Verizon Wireless-Z Wireless

Terrible, shifty salespeople who try to fast talk you into buying more or getting some deal. I made the mistake of falling for it. I come to find out later that the «free tablet» came with an array of charges and monthly fees even though I expressly said I don’t want it if I have to pay any fees or extras.
If you have the unfortunate necessity to work with this store, stay aware and don’t fall for any of their sales tactics!

The service & customer service at this Verizon store was excellent. Beverly L. waited on me. She was so patient, & answered all of my questions. The team there was excellent with showing me additional items that would appeal to me. I had to return with additional questions about my iPhone 6+. I was well taken care of.

The managers and staff at this store went out of their way to make things right after a purchase didn’t work out. They remained very professional throughout situation.

Unless there’s absolutely nobody else, and I mean literally nobody else in the store you are not going to get any attention. They can’t multi-​task and tell you they will be right with you or give you an estimate of how long it’s going to be. On three separate occasions I have come here first because it’s right by my house and left to go to the Verizon store in Santa Clara. I guess you can call ahead and ask if there’s anybody else there so that you can make an appointment with somebody.

Horrible /​cheap customer service. Come in to get a new sim as I just got my wife a iPhone SE and they have the nerve to charge me 25 bucks for it when other Verizon stores gives it out for free. They blame it on low inventory.

Well it’s been almost a year and this is still not resolved after numerous trips to this store. Every time I wait and wait and wait to talk to someone then they tell me a district manager is going to fix it and it never happens. This has been extremely frustrating to say the least.
DO NOT BUY ANYTHING HERE EVER OR YOU WILL BE SORRY.

Unfortunately, I have to agree with the other 1 star reviews. Against my better judgement, I visited this location for some assistance on my Samsung Galaxy Note 5. I have to because it was lunch time and I didn’t want to spend too much time from the office. I told them what I needed help on and as soon as they found out that I wouldn’t be spending any $; their attitude changed. I handed my phone to the guy who was helping me and he immediately turned his back on me, did what he needed to do on my phone setting and returned the phone to me. What? Apparently, he didn’t want to show me how to fix the problem. If this store is the only store that provide mobile phone, I would gladly use smoke signal instead.

I’ve never been to a Verizon store as useless as this one. The people who work here clearly dont care about the work. A few questions I had about my account and other available Verizon phone plans, they told me to go home and look online, or call customer service via phone.
Let me show you an excerpt from one of the better conversations:
Me: what is the early termination fee on this device?
Him: you can find that out online. Or would you like me to look it up for you?
Me: +_​_​_​_​_​_​+ (why do you think I’m here!!!) Yes please.
Also this is the sketchiest Verizon store ever. None of the phones on the display were real phones. They were replica. Clearly this store doesn’t get a lot of support from the Verizon parent organization.
The few useful information that the assistant gave me also turned out to be incorrect. So I guess it’s a good thing that the person kept emphasizing that I look online or call. because they dont know what they’re doing.
Ultimately it’s the store’s management that is messed up. I believe that the clerks are doing what they were told to do in their training. Shame that the ten minutes I waited and the twenty minutes I spent talking to there people in the store (don’t even mention gas and time wasted to drive here) was a complete waste.
Don’t waste your time in this store. Go online, call the rep, or go to a real store like the one in Cupertino.

No one pick up the phone at 2pm.
Is it closed already?
I transferred my account to verizon here, they promise to give 100 credit.
But I didn’t receive it.
Never go here!!!

To start I’d like to say I have been a Verizon customer for over 12 years and never have I been so upset like I was a couple weeks ago thanks to this place! If you are wondering why I waited so long to write a review it is because I wanted to see if the real Verizon workers from tech support through my phone could help me so that I wouldn’t have to write a bad review but they can’t help either due to the situation.
Let me start from the beginning, I walked in here with a simple text message question and Thomas the worker there asked to see my phone, so I figured he works for Verizon he knows what he’s doing but he didn’t. I asked him what he was doing to my phone behind the counter and it was like I was talking to myself with no response. Then I look over and my phone screen was completely white and he had FACTORY RESET MY PHONE WITHOUT ASKING ME!!! WHAT IN THE WORLD WAS HE THINKING??? I didn’t ask for that. Shouldn’t he have asked permission before doing so? I lost all my photos and documents for work that were not backed up since I had it set on manual back up! I was so angry! He played dumb like he didn’t know how it happened when I clearly was trying to get attention while he was messing with my phone, but he wasn’t responding. Then as furious as I am his cell rings and he gives me a blank phone and answers his call and walks away from me! Like what the &#!! is he thinking? I lost a lot of important stuff and tech support was unable to retrieve my information also! All due to a worker that did as he chose.
I went to the Verizon store down the street in Santa Clara furious and they tried to help me also and the original question I had they answered verbally, but at this point it was too late and everything was lost and my phone was reset! This place is a joke and so unprofessional! I am still so upset about all that was lost for work!
Don’t waste your time here, just go down the way to a real Verizon store in Santa Clara on El Camino and have them help you!

I came into the store today because my father from out of country wanted to reactive his verizon pre-​paid phone. Thomas was rude, disengaged, and arrogant when my father was trying to explain his situation and his phone. He treated us as idiots and left a horrible imagine of Verizon as a whole. I have been a «regular» customer for 15 years but this might be the last straw for me to switch my phone carrier.

This place is a disgrace. It had been over a year since I’d been back and I needed to go so figured let’s give it a whirl– hopefully Brian doesn’t work there– what are the odds?! 2 high school kids a boy and a girl are there. I ask them to help me with something, the boy is chewing his gum and is not friendly at all and had an attitude. I asked him if I could get my screen fixed, and he gave me this look and said something like ‘it depends did you get it from a corporate or a retail store?’ I had no idea what that meant and he shakes his head belittling me for not knowing Verizon jargon and I start getting angry. The girl jumps in and explains it to me, I look at him and say this is what I needed was clarification. He nods his head.
I think to myself, you have GOT to be kidding me?! BRIAN STILL WORKS HERE!!! I remember my terrible experience and ask him how long he had been working there, he said 3 months and I said what a shame– I explained to him exactly what happened last time– which I wrote about– apparently he wasn’t Brian, but his customer service was EXACTLY LIKE HIS! I told him it’s okay to have bad days, I’ve had a rough day too but you should not be rude to people, he got defensive and shocked and said he didn’t mean to be rude– I said you may have not meant to– but you were. He apologized which I appreciated. I thought about this and my previous interaction with 2 separate but very similar boys and realized this is now more about Verizon and who they allow to work for their company. You guys seriously need to think about who you are hiring and teach them about the importance of customer service. I hate all Verizon stores and if it wasn’t for their amazing coverage I would leave them for the sake of not having to deal with the horrendously ran stores.
Management– think about who you are hiring and what you are doing to keep them happy/​help them be the best employees. This is no longer a reflection of the employees, it seems like most locations (this one especially) will always have disrespectful, inconsiderate and impatient employees– this is now a reflection on the managing and hiring committees– and it does not look good.

When lines are added, the local store promise for $ 100 discount for each line. But the bill does not show the credit after few months.
Stop by store and explain the concern, but they said the deal does not exist any more.
I felt cheated and very disappointed.
Swiched to sprint with cut and half price.
Sprint really cut the price half and I do not have any problem to use sprint wireless.
The 4 g lte in my area looks good comparing with vz.
No wonder why many people move to sprint.
I regret not to swich to sprint earlier.

Clearly they have no idea what they are doing. My husband «pre-​ordered» the iPhone about a month ago, and even prepaid the taxes for the phone. We kept calling them starting on the day they said the iPhone would be delivered, and they had no idea where the phone was and could not give an estimated arrival date. My husband went into the store today and they had no record of his order. Thomas Ochoa was the rep we worked with and we will never be coming here again.

Update: they got me the new phone on next Wednesday, which is at least faster than they promised. So add one star back.
Worst experience I’ve ever had with any store in the States! I would NEVER recommend this store to anyone.
Keep it short, three things to mention:
First and the most important, DO NOT TRUST anything they told you unless you asked them to WRITE IT DOWN ON PAPER AND SIGNED. They promised to pre-​order an iphone 6s for me and I wrote down the model I wanted on a post-​it and gave it to them. However today they denied they’ve ever said so and they have nothing for me. For god’s sake then why I should ever wasted two weeks for waiting! I could have ordered it on my own and now I should already get it!
Second, they have a horrible and their machines are not working correctly all the time. Each time we WAITED FOR ABOUT AN HOUR and then takes another hour to be served. Just a waste of time.
Third, people here loves to KICKING BALLS. Besides not admitting any of their mistakes, the guy kept repeating that «it is not his fault», «there is nothing to do with him». And I also saw him tried to pursue another man being served that forcing this gentleman to come to the store twice is not their problem but all the machine’s fault, and asked him to give them a high score in investigation call. I did’t see how their terrible service deserves a good impression. They blamed the machine, blamed costumer, but never themselves.

This is the store to visit if you’re buying new phones! They are very helpful and they make the whole situation easy and comfortable. I bought 2 phones yesterday and today they answered all my questions when I took my husbands old phone in to transfer it to the new iPhone! Ask for Thomas– he is great! 5 stars.

I’ve come to the store about 20 times and I’ve never seen a customer leave not satisfied. They take the time to explain devices to everyone, they look into the bills to see how they can save customers money, and they don’t take advantage of you if you tell them that you’re willing to spend a certain amount of money.
Definitely come here if you’re looking to switch to verizon or upgrade. These guys are great.

Ugh… so my husband and I have been past our contract renewal date for quite a few months already, and he has been dieing to upgrade our phones because I accidentally cracked his last year. Well, we finally came into this Verizon store for help and our first visit wasn’t that bad. Some guy helped us renew our contract and updated our phones to the free iphones. We had to order them and come back again. And so our second visit was not the greatest. It took an hour to get 2 phones set up. And it was the worker on the phone with Verizon getting paperwork squared away because apparently the worker was on a different account the entire time. And because of the shenanigans, we didn’t even get help transferring our contacts over to the new phones because they said Google automatically does it. Well they’re partially right, but not all our contacts transferred over.
If I would’ve known this was the type of service I was going to get, I would’ve done everything online. The first time I came into this store the first associate said I was able to do a trade-​in of my Samsung S3. Then the second time I came in, I was told I had to do it online. Sheesh guys consistency please. Not only that, the free phones cost $ 115, and majority of the price was a result of a $ 87.50 recycling fee. First of all, what the heck got recycled? Surely not my old phone. I mean I would probably be fine if someone explained why we have to pay an $ 87.50 recycling fee especially since we didn’t recycle anything. I guess I’m a little disappointed because the Verizon store in Mountain View handled us better two years ago.

This is one of the worst store. Do not go!!!
I moved to Verizon and brought two smartphone here. The store person promised that If I buy 40 $ worth accessories I will get 1GB data in price of 250 MB. Sure we hopped on to it. Also they would apply employee discount of 15% great. First billing cycle I do not see 1GB data as promised. So I go to store. They say oh sorry we forgot will apply it now. Next billing cycle I get 40 $ extra why coz the moved my plan from 250 MB to 1 GB. They forgot about the offer and employee discount. They are just liars do not fall for any scheme they try to sell you. Not worth trusting them at all.

Sent my mom here so that they could assist her in porting over her contacts from her old flip phone to her new iPhone 5C. They told my mom it would cost $ 10 since a.) they’re franchised and b.) the phone wasn’t purchased there. I’m sorry but this is one of the simplest tasks they could do and they failed to offer this service to her. It maybe would have taken five minutes of their time.
As new Verizon customers, we were incredibly let down by this store. We were told by the store we purchased the phones at that this service could be completed free of charge at any store.
As other reviewers mention, spend a few extra minutes to drive down El Camino and go to the Santa Clara store.