T-Mobile

BEWARE if you live in Studio City! Their map shows «great coverage», but everyone in the area between Ventura Blvd./Moorpark and Laurel Canyon/​Whitsett knows the coverage is less than «spotty» — it’s non-​existent. I was lied to THREE different times after purchasing a new phone and switching to T-​Mobile from AT&T. They then «locked» my phone for a day and a half, after I switched over to AT&T again. They refused to refund the monthly payment I’d made on a phone with no coverage,
Studio City AT&T, by the way, has EXCELLENT coverage and excellent, kind employees (Sean, in particular.) T-​Mobile gives you the runaround, and their «customer care» phone service is abominable.

Worst branch ever… I made a purchase by mistake then the guy named Adam was all upset and cussing at himself because he’s not getting the fuckin commission.

My son and I had to go back three times to the Studio City T-​Mobile, on a very busy schedule. First the employees careless and left my ID in the printer and my sons sim card from his old phone. The second time my husband went to go get my ID when it first opened and had to wait almost an hour. The third time we had to go we had to erase all my sons data from his old phone and we waited almost another hour. This location needs to make less mistakes because we relied on this location whenever we go to T-​mobile.

This location needs to hire more people. Wait times are ridiculous. I walked out after waiting for 45 minutes to address an issue that would have taken 5 minutes to fix.

Came in yesterday to preorder the iPhone 6S and I was greeted by Desiree. Desiree was so helpful and knowledgable about the new Jump On Demand. I had gone to another T-​Mobile store and was given false information, but Desiree was able to give the correct information and explained it in full detail! After she placed my order the system didn’t work and so she tried multiple times but again the system failed. Desiree was so kind enough to take her time and try placing this order again on her own time the next day. She then texted me confirming the order went through the next business day. If I ever come back it will be because of her. I would love to see more people like Desiree working there! She was awesome! Hire more workers like her!

Last night I went to the NoHo location… The service was horrible and the guy told me that I need a new phone. Today, I went to the SC location and CHRISTIE helped me. She assured me that I never needed a new phone and replaced my SIM card for free. She then took the time to clean my screen, she made me laugh and smile the entire visit. I was in and out the door in less than 10 minutes. AMAZING EXPERIENCE. CHRISTIE– you deserve a promotion.

I recently visited this store again. Once again I am pleased to be help by Milton. Awesome guy. However T-​Mobile does make it a bit confusing in regards to there leasing program. Anyways I love this rep so much. He make it so simple and to the point. He might seem a little confusing but can quickly find answers and get the job done. I recently went into the store just last month. and I am very convience that T-​Mobile is better than my previous carrier. Great Job!!!

I was instructed by Ivin to call costumer Servise to provide me with a code in order to pick up the new hot spot USP since they recently upgrade the tower to 4g and my current hot spot USP does not work. So I did, the next day I went to the the store to pick it up, but unfortunately another rep Alex P asked me «how can I help you» !!! It took him 1.5 hrs to give me a wrong answer !!! He actually called the costumer servise, which originally Ivin told me that they can not call, to find out why should They give me the new port for free !!! At the same time my office was on the phone with the costumer servise letting them know they don’t want to give us the port ! After 10 mints, the phones stop working !!! I was still at the se place and I asked them «your costumer servise is trying to call you but you are not picking up the phone, they said unfortunately the phone is not working !!! I asked that «is that right? Or u unplugged the wires? They said no ! Anyways, I was not satisfy by their quality after 1.5 hrs!!! I will definitely will not visit this place !!!

Don’t go to this location. I’m seriously disappointed that I was lied to about a protection plan I had. I just bought a new phone at apple and they informed me that something I was told couldn’t be done at this store by one of their younger employees (wish I got his name but since they’re always rude, I didn’t even care) could have absolutely been done but it’s too late now. They seem to only care about commission or something but every time I go in I feel taken advantage of by these guys. I should have learned the first time I guess. Just go to a different store. Tmobile is great but the employees here are awful.

I visited this T-​Mobile store to pay my phone bill. — When I walked in all 3 customer service reps were standing near the computers but leaning against the wall with their heads down looking at their phones. There were 2 girls and a flamboyant guy. I could tell no one wanted to help me, the guy did help me acting as if he was forcefully having to do so. He was rude! His attitude sucked, and so did the service I received from this store. –Never thought going into a store just to pay my bill could be so upsetting. I’ll never visit this store again.

I don’t not understand all the good reviews. This is way below 1 star.
Been here a few times ands each time is the same. They never smile or say anything when you enter or wait in line, doesn’t matter what question you ask. This place is one block from my work so it’s convenient. They may even be racist! Even with three workers, only one helps the customers.

got to the store so lost my phone was broken, i am so lost when it comes to technology. kfier came to help me and realized how lost i was. Chrisie and
kfier. helped me and stayed with me until my info was backed up, replaced the phones for me and got the new data on the new phone
really, Thank u guys so much. what an amazing service

Came in to get the iPhone 6. They did not have any in stock however they took the time to go over the buy back program. We wanted to trade in our 5s. We were there almost 2 hours getting all the information about that as well as prices etc. The employees were super nice and knowledgeable. We ended up having to leave and come back since they only had the iPhone 6 plus to look at. We did return later that day to order the phone. Again, the employees were amazing, and really took the time to answer all our questions, as well as calling 10 plus T-​Mobile store to see if anyone had the phone in stock. Manager is really nice as well. He ordered everything for us and we even got a promotion for an overnight shipping (which I believe ended now). Anyhow, got the phone in white and silver. Love it! Parking in back for free. Back entrance to store.

Neda K. rocks! My husband and I happened to walk in at the right moment (no other customers) and Neda stepped up, and helped us through the process of upgrading our two Samsung phone. She was informative and gracious throughout, and her customer service was impeccable: she brought cases to me rather than pointing me to the display, opened the boxes, let me choose, offered to bring other accessories so I could see my color choices, etc. It was a LONG process (like buying a car!), but her knowledge and demeanor made it as painless as possible. Tried to give her a tip because she certainly deserved it, but she refused. Totally satisfied with the process and would recommend her and go back to this store myself!

Came here on a Friday afternoon. Staff very polite and helpful. The guy who helped was patient w/​my mom who is technology challenged. Staff was knowledgeable, and not trying to sell me something I didn’t need. Wish I would’ve paid attention to the guy’s name.

I was really impressed today when I called too ask questions about an IMIE number and had all my questions answered with patience by a very nice girl Heather. She offered her assistance over the phone without hesitation. I know that when I purchase my new phone I well make sure that I buy it with her. She its very attentive and will help me with putting all my old contacts and info on my new phone when I get it.
Thanks Heather…

I originally went in a few weeks ago and was thoroughly helped by Noël. He helped me weigh my options of what it would take to successfully transition to Tmobile from Sprint. I went in yesterday and was helped by Cody who was efficient, and was able to get me in and out in about 30 minutes or so. I’m loving tmobile so far!
In spite of my recent divorce from Sprint, I’m glad to be sleeping with Tmobile!

Bought new Iphone 5s & switched carriers to TMOBILE. This guy named «Miles» helped me do that. He was professional, knowledgeable, gave great customer service and for the cherry on top he was also good looking hahaha
I am happy and satisfied with T*Mobil at least at this location ;-)

Thankfully we never seem to actually have to go into a T mobile store very often. This location is super close to our house, so it is the go to spot for when we need something that we can’t do online.
Fast service… The staff seems friendly enough, they never try to push anything on you. They answer questions and get you in and out of there quickly.
Metered parking out front, not sure if there is a lot in the back.

The moment I walked in, I noticed that they were very busy. After walking around for a minute or so I was greeted with a very warm welcome in which Joanna asked me my name and introduced herself to me. She explained that they were busy but she would help me as soon as possible. I looked around and noticed that their store was exceptionally clean and display was very sharp on top of a wide selection of phones to browse.
About 10 mins. later the manager Joanna tried to help me with the issue on my phone. Unfortunately she couldn’t fix it so she asked Miles if he understood the irritating issue. Miles took over and was just as personable as Joanna and he was able to solve the problem in no time at all. The customer service was just awesome. I’m truly glad I left AT&T and returned to T-​Mobile. Thanks guys, looking forward to doing business with you again soon!