else. Nothing’s at all overpowering vs shops like Bath and Bodyworks. There is a minimalist nature to the products. They do not use additional wrappers of any kind on their bath bombs, bubble bars or soaps and most everything is recyclable. They do not test products on animals and try to use as many natural ingredients as they can. It can get pricey, average bath bomb costing in the $ 4-​$ 9 range. They also carry vegan friendly items. Unique to the brands identity, everything is hand poured/​molded/​made and identified as such with small labels of who made what you are purchasing and where/​when. They also carry make-​ups, face masks, shampoos, body washes, creams and a number of other things.
They are not very main-​stream yet and because of this air of rarity I have noted gifts given of their ware are better received then items that are more known like say Victorias’ Secret. This is definitely a splurge luxury.

I do love lush products, especially the bubble bath bombs and bars. The San Luis obispo store is nice, open and airy with a ton of people working there on any given day. Stood in line for a while last time I was there, only one register open but plenty of sales people milling about. So first suggestion, open the second register when there is a line.
Second comment. I love karma bubble bombs, the original version. Just bought the purple pyramid karma bubble bomb because the gal said it was karma scented. I used it last night. My hands are still bright purple, even after using dawn with bleach in an attempt to get the purple off my hands. Weird. I have never had this happen with any lush product. It won’t stop me from buying other bombs, just buyer beware

I’ve been to exactly one other LUSH store, and it was in San Franciso. That store was gigantic and loud and very, very overwhelming with sales associates that basically swarmed me.
Needless to say, I was a little scared to go into this location, since I prefer to just browse on my own and not have people in my face doing sales pitches, but that are available if I need help.
Thankfully this store has exactly that.
The sales people are very nice, and extremely helpful, without being pushy or weird or fake seeming. They genuinely seem to like the products, and suggested things to me without it feeling like it was all just to get me to buy more. They also were not pushy and respected my opinion if I was not SUPER into the suggested item.
I ended up going back twice in the same week because the store has plenty to look at and is easy to get to. That said, they should maybe have a sign on the marquie by the stairwell that lists the name, since I literally circled the whole entire block and walked right past it, only to come up the stairs and see the displays in the windows and realize it was in front of me. A litle better signage would be helpful. The store has plenty of stuff in it without feeling overcrowded or like you can’t look at anything. Everything is displayed nicely in bins and baskets, and you can pick it up and smell it, or try on the solid perfumes.
They even had one of the sales guys demoing the hand soaps/​hand treatments on a customer which was cool. The masks look really neat but I’m still not even sure how to pick one out/​ask about those.
They have wrapped gift sets if you need an easy gift for someone, gift cards available, and tons of great products.
I ended up purchasing the Karma solid perfume, the bubble bar, and the bath bomb, then I also got the Pink bath bomb, the Karma shampoo bar, and the cloves/​cinnamon shampoo bar as well.
Definitely a wonderful addition to downtown.

I always had avoided lush, scared of the overwhelming smells. But I decided to stop in with a friend to get a face mask and the man who helped us was great! He let me sample two different masks that I was considering on my hands. I ended up getting the cosmetic warrior and I love it! Another awesome thing is if you bring 5 pots in, you’ll get a free face mask for recycling your used ones!

It was my first time in a lush store and I brought my mom along to see what it was all about. The girls there were amazing! They explained what everything was and explained how to use it. The products are amazing of course, but it was the customer service that would make me want to return!

I love lush! Amazing smelling, soft, creamy lotions and cute bath bombs that make for the perfect gift. I’m so glad they finally opened one in SLO! I’ve been waiting for this. I definitely recommend buying the R&B Hair moisturizer. It smells like heavenly plumeria, and really makes the ends of your hair smooth. I also would try the sea salt face wash– I felt my skin getting softer as I used it.

Checked out the new Lush store about a week ago. If you’re into cruelty free, ethically made skincare and makeup than this is your store! It was super clean and fully stocked. Staff was helpful and they seemed to know the products pretty well. I will be back.